SCE&G has been reporting a paid account on my credit after they failed to notify me of the balance due
I am a former customer of SCE & GThe partial account number is XXXXXXXX*, the service address was *** *** *** *** in Columbia, SCI discontinued my service sometime in the spring of approximately April, at that time I paid what I assumed would be my last service billI updated customer service with my forwarding address and phone number just in case there were any additional fees or issues that needed to be settledI never received any communication from them so again I assumed that account was settledWhen I checked my credit report the following year, I noticed that SCE&G had reported the account with a balance due of $I contacted them immediately to settle the account and ensure that the fees were taken care of with a payment made on 1/31/for $I asked that the negative reporting be removed from my account since I made every effort I could to
SC&G CONTRACTED OUT A TREE COMPANY THAT LEFT MY BACKYARD DESTROYED WITH DEBRISTHEY DID NOT REMOVE WHAT THEY CUT DOWNPLUS DID AN INCOMPLETE JOB!!!!
DURING THE MONTH OF JUNESC&G HAD CONTRACTORS FROM CAROLINA TREE OR SOME COMPANY SIMILAR IN NAMECUTTING DOWN TREES ETCUPON ARRIVING HOME ONE DAY LAST MONTH I NOTICED THAT THE BACK OF MY TWO ACRE PROPERTY SEEMED TO BE CLUTTERED WITH DEBRIS FROM TREESBAMBOO ETCNOBODY BOTHERED TO CLEAN THIS DEBRIS OFF MY PROPERTY AFTER THEY CUT IT DOWN!!! THIS IS UNACCEPTABLE!!! THEY DID NOT DO A COMPLETE JOB OF CUTTING DOWN THE BAMBOO OR REMOVING IT FROM MY PROPERTYI AM THE ONLY AFRICAN AMERICAN IN THIS AREA OF MY NEIGHBORHOOD AND I HOPE THIS WAS NOT DONE ON PURPOSEI CALLED SC&G YEARS AGO TO COMPLAIN ABOUT THE BAMBOO ON HE WIRES TO NO AVAILNOW THEY COME AND LEAVE THIS MESS AND INCOMPLETE JOB IN MY YARDTHE Revdex.com TOLD ME TO RESOLVE THIS WITH YOU FIRSTIF NOT I WILL FILE A COMPLAINT AND POSSIBLE LAWSUIT FOR THIS MESS YOU LEFT MY YARD IN!!
Wrongfully billed and forced to pay or they threatened to cut off services
We recently moved from one home to anotherIn our previous home we had SCE&G as our electric providerWe had arranged for the payment plan that would average our monthly bill and at the end of the year, it would adjust according to our usageWe received a notice prior to moving that our bill had adjusted and increased by $per monthWhen we moved, we no longer had SCE&G for electric, but we still had them for gas servicesOur first month we received a bill for $I called and the CSR explained to me that the charge was for the adjustment of approximately $100/month for the previous yearWhen I explained that we didn't have it and asked if they could simply roll it into our new bill for the year, the CSR told me that in order to keep our services I would have to pay $within a couple of weeks and then an additional $per month on top of our new monthly bill until it was caught upWe didn't ha
Large Excessive Electric Bill
In January I received a very large Electric bill from SCE&G in the amount $ When I called the company they could not give me a logical explanation
I live alone, and have minimum electric usage, there is no broken appliance and nothing in my living environment as change
My Electric bill range from to $
The Bill as gone up times it in usage for the month of January
When I request and explanation SCE&G cannot give one
SCE&G wrongfully renamed my account as I was out of state working in Bill still owed validAccount restoration not facilitated
$loss in account credit and related wrongful use of account under relative's name, including property price tag for unwillingness of SCE&G to make equitable arrangements for utility restoration to *** *** *** *** SC XXXXX in the middle of background/ID fraud and theft preventing employment for myself as the principle, *** ** ***Negotiation was refused for account X-XXXX-XXXX-XXXX by SCE&G at South Carolina Office of Regulatory in February of
Failure to take responsibility
Recently a contractor for SCE&G came to my property to install new gas linesThey immediately started digging where it was not marked, which is against the SC law
hence they cut my Dish TV cableTheir representative called Dish for a repair not meBut I am being billed for the repairIt is not my responsibility to pay for their damages They are refusing to take responsibility for their contractor which the law says they are for anyone they hireIt only amounts to $60, so no big amount to hassle over
AC/heating warranty
We purchased the AC/heating warranty back in 2016, I believe we pay $or so per month Last Thursday JUne 7th, our ac starting getting warmer and warmer, so we called Friday morning to SCE&G to get a technician to come out, finally Friday afternoon we received a call for Goose Creek ac/heating telling they would be out in week I told then that I have a year old husband and senior dogs, and that wasn't reasonable So after a lot of pleading I finally got told that they would be there Monday Finally they came late Monday and said that there was a bad Freon leak, and getting a part and refilling with rwould cost $and there was no guarantee, and that SCE&G wouldn't cover any of it because our unit is yrs old We were not told that in the beginning so I called today and was told that we received info in the mail with the rules, but was not asked at the time we signed up for the warranty The lady on the phone said we would not
The SCE&G representative processed a refund for me of $The refund got cancelled due to an error made by the repI was not notifiedIt has been over three weeks and I still had not received my refundI called SCE&G for an explanation todayThey repwho took the call said the refund would be reprocessed againThe reason was it got cancelled She did not give me an explanationI asked for a supervisorThe supervisor told me about the rep.'s errorThe only solution the supervisor has is to reprocess the refund This is a very poor process for such a major utility companyThe mistake should have been identified and corrected to avoid a delay to the customerManagement at this place is obviously very low skilled or lack the training to be proactive thinkers on how to avoid such issues affecting their customers
When signed up for gas was given the option to pay a set amount each month to offset high usage months
After several months of not using gas called to see how much overage has accruedWas told nothing accruedWhat I was paying was a maintenance feeWas never told thisMisled by the customer service rep that called
On Jan.20,2016, SCE&G did digging on *** *** *** which resulted in damaging the water line of our Warehouse located at *** *** *** ***
On Thursday, Jan21, 2016, we arrived at our Warehouse located at *** *** *** *** Columbia, SC XXXXX, to see water "gushing" out of our water meter box and flooding *** *** *** go to our Warehouse several days a week, but not every dayWe immediately called the City of Columbia Water Department to report this problem, and they responded that "they were aware of the problem." The road was so flooded that it was actually sinking portions of *** *** *** We have also called the City of Columbia Water Depton Feb1, Feb8, Feb15, and Feb18, to report this problem including the fact that we have also experienced having "NO WATER" in our Warehouse,as a result of this incident by SCE&GWe had noticed spray painted markings on our property prior to this incident, so we concluded that this could indicate that some possible digg
Failure to take responsibility
Recently a contractor for SCE&G came to my property to install new gas linesThey immediately started digging where it was not marked, which is against the SC law
hence they cut my Dish TV cableTheir representative called Dish for a repair not meBut I am being billed for the repairIt is not my responsibility to pay for their damages They are refusing to take responsibility for their contractor which the law says they are for anyone they hireIt only amounts to $60, so no big amount to hassle over
I'm thankful to have lightsWith myself being on a fixed income sometimes I have to choose between lights, water or foodAnd I have called to have an extension extended by two or three days and it's always noI have my 90+ year old grandmother here and I myself have medical equipment, and it seems that no one really cares when you can't meet the deadline and your calling to advise thatI just think that the consumer should be valued just as much or if not more than the service providerWithout SCEG we have no light with out the consumer SCEG makes no money
SCE&G wants my wife and I to pay $for an apartment when haven't lived in since June 2nd
My partner looked online to see how much we owed for our SCE&G bill this monthWe expected the bill to be a little bit above $Instead it was $for Account Number X-XXXX-XXXX-XXXXWe felt that there had been some kind of mistake
Our lease ended with our previous apartment June 8th in Hanahan, we moved into our new apartment in Columbia on June 2nd My roommates moved out at the beginning of MayIn theory, our bill should have been decreasing however, it has increasedIf you look at the last statement our bill spikes during the month that we have not been thereWe called the former apartment that we lived at and they assured us that no one was staying in our previous apartmentWe are also fairly certain that there is a guy stealing electricity from othersMy mother mentioned that there was a man hanging around the power box/ac unitMy roommate informed me that one of o
I'm requesting that a fraudulent collection/charg-off account be removed from credit profile
I have tried multiple times to dispute a fraudulent account that is reporting to Experian, Equifax, and Transunion on my credit profile due to identity theftI didn't receive any verifiable proof from SCE&G of this accrued collection/charged-off debt for $I'm requesting that this account is deleted from all credit agencies
According to the Fair Credit Reporting Act, Section (a)(1)(A), you are required by federal law to verify - through the physical verification of the original signed consumer contract - any and all accounts you post on a credit reportOtherwise, anyone paying for your reporting services could fax, mail or email in a fraudulent account
This reporting error by SCE&G has caused denial of credit with other merchantsAlthough I feel as if I have exhausted my options regarding this fraudulent account with Verizon Wireless, I will continue to escalate this i
An individual other than me or listed as an authorized user on my account was allowed to turn off my electrical services without my knowledge/consent
On 11/2/an individual was allowed to turn off my services and switch them into their name without my permission or consent, even though they were not listed on my accountThey did not have to show any proof of identification nor confirmation of security information for the accountThis led to me losing my $deposit and having to pay an additional $deposit, instead of just being able to transfer my services as I had initially wanted to do in the first placeIn addition to this, upon informing SCE&G of my issues with this, I was told there was nothing they could do and that it's pretty much not that big of an issue
Yard was vandalized during easement work
On August 2016, while performing utility easement work for SCE&G in Columbia SC, employees of Trees Incvandalized my yard, fence and landscapingNOTE: I have no trees or shrubbery in the easement area, the damage occurred when Trees Inccut trees on neighboring properties, and they fell into my yardI have contacted SCE&G and a supervisor of Trees Incwas supposed to contact me about repairs but now, more than a week later, I still have not been contacted by Trees Inc
NOTE: I have been contacted by *** *** of SCE&G, who told me that Trees Incwould contact me within hoursMr*** also showed up at my home without an invitation and was condescending and insulting and I told him to leaveHe should not contact me or come onto my property
Continuous calls about a problem not addressed in a timely manner
I am a customer of SCE&G, as most people are forced to be in the city I called Monday to request that someone come out and look at a box in the ground because it needed repair The technician came out and spoke with my neighbor (because the box sits on our property lines) and said that he would be back Tuesday to repair the box However, he did not return On Wednesday I called again and had to open another service ticket because the first one was closed, however no work had been done After not seeing not seeing a technician, I called again on Friday and then again on Saturday morning When I was finally told the box was AT&T property I called AT&T an the technician actually knocked on my door and spoke with me on the same day of the service call He said the box was not theirs and it was too hot I called SCE&G back to send out another technician so that I could show them the problem, just to ensure they we
Unwillingness to credit subdivision lighting charge
I am unemployed and received utility assistance from Wateree Community Actions Incwho paid all but $of the bill SCE&G bills monthly for the lights they put in the subdivision, which are theirs and not exclusive to my house Actually, I do not have a light in my yard, neither does either one of my neighbors I called today and asked for a credit when speaking with customer service representative *** who transferred me to a Supervisor named *** but neither had the authority to credit $to my account
charging $deposit on your next bill for shut off
My name is *** ***I have been in and out of work due to health problemsI live in Hanahan SCthe tax bracket is already high because of the areajust finished going thru an divorce and working in a chemical fill area my health been going downmoney issues has came to me a lot also being and single parent in my homeso my health has keep me out of work unexpected when I movedSCE&G already charges a lot for their serviceSo when you have you utilities shut off they add money to your next bill to turn it back onso for example....If my bill was $and I didn't pay it on time and it was shut off they will put and extra $on my next bill to turn it onso if that last bill was a struggle now my next almost $bill is going to be extra hardHow do they have an right to do that to peopleI don't understandI think they are ripping people offI have told them of my situation and they brush it under the ruggra
$has been added to my monthly bill in the last months in ColumbiaWe are very careful about energy consumption, because I am on a strict budget due to limited incomeIts not right that the customers are wearing the failed nuclear project How is it legal to impose rate hikes without consulting with those who are going to foot the bill? What about those who are in jeopardyThe weather is still too cold to go without heatThis business practice is repulsive!!
SCE&G has been reporting a paid account on my credit after they failed to notify me of the balance due
I am a former customer of SCE & GThe partial account number is XXXXXXXX*, the service address was *** *** *** *** in Columbia, SCI discontinued my service sometime in the spring of approximately April, at that time I paid what I assumed would be my last service billI updated customer service with my forwarding address and phone number just in case there were any additional fees or issues that needed to be settledI never received any communication from them so again I assumed that account was settledWhen I checked my credit report the following year, I noticed that SCE&G had reported the account with a balance due of $I contacted them immediately to settle the account and ensure that the fees were taken care of with a payment made on 1/31/for $I asked that the negative reporting be removed from my account since I made every effort I could to
SC&G CONTRACTED OUT A TREE COMPANY THAT LEFT MY BACKYARD DESTROYED WITH DEBRISTHEY DID NOT REMOVE WHAT THEY CUT DOWNPLUS DID AN INCOMPLETE JOB!!!!
DURING THE MONTH OF JUNESC&G HAD CONTRACTORS FROM CAROLINA TREE OR SOME COMPANY SIMILAR IN NAMECUTTING DOWN TREES ETCUPON ARRIVING HOME ONE DAY LAST MONTH I NOTICED THAT THE BACK OF MY TWO ACRE PROPERTY SEEMED TO BE CLUTTERED WITH DEBRIS FROM TREESBAMBOO ETCNOBODY BOTHERED TO CLEAN THIS DEBRIS OFF MY PROPERTY AFTER THEY CUT IT DOWN!!! THIS IS UNACCEPTABLE!!! THEY DID NOT DO A COMPLETE JOB OF CUTTING DOWN THE BAMBOO OR REMOVING IT FROM MY PROPERTYI AM THE ONLY AFRICAN AMERICAN IN THIS AREA OF MY NEIGHBORHOOD AND I HOPE THIS WAS NOT DONE ON PURPOSEI CALLED SC&G YEARS AGO TO COMPLAIN ABOUT THE BAMBOO ON HE WIRES TO NO AVAILNOW THEY COME AND LEAVE THIS MESS AND INCOMPLETE JOB IN MY YARDTHE Revdex.com TOLD ME TO RESOLVE THIS WITH YOU FIRSTIF NOT I WILL FILE A COMPLAINT AND POSSIBLE LAWSUIT FOR THIS MESS YOU LEFT MY YARD IN!!
Wrongfully billed and forced to pay or they threatened to cut off services
We recently moved from one home to anotherIn our previous home we had SCE&G as our electric providerWe had arranged for the payment plan that would average our monthly bill and at the end of the year, it would adjust according to our usageWe received a notice prior to moving that our bill had adjusted and increased by $per monthWhen we moved, we no longer had SCE&G for electric, but we still had them for gas servicesOur first month we received a bill for $I called and the CSR explained to me that the charge was for the adjustment of approximately $100/month for the previous yearWhen I explained that we didn't have it and asked if they could simply roll it into our new bill for the year, the CSR told me that in order to keep our services I would have to pay $within a couple of weeks and then an additional $per month on top of our new monthly bill until it was caught upWe didn't ha
Large Excessive Electric Bill
In January I received a very large Electric bill from SCE&G in the amount $ When I called the company they could not give me a logical explanation
I live alone, and have minimum electric usage, there is no broken appliance and nothing in my living environment as change
My Electric bill range from to $
The Bill as gone up times it in usage for the month of January
When I request and explanation SCE&G cannot give one
SCE&G wrongfully renamed my account as I was out of state working in Bill still owed validAccount restoration not facilitated
$loss in account credit and related wrongful use of account under relative's name, including property price tag for unwillingness of SCE&G to make equitable arrangements for utility restoration to *** *** *** *** SC XXXXX in the middle of background/ID fraud and theft preventing employment for myself as the principle, *** ** ***Negotiation was refused for account X-XXXX-XXXX-XXXX by SCE&G at South Carolina Office of Regulatory in February of
Failure to take responsibility
Recently a contractor for SCE&G came to my property to install new gas linesThey immediately started digging where it was not marked, which is against the SC law
hence they cut my Dish TV cableTheir representative called Dish for a repair not meBut I am being billed for the repairIt is not my responsibility to pay for their damages They are refusing to take responsibility for their contractor which the law says they are for anyone they hireIt only amounts to $60, so no big amount to hassle over
AC/heating warranty
We purchased the AC/heating warranty back in 2016, I believe we pay $or so per month Last Thursday JUne 7th, our ac starting getting warmer and warmer, so we called Friday morning to SCE&G to get a technician to come out, finally Friday afternoon we received a call for Goose Creek ac/heating telling they would be out in week I told then that I have a year old husband and senior dogs, and that wasn't reasonable So after a lot of pleading I finally got told that they would be there Monday Finally they came late Monday and said that there was a bad Freon leak, and getting a part and refilling with rwould cost $and there was no guarantee, and that SCE&G wouldn't cover any of it because our unit is yrs old We were not told that in the beginning so I called today and was told that we received info in the mail with the rules, but was not asked at the time we signed up for the warranty The lady on the phone said we would not
The SCE&G representative processed a refund for me of $The refund got cancelled due to an error made by the repI was not notifiedIt has been over three weeks and I still had not received my refundI called SCE&G for an explanation todayThey repwho took the call said the refund would be reprocessed againThe reason was it got cancelled She did not give me an explanationI asked for a supervisorThe supervisor told me about the rep.'s errorThe only solution the supervisor has is to reprocess the refund This is a very poor process for such a major utility companyThe mistake should have been identified and corrected to avoid a delay to the customerManagement at this place is obviously very low skilled or lack the training to be proactive thinkers on how to avoid such issues affecting their customers
When signed up for gas was given the option to pay a set amount each month to offset high usage months
After several months of not using gas called to see how much overage has accruedWas told nothing accruedWhat I was paying was a maintenance feeWas never told thisMisled by the customer service rep that called
On Jan.20,2016, SCE&G did digging on *** *** *** which resulted in damaging the water line of our Warehouse located at *** *** *** ***
On Thursday, Jan21, 2016, we arrived at our Warehouse located at *** *** *** *** Columbia, SC XXXXX, to see water "gushing" out of our water meter box and flooding *** *** *** go to our Warehouse several days a week, but not every dayWe immediately called the City of Columbia Water Department to report this problem, and they responded that "they were aware of the problem." The road was so flooded that it was actually sinking portions of *** *** *** We have also called the City of Columbia Water Depton Feb1, Feb8, Feb15, and Feb18, to report this problem including the fact that we have also experienced having "NO WATER" in our Warehouse,as a result of this incident by SCE&GWe had noticed spray painted markings on our property prior to this incident, so we concluded that this could indicate that some possible digg
Failure to take responsibility
Recently a contractor for SCE&G came to my property to install new gas linesThey immediately started digging where it was not marked, which is against the SC law
hence they cut my Dish TV cableTheir representative called Dish for a repair not meBut I am being billed for the repairIt is not my responsibility to pay for their damages They are refusing to take responsibility for their contractor which the law says they are for anyone they hireIt only amounts to $60, so no big amount to hassle over
I'm thankful to have lightsWith myself being on a fixed income sometimes I have to choose between lights, water or foodAnd I have called to have an extension extended by two or three days and it's always noI have my 90+ year old grandmother here and I myself have medical equipment, and it seems that no one really cares when you can't meet the deadline and your calling to advise thatI just think that the consumer should be valued just as much or if not more than the service providerWithout SCEG we have no light with out the consumer SCEG makes no money
SCE&G wants my wife and I to pay $for an apartment when haven't lived in since June 2nd
My partner looked online to see how much we owed for our SCE&G bill this monthWe expected the bill to be a little bit above $Instead it was $for Account Number X-XXXX-XXXX-XXXXWe felt that there had been some kind of mistake
Our lease ended with our previous apartment June 8th in Hanahan, we moved into our new apartment in Columbia on June 2nd My roommates moved out at the beginning of MayIn theory, our bill should have been decreasing however, it has increasedIf you look at the last statement our bill spikes during the month that we have not been thereWe called the former apartment that we lived at and they assured us that no one was staying in our previous apartmentWe are also fairly certain that there is a guy stealing electricity from othersMy mother mentioned that there was a man hanging around the power box/ac unitMy roommate informed me that one of o
I'm requesting that a fraudulent collection/charg-off account be removed from credit profile
I have tried multiple times to dispute a fraudulent account that is reporting to Experian, Equifax, and Transunion on my credit profile due to identity theftI didn't receive any verifiable proof from SCE&G of this accrued collection/charged-off debt for $I'm requesting that this account is deleted from all credit agencies
According to the Fair Credit Reporting Act, Section (a)(1)(A), you are required by federal law to verify - through the physical verification of the original signed consumer contract - any and all accounts you post on a credit reportOtherwise, anyone paying for your reporting services could fax, mail or email in a fraudulent account
This reporting error by SCE&G has caused denial of credit with other merchantsAlthough I feel as if I have exhausted my options regarding this fraudulent account with Verizon Wireless, I will continue to escalate this i
An individual other than me or listed as an authorized user on my account was allowed to turn off my electrical services without my knowledge/consent
On 11/2/an individual was allowed to turn off my services and switch them into their name without my permission or consent, even though they were not listed on my accountThey did not have to show any proof of identification nor confirmation of security information for the accountThis led to me losing my $deposit and having to pay an additional $deposit, instead of just being able to transfer my services as I had initially wanted to do in the first placeIn addition to this, upon informing SCE&G of my issues with this, I was told there was nothing they could do and that it's pretty much not that big of an issue
Yard was vandalized during easement work
On August 2016, while performing utility easement work for SCE&G in Columbia SC, employees of Trees Incvandalized my yard, fence and landscapingNOTE: I have no trees or shrubbery in the easement area, the damage occurred when Trees Inccut trees on neighboring properties, and they fell into my yardI have contacted SCE&G and a supervisor of Trees Incwas supposed to contact me about repairs but now, more than a week later, I still have not been contacted by Trees Inc
NOTE: I have been contacted by *** *** of SCE&G, who told me that Trees Incwould contact me within hoursMr*** also showed up at my home without an invitation and was condescending and insulting and I told him to leaveHe should not contact me or come onto my property
Continuous calls about a problem not addressed in a timely manner
I am a customer of SCE&G, as most people are forced to be in the city I called Monday to request that someone come out and look at a box in the ground because it needed repair The technician came out and spoke with my neighbor (because the box sits on our property lines) and said that he would be back Tuesday to repair the box However, he did not return On Wednesday I called again and had to open another service ticket because the first one was closed, however no work had been done After not seeing not seeing a technician, I called again on Friday and then again on Saturday morning When I was finally told the box was AT&T property I called AT&T an the technician actually knocked on my door and spoke with me on the same day of the service call He said the box was not theirs and it was too hot I called SCE&G back to send out another technician so that I could show them the problem, just to ensure they we
Unwillingness to credit subdivision lighting charge
I am unemployed and received utility assistance from Wateree Community Actions Incwho paid all but $of the bill SCE&G bills monthly for the lights they put in the subdivision, which are theirs and not exclusive to my house Actually, I do not have a light in my yard, neither does either one of my neighbors I called today and asked for a credit when speaking with customer service representative *** who transferred me to a Supervisor named *** but neither had the authority to credit $to my account
charging $deposit on your next bill for shut off
My name is *** ***I have been in and out of work due to health problemsI live in Hanahan SCthe tax bracket is already high because of the areajust finished going thru an divorce and working in a chemical fill area my health been going downmoney issues has came to me a lot also being and single parent in my homeso my health has keep me out of work unexpected when I movedSCE&G already charges a lot for their serviceSo when you have you utilities shut off they add money to your next bill to turn it back onso for example....If my bill was $and I didn't pay it on time and it was shut off they will put and extra $on my next bill to turn it onso if that last bill was a struggle now my next almost $bill is going to be extra hardHow do they have an right to do that to peopleI don't understandI think they are ripping people offI have told them of my situation and they brush it under the ruggra
$has been added to my monthly bill in the last months in ColumbiaWe are very careful about energy consumption, because I am on a strict budget due to limited incomeIts not right that the customers are wearing the failed nuclear project How is it legal to impose rate hikes without consulting with those who are going to foot the bill? What about those who are in jeopardyThe weather is still too cold to go without heatThis business practice is repulsive!!