[redacted] was contacted directly Here is the below e-mail sent to the consumer directly: Dear [redacted] ***, This e-mail is in regards to our earlier conversation The manufacturer has approved for you to reselect on the mattress and box spring, [redacted] You will have full credit for what you initially paid + any applicable taxes to be used toward the purchase of another mattress/mattress set Should you wish for us to deliver your new selection and pithe new one in your residence, a delivery fee would be charged You also have the option to bring back the mattress and box spring in your residence when you piyour new selection The offer for reselection will be valid for weeks until December 21, The consumer has our contact information to be able to reach us directly Sincerely, Jerome's Furniture
For this claim, one of our managers contacted the customer directly The consumer was provided a point of contact to reach us in case her refunded is not showing back to Synchrony as of yet.The consumer is aware to contact us with any further questions and we can gladly assist.Sincerely,Jerome's Furniture
Revdex.com: I have reviewed the response made by Jerome's in reference to complaint ID [redacted] and find that the following would be a satisfactory solution to meJerome's statement in regards to locking in an everyday low price is incorrect due to the fact that I was not interested in locking the price I locked in a specific item in this case a dining room setCustomers do not lock in a price and have the business give the customer whatever they wantFurthermore, why would Jerome's call us to arrange the delivery or transfer out our dining room set to the store on [redacted] **if it was unavailable, they obviously had it, transferred it and sold it without any disregard to us the customerOur family is willing to accept Jerome's apology in addition to the following; Provide us with contact information of the manufacturer for the desired dining room set in order to find out where they make their merchandise available for consumers We will accept the low offer of 5% off a re selection should we wish to select something else in their showroom in compensation for our grief and inconvenience V/r, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Dear ***I spoke with [redacted] today and she suggested I send you an e-mail to see what I need to do nextI recently filed a complaint against Jerome's Furniture WarehouseThey responded and said they were going to give me a $on my credit cardI checked my credit card statement today, and there is no $credit as of this morning.I received a notice from the Revdex.com today saying that my case was going to be closed because you had not had a response from Jerome's Furniture WarehouseI have not responded, because I have not received the credit.What should I do to try and the credit that Jerome's said I would receive?Thank you for your time, [redacted] Regards, [redacted]
Dear [redacted] We appreciate your patronage and apologize once again for the inconvenience which occurred Unfortunately we are unable to comply with your request for credit of the full amount of the bed to be offered for inconvenience After review of your account, the refund which was offered was for the delivery fee of $89.99, which was already refunded We did also mail you out a $gift certificate which can be used toward a future purchase There is currently no record or pending refunds for any additional amounts other than what was listed above We do apologize once again For the additional inconvenience we can gladly extend free delivery to you (up to $value) on your next purchase Your account has been notated with this information, which has no expiration date Should you have any additional questions, please feel free to contact us at [redacted] Sincerely, Jerome's Furniture
Dear Mr***, Thank you for reaching out to us with your concerns on the mattress protector which was purchased We apologize for any confusion which has occurred.All bedding purchases are a final sale, due to the nature of these products.We understand your frustration in regards to the mattress protector not making your mattress cooler These protectors can make your overall sleeping experience cooler, however, each individual person can have a different experience.Information has been sent to your original store of purchase to see if there is anything else that can possibly be offered.A member of their team will contact you within the next 24-hours.Should you need immediate assistance, please feel free to contact us at (866) 633-4094.Sincerely,Jerome's Furniture
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Jerome's contacted us by phone and offered to refund our purchase price, minus the initial delivery charge The delivery charge was $ We do not accept an offer in which we still lose money on defective merchandise As stated in our initial complaint, we purchased the protection plan and would have accepted repair Since Jerome's will not repair the product, we should get all of our money back, which totals $ We have already lost money due to the fact that we gave away all of our old table linens and purchased new ones for the new table Regards, [redacted] ***
In regards to this claim, the pricing for the adjustable bases with the mattresses vary based upon the features of the adjustable base The consumer did not provide any specific information in the claim as to what specific item they were looking at on the website Information has been sent to the San Diego location to have a sales manager contact her for additional information to see if we are able to assist further Sincerely, Jerome's Furniture
Dear [redacted] We appreciate you reaching out to us in regards to the leather sectional which was delivered on June 29, We apologize for any inconvenience or miscommunication which may have occurred At the time of purchase your merchandise came with warranties The first warranty is directly through Jerome's and covers any manufacturing defects which are reported within the 1st year from the original date (within our delivery areas) The 2nd warranty which you opted to purchase is the [redacted] year protection plan This warranty covers an array of one-time accidental stains and damages which occurred in the residenceThis warranty is also valid in most of the continental U.Sstates Peeling of leather can occur from many every day occurrences including but not limited to: exposure to direct sunlight, natural body and hair oils, conditioners or treatments which can be used to clean as well as friction from clothing Unfortunately these instances are not considered a manufacturing defect Any manufacturing defects which you would have noticed would have needed to be reported by June 29, The merchandise would also have to be located in a city in California which we service for the warranty to be honored We are unable to comply with your request for replacement of the merchandise to be sent to *** Per your request, if you wish to acquire a pro-rated refund for the [redacted] warranty you can simply contact [redacted] directly with this request [redacted] can be reached at [redacted] We apologize once again for any inconvenience Should you have any additional questions or concerns, please do not hesitate to contact us at [redacted] Sincerely, Jerome's Furniture Social Media
In regards to this claim, ***, the manager of our [redacted] Showroom has been in direct contact with the consumer The last correspondence was on December 18, and a message was left for the customer to contact us back As of now, we are currently awaiting the consumer to contact us The consumer can reach us at [redacted] and we can gladly offer further assistance in regards to the part Sincerely, Jerome's Furniture
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me Jerome's has credited my account with the amount requested This case was closed very quickly and satisfactorily Thank you for your help Regards, [redacted]
Dear [redacted] Thank you for reaching out to us We apologize for the inconvenience which you have incurred We have contacted our 3rd party delivery company, [redacted] , and a member of their management team will be in contact with you within hours to discuss the property damage which occurred We understand your frustration, however, the claim has to be processed through [redacted] In regards to the box spring, after review your account one of our technicians visited your residence on December 28, and the box spring was repaired Please do not hesitate to contact us at [redacted] if there is still a discrepancy with the box spring in question Management from [redacted] will be in contact with you directly within hours If you should have any additional questions or concerns, please feel free to contact us at the number listed above Sincerely, Jerome's Furniture
In regards to this claim the merchandise in question was already pickfrom the customer's residence on February 25, 2018.Should the consumer have any additional questions or concerns, our customer care department can be reached at (866) 633-4094.We are open daily from 6:am to 9: pm.Sincerely,Jerome's Furniture
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I was at work all day when I called agent back she had already left for the dayCustomer service agent told me the same thing they have said before, that only the base is defective but not the matttessThat they don't refund/return mattresses, that I signed a contractI told her I signed a contract for a complete new bed that included the mattress & base, which are now BOTH defective because the mattress was folded/bent in the wrong area where the base is structured to fold the mattress If you fold or bend a matttess it doesn't function the same because it's not meant for thatThese people keep trying to cheat me & force me to keep an item that is damagedNot only did they sell me a defective item & the motion bed didn't work properly but the mattress is times harder/firmer that the one I tested at the store, so what I ended up with is totally different than what I received, I have not been able to sleep fir the entire weekNow this company is bulling me into keeping & paying for a damaged itemIf you look at the reviews they only get star rating because of irate, unsatisfied customersThis company has been getting away with shady service for yearsThis stress is literally making me sick Again, I want the entire unit taken away and fully refundedY Regards, [redacted]
Good morning When you come in on Monday you will find this email which serves as written confirmation that complaint # [redacted] against Jerome’s Furniture (store #2)has been RESOLVED COMPLETELY and AMICABLY Within hours of my submission to you of my rebuttal, I received a phone call from [redacted] , Customer Care Manager, Jerome’s Furniture Warehouse, Mesamint Street, San Diego, CA 92127, Ph: [redacted] advising me that due to “some issue with the manufacturer they could not provide the part necessary” and was authorizing an exchange As the result she subsequently sent me an email authorizing us to go in to the store and exchange our existing table for another of equal or lesser value Armed with this email we went in the following day and presented it to the office personnel who stated that [redacted] had already entered the authorized exchange into their system Another selection was made and I gladly paid the extra $for delivery of same and removal of the old table we didn’t want in the first placeThat switch took place approximately 48hrs laterPlease consider this complaint CLOSED.Thanks again for all your assistance in this matter
This consumer’s complaint was already resolved The customer ended up reselecting and her new selection was delivered yesterday Please let us know if you need any additional information Sincerely, [redacted] Customer Care Manager
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.we have had multiple people in our home who took pictures of the couch; we had appointments that were not kept; they will not return a phone call or an email; there is literally not a real person we have spoken to that has rectified our complaint on any level This product is defective and Jerome's should stand behind the quality of the merchandise they sell The fact that we had to come this far for a refund or replacement only to get the same response is very disappointing I would like a print out of every time there was correspondence between myself and Jerome's - I am sure that less than half of the communication is documented We would like a prompt refund or replacementRegards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I would like to get my warranty refund, the mattress protector refund and the mattress refund also, I don't want go through the warranty again because they are a headache
Good afternoon, One of our service managers called the customer today and left a message to call us back to schedule a technician to bring out the part and install Thank you!
[redacted] was contacted directly Here is the below e-mail sent to the consumer directly: Dear [redacted] ***, This e-mail is in regards to our earlier conversation The manufacturer has approved for you to reselect on the mattress and box spring, [redacted] You will have full credit for what you initially paid + any applicable taxes to be used toward the purchase of another mattress/mattress set Should you wish for us to deliver your new selection and pithe new one in your residence, a delivery fee would be charged You also have the option to bring back the mattress and box spring in your residence when you piyour new selection The offer for reselection will be valid for weeks until December 21, The consumer has our contact information to be able to reach us directly Sincerely, Jerome's Furniture
For this claim, one of our managers contacted the customer directly The consumer was provided a point of contact to reach us in case her refunded is not showing back to Synchrony as of yet.The consumer is aware to contact us with any further questions and we can gladly assist.Sincerely,Jerome's Furniture
Revdex.com: I have reviewed the response made by Jerome's in reference to complaint ID [redacted] and find that the following would be a satisfactory solution to meJerome's statement in regards to locking in an everyday low price is incorrect due to the fact that I was not interested in locking the price I locked in a specific item in this case a dining room setCustomers do not lock in a price and have the business give the customer whatever they wantFurthermore, why would Jerome's call us to arrange the delivery or transfer out our dining room set to the store on [redacted] **if it was unavailable, they obviously had it, transferred it and sold it without any disregard to us the customerOur family is willing to accept Jerome's apology in addition to the following; Provide us with contact information of the manufacturer for the desired dining room set in order to find out where they make their merchandise available for consumers We will accept the low offer of 5% off a re selection should we wish to select something else in their showroom in compensation for our grief and inconvenience V/r, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Dear ***I spoke with [redacted] today and she suggested I send you an e-mail to see what I need to do nextI recently filed a complaint against Jerome's Furniture WarehouseThey responded and said they were going to give me a $on my credit cardI checked my credit card statement today, and there is no $credit as of this morning.I received a notice from the Revdex.com today saying that my case was going to be closed because you had not had a response from Jerome's Furniture WarehouseI have not responded, because I have not received the credit.What should I do to try and the credit that Jerome's said I would receive?Thank you for your time, [redacted] Regards, [redacted]
Dear [redacted] We appreciate your patronage and apologize once again for the inconvenience which occurred Unfortunately we are unable to comply with your request for credit of the full amount of the bed to be offered for inconvenience After review of your account, the refund which was offered was for the delivery fee of $89.99, which was already refunded We did also mail you out a $gift certificate which can be used toward a future purchase There is currently no record or pending refunds for any additional amounts other than what was listed above We do apologize once again For the additional inconvenience we can gladly extend free delivery to you (up to $value) on your next purchase Your account has been notated with this information, which has no expiration date Should you have any additional questions, please feel free to contact us at [redacted] Sincerely, Jerome's Furniture
Dear Mr***, Thank you for reaching out to us with your concerns on the mattress protector which was purchased We apologize for any confusion which has occurred.All bedding purchases are a final sale, due to the nature of these products.We understand your frustration in regards to the mattress protector not making your mattress cooler These protectors can make your overall sleeping experience cooler, however, each individual person can have a different experience.Information has been sent to your original store of purchase to see if there is anything else that can possibly be offered.A member of their team will contact you within the next 24-hours.Should you need immediate assistance, please feel free to contact us at (866) 633-4094.Sincerely,Jerome's Furniture
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Jerome's contacted us by phone and offered to refund our purchase price, minus the initial delivery charge The delivery charge was $ We do not accept an offer in which we still lose money on defective merchandise As stated in our initial complaint, we purchased the protection plan and would have accepted repair Since Jerome's will not repair the product, we should get all of our money back, which totals $ We have already lost money due to the fact that we gave away all of our old table linens and purchased new ones for the new table Regards, [redacted] ***
In regards to this claim, the pricing for the adjustable bases with the mattresses vary based upon the features of the adjustable base The consumer did not provide any specific information in the claim as to what specific item they were looking at on the website Information has been sent to the San Diego location to have a sales manager contact her for additional information to see if we are able to assist further Sincerely, Jerome's Furniture
Dear [redacted] We appreciate you reaching out to us in regards to the leather sectional which was delivered on June 29, We apologize for any inconvenience or miscommunication which may have occurred At the time of purchase your merchandise came with warranties The first warranty is directly through Jerome's and covers any manufacturing defects which are reported within the 1st year from the original date (within our delivery areas) The 2nd warranty which you opted to purchase is the [redacted] year protection plan This warranty covers an array of one-time accidental stains and damages which occurred in the residenceThis warranty is also valid in most of the continental U.Sstates Peeling of leather can occur from many every day occurrences including but not limited to: exposure to direct sunlight, natural body and hair oils, conditioners or treatments which can be used to clean as well as friction from clothing Unfortunately these instances are not considered a manufacturing defect Any manufacturing defects which you would have noticed would have needed to be reported by June 29, The merchandise would also have to be located in a city in California which we service for the warranty to be honored We are unable to comply with your request for replacement of the merchandise to be sent to *** Per your request, if you wish to acquire a pro-rated refund for the [redacted] warranty you can simply contact [redacted] directly with this request [redacted] can be reached at [redacted] We apologize once again for any inconvenience Should you have any additional questions or concerns, please do not hesitate to contact us at [redacted] Sincerely, Jerome's Furniture Social Media
In regards to this claim, ***, the manager of our [redacted] Showroom has been in direct contact with the consumer The last correspondence was on December 18, and a message was left for the customer to contact us back As of now, we are currently awaiting the consumer to contact us The consumer can reach us at [redacted] and we can gladly offer further assistance in regards to the part Sincerely, Jerome's Furniture
The consumer was contacted directly and the claim was resolved.Sincerely,Jerome's Furniture
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me Jerome's has credited my account with the amount requested This case was closed very quickly and satisfactorily Thank you for your help Regards, [redacted]
Dear [redacted] Thank you for reaching out to us We apologize for the inconvenience which you have incurred We have contacted our 3rd party delivery company, [redacted] , and a member of their management team will be in contact with you within hours to discuss the property damage which occurred We understand your frustration, however, the claim has to be processed through [redacted] In regards to the box spring, after review your account one of our technicians visited your residence on December 28, and the box spring was repaired Please do not hesitate to contact us at [redacted] if there is still a discrepancy with the box spring in question Management from [redacted] will be in contact with you directly within hours If you should have any additional questions or concerns, please feel free to contact us at the number listed above Sincerely, Jerome's Furniture
In regards to this claim the merchandise in question was already pickfrom the customer's residence on February 25, 2018.Should the consumer have any additional questions or concerns, our customer care department can be reached at (866) 633-4094.We are open daily from 6:am to 9: pm.Sincerely,Jerome's Furniture
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I was at work all day when I called agent back she had already left for the dayCustomer service agent told me the same thing they have said before, that only the base is defective but not the matttessThat they don't refund/return mattresses, that I signed a contractI told her I signed a contract for a complete new bed that included the mattress & base, which are now BOTH defective because the mattress was folded/bent in the wrong area where the base is structured to fold the mattress If you fold or bend a matttess it doesn't function the same because it's not meant for thatThese people keep trying to cheat me & force me to keep an item that is damagedNot only did they sell me a defective item & the motion bed didn't work properly but the mattress is times harder/firmer that the one I tested at the store, so what I ended up with is totally different than what I received, I have not been able to sleep fir the entire weekNow this company is bulling me into keeping & paying for a damaged itemIf you look at the reviews they only get star rating because of irate, unsatisfied customersThis company has been getting away with shady service for yearsThis stress is literally making me sick Again, I want the entire unit taken away and fully refundedY Regards, [redacted]
Good morning When you come in on Monday you will find this email which serves as written confirmation that complaint # [redacted] against Jerome’s Furniture (store #2)has been RESOLVED COMPLETELY and AMICABLY Within hours of my submission to you of my rebuttal, I received a phone call from [redacted] , Customer Care Manager, Jerome’s Furniture Warehouse, Mesamint Street, San Diego, CA 92127, Ph: [redacted] advising me that due to “some issue with the manufacturer they could not provide the part necessary” and was authorizing an exchange As the result she subsequently sent me an email authorizing us to go in to the store and exchange our existing table for another of equal or lesser value Armed with this email we went in the following day and presented it to the office personnel who stated that [redacted] had already entered the authorized exchange into their system Another selection was made and I gladly paid the extra $for delivery of same and removal of the old table we didn’t want in the first placeThat switch took place approximately 48hrs laterPlease consider this complaint CLOSED.Thanks again for all your assistance in this matter
This consumer’s complaint was already resolved The customer ended up reselecting and her new selection was delivered yesterday Please let us know if you need any additional information Sincerely, [redacted] Customer Care Manager
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.we have had multiple people in our home who took pictures of the couch; we had appointments that were not kept; they will not return a phone call or an email; there is literally not a real person we have spoken to that has rectified our complaint on any level This product is defective and Jerome's should stand behind the quality of the merchandise they sell The fact that we had to come this far for a refund or replacement only to get the same response is very disappointing I would like a print out of every time there was correspondence between myself and Jerome's - I am sure that less than half of the communication is documented We would like a prompt refund or replacementRegards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I would like to get my warranty refund, the mattress protector refund and the mattress refund also, I don't want go through the warranty again because they are a headache
Good afternoon, One of our service managers called the customer today and left a message to call us back to schedule a technician to bring out the part and install Thank you!