Mr [redacted] is working directly with a customer care manager in regards to the charge back claim.We are working with our accounting department to clarify the information so that we can assist Mr***.Sincerely,Jerome's Furniture
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below My claim was that due to Jerome negligence, my spouse and I were totally humiliated with our House Warming PartyOur guests had no place to sitHad Jerome told us that dining set will not be deliveredwe would have made some other arrangement The worst part is that they have no decency to accept their negligence and apologizeJerome never delivered the ordered dining set; I accepted the replacement simply to get my money from them.I will now publish a bad review on [redacted] Regards, [redacted] ***
Thank you for providing us the additional information Our warranty does cover any manufacturing defects which are reported within the 1st year Our warranty is for parts and repair and unfortunately not for replacement The technician that went to your daughter's residence was our lead technician If you wish, we can have another technician go out to the residence, however, our lead inspector already visited the home and based upon the pictures this is not considered a manufacturing defect Should your daughter wish to set up an additional appointment, she may simply contact us at [redacted] Sincerely, Jerome's Furniture
Dear [redacted] Thank you for reaching out to us, we would like to apologize for the inconvenience which has occurred After review of your account, the delivery was completed on the 23rd We assure you the information you have provided in regards to the representative who assisted you on your invoice will be further looked into We understand your frustration and that your time is valuable For the inconvenience which has occurred, we can gladly refund back the delivery fee of $ The refund will be processed back onto your [redacted] account and can take up to billing cycles to reflect on your monthly billing statement Please do not hesitate to contact us at [redacted] should you have any additional questions or concerns Sincerely, Jerome's Furniture
For this claim, The delivery fee of $was refunded due to the inconvenience and the headboard was confirmed to be exchanged today.We apologize for the inconvenience which has occurred.Should you have any additional questions or concerns, please feel free to contact us at *** [redacted] Sincerely,Jerome's Furniture
In regards to this claim, the consumer was already taken care of.The merchandise was picked up on July 22, 2015.Should the consumer need additional information, they can contact us directly at [redacted] Sincerely, [redacted] Customer Care Manager
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I originally purchased two chairs that were half the cost of the ones I have nowWe had to have several of the original chairs replaced due to defectsIn January of we were issued a refund and we purchased the current chairs, which I have a receipt for dated 1/8/I have contacted the company who manufactures the current chair and they told me the warranty starts the day of deliveryHow can you start a warranty on something I did not own in December of We have had nothing but issues with Jeromes productThe current chairs also had issues in April of and that was taken care ofThe chairs we now have cost each and should last more than a yearThe so called leather is cracking and splittingI would understand if it were the same chair but it is totally a different chair and double the price!Regards, [redacted] ***
Dear [redacted] Thank you for providing us with the additional information Due to the delivery driver's being contracted through a 3rd party, we are unable to intervene in regards to property damage claims.I have re-send the information to [redacted] to contact you again in regards to the pending property damage claimPlease feel free to contact us directly at [redacted] should you have any additional questions or concerns.Sincerely,Jerome's Furniture
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below HI I am [redacted] I missed the respond from my other email know body from jerome's furniture warehouse or their third party try too let know me what happy on fix my wood floor the following day after they deliver my sofa I call them and told that my floor was damage from the delivery I was told that someone will call me to hour that didn't happen so had go back to store and talk manager his name is [redacted] *** and show picture of my damage floor he tool some of my picture from my cellphone he the one that told me that I would get a call back to that I did not received so go back again and talk so he call delivery manager look I send picture on 05/29/ to email address [redacted] I send her picture and [redacted] is her name I call three day later and ask did she look picture she said yes I said to her can see scratch in the floor she said yes but talk to her I wasting my time I don't think she have the experience to know what talking on that floor the reason I said that I think her is getting delivery out to people I don't think that never ever talk to someone from the insurance company I attach letter TO WHO IT MAY CONCERN DOCK AT THE TOP LOOK AT IT thank you Regards, [redacted]
Dear [redacted] ***, We appreciate you taking time to reach out to us in regards to your account.Our accounting department is looking further into the charge back request from your bank We will be in contact with you by the beginning of next week with additional information in regards to the current collection account.Should you need immediate assistance, please do not hesitate to contact us at (866) 633-***.Sincerely,Jerome's Furniture
In regards to this claim the consumer was contacted directly and a message was left at the phone # listed in his claim We will exchange the recliner as a good faith gesture Customer was advised to contact us back so we can schedule a delivery date Should you need further information, please do not hesitate to contact us Thank you, Jerome's Furniture
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] - [redacted]
Dear [redacted] Thank you for reaching out to us We do understand your situation and appreciate you expressing your concerns For the Queen sized mattress in question, which was delivered on September 2, 2009, the warranty for this mattress, is directly through [redacted] Unfortunately Jerome's does not warranty this mattress and as such we are unable to intervene between a decision of the warranty between the consumer and [redacted] We also are unable to provide any options in regards to this mattress since the warranty is fulfilled directly through the manufacturer With all manufacturers of mattresses the warranty does indicate that any stains on the mattress will void the warranty In most cases, if you are able to fully clean the stain to where it is not visible the manufacturer may possibly still warranty the mattress This information will need to be verified directly through Simmons, since this claim is currently with their company We apologize for any miscommunication which may have occurred Should you need further assistance on how to contact Simmons directly or if you have any other questions, please feel free to contact us at (866) 633- Sincerely, Jerome's Furniture
For this claim, Jerome's contacted the customer directly for resolution.An exchange was offered as a good faith gesture since the damage reported would not be covered under the [redacted] warranty.The consumer was notified to contact us to schedule the exchange.Should the consumer have any additional questions or concerns, we can be reached at (866) 633-4094.Sincerely,Jerome's Furniture
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this current action will not resolve my complaint For your reference, details of the offer I reviewed appear below[redacted] has contacted me again and I have sent them the original information more times I am awaiting satisfactory resolution on the issue Once an acceptable offer has been reached, I will gladly accept the resolution through the Revdex.com [redacted] has had months to resolve this issue and has dragged their feet I have been approached more times in the last weeks without any offer of resolution, simply to resend information that I had previously sent them I am awaiting final word from [redacted] Thank you for following up with them, please continue to push them for resolution as this issue has gone on way too long Thank you for all your helpPlease see the attached coorespondance between myself and [redacted] below Regards, [redacted] The estimate for the entire flooring exceeded $5,from the contractor that your insurance company brought in I do not have that documentation but spoke directly to the insurance company and the contractor after his visit As mentioned before, in addition to the flooring estimate provided, there is approximately another sqft that would need to be replaced, and multiple damage marks to the walls, baseboards and handrails that were done I would be willing to do that work myself as part of a settlement provided I was compensated with material costs and received the full amount of the two invoices I sent previously I would need the following: In regards to the chipped walls and paint, – gallon containers would suffice plus supplies (patches, brushes, tools, etc) to repair the damages done There are two different colors affected on multiple levels, including the cleaning of the walls (already done as this process has taken so long) There are also multiple places when the quarter round was damaged and would need to be replaced I do not have an estimate for it, but there are segments that are damaged throughout the house, the total length adding up to approxft I hope this is enough information to help provide an agreeable settlement figure and be able to avoid any legal proceedings I look forward to your reply Thank you, [redacted] [redacted] | SrService Account Manager From: [redacted] [mailto:t [redacted] @ [redacted] .com] Sent: Monday, August 03, 7:AMTo: [redacted] , [redacted] E K BISSubject: [External] RE: [redacted] - more picture: Property Damage Review/Inquiry Mr [redacted] , Do you have an estimate of what the total cost of all repairs would be? I got the $3,for just the floor, but if you have a number for all the repairs I can get an answer from my contractor on a possible settlementThanks [redacted] Operations Manager [redacted] Mesamint Street San Diego, CA O: 866.633.4094, Ext M: F: Website | Blog | Brochure | vCard | LinkedIn | Facebook | Email This communication contains information from [redacted] that may be confidentialExcept for personal use by the intended recipient, or as expressly authorized by the sender any person who receives this information is prohibited from disclosing, copying, distributing and or using itIf you have received this communication in error, please immediately delete it and all copies and promptly notify the senderNothing in this communication is intended to operate as an electronic signature under applicable lawAny unauthorized dissemination, distribution or copying of this communication is strictly prohibited From: [redacted] , [redacted] [mailto:***[redacted] @otis.com] Sent: Monday, July 27, 3:PMTo: [redacted] Subject: RE: [redacted] - more picture: Property Damage Review/Inquiry Mr [redacted] , I have sent these invoices multiple times Attached you will find both invoices – one for the installation and one for the materialsThe invoice for $1,is for the installation labor only, and the amount you offered initially for the entire replacement of the damages The other attachment included the material portion of the flooring that was negated from the offer This additional $would add up to a total of $3, As mentioned to [redacted] and multiple parties, this would not cover all the damages, but simply the portion of the floor that was replaced immediately prior to the delivery damages Thank you for getting back to me and I will look forward to an offer where we can settle this matter before arbitration or further legal action I will look forward to your reply Regards, [redacted] [redacted] | SrService Account Manager From: [redacted] [mailto:t [redacted] @ [redacted] .com] Sent: Monday, July 27, 3:PMTo: [redacted] , [redacted] ***Subject: [External] RE: [redacted] - more picture: Property Damage Review/Inquiry Mr [redacted] , I understand that the first estimate provided was only for part of the fix that you are asking forIf you could please provide me with all the estimates you have for all the damage because we would like to see if we can settle this claim before it goes to arbitration [redacted] Operations Manager [redacted] Mesamint Street San Diego, CA O: 866.633.4094, Ext M: F: Website | Blog | Brochure | vCard | LinkedIn | Facebook | Email
Good morning, [redacted] spoke to a managers on 10/and she agreed to wait weeks and sleep on the mattress, [redacted] mentioned she would contact Jerome's if the mattress still has issues after the three weeks, customer also mentioned that she hasn't slept on the mattress in order for the mattress to soften out the mattress needs to be slept on and with use the mattress will soften outIf the customer is still having issues with the mattress we did inform the customer we would provide options to [redacted] *** If you have any further questions you may simply contact Jerome's at [redacted] Thank you!
Dear Ms***, Thank you for reaching out to us We apologize for any miscommunication which has occurred The showroom of your initial purchase does offer our consumers the Love It! guarantee This provides consumers up to days from their original purchase to reselect to something else Mattresses are also covered under the Love It! guarantee but are unable to fall under this policy until after days from the original purchase date We understand your frustration The Love It! guarantee is for reselection only and does not offer a refund under this program Should you need further assistance or have additional questions on the Love It! guarantee, please do not hesitate to contact us at (866) 633- Our delivery department is open daily from 6:00-12:am Sincerely, Jerome's Furniture
Dear [redacted] Thank you for taking time out of your day to contact us We have received the information you have provided the Revdex.com in regards to the Sofa and chair which were purchased on May 10, I apologize for any inconvenience or miscommunication which has occurred At the time of purchase, your merchandise came with a warranty directly through Jerome's This warranty covers any manufacturing defects which are reported within the first year from the original delivery date Our warranty is for repairs only and covers the cost of parts and labor The issue which has been reported to us in regards to the down feathers unfortunately is not considered a manufacturing defect and we are unable to comply with your request for refund or reselection Per your previous correspondence with our Customer Care management, we can offer to replace the down feathers with regular loose fiber fill as a good faith gesture Since this will be altering the original production of the merchandise, you would no longer have a warranty on the cushions Please feel free to contact us at [redacted] should you wish to reschedule the technician appointment You may also contact us at the number above should you have any additional questions or concerns Sincerely, [redacted] Customer Care Manager
Revdex.com: I acknowledge that I will lose [redacted] protection with a refund I accept the loss of [redacted] I have not yet received the replacement cushion cover I will notified Revdex.com when that arrives and when the refund is confirmed Thank you [redacted]
The consumer was contacted yesterday and a message was left to indicate the cushion was received and is being mailed to her address As soon as the consumer has received the part we can gladly schedule a technician to install the part in the residence Should the consumer have any additional questions or concerns, she may simply contact us directly at [redacted] Sincerely, Jerome's Furniture
Mr [redacted] is working directly with a customer care manager in regards to the charge back claim.We are working with our accounting department to clarify the information so that we can assist Mr***.Sincerely,Jerome's Furniture
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below My claim was that due to Jerome negligence, my spouse and I were totally humiliated with our House Warming PartyOur guests had no place to sitHad Jerome told us that dining set will not be deliveredwe would have made some other arrangement The worst part is that they have no decency to accept their negligence and apologizeJerome never delivered the ordered dining set; I accepted the replacement simply to get my money from them.I will now publish a bad review on [redacted] Regards, [redacted] ***
Thank you for providing us the additional information Our warranty does cover any manufacturing defects which are reported within the 1st year Our warranty is for parts and repair and unfortunately not for replacement The technician that went to your daughter's residence was our lead technician If you wish, we can have another technician go out to the residence, however, our lead inspector already visited the home and based upon the pictures this is not considered a manufacturing defect Should your daughter wish to set up an additional appointment, she may simply contact us at [redacted] Sincerely, Jerome's Furniture
Dear [redacted] Thank you for reaching out to us, we would like to apologize for the inconvenience which has occurred After review of your account, the delivery was completed on the 23rd We assure you the information you have provided in regards to the representative who assisted you on your invoice will be further looked into We understand your frustration and that your time is valuable For the inconvenience which has occurred, we can gladly refund back the delivery fee of $ The refund will be processed back onto your [redacted] account and can take up to billing cycles to reflect on your monthly billing statement Please do not hesitate to contact us at [redacted] should you have any additional questions or concerns Sincerely, Jerome's Furniture
For this claim, The delivery fee of $was refunded due to the inconvenience and the headboard was confirmed to be exchanged today.We apologize for the inconvenience which has occurred.Should you have any additional questions or concerns, please feel free to contact us at *** [redacted] Sincerely,Jerome's Furniture
In regards to this claim, the consumer was already taken care of.The merchandise was picked up on July 22, 2015.Should the consumer need additional information, they can contact us directly at [redacted] Sincerely, [redacted] Customer Care Manager
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I originally purchased two chairs that were half the cost of the ones I have nowWe had to have several of the original chairs replaced due to defectsIn January of we were issued a refund and we purchased the current chairs, which I have a receipt for dated 1/8/I have contacted the company who manufactures the current chair and they told me the warranty starts the day of deliveryHow can you start a warranty on something I did not own in December of We have had nothing but issues with Jeromes productThe current chairs also had issues in April of and that was taken care ofThe chairs we now have cost each and should last more than a yearThe so called leather is cracking and splittingI would understand if it were the same chair but it is totally a different chair and double the price!Regards, [redacted] ***
Dear [redacted] Thank you for providing us with the additional information Due to the delivery driver's being contracted through a 3rd party, we are unable to intervene in regards to property damage claims.I have re-send the information to [redacted] to contact you again in regards to the pending property damage claimPlease feel free to contact us directly at [redacted] should you have any additional questions or concerns.Sincerely,Jerome's Furniture
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below HI I am [redacted] I missed the respond from my other email know body from jerome's furniture warehouse or their third party try too let know me what happy on fix my wood floor the following day after they deliver my sofa I call them and told that my floor was damage from the delivery I was told that someone will call me to hour that didn't happen so had go back to store and talk manager his name is [redacted] *** and show picture of my damage floor he tool some of my picture from my cellphone he the one that told me that I would get a call back to that I did not received so go back again and talk so he call delivery manager look I send picture on 05/29/ to email address [redacted] I send her picture and [redacted] is her name I call three day later and ask did she look picture she said yes I said to her can see scratch in the floor she said yes but talk to her I wasting my time I don't think she have the experience to know what talking on that floor the reason I said that I think her is getting delivery out to people I don't think that never ever talk to someone from the insurance company I attach letter TO WHO IT MAY CONCERN DOCK AT THE TOP LOOK AT IT thank you Regards, [redacted]
Dear [redacted] ***, We appreciate you taking time to reach out to us in regards to your account.Our accounting department is looking further into the charge back request from your bank We will be in contact with you by the beginning of next week with additional information in regards to the current collection account.Should you need immediate assistance, please do not hesitate to contact us at (866) 633-***.Sincerely,Jerome's Furniture
In regards to this claim the consumer was contacted directly and a message was left at the phone # listed in his claim We will exchange the recliner as a good faith gesture Customer was advised to contact us back so we can schedule a delivery date Should you need further information, please do not hesitate to contact us Thank you, Jerome's Furniture
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] - [redacted]
Dear [redacted] Thank you for reaching out to us We do understand your situation and appreciate you expressing your concerns For the Queen sized mattress in question, which was delivered on September 2, 2009, the warranty for this mattress, is directly through [redacted] Unfortunately Jerome's does not warranty this mattress and as such we are unable to intervene between a decision of the warranty between the consumer and [redacted] We also are unable to provide any options in regards to this mattress since the warranty is fulfilled directly through the manufacturer With all manufacturers of mattresses the warranty does indicate that any stains on the mattress will void the warranty In most cases, if you are able to fully clean the stain to where it is not visible the manufacturer may possibly still warranty the mattress This information will need to be verified directly through Simmons, since this claim is currently with their company We apologize for any miscommunication which may have occurred Should you need further assistance on how to contact Simmons directly or if you have any other questions, please feel free to contact us at (866) 633- Sincerely, Jerome's Furniture
For this claim, Jerome's contacted the customer directly for resolution.An exchange was offered as a good faith gesture since the damage reported would not be covered under the [redacted] warranty.The consumer was notified to contact us to schedule the exchange.Should the consumer have any additional questions or concerns, we can be reached at (866) 633-4094.Sincerely,Jerome's Furniture
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this current action will not resolve my complaint For your reference, details of the offer I reviewed appear below[redacted] has contacted me again and I have sent them the original information more times I am awaiting satisfactory resolution on the issue Once an acceptable offer has been reached, I will gladly accept the resolution through the Revdex.com [redacted] has had months to resolve this issue and has dragged their feet I have been approached more times in the last weeks without any offer of resolution, simply to resend information that I had previously sent them I am awaiting final word from [redacted] Thank you for following up with them, please continue to push them for resolution as this issue has gone on way too long Thank you for all your helpPlease see the attached coorespondance between myself and [redacted] below Regards, [redacted] The estimate for the entire flooring exceeded $5,from the contractor that your insurance company brought in I do not have that documentation but spoke directly to the insurance company and the contractor after his visit As mentioned before, in addition to the flooring estimate provided, there is approximately another sqft that would need to be replaced, and multiple damage marks to the walls, baseboards and handrails that were done I would be willing to do that work myself as part of a settlement provided I was compensated with material costs and received the full amount of the two invoices I sent previously I would need the following: In regards to the chipped walls and paint, – gallon containers would suffice plus supplies (patches, brushes, tools, etc) to repair the damages done There are two different colors affected on multiple levels, including the cleaning of the walls (already done as this process has taken so long) There are also multiple places when the quarter round was damaged and would need to be replaced I do not have an estimate for it, but there are segments that are damaged throughout the house, the total length adding up to approxft I hope this is enough information to help provide an agreeable settlement figure and be able to avoid any legal proceedings I look forward to your reply Thank you, [redacted] [redacted] | SrService Account Manager From: [redacted] [mailto:t [redacted] @ [redacted] .com] Sent: Monday, August 03, 7:AMTo: [redacted] , [redacted] E K BISSubject: [External] RE: [redacted] - more picture: Property Damage Review/Inquiry Mr [redacted] , Do you have an estimate of what the total cost of all repairs would be? I got the $3,for just the floor, but if you have a number for all the repairs I can get an answer from my contractor on a possible settlementThanks [redacted] Operations Manager [redacted] Mesamint Street San Diego, CA O: 866.633.4094, Ext M: F: Website | Blog | Brochure | vCard | LinkedIn | Facebook | Email This communication contains information from [redacted] that may be confidentialExcept for personal use by the intended recipient, or as expressly authorized by the sender any person who receives this information is prohibited from disclosing, copying, distributing and or using itIf you have received this communication in error, please immediately delete it and all copies and promptly notify the senderNothing in this communication is intended to operate as an electronic signature under applicable lawAny unauthorized dissemination, distribution or copying of this communication is strictly prohibited From: [redacted] , [redacted] [mailto:***[redacted] @otis.com] Sent: Monday, July 27, 3:PMTo: [redacted] Subject: RE: [redacted] - more picture: Property Damage Review/Inquiry Mr [redacted] , I have sent these invoices multiple times Attached you will find both invoices – one for the installation and one for the materialsThe invoice for $1,is for the installation labor only, and the amount you offered initially for the entire replacement of the damages The other attachment included the material portion of the flooring that was negated from the offer This additional $would add up to a total of $3, As mentioned to [redacted] and multiple parties, this would not cover all the damages, but simply the portion of the floor that was replaced immediately prior to the delivery damages Thank you for getting back to me and I will look forward to an offer where we can settle this matter before arbitration or further legal action I will look forward to your reply Regards, [redacted] [redacted] | SrService Account Manager From: [redacted] [mailto:t [redacted] @ [redacted] .com] Sent: Monday, July 27, 3:PMTo: [redacted] , [redacted] ***Subject: [External] RE: [redacted] - more picture: Property Damage Review/Inquiry Mr [redacted] , I understand that the first estimate provided was only for part of the fix that you are asking forIf you could please provide me with all the estimates you have for all the damage because we would like to see if we can settle this claim before it goes to arbitration [redacted] Operations Manager [redacted] Mesamint Street San Diego, CA O: 866.633.4094, Ext M: F: Website | Blog | Brochure | vCard | LinkedIn | Facebook | Email
Good morning, [redacted] spoke to a managers on 10/and she agreed to wait weeks and sleep on the mattress, [redacted] mentioned she would contact Jerome's if the mattress still has issues after the three weeks, customer also mentioned that she hasn't slept on the mattress in order for the mattress to soften out the mattress needs to be slept on and with use the mattress will soften outIf the customer is still having issues with the mattress we did inform the customer we would provide options to [redacted] *** If you have any further questions you may simply contact Jerome's at [redacted] Thank you!
Dear Ms***, Thank you for reaching out to us We apologize for any miscommunication which has occurred The showroom of your initial purchase does offer our consumers the Love It! guarantee This provides consumers up to days from their original purchase to reselect to something else Mattresses are also covered under the Love It! guarantee but are unable to fall under this policy until after days from the original purchase date We understand your frustration The Love It! guarantee is for reselection only and does not offer a refund under this program Should you need further assistance or have additional questions on the Love It! guarantee, please do not hesitate to contact us at (866) 633- Our delivery department is open daily from 6:00-12:am Sincerely, Jerome's Furniture
Dear [redacted] Thank you for taking time out of your day to contact us We have received the information you have provided the Revdex.com in regards to the Sofa and chair which were purchased on May 10, I apologize for any inconvenience or miscommunication which has occurred At the time of purchase, your merchandise came with a warranty directly through Jerome's This warranty covers any manufacturing defects which are reported within the first year from the original delivery date Our warranty is for repairs only and covers the cost of parts and labor The issue which has been reported to us in regards to the down feathers unfortunately is not considered a manufacturing defect and we are unable to comply with your request for refund or reselection Per your previous correspondence with our Customer Care management, we can offer to replace the down feathers with regular loose fiber fill as a good faith gesture Since this will be altering the original production of the merchandise, you would no longer have a warranty on the cushions Please feel free to contact us at [redacted] should you wish to reschedule the technician appointment You may also contact us at the number above should you have any additional questions or concerns Sincerely, [redacted] Customer Care Manager
Revdex.com: I acknowledge that I will lose [redacted] protection with a refund I accept the loss of [redacted] I have not yet received the replacement cushion cover I will notified Revdex.com when that arrives and when the refund is confirmed Thank you [redacted]
The consumer was contacted yesterday and a message was left to indicate the cushion was received and is being mailed to her address As soon as the consumer has received the part we can gladly schedule a technician to install the part in the residence Should the consumer have any additional questions or concerns, she may simply contact us directly at [redacted] Sincerely, Jerome's Furniture