Italian Kitchen

[redacted] My apologies that your credit card was charged earlier than expected due to the premium paper [redacted] I have credited your account for the premium issue and adjusted your renewal dateI did refund you back the $which you will receive within business hours back to your credit cardIf I can be of any assistance in the future please contact me directly at [redacted] Sincerely,Angie H [redacted]

[redacted] After reviewing your account I do see it was stopped and I personally removed the balance of $from account [redacted] Also put your phone number on the DNC list.Sincerely,Angie H [redacted]

Ms [redacted] ,It was a pleasure speaking with you I have restarted your service at $week for 7day delivery effective Tuesday, January 31stA $credit was applied for the previous premium issuesRenewal date is set for 6/7/which is when your next payment of $will be deducted I will personally email you my contact information for future issues/concerns.Sincerely,Angie H [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I'm OK with the amended response as it applies to my specific complaints I believe that the Chronicle should adopt the approach of not increasing negotiated rates without first obtaining permission from the customer If the rate needs to change periodically, the subscription offer should reflect that practice from the beginning Alternatively, the customer should be informed prior to any rate increase and be given the opportunity to opt out of the subscription

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me

Ms***,After reviewing your account I do see the charges for $dated 2/13/and $dated 2/13/but neither one were successful in processing to your account The reason for those charges was due to a previous balance you had before your moved dated 12/19/ I'm currently showing a balance of $which I will remove, if you prefer to submit your own payment I will certainly set your account up that way without a bill fee Let's discuss further at your convenience.Sincerely,Angie [redacted]

Mrs***, I apologize about the issues you have experienced with your deliveryI am following up with this distributor and will see to it that your Sunday papers are delivered with your Wednesday paper in the morningIt is unacceptable that you had to wait this long, and I sincerely apologize about the miscommunication that you receivedI am including my direct contact information in the event you have any issues in the future, please don't hesitate to contact meAlso, as tomorrow's papers will contain election results and various information about Tuesday's elections, there is a an expected one hour delay for delivery as the paper goes to press later than scheduledI just wanted you to be aware of that for in the morningI look forward to bringing this problem to a complete resolution for you immediately Thank you, Dennis ***/ Director of Home Delivery - Houston Chronicle - dennis.***@chron.com / Office

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Thank you

Hello Mrs [redacted] ,Per our conversation The account was actually paid to 9/11/but a premium edition on 6/and future premium 8/pushed the paid to date to 8/ Your account has been adjusted to 10/2/and as promised by me an additional $has been applied to extend the subscription out to 12/18/ Thank you,Houston Chronicle Support TeamDeirdre ***

Ms [redacted] I will call you to discuss further.Sincerely,Angie H [redacted]

Hello Ms [redacted] ,I'm very sorry to hear about the service issues you have been experiencingI will complete a review of your account and route to verify the delivery issues you have explained, and see to it that the issues are addressed and resolved ASAPI will also ensure that your account has either received appropriate adjustments for the failed deliveries (whenever you notify us of a failed delivery you receive a credit) or apply them to your account if neededMy direct contact information is and I want you to let me know anytime you have a delivery issueI will make sure it's handled immediatelyI'm confident we can repair the delivery problems and provide you the service you deserve.Dennis *** Director Home Delivery713.362.6347dennis.***@chron.com

Hello Mr [redacted] I apologize to you that your account was not stopped when originally requested The account was stopped on 8/6/ I have cleared the small balance of $and you may disregard any other notice regarding an outstanding balance We apologize for any inconvenience this has caused you.Thank youDeirdre ***

Mr& Mrs***,My apologies that the LaVoz continues to be delivered to your residence after multiple calls to have it stopped Your address has been flagged for any future deliveries and the district manager has also been notified of this issueAny questions/concerns going forward please contact Angie [redacted] 713.362.3305.Sincerely,Angie [redacted]

Ms [redacted] My apologies for the run around you have been going throughI have removed the $balance from account [redacted] which leaves it at a ZERO balance and is also stopped Your other account [redacted] has also been stopped per your request Here is my contact info for future reference 713.362.3305.Sincerely,Angie [redacted]

[redacted] I have opted you out for both [redacted] & the premium issues your account was also credited for those charges with a revised renewal date of 12/3/16.Sincerely,Angie H [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint [redacted] and find that this resolution would be satisfactory to me

Mr [redacted] We apologize for the inconvenience you have experienced with the access to the accounts After reviewing your account it seems that the account is registered two email addresses and one may be creating a conflict with your sign on The email was listed as [redacted] *** *** I have removed the .com email and have left you a voice mail with my contact information so that we can walk through the sign on process togetherI look forward to speaking with you[redacted] Judith V***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I do regret the fact that Houston Chronicle did not try to resolve this issue until a complaint with Revdex.com was submitted, but I am happy with the rapid response afterwards

[redacted] ***My apologies you had to submit a Revdex.com complaint just to get your refund I have processed your refund for $12.00, that will go back on your [redacted] *** Your account is closed per your request If I can be of any assistance going forward please contact me directly at [redacted] Sincerely,Angie H [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me The Houston Chronicle representative telephoned within a few hours of my complaint, immediately understood the problem and corrected the subscription immediately She was courteous, and more than resolved the situation I am sorry that I had to resort to a Revdex.comComplaint, but the Chronicle has made contacting a local representative impossible Hopefully, the Chronicle will work with their overseas contractor to make the customer support better Thank you for helping