Italian Kitchen

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response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.

[redacted] I have opted you out for both [redacted] & the premium issues.  your account was also credited for those charges with a revised renewal date of 12/3/16.Sincerely,Angie H[redacted]

Mr. [redacted],After reviewing your account you have been opted out for the premium issues and Sports Nation, credit also applied for the previous issues.  Revised your renewal date to 2/12/17.Sincerely,Angie [redacted]

Mr. [redacted],My apologies your paper has not been delivered to your residence.  I have contacted the field & zone manager to get his resolved and follow-up with you personally.  I have also applied credit to your account for the missed papers to extend out your renewal date to...

1/8/17.Sincerely,Angie [redacted]

[redacted],We sincerely apologize about the delivery issues you have experienced. There obviously has been a problem with communication in order to service your residence as your service is in no way being affected by personal bipartisanship. We have contacted the distributor regarding the...

failure to correctly start your account and will see to it that your service is improved immediately. Additionally, we are applying credit back to the start of your account (12/13/15) so that you pay for only the services you receive. It is our full intention to repair your delivery and provide you the service you deserve. If you have any questions please contact me directly at 713 [redacted]. Dennis G[redacted]Director of Home Delivery Houston Chronicle

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
From: [redacted] Sent: Monday, December 19, 2016 7:34 AM To: drteam <[email protected]> Subject: Re: You have a New Message from Revdex.com Regarding Complaint #[redacted]   The chronicle did not have a courier for our area, so our route was handled by another guy that did it after he completed his own route, so out paper came at 7:30 instead of 5:30.  It appears that we now have some assigned to our route but I am withholding my opinion for a bit longer.  Sunday's never shown up until I complained at 10 am.   Thanks, [redacted]

[redacted],Sorry I was not able to speak with you this morning.  After reviewing the account due to delivery issues I have removed the balance, I do not expect you to pay anything when the paper is not being delivered.  I would like to win you back as a subscriber and get your delivery...

issues resolved. Please contact me at your earliest convenience to discuss further, contact number is [redacted]Sincerely,Angie H[redacted]

Hello Ms. [redacted],I'm very sorry to hear about the service issues you have been experiencing. I will complete a review of your account and route to verify the delivery issues you have explained, and see to it that the issues are addressed and resolved ASAP. I will also ensure that your account has...

either received appropriate adjustments for the failed deliveries (whenever you notify us of a failed delivery you receive a credit) or apply them to your account if needed. My direct contact information is 713.362.6347 and I want you to let me know anytime you have a delivery issue. I will make sure it's handled immediately. I'm confident we can repair the delivery problems and provide you the service you deserve.Dennis [redacted] Director Home Delivery713.362.6347dennis.[redacted]@chron.com

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted] and find that this resolution would be satisfactory to me.

[redacted]After reviewing your account I do see your current subscription has a renewal date of 10/15/17.  Your payment for $224.75 was processed on 10/17/16. I will email you confirmation of your renewal date.Sincerely,Angie H[redacted]

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business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would almost be satisfactory to me.  We are still having issues with this particular driver gunning his engine and am addressing it with our local police.  His muffler was replaced and for that we are grateful.  Now if he would just idle and not rev his engine, our peace would not be disturbed.  This is our ultimate goal - peaceful sleep, no disturbing the peace.Thank you,[redacted]

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wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.

Mr. [redacted],After reviewing your account I did notice a rate increase on your account, reduced your rate back to $3.25 week, $13.00 every 4 weeks.  I processed your refund for $28.00 due to the increase. When you see your rate increased please contact the Houston Chronicle to get a reduced...

rate.Sincerely,Angie H[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  
Thanks Revdex.com for attending my complaint. I would like to add that I have tried calling many times to respond Houston Chronicle , but always end up with calls being hanged up or never being picked up . I have actually waited a couple minutes on the phone while it rings on my ear and never picked up, I have calls dropped never going to voice mail. I will try once more after this respond letter. Also I haven't received a letter by mail like I demand . Either way thanks for the process that Revdex.com provides.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  
I am very impressed with the Houston Chronicle's fast resolution and Ms. Angie H[redacted] was kind, efficient, and extremely helpful.

Ms. Leigh-Ann,My apologies for the poor delivery service, as you stated this is not the first time you've experienced delivery issues. I have processed a refund for $35.05 which will go back on your credit card ending in (Amex) 2004 this Friday and you will see those funds by Tuesday of next...

week.  After reviewing your account the reason for the recent charge was due to the fact that the stop date and payment both processed on the same day which was 4/10/17.  I am sending your stop to the field to make them aware why you stopped your paper which was due to poor delivery service. If I can be of any assistance going forward please contact me directly at 713.362.3305 or [email protected],Angie Honerkamp

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
Despite the assurances of the chronicle that my paper would be delivered it was NOT DELIVERED on Sunday March 19.

Customer refund has been applied and all issues of the complaint have been addressed.
Please close this complaint.
 
Thank you,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's...

response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.   Thank you.

[redacted]You were opted out of the Texas [redacted] on 9/11/16, so you avoided the charges for the magazine.  However there was an error when opting you out, the account was switched to print edition at full rate.  I have credited the account the entire $44.00 in...

order to refund back to you.  Please allow 5-10 days for your refund to be received.  We apologize for the inconvenience this has caused you.Thank you,[redacted]
[redacted]