Italian Kitchen

We have responded and handled this complaint internally. Please let the records reflect that the balance has been waived and all items of the complaint have been addressed in our system.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  
Ms.  H[redacted] of Houston Chronicle emailed me the explanation for the billing details about my account. I now understand how Houston Chronicle charges for its subscriptions.  Even I very like to read the Houston Chronicle, I do have concerns about Chronicle's billing practice. To avoid the similar situation later, I decide to cancel my subscription.Thanks Revdex.com for the help to solve the problem.Steven **

Mr. [redacted],My apologies you did not receive your requested back issues.  I have submitted your request and will follow-up once I receive them before being mailed out.Sincerely,Angie [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  
The Houston Chronicle representative telephoned within a few hours of my complaint, immediately understood the problem and corrected the subscription immediately.  She was courteous, and more than resolved the situation.  I am sorry that I had to resort to a Revdex.com. Complaint, but the Chronicle has made contacting a local representative impossible.  Hopefully, the Chronicle will work with their overseas contractor to make the customer support better.  Thank you for helping

[redacted]My apologies that no one has acknowledged your request. I have personally stopped the account, removed the balance and submitted a DNC (do not call) on the account.  Any questions or concerns my direct number is [redacted]Sincerely,Angie H[redacted]

Mr. [redacted],My apologies for the harassing phone calls & invoices received.  I have removed the balance of $12.95 from account [redacted] and put your home number on our do not call list.  You did pay for the time period you notated to us and should not have been charged any additional...

costs.  If you have any additional concerns please contact me directly at 713.362.3305.Sincerely,Angie [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  
The Houston Chronicle has contacted me and resolved the issue.  She has also sent me an email with a summary of how the overcharges will be handled.  She has also issued some credits to our account which are more than what is shown on your email.  I truly appreciate the way the Houston Chronicle representative has taken charge and corrected the mistakes that were made.  If you would like a copy of the email she sent me, I will gladly provide it to you.  Thank you for your assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
  It is 9:00 on Wed Mar 22 and I still have not received my paper. The chronicle can not or will not deliver my paper. I do not know what else to do. Very  frustrated customer.

Ms. [redacted]It was a pleasure speaking with you.  Again I have escalated your account to the field managers to ensure your paper is delivered daily and on time.  I will email you confirmation of your credits I applied for the delivery issues and vacation request. Again my apologies for the...

poor delivery service.Sincerely,Angie H[redacted]

We apologize for the issues you have encountered with your subscription. We reached out to you yesterday to discuss the matter and left you a voice mail. Currently we are pulling the start order verification to determine exactly what you agreed to at the time of your sign up. We have...

processed your request to cancel the subscription and will attempt to reach you again for the details of your complaint.
 
Please call us back at 713 362 [redacted] so we can bring this issue to a close.
 
Thank you,
[redacted]
Customer Service Director/ Houston Chronicle/ [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.   Ms. H[redacted] couldn't have been nicer to talk with and took care of everything.

Good Morning [redacted]We have reviewed the account and have adjusted the account to honor your annual renewal paid to 2/19/2017.  The account has been opted out of the premium editions moving forward.  We apologize for any inconvenience.  Let us know if there is anything else we can...

assist you with.Thank you!Deirdre B[redacted]Circulation Support

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.

I apologize about the issues you had with our customer service department. I do see where your payments have applied and from the system it appears that the majority of your payments have been by wire transfer. This is causing a posting delay and impacting the account. I would like to discuss the...

interaction with you and as well work to resolve the issue with your payment posting delays. Can you please call me at 713 362 6347 so I can help you?
I will be in the office all day tomorrow with meetings sporadically throughout the day. You can also email me at [redacted] and let me know the best time to reach you.
We will get this problem resolved for you.    
 
[redacted]
Customer Service Director
Houston Chronicle

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

[redacted]I have opted you out for future premium issues also credited you for those charges which extends out your renewal date to 8/20/17.Sincerely,Angie H[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.] I was told not to accept this until I get a check. I would like you to look at the  money back guarantee, so far has meant nothing. Please just send me my refund.
Regards,

Ms. [redacted]It was a pleasure speaking with you.  I have escalated your delivery concerns to the field for resolution.  I will stay in contact till your delivery improves.  I will also forward my contact information to you for future use.Sincerely,Angie H[redacted]

[redacted]My apologies for the misrepresentation regarding your subscription.  I have cancelled your service and issued a refund.Sincerely,Angie H[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I am fully pleased both with the speed and substance of the response.