Italian Kitchen

Mr. [redacted],I have contacted the team that handles the correspondences that are mailed from the Houston Chronicle and made sure your address is flagged to stop all mailings to your address.  Sincerely,Angie [redacted]

[redacted] I have opted you out for both [redacted] & the premium issues.  your account was also credited for those charges with a revised renewal date of 12/3/16.Sincerely,Angie H[redacted]

Mr. [redacted],I have escalated your concern to the field for follow-up. I will make sure you are contacted.Sincerely,Angie [redacted]

[A default letter is provided here which indicates your acceptance of the business's...

response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.

[redacted]My apologies for the billing error. I do see you spoke with one of our customer service agents who credited you for the premium issues and bill fees. I also adjusted your most recent payment of $28.95 and waived the bill fee as well. With those credits applied I revised your renewal date...

to 3/5/17. I will personally follow-up with you to discuss any other concerns you may have.Sincerely,Angie H[redacted]

Mr. [redacted],After reviewing your account you have been opted out for the premium issues and Sports Nation, credit also applied for the previous issues.  Revised your renewal date to 2/12/17.Sincerely,Angie [redacted]

Mr. [redacted],After reviewing your account I did notice a rate increase on your account, reduced your rate back to $3.25 week, $13.00 every 4 weeks.  I processed your refund for $28.00 due to the increase. When you see your rate increased please contact the Houston Chronicle to get a reduced...

rate.Sincerely,Angie H[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  
Thanks Revdex.com for attending my complaint. I would like to add that I have tried calling many times to respond Houston Chronicle , but always end up with calls being hanged up or never being picked up . I have actually waited a couple minutes on the phone while it rings on my ear and never picked up, I have calls dropped never going to voice mail. I will try once more after this respond letter. Also I haven't received a letter by mail like I demand . Either way thanks for the process that Revdex.com provides.

[redacted]After reviewing your account I do see your current subscription has a renewal date of 10/15/17.  Your payment for $224.75 was processed on 10/17/16. I will email you confirmation of your renewal date.Sincerely,Angie H[redacted]

Hello Ms. [redacted],I'm very sorry to hear about the service issues you have been experiencing. I will complete a review of your account and route to verify the delivery issues you have explained, and see to it that the issues are addressed and resolved ASAP. I will also ensure that your account has...

either received appropriate adjustments for the failed deliveries (whenever you notify us of a failed delivery you receive a credit) or apply them to your account if needed. My direct contact information is 713.362.6347 and I want you to let me know anytime you have a delivery issue. I will make sure it's handled immediately. I'm confident we can repair the delivery problems and provide you the service you deserve.Dennis [redacted] Director Home Delivery713.362.6347dennis.[redacted]@chron.com

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  
I am very impressed with the Houston Chronicle's fast resolution and Ms. Angie H[redacted] was kind, efficient, and extremely helpful.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
Despite the assurances of the chronicle that my paper would be delivered it was NOT DELIVERED on Sunday March 19.

[A default letter is provided here which indicates your acceptance of the business's response.  If you...

wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.

[redacted],Sorry I was not able to speak with you this morning.  After reviewing the account due to delivery issues I have removed the balance, I do not expect you to pay anything when the paper is not being delivered.  I would like to win you back as a subscriber and get your delivery...

issues resolved. Please contact me at your earliest convenience to discuss further, contact number is [redacted]Sincerely,Angie H[redacted]

[A default letter is provided here which indicates your acceptance of the...

business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would almost be satisfactory to me.  We are still having issues with this particular driver gunning his engine and am addressing it with our local police.  His muffler was replaced and for that we are grateful.  Now if he would just idle and not rev his engine, our peace would not be disturbed.  This is our ultimate goal - peaceful sleep, no disturbing the peace.Thank you,[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted] and find that this resolution would be satisfactory to me.

Ms. Leigh-Ann,My apologies for the poor delivery service, as you stated this is not the first time you've experienced delivery issues. I have processed a refund for $35.05 which will go back on your credit card ending in (Amex) 2004 this Friday and you will see those funds by Tuesday of next...

week.  After reviewing your account the reason for the recent charge was due to the fact that the stop date and payment both processed on the same day which was 4/10/17.  I am sending your stop to the field to make them aware why you stopped your paper which was due to poor delivery service. If I can be of any assistance going forward please contact me directly at 713.362.3305 or [email protected],Angie Honerkamp

[redacted]I have opted you out for the premium issues and refunded you the $18.00 back to your [redacted] you were charged for in error. My apologies for the billing error.Sincerely,Angie H[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.

[A default letter is provided here which indicates your acceptance of the business's...

response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.   Thank you.