Italian Kitchen

Ms. D[redacted],Your refund for $149.35 is pending, my apologies it has not been received. I have contacted our finance dept. to ensure its released on Friday. I'll follow-up confirming its been received next week.Sincerely,[redacted]

Ms. [redacted]You can certainly mail your check to the Houston Chronicle but an agent is not able to process a che3ck over the phone, our system is not set-up to accept phone payments.  Due to a recent rate increase is why you invoices have increased.  I have reduced your rate to $7.55...

week, $60.40 every 8 weeks plus $5.95 bill fee, total renewal would be $66.35 would be your cost. I have removed the outstanding balance to bring your account current with a renewal date of 10/7/17. You will receive a corrected invoice in the next couple of weeks.Sincerely,[redacted]

Mr. [redacted]After reviewing your account I have credited you for previous premium issues & bill fees, opted out for future premium issues.  Also reduced your rate to $7.55 week. My contact info is as follows [email protected],Angie [redacted]

Mr. & Mrs. [redacted]My apologies you did not receive a response back after you have called the Houston Chronicle Resolution Dispute line 3 times. After reviewing your account there is a permanent stop effective Sunday, October 30, 2016.  Going forward you will not receive the Houston...

Chronicle at your residence.  I have also confirmed you do not owe the Houston Chronicle, after further itemizing your payments and our credits the Houston Chronicle owes you $53.75. I will process your refund and mail it to your residence.  Estimated time of refund received is 4 weeks. Sincerely,Angie Honerkamp

Mr. [redacted],My apologies it took submitted a Revdex.com complaint just to get your voice heard.  I did make sure your address has been flagged to stop all delivery to your residence.  Also forwarded your complaint to the field in regards to the conversation you had with the carrier.Sincerely,Angie...

[redacted]

Mr. & Mrs. [redacted],The Houston Chronicle did have a recent rate increase, letters were mailed out advising of the increase.  I understand you recently re-subscribed to the Houston Chronicle and I will certainly reduce your rate back to $5.00 week, $20.00 every 4 weeks.Sincerely,Angie...

[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
  I will stay on top of this myself until funds are received.  Once my account is credited, I will let you know.

[redacted]I have reviewed your account and have honored the $221.77 that you paid for dated 12/13/15 for 1 year of service.  Going forward please contact me directly for any additional issues, [redacted]Sincerely,Angie H[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,

[redacted]Please review my latest email, I went into detail regarding your account.Sincerely,Angie H[redacted]

[A default letter is provided...

here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
The resolution was very clear in the initial complaint to cancel my subscription account.  As you can see by the response Houston Chronicle Publishing is  not willing to do that.I need written confirmation of the subscription cancellation to my email and by conventional mail.
Regards,
[redacted]

Ms. [redacted]I am truly sorry you were mislead when signing up at the [redacted] game.  After reviewing your account I do see a pending refund that will process and go back on your card ending [redacted] (Visa).  I will call and speak with you personally if you're not available you can contact me at...

713.362.3305.Sincerely,Angie [redacted]

[redacted]My apologies you had to submit a Revdex.com complaint just to get your refund.  I have processed your refund for $12.00, that will go back on your [redacted]  Your account is closed per your request.  If I can be of any assistance going forward please contact me directly...

at [redacted]Sincerely,Angie H[redacted]

[redacted]My apologies you were not notified of the rate increase.  I did reduce your rate to $5.00 week, $20.00 every 4 weeks.  I also opted you out for the premium issues and credited you for the previous premium charges. With the credits I applied that extends your renewal date to...

12/28/16, at that time is when your deduction will be $20.00 every 4 weeks.  If you have additional questions you can reach me at [redacted]Sincerely,Angie H[redacted]

[redacted]
My apologies you have not been able to speak me.  I removed the balance on account [redacted] dated 6/3/16.  If you received a bill dated 5/29/16 please disregard it was crossed in the mail.  I did call this morning and left another number incase you don't get a hold of...

me, please call [redacted]Sincerely,Angie H[redacted]

Hi Stephenie,I attempted to call you direct but got your voicemail.  I have applied a 2 weeks credit to extend the account to 10/30/16.  I have also forwarded your delivery concerns to our executive delivery team to contact you asap in order to fix delivery. Thank youDeirdre BrownThe...

Houston Chronicle Support Team.

Ms. [redacted],It was a pleasure speaking with you, I have escalated your concern to our circulation director Lawrence S[redacted] to get resolved.  I will personally contact you in a couple of days to see if there has been any improvement.  my contact number is [redacted] if you have additional questions or concerns.Sincerely,Angie H[redacted]

Mr. [redacted],After reviewing your account I se a refund was processed on 7/11/16 in the amount of $45.72.  I wanted to confirm the account was also stopped effective 7/11/16, did you request to cancel as well?I'm sorry for the billing errors, was due to the fact the premium issues were debited...

from your account which caused you to renew sooner than expected.If you would like to discuss further please contact me at 713.362.3305 or by email angie.[redacted]@chron.comSincerely,Angie [redacted]

Mr. [redacted],I'm sorry the field managers have not followed up with you. I did escalate higher up to get this fixed today with a callback to you personally.Sincerely,Angie [redacted]