The consumer was contacted directly We will authorize the return of the dining set as long as it is new condition, besides the leaf There is no new delivery fee to pithe merchandise; however, the original delivery fee will not be credited The consumer is aware and will contact us back after she is able to speak with her husband Thank you, Jerome's Furniture
Dear [redacted] Thank you for reaching out to us We apologize for the inconvenience which has occurred After review of your account, the delivery fee in the amount of $was refunded on February 23, onto the [redacted] Card on file We do understand your frustration; however, we are unable to provide a discount off your purchase price The delivery fee has been refunded due to the inconvenience which occurred Please do not hesitate to contact us at [redacted] should you have any additional questions or concerns Sincerely, Jerome's Furniture
Dear Mrs [redacted] , Thank you for providing us with the additional information in regards to your claim We understand your frustration, however, the only option we are able to provide is the offer of reselection on the mattresses only with the 20% restocking fee We are only able to extend this offer for an additional days; expiring on February 1, Unfortunately we are unable to comply with your request partial refund Should you have any additional questions or concerns, please do not hesitate to contact us at (866) 633- Sincerely, Jerome's Furniture
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I called the number that Jeromes provided and they sent the message for their night manager to return my call I did received a call from [redacted] in the early evening of 4-5-16, but I missed the call and she left me a voice message I called her back within three minutes leaving her a voice message to call me back, but she never called me back that evening This is what I'm talking about when I say that Jeromes lacks the type of customer care that we need when dealing with supposedly good companies Anita should have received my message and returned my call that evening, but she did not Jeromes customer care system greatly lags behind many other similar companies For a company like Jeromes to have such a dismal customer care program tells me that Jeromes just does not care about their customers and they care only about one thing and that's there sales These employees have a job because of their customers They have a job and a phone and a voice message system that they are supposed to be checking offer, but it appears in this case that [redacted] did not check her voice messages There is no reason why she could not have checked her voice machine and returned my call last evening As I said before, Mr Jerome probably does not know about these customer service issues If and when I ever see Mr Jerome I plan on bringing up this matter with him in hopes he will look into these customer service issues and maybe he will realize that their system is dismal or that his employees are not doing their job.Regards, [redacted]
In regards to this complaint, our deliveries are through a 3rd party company called [redacted] Their manager, [redacted] , has made contact with the consumer and his wife and is currently awaiting additional information from the consumer Once he has that information they can proceed with the property damage claim We apologize to the consumer for this inconvenience and [redacted] has notified us that he left the consumer his cell phone # to reach him directly Should you have any additional questions or concerns, please feel free to contact us at [redacted] Sincerely, Jerome's Furniture
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
In regards to this claim we spoke with the customer yesterday Our actual loading policy for all customer pick-ups does not allow us to load merchandise on top of a car and tie down The customer did end up signing a liability waiver in case someone did occur We do understand the consumer’s frustration We unfortunately were unable to reach her today but left a detailed message We can either provide a $gift certificate for the inconvenience or we can offer a refund on the mattress and box springs Contact information was provided to the consumer in the voicemail to let us know which option she would prefer Please let us know should you have any additional questions or concerns Sincerely, Jerome's Furniture
For this claim, we are currently in contact with the warranty holder of the mattress protector which the customer purchased.A customer care representative will be contact the consumer directly within the next hours to assist in resolving the claim.Should the consumer need immediate assistance, we can be reached at (866) 633- We are open daily from 6:00-12:am.Sincerely,Jerome's Furniture
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowI HAVE BEEN CONTACTED ON ONE OCCASION TO ASK IF I HAD CONTACTEDTHE Finance company regarding this matter No attempt to resolve this matter has been made and the accusation that Jeromes is making of a client care coordinator working with me directly is FALSE I take it as a mere attempt to make this go away, and I am not at all satisfied As a matter of fact, I am now even more upset due to the misleading statement made by Jeromes in an attempt to mislead the Revdex.com as well as myselfPlease proceed on my behalf in this matter Regards, [redacted]
In regards to this claim the original sleeper was not sold with the cool touch gel mattress The mattress which is sold with the sleeper the consumer originally purchased is a memory foam mattress The cool touch memory gel mattress which we sell is sold as a regular mattress not with the sleepers Unfortunately we cannot comply with the consumers request for a free cool touch gel mattress, but the offer of 10% off the new selection and free delivery is still available Please feel free to contact us directly at [redacted] should you need further information Sincerely, Jerome's Furniture
Dear Mrs [redacted] , Thank you for reaching out to us with the concerns of the purchase of your adjustable base and mattresses.After review of your account, several members of our management team have spoken with you in regards to the mattress and adjustable base.We understand your frustration, however, we are unable to comply with your request for refund.The offer which was extended is for the mattresses only We can offer reselection of the mattress with a 20% restocking fee We will waive the additional delivery fee, which would normally be charged.The mattresses must be in new condition Once you have selected new merchandise we will pithe mattresses in your residence.The offer for reselection is valid until February 1, 2017.Should you have any additional questions or concerns, please do not hesitate to contact us at (866) 633-4094.Sincerely,Jerome's Furniture
For this claim, the consumer has already returned the lamps The initial cost of the lamps were $50/per lamp We ended up refunding $per lamp, so the consumer received an additional $for compensation The refund was processed back to the original method of payment Should the consumer need further assistance, simply contact us at [redacted] Sincerely, Jerome's Furniture
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. There response is why I stated in my initial complaint that the right hand does not know what the left hand is doing when it come to this organization. The repair was scheduled for Wednesday October 4, so they got that wrong. I think people need to understand that when buying anything from this company that they have sentenced themselves to the life of that product with misery and frustration and there is no one to turn to in this company for help. Not the store where it was purchased, not your salesman, and surely not the store manager, they all wash their hands of any issues. I give this organization and the person responding to my complaint a grade of Big Fat Doulble FF's. it was the California Department of Consumer Affairs that setup the refund if I chose to go that direction earlier this year. I will turn to them once again to go forward and accept their resolvecon this chair. In the meantime I guess no one at this company is aware that the appointment to replace the cushion was sheduled for 10-4-17 and not 10-5-17. Regards, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint There has been no mention of refunding our $for the furniture protection plan And, until the part is received and confirmed by me, this issue will not be resolved This is the 3rd time I've been told the part just arrived and you should have it soonAnd it has taken months to get to this point I ask that this complaint remain active until all issues have been addressed We would not have gotten this far were it not for the intervention of the Revdex.com and I thank you for that For your reference, details of the offer I reviewed appear below.Regards, [redacted]
In regards to this claim, the consumer was already assisted by a member of our service staff The button has been placed on order through the manufacturer Should the consumer have any additional questions or concerns, we can be contacted at [redacted] Sincerely, Jerome’s Furniture
The refund has been processed, we apologize for the delay The refund should already be showing up on the consumers account If the consumer has any additional questions or concerns, they may simply contact us at [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I am rejecting this offer because I paid $for the protection plan that the salesman Chad offered to my husband and IMy husband called back in April 2016, Guardian NEVER sent out a technician, and has yet toMy husband and I sent the pictures numerous times and they always claimed to never received the picturesI called Jerome's on several occasions since guardian would not send out a technicianI spoke with a lady name [redacted] and she told me that she received the pictures that my husband sent her and that she would be forwarding them to guardian and apparently that never happenedThe technician from Jerome's did not come out until November and I have been having this issue since April, that right there is completely unacceptable to take that longThe technician also stated to my husband that he would be forwarding the pictures to guardian and same thing they claim to never receive the picturesI should not have to pay extra money when Jerome's advertises a scamI am attaching the brochure where it states Plan coverage for fabric, Leather, or vynil furniture, and it states and I quote " ACCIDENTAL RIPS, CUTS, BURNS OR PUNCTURES FROM A SINGLE RELATABLE OCCURANCE." It is VERY apparent that they just wanted to take my money and not honor a service that they advertiseEither I get my $reimbursed, or Jerome's fixes my couch free of charge since I paid for a service that has NOT been rendered Regards, [redacted]
Dear Mr***, We appreciate you taking time out of your day to contact us in regards to the sectional which was delivered on August 3, We apologize for any inconvenience which has occurred After review of your account, the discrepancy which you noticed in the fabric was not reported to us until August 20, The sectional in your residence was confirmed to be the correct item based upon the various pictures which you provided To further assist you the below options have been provided: 1) The sectional can be picked up for a refund with a restocking fee Initially half a delivery fee was going to be associate with this option, however, we will wait the additional fee for pick-up 2) You can reselect to another item You would have initial credit for what you paid for this sectional to put toward another item The merchandise in your residence would be picked up at the same time of the new delivery This option is for equal or greater value Both options will be available until September 8, Should you have any additional questions or concerns, please do not hesitate to contact us at (866) 633- Our delivery department is open daily from 6:00-12:am Sincerely, Jerome’s Furniture
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] First thing first I agree that Jeromes did in fact credit my delivery charge of As for the damage they are 100% responsible for the delivery company that they hire to deliver for them so I would like to keep this complaint active until in fact all damage is taken care of by Jerome's who I hold responsible for the third party that they employ to deliver the goods they sell and thank you for your time ***
Hello,We spoke to the customer earlier today and the customer has agreed to have the bed and the desk exchangedCustomer is taken care of.Thank you
The consumer was contacted directly We will authorize the return of the dining set as long as it is new condition, besides the leaf There is no new delivery fee to pithe merchandise; however, the original delivery fee will not be credited The consumer is aware and will contact us back after she is able to speak with her husband Thank you, Jerome's Furniture
Dear [redacted] Thank you for reaching out to us We apologize for the inconvenience which has occurred After review of your account, the delivery fee in the amount of $was refunded on February 23, onto the [redacted] Card on file We do understand your frustration; however, we are unable to provide a discount off your purchase price The delivery fee has been refunded due to the inconvenience which occurred Please do not hesitate to contact us at [redacted] should you have any additional questions or concerns Sincerely, Jerome's Furniture
Dear Mrs [redacted] , Thank you for providing us with the additional information in regards to your claim We understand your frustration, however, the only option we are able to provide is the offer of reselection on the mattresses only with the 20% restocking fee We are only able to extend this offer for an additional days; expiring on February 1, Unfortunately we are unable to comply with your request partial refund Should you have any additional questions or concerns, please do not hesitate to contact us at (866) 633- Sincerely, Jerome's Furniture
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I called the number that Jeromes provided and they sent the message for their night manager to return my call I did received a call from [redacted] in the early evening of 4-5-16, but I missed the call and she left me a voice message I called her back within three minutes leaving her a voice message to call me back, but she never called me back that evening This is what I'm talking about when I say that Jeromes lacks the type of customer care that we need when dealing with supposedly good companies Anita should have received my message and returned my call that evening, but she did not Jeromes customer care system greatly lags behind many other similar companies For a company like Jeromes to have such a dismal customer care program tells me that Jeromes just does not care about their customers and they care only about one thing and that's there sales These employees have a job because of their customers They have a job and a phone and a voice message system that they are supposed to be checking offer, but it appears in this case that [redacted] did not check her voice messages There is no reason why she could not have checked her voice machine and returned my call last evening As I said before, Mr Jerome probably does not know about these customer service issues If and when I ever see Mr Jerome I plan on bringing up this matter with him in hopes he will look into these customer service issues and maybe he will realize that their system is dismal or that his employees are not doing their job.Regards, [redacted]
In regards to this complaint, our deliveries are through a 3rd party company called [redacted] Their manager, [redacted] , has made contact with the consumer and his wife and is currently awaiting additional information from the consumer Once he has that information they can proceed with the property damage claim We apologize to the consumer for this inconvenience and [redacted] has notified us that he left the consumer his cell phone # to reach him directly Should you have any additional questions or concerns, please feel free to contact us at [redacted] Sincerely, Jerome's Furniture
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
In regards to this claim we spoke with the customer yesterday Our actual loading policy for all customer pick-ups does not allow us to load merchandise on top of a car and tie down The customer did end up signing a liability waiver in case someone did occur We do understand the consumer’s frustration We unfortunately were unable to reach her today but left a detailed message We can either provide a $gift certificate for the inconvenience or we can offer a refund on the mattress and box springs Contact information was provided to the consumer in the voicemail to let us know which option she would prefer Please let us know should you have any additional questions or concerns Sincerely, Jerome's Furniture
For this claim, we are currently in contact with the warranty holder of the mattress protector which the customer purchased.A customer care representative will be contact the consumer directly within the next hours to assist in resolving the claim.Should the consumer need immediate assistance, we can be reached at (866) 633- We are open daily from 6:00-12:am.Sincerely,Jerome's Furniture
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowI HAVE BEEN CONTACTED ON ONE OCCASION TO ASK IF I HAD CONTACTEDTHE Finance company regarding this matter No attempt to resolve this matter has been made and the accusation that Jeromes is making of a client care coordinator working with me directly is FALSE I take it as a mere attempt to make this go away, and I am not at all satisfied As a matter of fact, I am now even more upset due to the misleading statement made by Jeromes in an attempt to mislead the Revdex.com as well as myselfPlease proceed on my behalf in this matter Regards, [redacted]
In regards to this claim the original sleeper was not sold with the cool touch gel mattress The mattress which is sold with the sleeper the consumer originally purchased is a memory foam mattress The cool touch memory gel mattress which we sell is sold as a regular mattress not with the sleepers Unfortunately we cannot comply with the consumers request for a free cool touch gel mattress, but the offer of 10% off the new selection and free delivery is still available Please feel free to contact us directly at [redacted] should you need further information Sincerely, Jerome's Furniture
Dear Mrs [redacted] , Thank you for reaching out to us with the concerns of the purchase of your adjustable base and mattresses.After review of your account, several members of our management team have spoken with you in regards to the mattress and adjustable base.We understand your frustration, however, we are unable to comply with your request for refund.The offer which was extended is for the mattresses only We can offer reselection of the mattress with a 20% restocking fee We will waive the additional delivery fee, which would normally be charged.The mattresses must be in new condition Once you have selected new merchandise we will pithe mattresses in your residence.The offer for reselection is valid until February 1, 2017.Should you have any additional questions or concerns, please do not hesitate to contact us at (866) 633-4094.Sincerely,Jerome's Furniture
For this claim, the consumer has already returned the lamps The initial cost of the lamps were $50/per lamp We ended up refunding $per lamp, so the consumer received an additional $for compensation The refund was processed back to the original method of payment Should the consumer need further assistance, simply contact us at [redacted] Sincerely, Jerome's Furniture
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. There response is why I stated in my initial complaint that the right hand does not know what the left hand is doing when it come to this organization. The repair was scheduled for Wednesday October 4, so they got that wrong. I think people need to understand that when buying anything from this company that they have sentenced themselves to the life of that product with misery and frustration and there is no one to turn to in this company for help. Not the store where it was purchased, not your salesman, and surely not the store manager, they all wash their hands of any issues. I give this organization and the person responding to my complaint a grade of Big Fat Doulble FF's. it was the California Department of Consumer Affairs that setup the refund if I chose to go that direction earlier this year. I will turn to them once again to go forward and accept their resolvecon this chair. In the meantime I guess no one at this company is aware that the appointment to replace the cushion was sheduled for 10-4-17 and not 10-5-17. Regards, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint There has been no mention of refunding our $for the furniture protection plan And, until the part is received and confirmed by me, this issue will not be resolved This is the 3rd time I've been told the part just arrived and you should have it soonAnd it has taken months to get to this point I ask that this complaint remain active until all issues have been addressed We would not have gotten this far were it not for the intervention of the Revdex.com and I thank you for that For your reference, details of the offer I reviewed appear below.Regards, [redacted]
In regards to this claim, the consumer was already assisted by a member of our service staff The button has been placed on order through the manufacturer Should the consumer have any additional questions or concerns, we can be contacted at [redacted] Sincerely, Jerome’s Furniture
The refund has been processed, we apologize for the delay The refund should already be showing up on the consumers account If the consumer has any additional questions or concerns, they may simply contact us at [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I am rejecting this offer because I paid $for the protection plan that the salesman Chad offered to my husband and IMy husband called back in April 2016, Guardian NEVER sent out a technician, and has yet toMy husband and I sent the pictures numerous times and they always claimed to never received the picturesI called Jerome's on several occasions since guardian would not send out a technicianI spoke with a lady name [redacted] and she told me that she received the pictures that my husband sent her and that she would be forwarding them to guardian and apparently that never happenedThe technician from Jerome's did not come out until November and I have been having this issue since April, that right there is completely unacceptable to take that longThe technician also stated to my husband that he would be forwarding the pictures to guardian and same thing they claim to never receive the picturesI should not have to pay extra money when Jerome's advertises a scamI am attaching the brochure where it states Plan coverage for fabric, Leather, or vynil furniture, and it states and I quote " ACCIDENTAL RIPS, CUTS, BURNS OR PUNCTURES FROM A SINGLE RELATABLE OCCURANCE." It is VERY apparent that they just wanted to take my money and not honor a service that they advertiseEither I get my $reimbursed, or Jerome's fixes my couch free of charge since I paid for a service that has NOT been rendered Regards, [redacted]
Dear Mr***, We appreciate you taking time out of your day to contact us in regards to the sectional which was delivered on August 3, We apologize for any inconvenience which has occurred After review of your account, the discrepancy which you noticed in the fabric was not reported to us until August 20, The sectional in your residence was confirmed to be the correct item based upon the various pictures which you provided To further assist you the below options have been provided: 1) The sectional can be picked up for a refund with a restocking fee Initially half a delivery fee was going to be associate with this option, however, we will wait the additional fee for pick-up 2) You can reselect to another item You would have initial credit for what you paid for this sectional to put toward another item The merchandise in your residence would be picked up at the same time of the new delivery This option is for equal or greater value Both options will be available until September 8, Should you have any additional questions or concerns, please do not hesitate to contact us at (866) 633- Our delivery department is open daily from 6:00-12:am Sincerely, Jerome’s Furniture
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] First thing first I agree that Jeromes did in fact credit my delivery charge of As for the damage they are 100% responsible for the delivery company that they hire to deliver for them so I would like to keep this complaint active until in fact all damage is taken care of by Jerome's who I hold responsible for the third party that they employ to deliver the goods they sell and thank you for your time ***