ITC Delta Com Communications inc

In regards to this claim the consumer was contacted and left a message directly
We will refund back $for the end table which was not received This calculation was done based upon the grouping for the tables since they are all one item
The refund is being processed back to the
consumers finance account The credit can take up to billing cycles to reflect on the billing statement
Thank you,
Jerome's Furniture

Dear *** ***
Thank you for the additional information We do
understand your concerns; however, we are unable to offer any repairs on this
merchandise
The *** *** is a 3rd party warranty and unfortunately we are unable to
offer compensation based upon the warranty or offer a refund on the warranty
The option which we have
provided as a good faith gesture is the $in gift certificates
These will be issued to
the address which was provided in the claim and should be received at your
residence within the next weeks
Should you have any
additional questions or concerns, please feel free to contact us at ***
Sincerely,
Jerome's Furniture

Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
HOWEVER, the delivery of the replacement came with more headaches Delivery schedule 1/hours early and expected customer to run home from work risking losing job or re-schedule for another day Call Customer service, same bad attitude Had to call the only nice person that made this happen to begin with while on the phone , the replacement came damaged Ended up taking a part from the original to put on the new just to have the nightmare over WILL NEVER PURCHASE FROM THEM AGAIN I really hope nothing more goes wrong with my purchase since there process is ridiculous and unprofessional and no regard for a customers time.
Regards,
*** ***

In regards to this claim, we have contacted the consumer directly.The warranty carrier of the mattress protector did not deny the consumers claim After contact with the warranty carrier they advised that additional information was needed from the consumer A message was left for the consumer to contact the warranty carrier We unfortunately are unable to comply with the consumers request for refund of the mattress and mattress protector, since the warranty for the mattress protector is directly through the 3rd party carrier.Should the consumer need additional assistance in regards to the warranty claim, we can be reached at (866) 633-4094.Sincerely,Jerome's Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** * *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

In regards to this
complaint the consumer was already contacted by Jerome's
The technician service
is scheduled for tomorrow, July 14,
We have made alternative
options for the consumer if the technician is unable to install the part
Please feel free to
contact us at (866) 633-should you have any additional questions or
concerns
Sincerely,
*** ***

For this claim we are currently reviewing footage and procedures for the consumers claim.After review of the consumers account, the consumer did finance through the same finance company prior, Progressive Finance.We will contact the consumer directly as soon as we are able to fully look into the
finance information.Should the consumer need immediate assistance, we can be reached at (866) 633-4094.Sincerely,Jerome's Furniture

Dear *** ***
We first would like to apologize for the inconvenience which occurred
Our ultimate goal is to provide a pleasant shopping experience accompanied by exceptional service We are displeased to hear of what occurred on your order and assure you we are working
diligently to ensure this situation can be prevented in the future
For the inconvenience which occurred we will refund a total of $to your finance account
This credit can take up to billing cycles to reflect on your billing statement depending on your billing closing date
Please do not hesitate to contact us at*** *** should you have any additional questions or concerns
Sincerely,
Jerome's Furniture Warehouse

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me The business has perform this action after several failed attempts to reach them priorI consider this complaint resolved and will no longer be a customer of said business
Regards,
*** ***

Dear *** ***
Thank you for reaching out to us
I apologize for any
miscommunication which has occurred
We do understand your frustration
To clarify the merchandise we did have in stock unfortunately was sent
damaged from the manufacturer
This was the cause in
delay of your order being received After review of your account it looks
like you already spoke with someone from our management team and the initial merchandise
was delivered on August 4,
An exchange was also set
up, due the merchandise being damaged and the exchange is scheduled on August
11,
Should you need further
assistance or have any questions or concerns, please do not hesitate to contact
us at *** ***
Sincerely,
*** ***
Customer Care Manager

Dear *** ***
Thank you for reaching out to us We apologize for any inconvenience which has occurred
After review of your account, the original selection was delivered on December 6, The
reselection occurred on January 9,
The warranty would be based upon the original delivery date which is December 6, and our warranty covers any manufacturing defects which are reported within the 1st year from the original delivery date
Peeling can occur in leather for many different reasons including but not limited to: exposure to direct sunlight, friction from everyday clothing such as jeans, cleaners or condition as well as natural body and hair oils
Should you wish to submit pictures to us of the peeling we can gladly see if there is any further we can offer Please submit the pictures to [email protected]
Please do not hesitate to contact us at (866) 633-should you have any additional questions or concerns
Sincerely,
Jerome's Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed I would like a full refund for the rug
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

In regards to this claim, I called and spoke with *** *** directly
The warranty for the mattress is directly through the manufacturer The manufacturer does require that the mattress be on proper frame and supports
The consumer does have a metal frame, but the inspection indicated
there was no center support to be able to support the weight of the mattress and box spring
The consumer is aware I am contacting the manufacturer directly to see if there are any options which they can possibly provide I will be back in contact with the consumer directly by the end of this week with an outcome
Should the consumer have any additional questions or concerns, he may simply contact us at*** ***
Sincerely,
*** **
Night Delivery & Tech Support Manager

In regards to this claim
the delivery fee of $was refunded back to the *** *** on file ending
in on August 17, The consumer should have already seen this
credit applied to his credit card balance
All of our deliveries
are made through a 3rd party company
called *** *** All
property damage claims go directly to this company to have the claim filed
under their insurance carrier
Correspondence has been
sent to *** *** to have one of their management team members contact the
consumer within the next hours in regards to the property damage claim
Should the consumer have
any additional questions or concerns, they may contact us directly at ***
Sincerely,
Jerome's Furniture

We have the seat cushions on order to be replaced for the customer. Unfortunately we are unable to offer any alternative options, including a refund. All of our sales are final, which our consumers are made aware of at the time of purchase. Our warranty is for parts and service, which we are abiding by. Please let me know if you need additional information. I appreciate it. Thank you, Oneida Altman|Night Delivery & Tech Support ManagerJerome's Furniture| Mesamint St, San Diego, CA

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The seam IS separated where the leather meets the fabric on the underside, this is not a rip nor a tear but poor stitchingThe tech that was here in September agreed that it was a manufacturing defect and ordered the part for usNow the part is in and Jerome's does not want to pay to have it replacedLet me know if you would like to waste more time to send another tech to look at the separation
Regards,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.*** *** *** ***Upon reviewing Jerome’s latest response, I felt that they had overlooked the issue I had with their offer. *** *** Jerome’s Customer Care Manager, wrote “As a good faith gesture, we can gladly offer you 50% of the original retail cost of the lift chair in gift certificates.” She then went on to say that they were sending gift certificates for $225, placing the original retail cost of my Shiatsu chair as $450. As the attached invoice shows, my Shiatsu recliner’s original retail cost was $699.99. I expressed this discrepancy in my e-mail of June 26, 2015, to which *** *** apologized for the delay in mailing the gift certificates, but made no reference to the discrepancy. I have unsuccessfully attempted to call *** *** four times.Thank you.*** ***
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