Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]
Dear [redacted] Thank you for reaching out to us. We apologize for the inconvenience which has occurred. After review of your account, the order was placed on our Price Protection Plan which is our equivalency to lay-a-away. Once merchandise has been... selected, a small down payment is required to lock in Jerry's everyday low price. We allow the consumer up to 12 months to pay the order in full with small monthly payments applied onto the order itself. Unfortunately the Price Protection Plan does not guarantee the availability of the merchandise. We do ask consumers to provide us a 3 week notice prior to their desired delivery/pick-up date to ensure the merchandise is available from the manufacturer. In this case, the item (s) which you selected on your invoice became unavailable from the manufacturer. We can gladly offer you 5% off a reselection should you wish to select something else in our showroom. Please feel free to contact us at [redacted] , should you have any additional questions or concerns. Sincerely, Jerome's Furniture
In regards to this claim, we apologize for the inconvenience the consumer has experienced After review of the consumers account it appears the delivery was completed on September 13, From that date we have received no additional correspondence in regards to the bed The delivery fee of $was refunded back to the original method of payment We will also issue a $gift certificate for the additional inconvenience which the customer incurred The consumer will receive the gift certificates in the mail within the next weeks Gift Certificates can be redeemed at any one of our showroom locations and are valid for one year from the issuance date Should the consumer need further assistance, they may simply contact us at [redacted] Sincerely, Jerome's Furniture
In regards to this claim, the delivery fee will be refunded in the amount of $for the inconvenience Unfortunately, we cannot provide a cash refund The delivery fee will be refunded via a corporate check which can take 7-business days to be received The check will be mailed to the address provided in the claim Should the consumer need additional information, they can contact us directly at [redacted] Sincerely, [redacted]
In regards to this claim: Our deliveries are made through a 3rd party company, [redacted] All property damage claims made by their delivery contractors do have to go through the claim process with their corporate office I do understand and apologize for the inconvenience which has occurred We are currently in contact with [redacted] management to contact the cus***er within the next 24-hours in regards to the property damage Unfortunately, we are unable to comply with the consumers request for Jerome's to make repairs to him home; however, we will ensure [redacted] has followwith the consumers claim Should you need additional information, please feel free to contact us at ###-###-#### Sincerely, [redacted] Cus***er Care Manager
Dear [redacted] We thank you for contacting us and apologize for the inconvenience which has occurred After review of your account, I have confirmed the delivery was completed on April 9, I understand your frustration and know that your time is valuable We have been in contact with the manufacturer of this particular set since it was brought to our attention there was an error with the shipment We apologize this error was not caught sooner to prevent re-deliveries on your invoice We are currently working on implementations in our warehouse to ensure that this does not occur in the future Should you need further assistance or have any additional questions please feel free to contact us directly at [redacted] Sincerely, [redacted] Customer Care Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
We appreciate the additional information you have provided The offer of the gift certificates was solely as a good faith gesture offered to you for being one of our consumers We initially would not have offered any type of options, since you were already out of our year warranty Unfortunately we are unable to comply with your request for refund or for additional compensation to be applied toward a future purchase The gift certificates which were already issued are still valid for one year, if you should choose to redeem them Should you have any additional questions or concerns, please do not hesitate to contact us at [redacted] Sincerely, Jerome's Furniture
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. ] Regards, [redacted] There was no direct email to me from jeromes, I have enclosed picture of the problem and note I paid for the 5 year warranty, my complaint started before 3 years.
Hello, I have attached the bank statement as well as the returned checkPlease let me know if the files cannot be downloaded or were not receivedI have not had anyone say my emails with files have not gone through, but just in case I am on another computerAs you can see on the bank statement, all the transactions are highlighted in blueStarting June 8th when I deposited the check, and then the returned check fee of $and the six overdraft fees of $each for a total of $I will now directly email the bank statement to [redacted] at Jerome's FurnitureThank you, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below On 4/18/15, I purchased furniture a specific color and paid the delivery charges to have it delivered to my homeOnce it was delivered, the furniture color did not matchI went back to the store the next day and spoke with the store manager and she told me that she was going to charged me again for delivery the correct color furnitureI was really disappointed which I have to paid of their mistake On top of that I was charged for absolutely no reasonThey charged me $to pick up the old furniture and I called to ask about the charge, they told me that they could send me a receipt to use as a Tax Deduction DonationBut nothing was ever picked upI believe that the receipt is fraudulent and I could get into trouble for using that as a tax deduction with the IRS To resolve the problem, I would appreciate it if I could get my wrongful charge money refunded for what thet called DONATION pick up charge and 2nd Delivery chargeI do not want $Gift Certificate that was offered because I have no intention of ever purchasing any items at this store Regards, My Phu
Dear [redacted] We appreciate the additional information which has been provided.We are currently reviewing your order to see if any alternative options can be provided.A Customer Care Representative will be in contact with you by Monday December 28, 2015.Should you have any questions or concerns in the meantime, please do not hesitate to contact us at [redacted] Sincerely,Jerome's Furniture
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have NOT been contacted by Jeromes and they are referencing their automatic warranty but I purchased the extended lifetime warranty.They are also not addressing the other various concerns and issues that I had listed in my complaint Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]
Dear [redacted] , Thank you for the additional information in regards to your claim Unfortunately we are unable advise that this mattress was purposefully delivered without a law labelWe understand your frustration however a law label can be removed or fall off at any point in timeIn regards to the bed frame, the "side slat" which was referenced is not sold with this bed This is a display piece only We apologize if this was not advised to you at the point of sale To rectify the missing side slat, the store of purchase provided you with this part from their showroom floor The amount provided was the maximum amount of compensation which is able to be offered on your invoiceAs a good faith gesture a $gift certificate will be mailed to your addressThis certificate can be redeemed at any one of our showroom locations and is valid for one year from the issuance dateShould you have any additional questions or concerns, please do not hesitate to contact us at (866) 633- Sincerely, Jerome's Furniture
Dear [redacted] Thank you for reaching out to us; we apologize for any inconvenience which has occurred After review of your account, the merchandise in question was delivered on August 16, The damages were reported on August 31, 2015, which is past the grace period to report scratches We did offer to exchange the merchandise, however, per your request you asked to keep as is, which we would then offer 10% off the retail cost of the item in question which is a total of $ At this time you opted to not keep the merchandise as is or to have us exchange the merchandise We do understand your frustration, however, once the merchandise has been delivered we do not offer a return policy and our warranty covers manufacturing defects which are reported within the 1st year from the original delivery date As of now, we are unable to honor the 10% off due to the length of time which has passed since you initially reported this issue and the last time you were in contact with us We can gladly send one of our service technicians to the residence to confirm the condition of the merchandise as well as the current damages to confirm what we can offer as of now We offer technician appointments in your area days a week (if you are not on base); the next currently available appointment is Monday February 8, In regards to the property damage this information was sent to our 3rd party delivery company who makes our deliveries A member of [redacted] management staff would have been in direct contact with you in regards to the stains caused on your carpet Correspondence has been sent to them to contact you by the end of this week in regards to the property damage claim To schedule a technician appointment, simply contact us at [redacted] and we can gladly assist you further Sincerely, Jerome's Furniture
The customer was called and a message was left for the customer to call us back This item was discounted over $from the original retail price since it was sold as a floor model Since this is a floor model and it was discounted at such a large amount, there is no warranty directly through Jerome's I did notify the consumer of this information in the voicemail and asked the consumer to contact me directly to see if there were any one-time courtesy repairs as a best effort basis which could be offered Should you have any additional questions, please do not hesitate to contact us at ( [redacted] Sincerely, Jerome's Furniture
Dear Mr [redacted] , Thank you for providing us with additional information.We apologize again, however, all of our sales are final.Our return guidelines are stated on the back of our sales receipt as well as on our website.We understand your frustration, however we are unable to offer the refund which you are seeking.Should you need further assistance, please do not hesitate to contact us at (866) 633-4094.Sincerely,Jerome's Furniture
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]
Dear [redacted] Thank you for reaching out to us. We apologize for the inconvenience which has occurred. After review of your account, the order was placed on our Price Protection Plan which is our equivalency to lay-a-away. Once merchandise has been... selected, a small down payment is required to lock in Jerry's everyday low price. We allow the consumer up to 12 months to pay the order in full with small monthly payments applied onto the order itself. Unfortunately the Price Protection Plan does not guarantee the availability of the merchandise. We do ask consumers to provide us a 3 week notice prior to their desired delivery/pick-up date to ensure the merchandise is available from the manufacturer. In this case, the item (s) which you selected on your invoice became unavailable from the manufacturer. We can gladly offer you 5% off a reselection should you wish to select something else in our showroom. Please feel free to contact us at [redacted] , should you have any additional questions or concerns. Sincerely, Jerome's Furniture
In regards to this claim, we apologize for the inconvenience the consumer has experienced After review of the consumers account it appears the delivery was completed on September 13, From that date we have received no additional correspondence in regards to the bed The delivery fee of $was refunded back to the original method of payment We will also issue a $gift certificate for the additional inconvenience which the customer incurred The consumer will receive the gift certificates in the mail within the next weeks Gift Certificates can be redeemed at any one of our showroom locations and are valid for one year from the issuance date Should the consumer need further assistance, they may simply contact us at [redacted] Sincerely, Jerome's Furniture
Here is the receipt for Jerome's furniture Includes the [redacted] insurance policy
In regards to this claim, the delivery fee will be refunded in the amount of $for the inconvenience Unfortunately, we cannot provide a cash refund The delivery fee will be refunded via a corporate check which can take 7-business days to be received The check will be mailed to the address provided in the claim Should the consumer need additional information, they can contact us directly at [redacted] Sincerely, [redacted]
In regards to this claim: Our deliveries are made through a 3rd party company, [redacted] All property damage claims made by their delivery contractors do have to go through the claim process with their corporate office I do understand and apologize for the inconvenience which has occurred We are currently in contact with [redacted] management to contact the cus***er within the next 24-hours in regards to the property damage Unfortunately, we are unable to comply with the consumers request for Jerome's to make repairs to him home; however, we will ensure [redacted] has followwith the consumers claim Should you need additional information, please feel free to contact us at ###-###-#### Sincerely, [redacted] Cus***er Care Manager
Dear [redacted] We thank you for contacting us and apologize for the inconvenience which has occurred After review of your account, I have confirmed the delivery was completed on April 9, I understand your frustration and know that your time is valuable We have been in contact with the manufacturer of this particular set since it was brought to our attention there was an error with the shipment We apologize this error was not caught sooner to prevent re-deliveries on your invoice We are currently working on implementations in our warehouse to ensure that this does not occur in the future Should you need further assistance or have any additional questions please feel free to contact us directly at [redacted] Sincerely, [redacted] Customer Care Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
We appreciate the additional information you have provided The offer of the gift certificates was solely as a good faith gesture offered to you for being one of our consumers We initially would not have offered any type of options, since you were already out of our year warranty Unfortunately we are unable to comply with your request for refund or for additional compensation to be applied toward a future purchase The gift certificates which were already issued are still valid for one year, if you should choose to redeem them Should you have any additional questions or concerns, please do not hesitate to contact us at [redacted] Sincerely, Jerome's Furniture
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. ] Regards, [redacted] There was no direct email to me from jeromes, I have enclosed picture of the problem and note I paid for the 5 year warranty, my complaint started before 3 years.
Hello, I have attached the bank statement as well as the returned checkPlease let me know if the files cannot be downloaded or were not receivedI have not had anyone say my emails with files have not gone through, but just in case I am on another computerAs you can see on the bank statement, all the transactions are highlighted in blueStarting June 8th when I deposited the check, and then the returned check fee of $and the six overdraft fees of $each for a total of $I will now directly email the bank statement to [redacted] at Jerome's FurnitureThank you, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below On 4/18/15, I purchased furniture a specific color and paid the delivery charges to have it delivered to my homeOnce it was delivered, the furniture color did not matchI went back to the store the next day and spoke with the store manager and she told me that she was going to charged me again for delivery the correct color furnitureI was really disappointed which I have to paid of their mistake On top of that I was charged for absolutely no reasonThey charged me $to pick up the old furniture and I called to ask about the charge, they told me that they could send me a receipt to use as a Tax Deduction DonationBut nothing was ever picked upI believe that the receipt is fraudulent and I could get into trouble for using that as a tax deduction with the IRS To resolve the problem, I would appreciate it if I could get my wrongful charge money refunded for what thet called DONATION pick up charge and 2nd Delivery chargeI do not want $Gift Certificate that was offered because I have no intention of ever purchasing any items at this store Regards, My Phu
Dear [redacted] We appreciate the additional information which has been provided.We are currently reviewing your order to see if any alternative options can be provided.A Customer Care Representative will be in contact with you by Monday December 28, 2015.Should you have any questions or concerns in the meantime, please do not hesitate to contact us at [redacted] Sincerely,Jerome's Furniture
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have NOT been contacted by Jeromes and they are referencing their automatic warranty but I purchased the extended lifetime warranty.They are also not addressing the other various concerns and issues that I had listed in my complaint Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]
Dear [redacted] , Thank you for the additional information in regards to your claim Unfortunately we are unable advise that this mattress was purposefully delivered without a law labelWe understand your frustration however a law label can be removed or fall off at any point in timeIn regards to the bed frame, the "side slat" which was referenced is not sold with this bed This is a display piece only We apologize if this was not advised to you at the point of sale To rectify the missing side slat, the store of purchase provided you with this part from their showroom floor The amount provided was the maximum amount of compensation which is able to be offered on your invoiceAs a good faith gesture a $gift certificate will be mailed to your addressThis certificate can be redeemed at any one of our showroom locations and is valid for one year from the issuance dateShould you have any additional questions or concerns, please do not hesitate to contact us at (866) 633- Sincerely, Jerome's Furniture
Dear [redacted] Thank you for reaching out to us; we apologize for any inconvenience which has occurred After review of your account, the merchandise in question was delivered on August 16, The damages were reported on August 31, 2015, which is past the grace period to report scratches We did offer to exchange the merchandise, however, per your request you asked to keep as is, which we would then offer 10% off the retail cost of the item in question which is a total of $ At this time you opted to not keep the merchandise as is or to have us exchange the merchandise We do understand your frustration, however, once the merchandise has been delivered we do not offer a return policy and our warranty covers manufacturing defects which are reported within the 1st year from the original delivery date As of now, we are unable to honor the 10% off due to the length of time which has passed since you initially reported this issue and the last time you were in contact with us We can gladly send one of our service technicians to the residence to confirm the condition of the merchandise as well as the current damages to confirm what we can offer as of now We offer technician appointments in your area days a week (if you are not on base); the next currently available appointment is Monday February 8, In regards to the property damage this information was sent to our 3rd party delivery company who makes our deliveries A member of [redacted] management staff would have been in direct contact with you in regards to the stains caused on your carpet Correspondence has been sent to them to contact you by the end of this week in regards to the property damage claim To schedule a technician appointment, simply contact us at [redacted] and we can gladly assist you further Sincerely, Jerome's Furniture
Good morning! I spoke to the customer and we both came to an agreement, customer is aware to call me back if any further issues Thanks!
The customer was called and a message was left for the customer to call us back This item was discounted over $from the original retail price since it was sold as a floor model Since this is a floor model and it was discounted at such a large amount, there is no warranty directly through Jerome's I did notify the consumer of this information in the voicemail and asked the consumer to contact me directly to see if there were any one-time courtesy repairs as a best effort basis which could be offered Should you have any additional questions, please do not hesitate to contact us at ( [redacted] Sincerely, Jerome's Furniture
Dear Mr [redacted] , Thank you for providing us with additional information.We apologize again, however, all of our sales are final.Our return guidelines are stated on the back of our sales receipt as well as on our website.We understand your frustration, however we are unable to offer the refund which you are seeking.Should you need further assistance, please do not hesitate to contact us at (866) 633-4094.Sincerely,Jerome's Furniture