Italian Kitchen

Mr. [redacted],My apologies for the double charge to your [redacted].  I have processed the refund in the amount of $226.94 today and will take approximately 24-48 hours for you to receive. If you have any questions please contact me at 713.362.3305.  I have also emailed you my contact...

information as well.Sincerely,Angie [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
I do not accept the response. They stated they were refunding $289.00. They sent me a check for $12.00. I would be willing to amicably close the complaint if they would please fulfill what they said they were going to do. (See photo attached). 
Regards,
  [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
this has been going on for 4 months no one has contacted me after promising me the answer. Where is the resolution?

Ms. [redacted],I did remove the bill fee from your account since you are now on EZ-pay.  Unfortunately the Houston Chronicle does bill 10 days in advance for the EZ-Pay.  If you have additional questions/concerns please reach me at angie.[redacted]@chron.comSincerely,Angie [redacted]

[A default...

letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.

[A default letter is provided here which indicates your acceptance of the business's...

response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

Ms. [redacted],My apologies you have not been able to resolve the billing issue with your newspaper subscription.  I would like to discuss this with you further unfortunately when I called I was not able to speak with you.  Please call me at 713.362.3305.  Sincerely,Angie...

[redacted]

Mr. [redacted],My apologies for receiving the Sunday paper twice which included the fabric softener that ended up rupturing all over yourself, driveway, tile floors, etc.  I have credited your account 2 months of service for the issue. I will follow-up with the district manager for your area...

to ensure another Sunday paper is delivered without the fabric softener.Sincerely,Angie [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will let you know if this continues.  Thank you for responding, most of the people we have talked with do not follow up.  Thank you.

Ms. [redacted],sorry I wasn't able to speak with you when I called.  I am working with the field now to get your Sunday, May 1st paper delivered to you. I have also applied credit to your account for the frustration you have endured.  My contact number is [redacted].Sincerely,Angie H[redacted]

Mr. [redacted],My apologies for the poor delivery service.  I have escalated your complaint to our circulation director for resolution.  You are currently in an area where they are several down routes, good news is the Houston Chronicle and the district managers are filling those routes to...

ensure everyone receives their paper.  I have applied a 2 month credit to your account.  If you have additional questions please contact me at [redacted]Sincerely,Angie H[redacted]

[redacted],It was a pleasure speaking with you.  I have processed your refund back to your [redacted] in the amount of $39.00 for the billing error.  I will send you a confirmation email with my contact information going forward.Sincerely,Angie H[redacted]

We are working with the delivery team on them going to speak with the Management Team of your property on acquiring a remote for access to the property.  Please allow us time for them to make arrangements so that the delivery issues can be resolved. Regards, [redacted]

[redacted]My apologies you did not receive your gift card after multiple calls/emails you have made.  I did research and found where an e gift card request was submitted on 7/12/16 to [redacted]   I am working with the redemption team to have another $10.00...

gift card MAILED to you.  Once I receive confirmation that it is in the mail I will follow-up with you.If you have any questions/concerns please contact me directly at [redacted]Sincerely,Angie H[redacted]

I will stay on top of this till refund is received.Sincerely,Angie [redacted]

Mr. [redacted],My apologies for the time you spent to trying to resolve the billing issues.  I have reviewed both accounts and removed the balances, $9.05 & $12.95. Both accounts are closed per your request. If you need additional information please don't hesitate to contact me at...

713.362.3305.Sincerely,Angie [redacted]

Ms. Sutton,My apologies for the billing error. I have removed the balance from account [redacted] in the amount of $20.75.  The account is closed with no balance due.  I also submitted your home phone number ([redacted]) on our Do Not Call list per your request.  This is...

also written confirmation that nothing was or would be submitted to a collection agency.  If I can be of further assistance please contact me at [redacted]Sincerely,Angie H[redacted]

Ms. [redacted],My apologies you have not received your refund. After reviewing your account [redacted] efund was submitted for processing on 9/5/16 in the amount of $10.62.  You should receive the refund within 48 business hours.Sincerely,Angie [redacted]

Mr. [redacted],Thank you I received your email. I will contact you shortly.Sincerely,Angie [redacted]

[redacted]My apologies for the billing issues. I have removed the balance due of $55.25, you are correct and yes you did pay for 1 year of service for the Sunday only subscription.  I have also credited you for the premium issues which extended your subscription out for the entire...

year.  I would like to speak with you personally about this issue.  My direct number is [redacted]Sincerely,[redacted]