Italian Kitchen

Mr. [redacted],Again my apologies for not providing delivery as scheduled.  I understand you received 2 partial refunds totaling $12.47, I did process another refund for $109.00 today which includes the 3 Sunday papers we never delivered.  You will receive your refund within 3 to 5...

business days.Sincerely,Angie H[redacted]

Mr. [redacted],I'm sorry you continue to have delivery problems.  I have asked our circulation director Dan [redacted] to follow-up with you for resolution.Sincerely,Angie [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
     I have reviewed the response made by the business in reference to complaint ID [redacted], and find that Ms. H[redacted] with the Houston Chronicle is taking care of my problem.  We received our paper today and she assures me that she is clearing up the problems we have had with our account at the Chronicle.  This resolution would be satisfactory to me.    Sincerely,[redacted]

Mr. [redacted]After reviewing your account I do see there was a rate increase which I reduced you back down to $2.00 week. I have also processed your refund in the amount of $40.00 which will be submitted back to your credit card on Friday, March 24th.  In regards to the ads, those are purchased by...

zip code from the retailers.  I would make a complaint to the retailer to have the ads put back in your area.  I deal with the same issue.  Questions please let me know.Sincerely,Angie H[redacted]

Hi [redacted],Thank you for contacting the Houston Chronicle.  I attempted to call twice but got your voicemail. We are sorry to hear that you are having problems with your home delivery.  A complaint has been entered on the account and we have escalated the issue to the...

distribution team.  This issue will be resolved.  A credit adjustment of $100.00 has been applied due to missed deliveries, to extend the account's renewal date to 9/13/17.  Thank you for your business,Deirdre B[redacted]Houston ChronicleCustomer Care Representative.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
because these are similar to all other respnses  I have received & no one has explanation as to why there  is no  resolution.Why should they have no answer for me after 4 months? what are they collectively doing to my newspapers?

[redacted], Thank you for speaking with me today.  This is just to confirm our conversation.  I have submitted the wire transfer confirmation number and date of payment to our accounting department for research.  I will be your point of contact until the billing issues has...

been resolved.   Thank you[redacted]Houston Chronicle

Mr. [redacted],My apologies your delivery issues continue.  I did contact the zone manager for assistance in resolving the issue, I've also asked that Stephen follow-up with you.  I did credit your account 1 month for the delivery issues.Sincerely,Angie H[redacted]

Ms. Taylor,My apologies for the poor delivery service you are currently experiencing.  I understand you have spoken with Joe [redacted] who assured you the delivery service would improve going forward.  You were also told Wednesday's paper would be delivered with Thursday's...

delivery.  The distributor will follow-up and make sure the paper delivery is corrected moving forward.  Any questions/concerns you may contact us at 713.362.7211.Sincerely,Angie [redacted]

Mr. [redacted],After reviewing your account I do see multiple delivery complaints.  Please contact me at your earliest convenience to discuss further, my contact number is 713.362.3305.Sincerely,Angie H[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may...

update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]nd find that this resolution would be satisfactory to me.

Mr. & Mrs. [redacted],I will be contacting you today to discuss your billing concerns.  If I don't reach you I can be contacted at angie.[redacted]@chron.com     Sincerely,Angie [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.] This is type of response received verbally many times previously previously, " this is being send to   "xyz"  for handling".  Contact me again when it is mailed and provide a tracking number
Regards, [redacted]

Mr. [redacted]My apologies, I will remove your email address from our list immediately.  Sincerely,Angie H[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
[redacted] Sent: Monday, February 26, 2018 8:32 AM [redacted] Subject: RE: You have a New Message from Revdex.com Regarding Complaint #[redacted]   I have not received any resolution to my complaint to this date,since that generic letter from them . This is what have getting from them  on phon for 4 months now

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.   Sent: Friday, January 06, 2017 9:47 AM Subject: Re: You have a New Message from Revdex.com Regarding Complaint #[redacted]Just to make sure you are aware, there still has been no paper delivered today, even after 2 phone complaints.  The "guaranteed delivery time" is 5:30 AM which rarely happens.  If they actually deliver the paper, it usually happens at 6:15 AM.  This gives a whole new meaning to incompetence.Thanks,[redacted]

[redacted]My apologies for the billing error. I do see you spoke with one of our customer service agents who credited you for the premium issues and bill fees. I also adjusted your most recent payment of $28.95 and waived the bill fee as well. With those credits applied I revised your renewal date...

to 3/5/17. I will personally follow-up with you to discuss any other concerns you may have.Sincerely,Angie H[redacted]

Mr. [redacted],I have contacted the team that handles the correspondences that are mailed from the Houston Chronicle and made sure your address is flagged to stop all mailings to your address.  Sincerely,Angie [redacted]

[A default letter is provided here which indicates your acceptance of the business's response. ...

If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.

Mr. [redacted],I have escalated your concern to the field for follow-up. I will make sure you are contacted.Sincerely,Angie [redacted]