In regards to this complaint the consumer has confirmed receipt of the part required.Should the consumer need further assistance or have any additional questions or concerns, please feel free to contact us directly at [redacted] Sincerely, [redacted] Customer Care Manager
Dear [redacted] Thank you for reaching out to us We apologize for any inconvenience which has occurred After review of your account, the order was delivered on March 3, On this delivery we provided the trundles (the daybed only comes with a trundle, this set based upon our website does not offer drawers), since the merchandise was out of stock at that time We attempted to deliver the new trundles in November, however, the merchandise was sent back The trundle which was originally provided as a loaner was the same item which we delivered in November Information has been sent to the [redacted] showroom to have a sales manager or supervisor contact you in regards to your invoice Unfortunately it does not appear this bed is sold/and or comes with the option for under drawers vsa trundle Please expect a call within hours Should you have any additional questions or concerns, please do not hesitate to contact us at [redacted] Sincerely, Jerome's Furniture
In regards to this claim as representative of the Chula Vista showroom will be contacting the customer directly As a one-time courtesy we will authorize the consumer to return the mattress protector as long as it is in as new condition The consumer would have hours to return the mattress protector to the store location Should the consumer have any additional questions or concerns, she may contact us at [redacted]
In regards to this claim, our deliveries are completed by a 3rd party delivery company called [redacted] All property damage claims have to be submitted through their company directly After review of the claim, [redacted] spoke with the consumer the end of May and are currently awaiting pictures of the property damage to be sent directly to their office The consumer can contact us directly at [redacted] if they have already submitted the pictures and additional information required to [redacted] Sincerely, [redacted] Customer Care Manager
In regards to this claim, the consumer contacted our Customer Care Department via e-mail.The sofa sleeper in question has been discontinued by the manufacturer and unfortunately we cannot provide this product to the consumer The refund for this item was already refunded to the consumer.At this time, this sleeper is no longer available and will no longer be sold through Jerome's.We have offered the consumer 10% off a future purchase for the inconvenience This offer is still valid and currently has no expiration date.The order has been notated with this information.Should the consumer need further assistance, they can simply contact us at [redacted] Sincerely,Jerome's Furniture
In regards to this claim, the consumer was contacted and the sofa was delivered on 1/12/ Free delivery was provided and the customer also received a courtesy 5% off, since this particular special order was estimated to be received within weeks We do offer some special order selections which are estimated to be received within weeks; however the selection the customer chose was coming from overseas and was estimated to be received within weeks Should the consumer have any additional questions or concerns, please do not hesitate to contact us at [redacted] Sincerely, Jerome’s Furniture
Dear [redacted] Thank you for providing us with the additional information in regards to your invoice We apologize for the additional inconvenience and appreciate the feedback you have provided to assist our consumers in the future The refund on your account was already processed back on March 1, The credit should be already reflected on your [redacted] Card Should you need further assistance or have any other questions, feel free to contact us at [redacted] Sincerely, Jerome's Furniture
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below As of today I have yet to receive any side slats from the store of anyoneI was told on my first conversation with the customer care representative that the slat would be delivered and installed in a timely mannerSecondly I was told if I did install the side slats it would void my warranty I had on my bed frameI would like clarification of the warranty and when I will receive and have installed the side slatsAs for the failure to let the customer know the side slats are display only, Jerome's own salesperson was telling us the side slats were a feature on the bed not a "display only" addition and not part of the actual bed frame that was to be deliveredThis is why I continue to say it was advertisement, there was no visible sign annotating or stating that the bed may differ from what is delivered nor was there a clause stated that this may be the caseI would like Jerome's to make it a company policy for a visible sign stating such so other consumers may be aware of this situationIt was stated by the customer care representative that this situation happens often and she was able to help us outAs for the compensation, I do not wish to receive a gift card to a Jerome's store, if they wish to give a gift card I will accept a competitors gift card in lieu of cash if that is their policy, I will not be returning to Jerome's for any more purchasesLastly I still believe that the tag violation rebuttal of "It can come off" is a correct response for a company of this size to sayI would like to know if anything beyond "talking" with the 3rd party company has been doneJerome's has yet to acknowledge any wrong doing in the multiple situations that have arisen from one simple delivery Regards, [redacted]
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. The business finally satisfied the issue and it is resolve. You can close your file. Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Dear Mr***, Thank you for contacting us After review of your account, the merchandise in question was delivered on October 21, At the time of purchase your merchandise came with a warranty directly through Jerome’s This warranty covers any manufacturing defects which are reported within the first year from the original delivery date The one year warranty on your merchandise expired on October 21, Unfortunately, we do not offer extended warranties on the manufacturer’s warranty and the expiration date would have been listed above We do understand your frustration; however, we cannot comply with your request for repair of the merchandise in your residence since you are out of our warranty I can gladly refer you to a 3rd party company that specializes in all type of furniture repair Furniture Medic is a reputable company and can be reached at [redacted] Should you have any additional questions or concerns, please feel free to contact us at ###-###-#### Sincerely, [redacted] Customer Care Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Jerome's states in their last response that they have contacted me and that I have not responded andthen they ask me for my phone number so they can contact me.They have NOT contacted me at all.My number is [redacted] I have an account with Jeromes under my name and my address and they have had my contact information for years Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowPlease note that the Jerome's rep did not specify what type of pictures she was requesting and that no offer was made regarding how this error of Jerome's could be resolved I willsend photographs to the Revdex.com regarding case number [redacted] on Friday, August 7, Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I had terrible service when I called to talk about the inspection I was told I should of spent more money on a better mattress how is that standing behind your product Regards, [redacted]
Dear [redacted] We received correspondence from the RevDex.com in regards to concerns you have expressed on the sofa which was purchased on April 20, After review of your account, we did authorize to return the sofa with the contingency that the merchandise was in new condition I do understand you have indicated that the driver's caused the rip on the sofa We have reviewed this information with our driver team as well as the pictures which were submitted of the rip The pictures were taken inside the residence with the damage already on the unit There were also areas of ink markings on the cushions, which were also caused in the residence We understand your frustration We can still offer a refund on the sofa with a 10% restocking fee due to the stains on the cushions, we will not charge anything additional for the rip This is going beyond what we had initially offered since the merchandise is not in new condition The total amount deducted for the 10% restocking fee from the return of the sofa is $ This amount would be deducted from the amount of the total refund provided for the sofa The offer for the refund with the 10% restocking fee is valid until August 2, Simply contact us at [redacted] to schedule a pidate Should you have any additional questions or concerns, please do not hesitate to contact us at the number listed above Sincerely, [redacted] Customer Care Manager
The consumer will be contacted later today, directly, to offer options on the claim.Should the consumer need further assistance we can be reached (866) 633-4094.Sincerely,Jerome's Furniture
Dear Mr [redacted] , We appreciate you taking time out of your day to reach out to us.After review of your account the merchandise in question was delivered on December 1, and on December 20, you made a request for a refund on the merchandise.We understand your frustration, however, we do not offer a policy on refunds All of our sales are final with the exception of our Love It Guarantee!The Love it Guarantee allows our customer's to reselect to other merchandise if reported within days from the original delivery date.Web sales did extend this offer to you, even though the allotted day period had passed.We can gladly extend this option until January 1, as a courtesy.If you wish to take advantage of this offer, please visit the original store of purchase The offer for reselection is for greater or equal value Anything which is selected less than the original value will remain as store credit; should you select something greater in pricing you would need to pay the difference.Should you have any additional questions or concerns, our delivery department is open daily from 6:am to 7:pm.Sincerely,Jerome's Furniture
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Regards, [redacted] I believe five months is an unacceptable amount of time to wait for a repair from something that was delivered brokenThank you
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I don't feel like this store really wants my business. I was inconvenienced, and that day all that they could offer was 10% off (new items only) which was a slap in the face. Now I'm being offered free shopping and with restrictions, which is another slap in the face. I think I will just take my business elsewhere because all Jerome's [redacted] has for me is petty offers. As a consumer, that is very degrating. As far as the tag being moved by another consumer is not true since that manager stated the the salesperson forgot to put the "sold" tag on. Regards, [redacted] ***
In regards to this claim, the customer contacted us directly and the claim was taken care of Sincerely, Jerome's Furniture
In regards to this complaint the consumer has confirmed receipt of the part required.Should the consumer need further assistance or have any additional questions or concerns, please feel free to contact us directly at [redacted] Sincerely, [redacted] Customer Care Manager
Dear [redacted] Thank you for reaching out to us We apologize for any inconvenience which has occurred After review of your account, the order was delivered on March 3, On this delivery we provided the trundles (the daybed only comes with a trundle, this set based upon our website does not offer drawers), since the merchandise was out of stock at that time We attempted to deliver the new trundles in November, however, the merchandise was sent back The trundle which was originally provided as a loaner was the same item which we delivered in November Information has been sent to the [redacted] showroom to have a sales manager or supervisor contact you in regards to your invoice Unfortunately it does not appear this bed is sold/and or comes with the option for under drawers vsa trundle Please expect a call within hours Should you have any additional questions or concerns, please do not hesitate to contact us at [redacted] Sincerely, Jerome's Furniture
In regards to this claim as representative of the Chula Vista showroom will be contacting the customer directly As a one-time courtesy we will authorize the consumer to return the mattress protector as long as it is in as new condition The consumer would have hours to return the mattress protector to the store location Should the consumer have any additional questions or concerns, she may contact us at [redacted]
In regards to this claim, our deliveries are completed by a 3rd party delivery company called [redacted] All property damage claims have to be submitted through their company directly After review of the claim, [redacted] spoke with the consumer the end of May and are currently awaiting pictures of the property damage to be sent directly to their office The consumer can contact us directly at [redacted] if they have already submitted the pictures and additional information required to [redacted] Sincerely, [redacted] Customer Care Manager
In regards to this claim, the consumer contacted our Customer Care Department via e-mail.The sofa sleeper in question has been discontinued by the manufacturer and unfortunately we cannot provide this product to the consumer The refund for this item was already refunded to the consumer.At this time, this sleeper is no longer available and will no longer be sold through Jerome's.We have offered the consumer 10% off a future purchase for the inconvenience This offer is still valid and currently has no expiration date.The order has been notated with this information.Should the consumer need further assistance, they can simply contact us at [redacted] Sincerely,Jerome's Furniture
In regards to this claim, the consumer was contacted and the sofa was delivered on 1/12/ Free delivery was provided and the customer also received a courtesy 5% off, since this particular special order was estimated to be received within weeks We do offer some special order selections which are estimated to be received within weeks; however the selection the customer chose was coming from overseas and was estimated to be received within weeks Should the consumer have any additional questions or concerns, please do not hesitate to contact us at [redacted] Sincerely, Jerome’s Furniture
Dear [redacted] Thank you for providing us with the additional information in regards to your invoice We apologize for the additional inconvenience and appreciate the feedback you have provided to assist our consumers in the future The refund on your account was already processed back on March 1, The credit should be already reflected on your [redacted] Card Should you need further assistance or have any other questions, feel free to contact us at [redacted] Sincerely, Jerome's Furniture
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below As of today I have yet to receive any side slats from the store of anyoneI was told on my first conversation with the customer care representative that the slat would be delivered and installed in a timely mannerSecondly I was told if I did install the side slats it would void my warranty I had on my bed frameI would like clarification of the warranty and when I will receive and have installed the side slatsAs for the failure to let the customer know the side slats are display only, Jerome's own salesperson was telling us the side slats were a feature on the bed not a "display only" addition and not part of the actual bed frame that was to be deliveredThis is why I continue to say it was advertisement, there was no visible sign annotating or stating that the bed may differ from what is delivered nor was there a clause stated that this may be the caseI would like Jerome's to make it a company policy for a visible sign stating such so other consumers may be aware of this situationIt was stated by the customer care representative that this situation happens often and she was able to help us outAs for the compensation, I do not wish to receive a gift card to a Jerome's store, if they wish to give a gift card I will accept a competitors gift card in lieu of cash if that is their policy, I will not be returning to Jerome's for any more purchasesLastly I still believe that the tag violation rebuttal of "It can come off" is a correct response for a company of this size to sayI would like to know if anything beyond "talking" with the 3rd party company has been doneJerome's has yet to acknowledge any wrong doing in the multiple situations that have arisen from one simple delivery Regards, [redacted]
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. The business finally satisfied the issue and it is resolve. You can close your file. Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Dear Mr***, Thank you for contacting us After review of your account, the merchandise in question was delivered on October 21, At the time of purchase your merchandise came with a warranty directly through Jerome’s This warranty covers any manufacturing defects which are reported within the first year from the original delivery date The one year warranty on your merchandise expired on October 21, Unfortunately, we do not offer extended warranties on the manufacturer’s warranty and the expiration date would have been listed above We do understand your frustration; however, we cannot comply with your request for repair of the merchandise in your residence since you are out of our warranty I can gladly refer you to a 3rd party company that specializes in all type of furniture repair Furniture Medic is a reputable company and can be reached at [redacted] Should you have any additional questions or concerns, please feel free to contact us at ###-###-#### Sincerely, [redacted] Customer Care Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Jerome's states in their last response that they have contacted me and that I have not responded andthen they ask me for my phone number so they can contact me.They have NOT contacted me at all.My number is [redacted] I have an account with Jeromes under my name and my address and they have had my contact information for years Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowPlease note that the Jerome's rep did not specify what type of pictures she was requesting and that no offer was made regarding how this error of Jerome's could be resolved I willsend photographs to the Revdex.com regarding case number [redacted] on Friday, August 7, Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I had terrible service when I called to talk about the inspection I was told I should of spent more money on a better mattress how is that standing behind your product Regards, [redacted]
Dear [redacted] We received correspondence from the RevDex.com in regards to concerns you have expressed on the sofa which was purchased on April 20, After review of your account, we did authorize to return the sofa with the contingency that the merchandise was in new condition I do understand you have indicated that the driver's caused the rip on the sofa We have reviewed this information with our driver team as well as the pictures which were submitted of the rip The pictures were taken inside the residence with the damage already on the unit There were also areas of ink markings on the cushions, which were also caused in the residence We understand your frustration We can still offer a refund on the sofa with a 10% restocking fee due to the stains on the cushions, we will not charge anything additional for the rip This is going beyond what we had initially offered since the merchandise is not in new condition The total amount deducted for the 10% restocking fee from the return of the sofa is $ This amount would be deducted from the amount of the total refund provided for the sofa The offer for the refund with the 10% restocking fee is valid until August 2, Simply contact us at [redacted] to schedule a pidate Should you have any additional questions or concerns, please do not hesitate to contact us at the number listed above Sincerely, [redacted] Customer Care Manager
The consumer will be contacted later today, directly, to offer options on the claim.Should the consumer need further assistance we can be reached (866) 633-4094.Sincerely,Jerome's Furniture
Dear Mr [redacted] , We appreciate you taking time out of your day to reach out to us.After review of your account the merchandise in question was delivered on December 1, and on December 20, you made a request for a refund on the merchandise.We understand your frustration, however, we do not offer a policy on refunds All of our sales are final with the exception of our Love It Guarantee!The Love it Guarantee allows our customer's to reselect to other merchandise if reported within days from the original delivery date.Web sales did extend this offer to you, even though the allotted day period had passed.We can gladly extend this option until January 1, as a courtesy.If you wish to take advantage of this offer, please visit the original store of purchase The offer for reselection is for greater or equal value Anything which is selected less than the original value will remain as store credit; should you select something greater in pricing you would need to pay the difference.Should you have any additional questions or concerns, our delivery department is open daily from 6:am to 7:pm.Sincerely,Jerome's Furniture
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Regards, [redacted] I believe five months is an unacceptable amount of time to wait for a repair from something that was delivered brokenThank you
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I don't feel like this store really wants my business. I was inconvenienced, and that day all that they could offer was 10% off (new items only) which was a slap in the face. Now I'm being offered free shopping and with restrictions, which is another slap in the face. I think I will just take my business elsewhere because all Jerome's [redacted] has for me is petty offers. As a consumer, that is very degrating. As far as the tag being moved by another consumer is not true since that manager stated the the salesperson forgot to put the "sold" tag on. Regards, [redacted] ***