Italian Kitchen

[A default letter is provided here which indicates your acceptance...

of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I appreciate the Houston Chronicle's prompt response and action.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
I have heard the same response numerous times and do not believe the Chronicle has the ability or does not want to stop contacting me in regard to a subscription renewal. Leave the complaint open and not resolved at this time.
Regards,[redacted]

Ms. [redacted],My apologies for the poor customer service you are currently experiencing. I will certainly adjust your account for the papers you did not receive.  I would like to discuss this with you further, my callback number is [redacted]5 Sincerely,Angie...

[redacted]

Mr. [redacted],My apologies for the billing error.  I have processed your refund for $4.71 which will go back to your credit card ending in [redacted]. Just to confirm your account [redacted] is stopped effective 4/12/17.Sincerely,Angie [redacted]

[redacted]My apologies you did not receive Saturday paper.  After reviewing your account I see 1 complaint dated 8/13/16, how many Saturday's have been missed?  I have credited your account $5.00 for the missed Saturday paper which extends out your renewal date to 9/18/16 ....

Unfortunately you are in an area that we are not able to offer same day delivery, the option is to offer credit or deliver next day.  I did submit a complaint to the field manager to ensure this doesn't happen again.Sincerely,Angie H[redacted]

Ms. [redacted],The refund was processed on 10/13/17 in the amount of $105.95.  Refunds by mail could take up to 2 weeks to receive. I would expect you to have it this week.Sincerely,Angie [redacted]

Mr. [redacted],The promotion you are on is for a renewal after the 3 months you agreed to. The special rate you are on is for the promotional period only.  If you would like to renew I can offer a similar rate if you would like, the cost would be $1.00 week for the Wednesday & Sunday. I did...

adjust your renewal date to 12/13/16 which you agreed to back in September. If you would like to renew your subscription please call our customer service department or you can contact me at [email protected],Angie Honerkamp

[redacted]After reviewing your account, I have reduced your rate to $1.50 week also opted you out for future premuium charges and credited you for previous premuium issues.  Revised renewal date to 4/30/17. My contact information is [email protected],Angie H[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  
 
no one hs called me yet the newspaper has been delivered for last 3days but no word asto what happens. I have to wait & see

Hi Mrs. [redacted] I have reviewed the account for necessary adjustments to the account.  You were charged a total of 11 premiums from 9/25/14 to 9/25/16, you were credit back $11.50 for all premiums in 2014 when you made a call in to customer service on May 28, 2015.  We have...

credited an additional $27.50 which is the cost of premium for 2015-2016, extending the subscription to 10/26/16.  Rates are good for 26 weeks on invoice pay and 52 weeks on ezpay.  Your rates increased after the promotions expired after 26 weeks, the last increase was from 12/27/15 from $8.50 to $9.50 on 9/30/16, this rate is actually longer than 26 weeks.  However, you are placed back on the rate of $8.50 for your Daily Subscription, and you are opted out of all special and premium papers.  I do want to mention that the disclaimer is listed on every invoice, it also make mention of the premium editions and the delivery dates.  Customer was advised to call in when there was a delivery of the premium paper so that a credit adjustment could made on the account.  We have converted over to a new system on June 26th, this system allows us to opt customers out of all premium.  Let us know if there is anything else we can assist you with.Thank youDeirdre [redacted]Customer Care Representative.

Ms. [redacted]After reviewing your account I do see your yearly payment of $418.00 did not honor the full year do to rate increase.  I have removed the balance and restarted your account effective Saturday, April 8th.  I will contact you to discuss any other concerns you may have. I can be...

reached at [redacted]     Sincerely,Angie H[redacted]

Ok thank you Mrs. [redacted] please make sure it is being sent to my attention so that it will be received and reviewed in a timely fashion.  I will follow with you on tomorrow to get you started with your new subscription. Thank you,Deirdre [redacted]Houston Chronicle Support Team

Ms. [redacted],4/16/After reviewing your account I did see a start was processed back in 2017 and credits applied which took your subscription up till 4/16/17.  I have removed the balance of $32.51 and account was stopped effective 4/16/17.  My apologies for the error.Sincerely,Angie...

[redacted]

Mr. [redacted]I attempted to contact your and left you a voice message.  We are sorry to hear that you are still not receiving your delivery.  We have alerted the District Manager to contact your to let you know if you will receive delivery.  I have also credited the account to the...

full $48.00 and requested that it get started Wednesday 8/10.Thank you Deirdre [redacted]Houston Chronicle Support Team.

As we spoke today, we have escalated the delivery issues you have encountered to the field. We understand they have also been in contact with you today as well. We sincerely apologize for the hardships you have endured and we have placed a 2 week credit on your account to show our apology and...

appreciation for your patronage. Please contact me directly should you encounter any future issues or have questions.
 
Thank you,
 
Dennis [redacted]/ Customer Service Director
713 362 6347 / dennis.[redacted]@chron.com

Ms. [redacted],My apologies for the poor delivery service.  I have escalated your complaint to the field and applied a $10.00 credit for the issues. Any concerns please contact me at angie.[redacted]@chron.com     Sincerely,Angie [redacted]

[redacted]It was a pleasure speaking with you and again my apologies for the billing and delivery issues. I have processed a full refund of $27.95 back to your [redacted]  You will see those funds within 24-48 hours. Sincerely,Angie H[redacted]

[redacted]I will contact and email you today detailed information regarding your account. Sincerely,Angie H[redacted]

[redacted]After reviewing your account I do see it was stopped and I personally removed the balance of $19.45 from account [redacted].  Also put your phone number on the DNC list.Sincerely,Angie H[redacted]

Mr. [redacted],I did speak with the field manager who assured me you would receive a callback from the district manager.Sincerely,Angie [redacted]