SC&G CONTRACTED OUT A TREE COMPANY THAT LEFT MY BACKYARD DESTROYED WITH DEBRISTHEY DID NOT REMOVE WHAT THEY CUT DOWNPLUS DID AN INCOMPLETE JOB!!!! DURING THE MONTH OF JUNESC&G HAD CONTRACTORS FROM CAROLINA TREE OR SOME COMPANY SIMILAR IN NAMECUTTING DOWN TREES ETCUPON ARRIVING HOME ONE DAY LAST MONTH I NOTICED THAT THE BACK OF MY TWO ACRE PROPERTY SEEMED TO BE CLUTTERED WITH DEBRIS FROM TREESBAMBOO ETCNOBODY BOTHERED TO CLEAN THIS DEBRIS OFF MY PROPERTY AFTER THEY CUT IT DOWN!!! THIS IS UNACCEPTABLE!!! THEY DID NOT DO A COMPLETE JOB OF CUTTING DOWN THE BAMBOO OR REMOVING IT FROM MY PROPERTYI AM THE ONLY AFRICAN AMERICAN IN THIS AREA OF MY NEIGHBORHOOD AND I HOPE THIS WAS NOT DONE ON PURPOSEI CALLED SC&G YEARS AGO TO COMPLAIN ABOUT THE BAMBOO ON HE WIRES TO NO AVAILNOW THEY COME AND LEAVE THIS MESS AND INCOMPLETE JOB IN MY YARDTHE Revdex.com TOLD ME TO RESOLVE THIS WITH YOU FIRSTIF NOT I WILL FILE A COMPLAINT AND POSSIBLE LAWSUIT FOR THIS MESS YOU LEFT MY YARD IN!!
An individual other than me or listed as an authorized user on my account was allowed to turn off my electrical services without my knowledge/consent On 11/2/an individual was allowed to turn off my services and switch them into their name without my permission or consent, even though they were not listed on my accountThey did not have to show any proof of identification nor confirmation of security information for the accountThis led to me losing my $deposit and having to pay an additional $deposit, instead of just being able to transfer my services as I had initially wanted to do in the first placeIn addition to this, upon informing SCE&G of my issues with this, I was told there was nothing they could do and that it's pretty much not that big of an issue
Moved out September 30th , disconnected service and still being charged My lease ended on September 30th I contacted the company on July 28th, letting them know that is the date I would be cutting off my serviceI again sent them a letter with my bill in September and called saying that I was still being charged for electricity Unbeknownst to me, the company forwarded the payments to collections with no consent from me violating FCRA and also no corepondenceThe lease ending agreement I sent them had my new address and I also gave it to themI would never under any circumstance leave an electricity bill unpaid I want this remedied
REMOVE OUR ADDRESS FROM DEFERRED BILLING I called today at 2:20pm and stated we wanted to get a lower billThe lady on the phone said we could get a $bill and the next months would be $each monthI agreed to thatThen I ended the callAfter I had hung up I spoke with [redacted] my husband who is the account holder and realized he said that the bill is $plus the monthly bill each month for months and we cannot afford that muchWe already couldn't afford the $due on Nov If we had the above plan for deferred it would make our bill even higher and there is no way we can afford thisI called them back within not even minutes of hanging up the phone and they said they could not put us back to the regular planI explained that I did not understand what she was telling me on the phone and they said TOO BAD, we signed you up for it you can't change itI talked and transferred to over people including managers and none of them are willing to help meI need to h
I tried to pay my bill with cash when I received notice of a draft that was returned, and custom er wand customer service said it had been paid The bill is too high for the amount of energy that I useI tried to pay the bill with cash, and received a statement that I had a zero balanceA week later, I received notification that I had an outstanding bill for over $I paid other bills with the cash that I tried to pay SCE&G withThe lady at the Flora Street office says my service will be turned off if the bill isn't paid by March 6, I am a senior citizen who couldn't work for a while due to health issues, and the expense has caught up with meSCE&G's charges are not accurate and their inhumanity is demonstrated by their customer service
When signed up for gas was given the option to pay a set amount each month to offset high usage months After several months of not using gas called to see how much overage has accruedWas told nothing accruedWhat I was paying was a maintenance feeWas never told thisMisled by the customer service rep that called
SCE&G is by far the worst electric company I've ever done business withI've recieved conflicting information from representatives on a daily basis in regards to my billI stay in a two bedroom apartment and my month bill is consistently $plus a month how is that you may ask I have no clueWhen no one is home half of the dayI've switched to their budget billing where my bill decreased to $a semi-win, yet I had a balance roll over that I was told by a store rep in Columbia that I'd have until the 23rd of April to pay, yet as of April 10th I was removed from bc a new bill was generatedNow instead of having a bill of $it's $that's due by the 23rdI speak with a supervisor who's like it's not nothing I can do, but extend $out until the 7th of MayHuh? No, how about you get my bill back to the balance I was told by your employee that I'd oweYet of course that's not what happened I get told to deal with and and if the full balance of $isn't paid by next month my lights would be cut offSuper frustrated with this company! They don't give a [redacted] about the middle/lower class customers who struggle to pay them each monthI'd rather have no lights then to pay these people each month for inadequate serviceI can't wait until I move out of South Carolina next month, so I do not have to pay these people each month with their hidden rules and fees#worstcompany
I'm thankful to have lights. With myself being on a fixed income sometimes I have to choose between lights, water or food. And I have called to have an extension extended by two or three days and it's always no. I have my 90+ year old grandmother here and I myself have medical equipment, and it seems that no one really cares when you can't meet the deadline and your calling to advise that. I just think that the consumer should be valued just as much or if not more than the service provider. Without SCEG we have no light with out the consumer SCEG makes no money.
AC/heating warranty
We purchased the AC/heating warranty back in 2016, I believe we pay $or so per month Last Thursday JUne 7th, our ac starting getting warmer and warmer, so we called Friday morning to SCE&G to get a technician to come out, finally Friday afternoon we received a call for Goose Creek ac/heating telling they would be out in week I told then that I have a year old husband and senior dogs, and that wasn't reasonable So after a lot of pleading I finally got told that they would be there Monday Finally they came late Monday and said that there was a bad Freon leak, and getting a part and refilling with rwould cost $and there was no guarantee, and that SCE&G wouldn't cover any of it because our unit is yrs old We were not told that in the beginning so I called today and was told that we received info in the mail with the rules, but was not asked at the time we signed up for the warranty The lady on the phone said we would not
I am the owner and contractor on new-construction dwelling in XXXXX zip of Charleston, SC *** *** *** *** SC XXXXX) I purchased this home under one of my subsidiary companies in October of for the purpose of constructing a single family home The lot happened to have a power line strung across the lot, not in an easement, that we quickly identified as a problem I reached out to SCE&G, my electrical and gas provider on my personal home and multiple secondary properties, in order to identify action steps for moving the line A Mr*** *** with SCE&G was identified as the point of contact for getting this process underwayPhone records date back to November of in which I called Mr*** occasionally getting return calls, and he told me "he would get back with me." Fast forward to March of I have a building permit applied for and I start contacting Mr*** on an almost weekly basis I finally was able to meet him at the construction site in l
Making me responsible for a bill that's not mine
This company is making me responsible for a bill that's not mineMy girlfriend had her own apartment and she had this 4K bill with themShe then came to my house and when I fell behind on my bill they came and disconnected the technician seen her and reported that she is living with me when she wasn'tMy service got disconnected and I paid it off in full to reconnectHad my service for a little while and then this problem happensNow they put her bill on my account and they making me responsible for her bill and disconnected my service for her billThey told me that I have pay them 1k before they reconnect my service and then they said once I do that they can work out some type of payment plan
Our heat wasn't working and water heater had to be replacedWe paid for repairs but they wont lower our bill even with proof of malfunction
Our heat wasn't working for a few days so we had to pay a repair man to come outHe discovered air in the line that may have come from repairs in the area and flushed it so we would have heat againAlso, our water heater malfunctioned and had to be replacedWe spent $to replace it and $for the guy to fix our heat the first timeThe winter usage is $for this location according to SCE>hey wouldn't help with our bill at all even though I offered to send proof that the issues were repaired professionally but they refused to take itIt's all over the news how they overcharge clients and this is wrongWe pay our bill every month and I was laid off in Sept so we don't have extra money to give awayIt is shocking that they wouldn't lower the bill any even with my repair proofI even spoke to a manager and she said there is no pro
Terrible customer service, just moved here months ago after dealing with a fantastic power company there and no one here even has the competency to break down thier own bill and explain it back...just keep trying to confuse, change subject, and say theres no one to help usSo if your bill is crazy high for no reason (asked for previous bills and they conveniently "could only find" another really high one in '2016') dont even try to call, no one will help and you can pay or have power turned off
Multiple complaints reported by customer for broken meter at home went ignored, resulting in extremely large electric bill once fixed
In the summer of 2017, my husband and I noticed our electric bill was incorrect, as we were being billed around $20/month during the hottest months of the yearI immediately called SCEG to report the low bills, noting I believed our meter must be broken, and they advised they would send somebody to check the meter and repair if it was in fact broken After receiving a second extremely low bill, I called to report the issue again Again I was told they would be sending somebody out to check on the issue Eventually our bill returned to normal, so I was under the impression the issue was resolvedI was also told by customer service at the time of the 2nd complaint I would not be billed the difference, as they had no way of telling what our usage was A few months later, we received a bill for over $500, with no notice, and were told it was due to t
I got a $balance owed email on 8/30/and then a bill due for $on 9/28/for $
I had my service transferred to my new residence on 8/24/and had it shut off at the old residence on 8/28/On 8/30/I got my bill for July/Aug and it said $dueOn 9/28/I got my bill and it said $dueI called and the clerk said it was $for July/Aug bill and now SeptbillI said why didn't they email me the July/aug bill with the $due, it said $duepeople can not afford a $monthly billIf they would have emailed me the july/aug bill for $I would have paid that than
Reporting negative to credit bureaus when account is closed and paid
This is reference to account # XXXXXXXXXXXXX on the address Shadow pine rd Columbia SC I have tried repeatedly to have this negative remark removed from my credit report for monthsThis all started after the divorce and a verbal agreement with my ex that this would be taken care of, Well it wasn'tI am the one that finally took charge and paid off the bill but it was also too late and on my credit reportCurrently my credit report states that it is a "Charge-Off", it's "Paid" that it is an "Open" account I understand that it was past due, I understand they wanted their money (which they deserve) but let's be real about this it is an ELECTRIC bill not a car loan, credit card, mortgage but an ELECTRIC billThe Bill has been paid in FULLIn this day in age when everything is about credit now we have to deal with utility companies? I have sent several letters asking for removal but no responseWhen I call
Their payment system charged me a dollar fee for a 'bad check' when in fact it should have informed me when that was not correct twice
I initially had to pay a dollar fee to start service based on my creditOkay I get thatBut when I went to make my first actual payment not including the 150, the system did not prompt me to change my checking info and I had transposed numbersI processed the payment thinking the numbers were correct and I got a fee for 'bad check'This has happened twice now for a total of dollars in feesTheir system should not allow bad numbers to go throughIt is antiquatedI never wrote a bad check and because of their lack-luster online system, I have to pay dollars in fees and am no longer allowed to pay by checkAfter the first fee I gave my checking info over the phone and it should have invalidated the incorrect account number I put in and it did notI could not go back and check the account numbers entered because you can't see the en
I have my daughter who resides with me and she had type diabetesThey cut my lights off todayRight before Thanksgiving and sending I pay over one thousand to get back onNo help or trying to take partial paymentsMy daughter can't be be coldAlso her medicines need to be at a certain temperatureThey are just money hungry and not trying to help us at all
Product_Or_Service: Electricity
I was going to rent a house but never moved in Now I have a bill for $that I don't owe Account number is X-XXXX-XXXX-XXXX
SC&G CONTRACTED OUT A TREE COMPANY THAT LEFT MY BACKYARD DESTROYED WITH DEBRISTHEY DID NOT REMOVE WHAT THEY CUT DOWNPLUS DID AN INCOMPLETE JOB!!!! DURING THE MONTH OF JUNESC&G HAD CONTRACTORS FROM CAROLINA TREE OR SOME COMPANY SIMILAR IN NAMECUTTING DOWN TREES ETCUPON ARRIVING HOME ONE DAY LAST MONTH I NOTICED THAT THE BACK OF MY TWO ACRE PROPERTY SEEMED TO BE CLUTTERED WITH DEBRIS FROM TREESBAMBOO ETCNOBODY BOTHERED TO CLEAN THIS DEBRIS OFF MY PROPERTY AFTER THEY CUT IT DOWN!!! THIS IS UNACCEPTABLE!!! THEY DID NOT DO A COMPLETE JOB OF CUTTING DOWN THE BAMBOO OR REMOVING IT FROM MY PROPERTYI AM THE ONLY AFRICAN AMERICAN IN THIS AREA OF MY NEIGHBORHOOD AND I HOPE THIS WAS NOT DONE ON PURPOSEI CALLED SC&G YEARS AGO TO COMPLAIN ABOUT THE BAMBOO ON HE WIRES TO NO AVAILNOW THEY COME AND LEAVE THIS MESS AND INCOMPLETE JOB IN MY YARDTHE Revdex.com TOLD ME TO RESOLVE THIS WITH YOU FIRSTIF NOT I WILL FILE A COMPLAINT AND POSSIBLE LAWSUIT FOR THIS MESS YOU LEFT MY YARD IN!!
An individual other than me or listed as an authorized user on my account was allowed to turn off my electrical services without my knowledge/consent On 11/2/an individual was allowed to turn off my services and switch them into their name without my permission or consent, even though they were not listed on my accountThey did not have to show any proof of identification nor confirmation of security information for the accountThis led to me losing my $deposit and having to pay an additional $deposit, instead of just being able to transfer my services as I had initially wanted to do in the first placeIn addition to this, upon informing SCE&G of my issues with this, I was told there was nothing they could do and that it's pretty much not that big of an issue
Moved out September 30th , disconnected service and still being charged My lease ended on September 30th I contacted the company on July 28th, letting them know that is the date I would be cutting off my serviceI again sent them a letter with my bill in September and called saying that I was still being charged for electricity Unbeknownst to me, the company forwarded the payments to collections with no consent from me violating FCRA and also no corepondenceThe lease ending agreement I sent them had my new address and I also gave it to themI would never under any circumstance leave an electricity bill unpaid I want this remedied
REMOVE OUR ADDRESS FROM DEFERRED BILLING I called today at 2:20pm and stated we wanted to get a lower billThe lady on the phone said we could get a $bill and the next months would be $each monthI agreed to thatThen I ended the callAfter I had hung up I spoke with [redacted] my husband who is the account holder and realized he said that the bill is $plus the monthly bill each month for months and we cannot afford that muchWe already couldn't afford the $due on Nov If we had the above plan for deferred it would make our bill even higher and there is no way we can afford thisI called them back within not even minutes of hanging up the phone and they said they could not put us back to the regular planI explained that I did not understand what she was telling me on the phone and they said TOO BAD, we signed you up for it you can't change itI talked and transferred to over people including managers and none of them are willing to help meI need to h
I tried to pay my bill with cash when I received notice of a draft that was returned, and custom er wand customer service said it had been paid The bill is too high for the amount of energy that I useI tried to pay the bill with cash, and received a statement that I had a zero balanceA week later, I received notification that I had an outstanding bill for over $I paid other bills with the cash that I tried to pay SCE&G withThe lady at the Flora Street office says my service will be turned off if the bill isn't paid by March 6, I am a senior citizen who couldn't work for a while due to health issues, and the expense has caught up with meSCE&G's charges are not accurate and their inhumanity is demonstrated by their customer service
When signed up for gas was given the option to pay a set amount each month to offset high usage months After several months of not using gas called to see how much overage has accruedWas told nothing accruedWhat I was paying was a maintenance feeWas never told thisMisled by the customer service rep that called
SCE&G is by far the worst electric company I've ever done business withI've recieved conflicting information from representatives on a daily basis in regards to my billI stay in a two bedroom apartment and my month bill is consistently $plus a month how is that you may ask I have no clueWhen no one is home half of the dayI've switched to their budget billing where my bill decreased to $a semi-win, yet I had a balance roll over that I was told by a store rep in Columbia that I'd have until the 23rd of April to pay, yet as of April 10th I was removed from bc a new bill was generatedNow instead of having a bill of $it's $that's due by the 23rdI speak with a supervisor who's like it's not nothing I can do, but extend $out until the 7th of MayHuh? No, how about you get my bill back to the balance I was told by your employee that I'd oweYet of course that's not what happened I get told to deal with and and if the full balance of $isn't paid by next month my lights would be cut offSuper frustrated with this company! They don't give a [redacted] about the middle/lower class customers who struggle to pay them each monthI'd rather have no lights then to pay these people each month for inadequate serviceI can't wait until I move out of South Carolina next month, so I do not have to pay these people each month with their hidden rules and fees#worstcompany
I'm thankful to have lights. With myself being on a fixed income sometimes I have to choose between lights, water or food. And I have called to have an extension extended by two or three days and it's always no. I have my 90+ year old grandmother here and I myself have medical equipment, and it seems that no one really cares when you can't meet the deadline and your calling to advise that. I just think that the consumer should be valued just as much or if not more than the service provider. Without SCEG we have no light with out the consumer SCEG makes no money.
AC/heating warranty
We purchased the AC/heating warranty back in 2016, I believe we pay $or so per month Last Thursday JUne 7th, our ac starting getting warmer and warmer, so we called Friday morning to SCE&G to get a technician to come out, finally Friday afternoon we received a call for Goose Creek ac/heating telling they would be out in week I told then that I have a year old husband and senior dogs, and that wasn't reasonable So after a lot of pleading I finally got told that they would be there Monday Finally they came late Monday and said that there was a bad Freon leak, and getting a part and refilling with rwould cost $and there was no guarantee, and that SCE&G wouldn't cover any of it because our unit is yrs old We were not told that in the beginning so I called today and was told that we received info in the mail with the rules, but was not asked at the time we signed up for the warranty The lady on the phone said we would not
I am the owner and contractor on new-construction dwelling in XXXXX zip of Charleston, SC *** *** *** *** SC XXXXX) I purchased this home under one of my subsidiary companies in October of for the purpose of constructing a single family home The lot happened to have a power line strung across the lot, not in an easement, that we quickly identified as a problem I reached out to SCE&G, my electrical and gas provider on my personal home and multiple secondary properties, in order to identify action steps for moving the line A Mr*** *** with SCE&G was identified as the point of contact for getting this process underwayPhone records date back to November of in which I called Mr*** occasionally getting return calls, and he told me "he would get back with me." Fast forward to March of I have a building permit applied for and I start contacting Mr*** on an almost weekly basis I finally was able to meet him at the construction site in l
Making me responsible for a bill that's not mine
This company is making me responsible for a bill that's not mineMy girlfriend had her own apartment and she had this 4K bill with themShe then came to my house and when I fell behind on my bill they came and disconnected the technician seen her and reported that she is living with me when she wasn'tMy service got disconnected and I paid it off in full to reconnectHad my service for a little while and then this problem happensNow they put her bill on my account and they making me responsible for her bill and disconnected my service for her billThey told me that I have pay them 1k before they reconnect my service and then they said once I do that they can work out some type of payment plan
Our heat wasn't working and water heater had to be replacedWe paid for repairs but they wont lower our bill even with proof of malfunction
Our heat wasn't working for a few days so we had to pay a repair man to come outHe discovered air in the line that may have come from repairs in the area and flushed it so we would have heat againAlso, our water heater malfunctioned and had to be replacedWe spent $to replace it and $for the guy to fix our heat the first timeThe winter usage is $for this location according to SCE>hey wouldn't help with our bill at all even though I offered to send proof that the issues were repaired professionally but they refused to take itIt's all over the news how they overcharge clients and this is wrongWe pay our bill every month and I was laid off in Sept so we don't have extra money to give awayIt is shocking that they wouldn't lower the bill any even with my repair proofI even spoke to a manager and she said there is no pro
I was going to rent a house but never moved in Now I have a bill for $that I don't owe Account number is X-XXXX-XXXX-XXXX
Terrible customer service, just moved here months ago after dealing with a fantastic power company there and no one here even has the competency to break down thier own bill and explain it back...just keep trying to confuse, change subject, and say theres no one to help usSo if your bill is crazy high for no reason (asked for previous bills and they conveniently "could only find" another really high one in '2016') dont even try to call, no one will help and you can pay or have power turned off
Multiple complaints reported by customer for broken meter at home went ignored, resulting in extremely large electric bill once fixed
In the summer of 2017, my husband and I noticed our electric bill was incorrect, as we were being billed around $20/month during the hottest months of the yearI immediately called SCEG to report the low bills, noting I believed our meter must be broken, and they advised they would send somebody to check the meter and repair if it was in fact broken After receiving a second extremely low bill, I called to report the issue again Again I was told they would be sending somebody out to check on the issue Eventually our bill returned to normal, so I was under the impression the issue was resolvedI was also told by customer service at the time of the 2nd complaint I would not be billed the difference, as they had no way of telling what our usage was A few months later, we received a bill for over $500, with no notice, and were told it was due to t
I got a $balance owed email on 8/30/and then a bill due for $on 9/28/for $
I had my service transferred to my new residence on 8/24/and had it shut off at the old residence on 8/28/On 8/30/I got my bill for July/Aug and it said $dueOn 9/28/I got my bill and it said $dueI called and the clerk said it was $for July/Aug bill and now SeptbillI said why didn't they email me the July/aug bill with the $due, it said $duepeople can not afford a $monthly billIf they would have emailed me the july/aug bill for $I would have paid that than
Reporting negative to credit bureaus when account is closed and paid
This is reference to account # XXXXXXXXXXXXX on the address Shadow pine rd Columbia SC I have tried repeatedly to have this negative remark removed from my credit report for monthsThis all started after the divorce and a verbal agreement with my ex that this would be taken care of, Well it wasn'tI am the one that finally took charge and paid off the bill but it was also too late and on my credit reportCurrently my credit report states that it is a "Charge-Off", it's "Paid" that it is an "Open" account I understand that it was past due, I understand they wanted their money (which they deserve) but let's be real about this it is an ELECTRIC bill not a car loan, credit card, mortgage but an ELECTRIC billThe Bill has been paid in FULLIn this day in age when everything is about credit now we have to deal with utility companies? I have sent several letters asking for removal but no responseWhen I call
Their payment system charged me a dollar fee for a 'bad check' when in fact it should have informed me when that was not correct twice
I initially had to pay a dollar fee to start service based on my creditOkay I get thatBut when I went to make my first actual payment not including the 150, the system did not prompt me to change my checking info and I had transposed numbersI processed the payment thinking the numbers were correct and I got a fee for 'bad check'This has happened twice now for a total of dollars in feesTheir system should not allow bad numbers to go throughIt is antiquatedI never wrote a bad check and because of their lack-luster online system, I have to pay dollars in fees and am no longer allowed to pay by checkAfter the first fee I gave my checking info over the phone and it should have invalidated the incorrect account number I put in and it did notI could not go back and check the account numbers entered because you can't see the en
I have my daughter who resides with me and she had type diabetesThey cut my lights off todayRight before Thanksgiving and sending I pay over one thousand to get back onNo help or trying to take partial paymentsMy daughter can't be be coldAlso her medicines need to be at a certain temperatureThey are just money hungry and not trying to help us at all
Product_Or_Service: Electricity