Italian Kitchen

[A default letter is provided here which...

indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I won't know if they will live up to their word for a couple weeks so I will hang on the my Ref # and contact you later if they decide to blow me off. Thank you so much for your help. This was a surprisingly quick process to get a response from the business.

[redacted]My apologies your paper continues to be delivered after 3 phone calls and you also wrote a letter to the cancellation dept. to stop delivery.  I have contacted the district and area manager to make sure there is no more deliveries at [redacted]...

**  [redacted].  I will follow-up with you today as well as tomorrow to confirm no delivery of the Houston Chronicle.  If you have any questions please contact me directly at 713.362.3305.Sincerely,Angie H[redacted]

Ms. Taylor,My apologies for the poor delivery service you are currently experiencing.  I understand you have spoken with Joe [redacted] who assured you the delivery service would improve going forward.  You were also told Wednesday's paper would be delivered with Thursday's...

delivery.  The distributor will follow-up and make sure the paper delivery is corrected moving forward.  Any questions/concerns you may contact us at 713.362.7211.Sincerely,Angie [redacted]

Hi [redacted],Thank you for contacting the Houston Chronicle.  I attempted to call twice but got your voicemail. We are sorry to hear that you are having problems with your home delivery.  A complaint has been entered on the account and we have escalated the issue to the...

distribution team.  This issue will be resolved.  A credit adjustment of $100.00 has been applied due to missed deliveries, to extend the account's renewal date to 9/13/17.  Thank you for your business,Deirdre B[redacted]Houston ChronicleCustomer Care Representative.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may...

update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]nd find that this resolution would be satisfactory to me.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
     I have reviewed the response made by the business in reference to complaint ID [redacted], and find that Ms. H[redacted] with the Houston Chronicle is taking care of my problem.  We received our paper today and she assures me that she is clearing up the problems we have had with our account at the Chronicle.  This resolution would be satisfactory to me.    Sincerely,[redacted]

Mr. [redacted]After reviewing your account I do see there was a rate increase which I reduced you back down to $2.00 week. I have also processed your refund in the amount of $40.00 which will be submitted back to your credit card on Friday, March 24th.  In regards to the ads, those are purchased by...

zip code from the retailers.  I would make a complaint to the retailer to have the ads put back in your area.  I deal with the same issue.  Questions please let me know.Sincerely,Angie H[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
because these are similar to all other respnses  I have received & no one has explanation as to why there  is no  resolution.Why should they have no answer for me after 4 months? what are they collectively doing to my newspapers?

Mr. [redacted],My apologies your delivery issues continue.  I did contact the zone manager for assistance in resolving the issue, I've also asked that Stephen follow-up with you.  I did credit your account 1 month for the delivery issues.Sincerely,Angie H[redacted]

Mr. [redacted],After reviewing your account I do see multiple delivery complaints.  Please contact me at your earliest convenience to discuss further, my contact number is 713.362.3305.Sincerely,Angie H[redacted]

[redacted], Thank you for speaking with me today.  This is just to confirm our conversation.  I have submitted the wire transfer confirmation number and date of payment to our accounting department for research.  I will be your point of contact until the billing issues has...

been resolved.   Thank you[redacted]Houston Chronicle

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.] This is type of response received verbally many times previously previously, " this is being send to   "xyz"  for handling".  Contact me again when it is mailed and provide a tracking number
Regards, [redacted]

Mr. & Mrs. [redacted],I will be contacting you today to discuss your billing concerns.  If I don't reach you I can be contacted at angie.[redacted]@chron.com     Sincerely,Angie [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.   Sent: Friday, January 06, 2017 9:47 AM Subject: Re: You have a New Message from Revdex.com Regarding Complaint #[redacted]Just to make sure you are aware, there still has been no paper delivered today, even after 2 phone complaints.  The "guaranteed delivery time" is 5:30 AM which rarely happens.  If they actually deliver the paper, it usually happens at 6:15 AM.  This gives a whole new meaning to incompetence.Thanks,[redacted]

Mr. [redacted]My apologies, I will remove your email address from our list immediately.  Sincerely,Angie H[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
[redacted] Sent: Monday, February 26, 2018 8:32 AM [redacted] Subject: RE: You have a New Message from Revdex.com Regarding Complaint #[redacted]   I have not received any resolution to my complaint to this date,since that generic letter from them . This is what have getting from them  on phon for 4 months now

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
From: [redacted] Sent: Monday, December 19, 2016 7:34 AM To: drteam <[email protected]> Subject: Re: You have a New Message from Revdex.com Regarding Complaint #[redacted]   The chronicle did not have a courier for our area, so our route was handled by another guy that did it after he completed his own route, so out paper came at 7:30 instead of 5:30.  It appears that we now have some assigned to our route but I am withholding my opinion for a bit longer.  Sunday's never shown up until I complained at 10 am.   Thanks, [redacted]

Mr. [redacted],My apologies your paper has not been delivered to your residence.  I have contacted the field & zone manager to get his resolved and follow-up with you personally.  I have also applied credit to your account for the missed papers to extend out your renewal date to...

1/8/17.Sincerely,Angie [redacted]

[redacted],We sincerely apologize about the delivery issues you have experienced. There obviously has been a problem with communication in order to service your residence as your service is in no way being affected by personal bipartisanship. We have contacted the distributor regarding the...

failure to correctly start your account and will see to it that your service is improved immediately. Additionally, we are applying credit back to the start of your account (12/13/15) so that you pay for only the services you receive. It is our full intention to repair your delivery and provide you the service you deserve. If you have any questions please contact me directly at 713 [redacted]. Dennis G[redacted]Director of Home Delivery Houston Chronicle

[A default letter is provided here which indicates your acceptance of the business's response. ...

If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.