For this claim the consumer was called and a message was left.The customer was provided a contact number to reach a direct representative here to confirm what information is still needed as far as instruction manuals, etc.Should the consumer have any additional questions or concerns, we can be
reached at (866) 633-4094.Sincerely,Jerome's Furniture
For this claim it was already resolved with the customer. The merchandise in question was already picked up and refunded.Should the consumer have any additional questions, we can be reached at (866) 633-4094.Sincerely,Jerome's Furniture
Dear ***,We appreciate you reaching out to us apologize for any inconvenience.I'm not able to locate your order, can you please provide me the invoice number or by any chance would it be under a different phone numberThat way I can better assist you.Thank you,Jerome's Furniture
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I would like to accept the $in certificate but we paid for a year warranty in which the sales person stated everything, including even accidents were covered, let it be known that is not even an accident just faulty low grade grade furnitureI do not believe this is good faith If you push on a customer a year warranty for an additional amount, you should stand behind it, after purchase was complete I was given a pamphlet with a number to call if repairs needed to be made, at no time was it ever mentioned this would be through a 3rd partyThis to me feels like misrepresentation I had tried for the last year to get help from Jeromes directly with no help just rudeness All we really want is furniture that lasts for the time of warranty and for you to honor said warrantyWe started asking for repairs when the couch was years old,it just doesn't seem too much to ask for repairs, that to me is good faith, repairs in your warehouse seems to me to be the same as $in store credit I would like to extend a personal invite for the company to personally look at the couch and tell me this is the furniture they stand behind like their advertising and selling in showroom
Dear *** ***
Thank you for reaching out to us; we apologize for
the inconvenience which occurred
Jerome's ultimate goal
is to provide a pleasant shopping experience accompanied by exceptional
service We are displeased to hear of the service which you received from
our delivery
team
The delivery fee of
$will be refunded to your *** account Finance refunds can
take up to billing cycles to be reflected on your billing statement
Your account was also
notated to indicate the situation You have a year warranty on the
upholstered wooden frame If you do notice any issues with the frame,
simply contact Customer Care at *** *** and we will have one of our
service technicians repair the frame in your residence
Should you have any additional
questions or concerns, please do not hesitate to contact us at number listed
above
Sincerely,
Jerome's Furniture
In regards to this claim, we contacted the customer directly
Customer was provided the tracking information for the cover and we were unaware the consumer wished to cancel the *** policy
Customer is aware this has been cancelled and refund may take up to business days to reflect on their credit card
Sincerely,
Jerome's Furniture
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[We bought the warranty from Jermones we have already been thought this issue with the manufacturing company and again they said talk to Jerones I'm tired of the back in forth someone needs to step up and resolve this why are you so concerned if there is a stain on the mattress you can't resell it its the issue of springs that have collasped on both mattresses)
Regards,
*** *** ***
The customer was called directly and we have scheduled a morning timeframe for the exchange this Sunday 3/6/
The customer is aware to contact us directly should she have any additional questions or concerns
Sincerely,
Jerome's Furniture
Dear *** ***,Thank you for providing us with the additional information.The manufacturer of the table you selected is called *** *** *** At this time they are only a wholesaler and unfortunately we do not have a direct phone # we can provide to our consumers You can certain look them up to see if other retailers are possibly selling a similar table from this specific vendor.The offer for the 5% can be used when you wish to reselect; your order has been notated.Please do not hesitate to contact us at *** *** should you have any other questions or concerns.We apologize once again for the inconvenience which occurred.Sincerely,Jerome's Furniture
Hello, I was able to speak with our 3rd party delivery company, *** ***, and they have been in contact with the consumer directly and are awaiting information from this consumer to be able to continue on with the claim.Please let me know if you need any further information.Sincerely,*** ***Customerer Care Manager
In regards to this claim, we will be contacting the consumer directly tomorrow during regular business hours to discuss the claim information which was provided.Should the consumer have any questions in the meantime they can contact us directly at *** ***Sincerely,*** ***Customer Care
Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolutionPlease respond in this space ONLY]
Regards,
*** ***
I have attached a copy of the receipt given to me by Jeromes with their refund policy. Refunds are given by Jeromes according to my receipt
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The company gave me full assurance when I purchased the furniture that they would replace any defective piece within the first yearI purchased the furniture set in July and the dresser cracked in November which is within that yearAlso, I called the company to have another service representative assess the crack and other problems on the dresser againThe customer service representative told me January 5th would be the next time Jerome's could send a representativeI asked that they contact my daughter who has the furniture setCustomer service representative agreed to contact my daughter, which as of January 5th, they have not done this either and from their letter response to me, it sounds like they never intended to
This is another example of them not fulfilling their obligations to their customersBut after reviewing Jerome's Revdex.com report from other consumers, I'm not surprisedI am very disappointed with this companyIt seems they will tell you anything to get you to purchase their product knowing that they don't stand behind or mean what they say.Regards,*** ***
Revdex.com:This is NOT resolved as of yet (7/4/16). Jerome's has, at this point, only left a voice message (
days after they said they would) with "their terms" of resolution and deadlines. I have waited four months for them to contact me, after reaching out to them four times, I am still weighing the options
Thank you,
Regards,*** ***
Dear *** ***
Thank you for reaching out to us It appears we attempted to contact you last month to let you know that the parts were no longer available from the manufacturer
Since the set you selected is also
discontinued, we have provided full credit of what you initially paid to be used toward something else in the store
There is no new delivery fee The offer is for equal or greater value Should you select an item less than the original value of your set; the remaining balance will be kept as store credit
Should you select something greater in pricing you would be responsible for the price difference
Once you have made your new selection we will pithe existing set in your home at the time of the new delivery. The above offer is valid until April 21,
Should you have any additional questions or concerns, please do not hesitate to contact us at*** ***
Sincerely,
Jerome's Furniture
In regards to this claim, the consumer was e-mailed directly for pictures to be provided.One we have received the pictures we can let the consumer know if there is anything we can possibly offer, since the one year warranty for manufacturing defects expired in July 2014. Sincerely,Jerome's
Furniture Warehouse
Dear *** ***
Thank you for reaching out to us.
We have received information from the Revdex.com in regards
to a requested refund of a mattress
which was delivered on June 20, 2015. We apologize for any miscommunication or inconvenience
which may have occurred
After review of your account, we did offer to pithe
bedroom set for a refund due to the issues which had occurred. At the time of this approval we did make you
aware this did not include the mattress
All of our mattress sales are final and are non-returnable
once the item is physically delivered to your residence
We have all of our consumers sign a separate receipt just
for mattresses to make them aware of our specific policy on mattresses
We do understand your frustration; however, we will not be
able to comply with your request of refund on this mattress.
The mattress on your invoice is a mattress we sell with any
of our beds and can be used on another bed which you may purchase in the
future
Should you have any additional questions or concerns, please
do not hesitate to contact us at *** ***
Sincerely,
*** ***
Reject for now arbitrationThis has been a horrible experience and as long as the *** check clears, I want this to be overI will never shop at Jeromes and will be be posting to social media my dissatisfaction through the process on response and delivery
Thank you Revdex.com for your help
In regards to this claim, the customer already received an exchange for the sofa in question on December 30,
Should the consumer have any additional questions or concerns, they may simply contact us at *** ***
Sincerely,
Jerome's Furniture
For this claim the consumer was called and a message was left.The customer was provided a contact number to reach a direct representative here to confirm what information is still needed as far as instruction manuals, etc.Should the consumer have any additional questions or concerns, we can be
reached at (866) 633-4094.Sincerely,Jerome's Furniture
For this claim it was already resolved with the customer. The merchandise in question was already picked up and refunded.Should the consumer have any additional questions, we can be reached at (866) 633-4094.Sincerely,Jerome's Furniture
Dear ***,We appreciate you reaching out to us apologize for any inconvenience.I'm not able to locate your order, can you please provide me the invoice number or by any chance would it be under a different phone numberThat way I can better assist you.Thank you,Jerome's Furniture
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I would like to accept the $in certificate but we paid for a year warranty in which the sales person stated everything, including even accidents were covered, let it be known that is not even an accident just faulty low grade grade furnitureI do not believe this is good faith If you push on a customer a year warranty for an additional amount, you should stand behind it, after purchase was complete I was given a pamphlet with a number to call if repairs needed to be made, at no time was it ever mentioned this would be through a 3rd partyThis to me feels like misrepresentation I had tried for the last year to get help from Jeromes directly with no help just rudeness All we really want is furniture that lasts for the time of warranty and for you to honor said warrantyWe started asking for repairs when the couch was years old,it just doesn't seem too much to ask for repairs, that to me is good faith, repairs in your warehouse seems to me to be the same as $in store credit I would like to extend a personal invite for the company to personally look at the couch and tell me this is the furniture they stand behind like their advertising and selling in showroom
Dear *** ***
Thank you for reaching out to us; we apologize for
the inconvenience which occurred
Jerome's ultimate goal
is to provide a pleasant shopping experience accompanied by exceptional
service We are displeased to hear of the service which you received from
our delivery
team
The delivery fee of
$will be refunded to your *** account Finance refunds can
take up to billing cycles to be reflected on your billing statement
Your account was also
notated to indicate the situation You have a year warranty on the
upholstered wooden frame If you do notice any issues with the frame,
simply contact Customer Care at *** *** and we will have one of our
service technicians repair the frame in your residence
Should you have any additional
questions or concerns, please do not hesitate to contact us at number listed
above
Sincerely,
Jerome's Furniture
In regards to this claim, we contacted the customer directly
Customer was provided the tracking information for the cover and we were unaware the consumer wished to cancel the *** policy
Customer is aware this has been cancelled and refund may take up to business days to reflect on their credit card
Sincerely,
Jerome's Furniture
I spoke to the customer on Wednesday and the complaint has been resolved, we are exchanging the bed on Friday 9/
Thanks!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[We bought the warranty from Jermones we have already been thought this issue with the manufacturing company and again they said talk to Jerones I'm tired of the back in forth someone needs to step up and resolve this why are you so concerned if there is a stain on the mattress you can't resell it its the issue of springs that have collasped on both mattresses)
Regards,
*** *** ***
The customer was called directly and we have scheduled a morning timeframe for the exchange this Sunday 3/6/
The customer is aware to contact us directly should she have any additional questions or concerns
Sincerely,
Jerome's Furniture
Dear *** ***,Thank you for providing us with the additional information.The manufacturer of the table you selected is called *** *** *** At this time they are only a wholesaler and unfortunately we do not have a direct phone # we can provide to our consumers You can certain look them up to see if other retailers are possibly selling a similar table from this specific vendor.The offer for the 5% can be used when you wish to reselect; your order has been notated.Please do not hesitate to contact us at *** *** should you have any other questions or concerns.We apologize once again for the inconvenience which occurred.Sincerely,Jerome's Furniture
Hello, I was able to speak with our 3rd party delivery company, *** ***, and they have been in contact with the consumer directly and are awaiting information from this consumer to be able to continue on with the claim.Please let me know if you need any further information.Sincerely,*** ***Customerer Care Manager
In regards to this claim, we will be contacting the consumer directly tomorrow during regular business hours to discuss the claim information which was provided.Should the consumer have any questions in the meantime they can contact us directly at *** ***Sincerely,*** ***Customer Care
Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolutionPlease respond in this space ONLY]
Regards,
*** ***
I have attached a copy of the receipt given to me by Jeromes with their refund policy. Refunds are given by Jeromes according to my receipt
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The company gave me full assurance when I purchased the furniture that they would replace any defective piece within the first yearI purchased the furniture set in July and the dresser cracked in November which is within that yearAlso, I called the company to have another service representative assess the crack and other problems on the dresser againThe customer service representative told me January 5th would be the next time Jerome's could send a representativeI asked that they contact my daughter who has the furniture setCustomer service representative agreed to contact my daughter, which as of January 5th, they have not done this either and from their letter response to me, it sounds like they never intended to
This is another example of them not fulfilling their obligations to their customersBut after reviewing Jerome's Revdex.com report from other consumers, I'm not surprisedI am very disappointed with this companyIt seems they will tell you anything to get you to purchase their product knowing that they don't stand behind or mean what they say.Regards,*** ***
Revdex.com:This is NOT resolved as of yet (7/4/16). Jerome's has, at this point, only left a voice message (
days after they said they would) with "their terms" of resolution and deadlines. I have waited four months for them to contact me, after reaching out to them four times, I am still weighing the options
Thank you,
Regards,*** ***
Dear *** ***
Thank you for reaching out to us It appears we attempted to contact you last month to let you know that the parts were no longer available from the manufacturer
Since the set you selected is also
discontinued, we have provided full credit of what you initially paid to be used toward something else in the store
There is no new delivery fee The offer is for equal or greater value Should you select an item less than the original value of your set; the remaining balance will be kept as store credit
Should you select something greater in pricing you would be responsible for the price difference
Once you have made your new selection we will pithe existing set in your home at the time of the new delivery. The above offer is valid until April 21,
Should you have any additional questions or concerns, please do not hesitate to contact us at*** ***
Sincerely,
Jerome's Furniture
In regards to this claim, the consumer was e-mailed directly for pictures to be provided.One we have received the pictures we can let the consumer know if there is anything we can possibly offer, since the one year warranty for manufacturing defects expired in July 2014. Sincerely,Jerome's
Furniture Warehouse
Dear *** ***
Thank you for reaching out to us.
We have received information from the Revdex.com in regards
to a requested refund of a mattress
which was delivered on June 20, 2015. We apologize for any miscommunication or inconvenience
which may have occurred
After review of your account, we did offer to pithe
bedroom set for a refund due to the issues which had occurred. At the time of this approval we did make you
aware this did not include the mattress
All of our mattress sales are final and are non-returnable
once the item is physically delivered to your residence
We have all of our consumers sign a separate receipt just
for mattresses to make them aware of our specific policy on mattresses
We do understand your frustration; however, we will not be
able to comply with your request of refund on this mattress.
The mattress on your invoice is a mattress we sell with any
of our beds and can be used on another bed which you may purchase in the
future
Should you have any additional questions or concerns, please
do not hesitate to contact us at *** ***
Sincerely,
*** ***
Reject for now arbitrationThis has been a horrible experience and as long as the *** check clears, I want this to be overI will never shop at Jeromes and will be be posting to social media my dissatisfaction through the process on response and delivery
Thank you Revdex.com for your help
In regards to this claim, the customer already received an exchange for the sofa in question on December 30,
Should the consumer have any additional questions or concerns, they may simply contact us at *** ***
Sincerely,
Jerome's Furniture