Dear Mrs [redacted] , Thank you for reaching out to us We apologize for any inconvenience which has occurred.The Guardian OOPS protection plan does indeed cover mechanisms, however, they are covered once the warranty through the manufacturer expires The manufacturer warranty covers any manufacturing defects reported within the first year from the original delivery date.After review of your account, the mechanism is on order through the manufacturer The part is being shipped from overseas, which can take several months to receive.We have contacted the vendor to expedite your part as quickly as possible.As soon as your part has been received we will contact you to schedule a technician appointment to have the part installed.Please do not hesitate to contact us at (866) 633-should you have any additional questions or concerns Our service department is open daily from 6:am to 9:pm.Sincerely,Jerome's Furniture
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Regards, [redacted]
Dear [redacted] ***, Thank you for reaching out to us and we apologize for any miscommunication in the showroom We do understand your frustration; however, we are unable to comply with your request for a sectional at the price of the clearance item you saw in the showroom The tags as well as some displays, unfortunately, can be moved by other consumers throughout the showroom, which is not at the discretion of the store management As a good faith gesture we can extend free delivery to you on a future purchase with us, up to an $value This offer is only valid on new stock and is not applicable on clearance or floor merchandise The offer has no expiration date Should you have any additional questions or concerns, please do not hesitate to contact us at [redacted] Sincerely, Jerome's Furniture
Dear [redacted] We received information from the Revdex.com in regards to your recent experience We apologize for the inconvenience which occurred and assure you we will be looking further into your claim with the original driver on your order We can gladly refund back the delivery fee of $for the inconvenience which occurred The refund will be processed back to the [redacted] card on file and refunds can take up to business days to reflect as an available credit Unfortunately we are unable to comply with your request for 20% off your purchase; however, the delivery fee will be refunded for the inconvenience Please do not hesitate to contact us at [redacted] should you have any additional questions or concerns Sincerely, Jerome's Furniture
Dear Mrs [redacted] , We appreciate you reaching out to us and apologize for any inconvenience which has occurred.At the time of purchase, your merchandise came with two warrantiesThe first warranty is directly through Jerome’s and guarantees your merchandise to be free of structural defects which are reported within the first year.The second warranty, which you opted to purchase, is the OOPS year protection plan through a company called Guardian.This warranty covers an array of one-time accidental stains and damages including pet and human bodily fluid.The Guardian policy will clean the stain, if it’s covered under their policy; however removal of smell is not guaranteed.We understand your frustration however; we are unable to comply with your request for reselection on the merchandise.The damage which is being reported would not have been covered under our warranty, even if it was reported within the first year, which expired on November 24, 2016.As a good faith gesture, we can offer to refund the OOPS policy at a prorated increment in the amount of $190.21.Should you wish to take advantage of the above offer, please feel free to contact us at (866) 633-The above offer will expire on October 15, 2017.Sincerely,Jerome’s Furniture
We do understand the consumer’s frustration and apologize for any inconvenience which has occurred Unfortunately, all refund requests for the warranty have to go directly through [redacted] since the warranty period has exceeded days from the initial purchase We are unable to process any type of policy requests for the [redacted] warranty Please feel free to contact them directly to process the request for cancellation of the remaining policy Should you have any additional questions or concerns, please do not hesitate to contact us at [redacted] Sincerely, Jerome's Furniture
The complaint was resolved directly with the consumer with our showroom location.Should the consumer have any additional questions or concerns, please do not hesitate to contact us at (866) 633-4094.Sincerely,Jerome's Furniture
In regards to this claim, one of our Customer Care managers is working directly with this customer for a resolution to the claimShould the customer have any additional questions or concerns, please feel free to contact us at [redacted] Sincerely,Jerome's Furniture
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I spoke with the customer service manager, [redacted] at the [redacted] store on 9/5/First of all, she offered a $gift card for the inconvience, not $ Secondly, I feel that the store needs to post throughout the store, as well, at the customer service desk, that ALL SALES ARE FINAL and not just in tiny print on the back of the invoiceEspecially since all the employees there don't offer that information at allI'm sure that people spending thousands of dollars at a store would like to know that information at the time of, or prior to, such a Regards, [redacted]
In regards to this complaint, the customer was contacted directly by our service center The part that was sent was correct; however, consumer advised there is a noise The consumer lives in an area we do not offer service We have notified the consumer if he does have a technician inspect the merchandise and there is an issue we can gladly re-order the part from the manufacturer We would need this information no later than July 1, 2015, if another part would be needed Thank you, [redacted] Customer Care Manager
Dear [redacted] ?x [redacted] / Thank you for the additional information you have provided We do understand your frustration and apologize for the inconvenience which has occurred The table which you had originally selected was damaged from the manufacturer and unfortunately had been discontinued The offer of reselection was to assist in possibly finding something that was comparable to the original set selected We can gladly assist you further in regards to the merchandise currently in your residence by contacting us directly at [redacted] Sincerely, [redacted] Customer Care Manager
This claim was resolved with the consumer directly Should you have any additional questions please contact us at [redacted] Sincerely, Jerome's Furniture
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Dear Mr [redacted] , We first would like to apologize for any inconvenience which has occurred At the time of purchase, your mattress was sold with a warranty directly through the manufacturer Jerome’s acts as the liaison when you inquire on a possible defect with the mattress at which time the manufacture approved inspection company is sent to look over the mattress in your residence The inspection company, Premier Inspections West, inspected the mattress in your residence and determined the mattress was non-defective and within the manufacturer standard During the inspection the technician confirmed that the mattress was not being supported by an adequate box spring/foundation In order for the warranty to be valid, the mattress must be supported by a proper frame and box spring/foundation Replacement of the box spring/foundation was recommended by the inspection company Once your box spring/foundation has been replaced and if you believe a defect still exists with the mattress, we can gladly re-send the inspection company to look over the mattress again The manufacturer unfortunately will be unable to offer any options until the mattress has a proper support for the warranty to be valid Should you have any additional questions or concerns, please do not hesitate to contact us at (866) 633- If you wish to sanother inspection (after the box spring has been replaced) you can also reach us at the number listed above Sincerely, Jerome’s Furniture
Dear Mrs***, Thank you for the additional information.we apologize for the inconvenience We can gladly send you a copy of our sales receipt which indicates our full warranty.We understand your frustration, however, we will be unable to provide additional service on the sofa You still will have coverage for the wooden frame for a total of years from the original delivery date.Should you have any additional questions or concerns, please do not hesitate to contact us at (866) 633-4094.Sincerely,Jerome's Furniture
attach warranty (again this is not a stain issue this is a fault with the springs on twin and queen mattresses) I have been back in forth on who will honor or who claim too I'm tired of this
Dear Mr [redacted] , We appreciate you taking time out of your day to reach out to us We are sorry to hear of the issue which has occurred At the time of delivery or piall of our orders are a final sale; refunds are not offered The San Marcos location where you made your purchase is a member of our Love it! guarantee This allows customers the option to select new merchandise within days of the original purchase, under certain contingencies This program is for reselection only and does not offer a refund The information in regards to refunds on the back of our sales receipt is for orders that have not been delivered/picked-up We can gladly extend this offer to you with a new delivery fee Please feel free to contact the original store of purchase for additional details on this program If you believe there is a defect with your set, our merchandise comes with a one year warranty which guarantees your merchandise to be free of manufacturing defects Our warranty is for parts and repairs Should you wish to schedule a technician appointment or to contact the San Marcos location, simply contact us at (866) 633- The San Marcos location is open Monday through Saturday 10:am to 9:pm and on Sunday 10:am to 8:pm Our customer care department is open daily from 6:00-12:am Sincerely,Jerome's Furniture
Good morning, One of our managers has been trying to contact the customer since Saturday 10/15, we are just waiting for the customer to contact Jerome's Thanks!
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Then lets have another inspector look at the problem, without changing box springs Also I don' know what the box springs have to do with the mattress condition on the TOP of the mattress when there is nothing to see on the bottom of the mattress Regards, [redacted]
Dear Mrs [redacted] , Thank you for reaching out to us We apologize for any inconvenience which has occurred.The Guardian OOPS protection plan does indeed cover mechanisms, however, they are covered once the warranty through the manufacturer expires The manufacturer warranty covers any manufacturing defects reported within the first year from the original delivery date.After review of your account, the mechanism is on order through the manufacturer The part is being shipped from overseas, which can take several months to receive.We have contacted the vendor to expedite your part as quickly as possible.As soon as your part has been received we will contact you to schedule a technician appointment to have the part installed.Please do not hesitate to contact us at (866) 633-should you have any additional questions or concerns Our service department is open daily from 6:am to 9:pm.Sincerely,Jerome's Furniture
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Regards, [redacted]
Dear [redacted] ***, Thank you for reaching out to us and we apologize for any miscommunication in the showroom We do understand your frustration; however, we are unable to comply with your request for a sectional at the price of the clearance item you saw in the showroom The tags as well as some displays, unfortunately, can be moved by other consumers throughout the showroom, which is not at the discretion of the store management As a good faith gesture we can extend free delivery to you on a future purchase with us, up to an $value This offer is only valid on new stock and is not applicable on clearance or floor merchandise The offer has no expiration date Should you have any additional questions or concerns, please do not hesitate to contact us at [redacted] Sincerely, Jerome's Furniture
Dear [redacted] We received information from the Revdex.com in regards to your recent experience We apologize for the inconvenience which occurred and assure you we will be looking further into your claim with the original driver on your order We can gladly refund back the delivery fee of $for the inconvenience which occurred The refund will be processed back to the [redacted] card on file and refunds can take up to business days to reflect as an available credit Unfortunately we are unable to comply with your request for 20% off your purchase; however, the delivery fee will be refunded for the inconvenience Please do not hesitate to contact us at [redacted] should you have any additional questions or concerns Sincerely, Jerome's Furniture
Dear Mrs [redacted] , We appreciate you reaching out to us and apologize for any inconvenience which has occurred.At the time of purchase, your merchandise came with two warrantiesThe first warranty is directly through Jerome’s and guarantees your merchandise to be free of structural defects which are reported within the first year.The second warranty, which you opted to purchase, is the OOPS year protection plan through a company called Guardian.This warranty covers an array of one-time accidental stains and damages including pet and human bodily fluid.The Guardian policy will clean the stain, if it’s covered under their policy; however removal of smell is not guaranteed.We understand your frustration however; we are unable to comply with your request for reselection on the merchandise.The damage which is being reported would not have been covered under our warranty, even if it was reported within the first year, which expired on November 24, 2016.As a good faith gesture, we can offer to refund the OOPS policy at a prorated increment in the amount of $190.21.Should you wish to take advantage of the above offer, please feel free to contact us at (866) 633-The above offer will expire on October 15, 2017.Sincerely,Jerome’s Furniture
We do understand the consumer’s frustration and apologize for any inconvenience which has occurred Unfortunately, all refund requests for the warranty have to go directly through [redacted] since the warranty period has exceeded days from the initial purchase We are unable to process any type of policy requests for the [redacted] warranty Please feel free to contact them directly to process the request for cancellation of the remaining policy Should you have any additional questions or concerns, please do not hesitate to contact us at [redacted] Sincerely, Jerome's Furniture
The complaint was resolved directly with the consumer with our showroom location.Should the consumer have any additional questions or concerns, please do not hesitate to contact us at (866) 633-4094.Sincerely,Jerome's Furniture
In regards to this claim, one of our Customer Care managers is working directly with this customer for a resolution to the claimShould the customer have any additional questions or concerns, please feel free to contact us at [redacted] Sincerely,Jerome's Furniture
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I spoke with the customer service manager, [redacted] at the [redacted] store on 9/5/First of all, she offered a $gift card for the inconvience, not $ Secondly, I feel that the store needs to post throughout the store, as well, at the customer service desk, that ALL SALES ARE FINAL and not just in tiny print on the back of the invoiceEspecially since all the employees there don't offer that information at allI'm sure that people spending thousands of dollars at a store would like to know that information at the time of, or prior to, such a Regards, [redacted]
In regards to this complaint, the customer was contacted directly by our service center The part that was sent was correct; however, consumer advised there is a noise The consumer lives in an area we do not offer service We have notified the consumer if he does have a technician inspect the merchandise and there is an issue we can gladly re-order the part from the manufacturer We would need this information no later than July 1, 2015, if another part would be needed Thank you, [redacted] Customer Care Manager
Dear [redacted] ?x [redacted] / Thank you for the additional information you have provided We do understand your frustration and apologize for the inconvenience which has occurred The table which you had originally selected was damaged from the manufacturer and unfortunately had been discontinued The offer of reselection was to assist in possibly finding something that was comparable to the original set selected We can gladly assist you further in regards to the merchandise currently in your residence by contacting us directly at [redacted] Sincerely, [redacted] Customer Care Manager
This claim was resolved with the consumer directly Should you have any additional questions please contact us at [redacted] Sincerely, Jerome's Furniture
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Dear Mr [redacted] , We first would like to apologize for any inconvenience which has occurred At the time of purchase, your mattress was sold with a warranty directly through the manufacturer Jerome’s acts as the liaison when you inquire on a possible defect with the mattress at which time the manufacture approved inspection company is sent to look over the mattress in your residence The inspection company, Premier Inspections West, inspected the mattress in your residence and determined the mattress was non-defective and within the manufacturer standard During the inspection the technician confirmed that the mattress was not being supported by an adequate box spring/foundation In order for the warranty to be valid, the mattress must be supported by a proper frame and box spring/foundation Replacement of the box spring/foundation was recommended by the inspection company Once your box spring/foundation has been replaced and if you believe a defect still exists with the mattress, we can gladly re-send the inspection company to look over the mattress again The manufacturer unfortunately will be unable to offer any options until the mattress has a proper support for the warranty to be valid Should you have any additional questions or concerns, please do not hesitate to contact us at (866) 633- If you wish to sanother inspection (after the box spring has been replaced) you can also reach us at the number listed above Sincerely, Jerome’s Furniture
Dear Mrs***, Thank you for the additional information.we apologize for the inconvenience We can gladly send you a copy of our sales receipt which indicates our full warranty.We understand your frustration, however, we will be unable to provide additional service on the sofa You still will have coverage for the wooden frame for a total of years from the original delivery date.Should you have any additional questions or concerns, please do not hesitate to contact us at (866) 633-4094.Sincerely,Jerome's Furniture
attach warranty (again this is not a stain issue this is a fault with the springs on twin and queen mattresses) I have been back in forth on who will honor or who claim too I'm tired of this
Dear Mr [redacted] , We appreciate you taking time out of your day to reach out to us We are sorry to hear of the issue which has occurred At the time of delivery or piall of our orders are a final sale; refunds are not offered The San Marcos location where you made your purchase is a member of our Love it! guarantee This allows customers the option to select new merchandise within days of the original purchase, under certain contingencies This program is for reselection only and does not offer a refund The information in regards to refunds on the back of our sales receipt is for orders that have not been delivered/picked-up We can gladly extend this offer to you with a new delivery fee Please feel free to contact the original store of purchase for additional details on this program If you believe there is a defect with your set, our merchandise comes with a one year warranty which guarantees your merchandise to be free of manufacturing defects Our warranty is for parts and repairs Should you wish to schedule a technician appointment or to contact the San Marcos location, simply contact us at (866) 633- The San Marcos location is open Monday through Saturday 10:am to 9:pm and on Sunday 10:am to 8:pm Our customer care department is open daily from 6:00-12:am Sincerely,Jerome's Furniture
Good morning, One of our managers has been trying to contact the customer since Saturday 10/15, we are just waiting for the customer to contact Jerome's Thanks!
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Then lets have another inspector look at the problem, without changing box springs Also I don' know what the box springs have to do with the mattress condition on the TOP of the mattress when there is nothing to see on the bottom of the mattress Regards, [redacted]