Their payment system charged me a dollar fee for a 'bad check' when in fact it should have informed me when that was not correct twice
I initially had to pay a dollar fee to start service based on my creditOkay I get thatBut when I went to make my first actual payment not including the 150, the system did not prompt me to change my checking info and I had transposed numbersI processed the payment thinking the numbers were correct and I got a fee for 'bad check'This has happened twice now for a total of dollars in feesTheir system should not allow bad numbers to go throughIt is antiquatedI never wrote a bad check and because of their lack-luster online system, I have to pay dollars in fees and am no longer allowed to pay by checkAfter the first fee I gave my checking info over the phone and it should have invalidated the incorrect account number I put in and it did notI could not go back and check the account numbers entered because you can't see the en
Moved out September 30th , disconnected service and still being charged
My lease ended on September 30th I contacted the company on July 28th, letting them know that is the date I would be cutting off my serviceI again sent them a letter with my bill in September and called saying that I was still being charged for electricity Unbeknownst to me, the company forwarded the payments to collections with no consent from me violating FCRA and also no corepondenceThe lease ending agreement I sent them had my new address and I also gave it to themI would never under any circumstance leave an electricity bill unpaid I want this remedied
I tried to pay my bill with cash when I received notice of a draft that was returned, and custom er wand customer service said it had been paid
The bill is too high for the amount of energy that I useI tried to pay the bill with cash, and received a statement that I had a zero balanceA week later, I received notification that I had an outstanding bill for over $I paid other bills with the cash that I tried to pay SCE&G withThe lady at the Flora Street office says my service will be turned off if the bill isn't paid by March 6, I am a senior citizen who couldn't work for a while due to health issues, and the expense has caught up with meSCE&G's charges are not accurate and their inhumanity is demonstrated by their customer service
Company has been auto-drafting funds for electric at residence I no longer reside
In December of 2015, I purchased a home My lease on my apartment at *** *** *** *** SC, XXXXX did not end until the end of January I placed a request to have electric and gas transferred into my name on December at *** *** and requested that electric be terminated at *** *** I setup auto-draft at this time for my new account SCE&G not only setup auto-draft for the wrong residence, but has continued to bill me even though this is the second time I've called them asking why my other account is still active since January
This account shows a $balance on my credit reports, I do not owe this debt and I do not have a contract with this companyI want this item removed
This account shows a $balance on my credit reports, I do not owe this debt and I do not have a contract with this companyI want this item removed
Sce&G are adding extra charges to my bill I have my breaker box off for my electrical heat and air I have had a new roof windows and insulation pu
Put in and my bill is still reading over this is unfair practice I have not seen a meter man in my area in a very long time more than months the rep told me they drive by .,I want my meter read the correct way and adjustments made to my bill I know about the failed plant that is not my problem that a bad business decision that a company made and I should not we should not be held responsible for any inaccuracies
I got a $balance owed email on 8/30/and then a bill due for $on 9/28/for $
I had my service transferred to my new residence on 8/24/and had it shut off at the old residence on 8/28/On 8/30/I got my bill for July/Aug and it said $dueOn 9/28/I got my bill and it said $dueI called and the clerk said it was $for July/Aug bill and now SeptbillI said why didn't they email me the July/aug bill with the $due, it said $duepeople can not afford a $monthly billIf they would have emailed me the july/aug bill for $I would have paid that than
I tried to pay my bill with cash when I received notice of a draft that was returned, and custom er wand customer service said it had been paid
The bill is too high for the amount of energy that I useI tried to pay the bill with cash, and received a statement that I had a zero balanceA week later, I received notification that I had an outstanding bill for over $I paid other bills with the cash that I tried to pay SCE&G withThe lady at the Flora Street office says my service will be turned off if the bill isn't paid by March 6, I am a senior citizen who couldn't work for a while due to health issues, and the expense has caught up with meSCE&G's charges are not accurate and their inhumanity is demonstrated by their customer service
Multiple complaints reported by customer for broken meter at home went ignored, resulting in extremely large electric bill once fixed
In the summer of 2017, my husband and I noticed our electric bill was incorrect, as we were being billed around $20/month during the hottest months of the yearI immediately called SCEG to report the low bills, noting I believed our meter must be broken, and they advised they would send somebody to check the meter and repair if it was in fact broken After receiving a second extremely low bill, I called to report the issue again Again I was told they would be sending somebody out to check on the issue Eventually our bill returned to normal, so I was under the impression the issue was resolvedI was also told by customer service at the time of the 2nd complaint I would not be billed the difference, as they had no way of telling what our usage was A few months later, we received a bill for over $500, with no notice, and were told it was due to t
I have been a victim of fraud and it has been over a month since I have filed a complaint with them with no response
On 5-04-I talked to someone at SCE AND G concerning a bill on my credit report that is not mineI have never lived in South Carolina and I am a victim of identity theft.The information on my credit report has not been verified by me and is NOT MINEIt has been well over a month and I haven't heard a response from them regarding this matter
I have paid an outstanding account with scana of $I have continuously asked them for it to be removed off my credit reportI also sent out a pay to delete letter to the company and they respond that they would not delete the account it has to stay on for seven yearsI don't understand why this have to continue to be on my credit reports since it is paid in fullThis is not helping my credit also if I would of paid the bill on time it wouldn't be on my credit report so I don't understand what's the prob;em with it being removed now
Product_Or_Service: Scana Energy Regulated
On Jan.20,2016, SCE&G did digging on *** *** *** which resulted in damaging the water line of our Warehouse located at *** *** *** ***
On Thursday, Jan21, 2016, we arrived at our Warehouse located at *** *** *** *** Columbia, SC XXXXX, to see water "gushing" out of our water meter box and flooding *** *** *** go to our Warehouse several days a week, but not every dayWe immediately called the City of Columbia Water Department to report this problem, and they responded that "they were aware of the problem." The road was so flooded that it was actually sinking portions of *** *** *** We have also called the City of Columbia Water Depton Feb1, Feb8, Feb15, and Feb18, to report this problem including the fact that we have also experienced having "NO WATER" in our Warehouse,as a result of this incident by SCE&GWe had noticed spray painted markings on our property prior to this incident, so we concluded that this could indicate that some possible digg
The SCE&G representative processed a refund for me of $The refund got cancelled due to an error made by the repI was not notifiedIt has been over three weeks and I still had not received my refundI called SCE&G for an explanation todayThey repwho took the call said the refund would be reprocessed againThe reason was it got cancelled She did not give me an explanationI asked for a supervisorThe supervisor told me about the rep.'s errorThe only solution the supervisor has is to reprocess the refund This is a very poor process for such a major utility companyThe mistake should have been identified and corrected to avoid a delay to the customerManagement at this place is obviously very low skilled or lack the training to be proactive thinkers on how to avoid such issues affecting their customers
Sce&G are adding extra charges to my bill I have my breaker box off for my electrical heat and air I have had a new roof windows and insulation pu
Put in and my bill is still reading over this is unfair practice I have not seen a meter man in my area in a very long time more than months the rep told me they drive by .,I want my meter read the correct way and adjustments made to my bill I know about the failed plant that is not my problem that a bad business decision that a company made and I should not we should not be held responsible for any inaccuracies
asking for all original creditor account holder information
Asking for all original creditor account holder information including letter of assignment and proof of legal ownership and right to collect right to report and right to contact
I am demanding a cease and desist so DELETION from credit reports per FDCPA as it states reporting is a CONTINUED attempt to collect a debt and that is illegal
This account shows a $balance on my credit reports, I do not owe this debt and I do not have a contract with this companyI want this item removed
This account shows a $balance on my credit reports, I do not owe this debt and I do not have a contract with this companyI want this item removed
I wish we had another company other than SCE>hey are so expensiveThey keep going up on rates for no reasonFirst it was so they could build the plant that they didn't even finishThen it was for I do not know whatI love how they give the news station reports saying that they are going to give back money to the customers because of the them not following through with the plantThat was a lieI wish another company would come and knock them out of the wayWhen I move I am going to make sure that where I move to does not have SCE&G
Yard was vandalized during easement work
On August 2016, while performing utility easement work for SCE&G in Columbia SC, employees of Trees Incvandalized my yard, fence and landscapingNOTE: I have no trees or shrubbery in the easement area, the damage occurred when Trees Inccut trees on neighboring properties, and they fell into my yardI have contacted SCE&G and a supervisor of Trees Incwas supposed to contact me about repairs but now, more than a week later, I still have not been contacted by Trees Inc
NOTE: I have been contacted by *** *** of SCE&G, who told me that Trees Incwould contact me within hoursMr*** also showed up at my home without an invitation and was condescending and insulting and I told him to leaveHe should not contact me or come onto my property
I contacted company to have power reactivated and after agreeing to only pay reconnect fee to have done no question the next day, electricity was not turned onArrived for closing of my house sell Friday and discovered so called and spoke to manager who said would have turned on by that afternoon but again did not activate
The new owners agreed to close but had to stay at hotel since she was pregnant and weather was to be unusually cold that weekendSince manager said no one works on weekends (after 5:00pm Friday)Monday would be soonest to turn on
This was completely ridiculous and unacceptable serviceAfter many many years of being a great customer that's the service received
I'm truly grateful I don't live in SC anymore
I'm being told that for days of service is higher then days of service when I asked why did my bill jump so high
I was told my bill jump so high because in Decthe temp dropped so that will cost the heating unit to continue to turn on and off but I when I told the repthere is no heating unit she said she will call me back ,I received a call XX-XX-XXXX and the repsaid it was the heating unit that was costing it to jump, I stated there is no unit and need to know how did the bill get so high and I been using the same thing ,nobody can tell me anything but told me my bill will be very high in JanWhen I asked how would she know when that month hasnt came and I would like to know what is going on and can I submit a copy of the bill
Their payment system charged me a dollar fee for a 'bad check' when in fact it should have informed me when that was not correct twice
I initially had to pay a dollar fee to start service based on my creditOkay I get thatBut when I went to make my first actual payment not including the 150, the system did not prompt me to change my checking info and I had transposed numbersI processed the payment thinking the numbers were correct and I got a fee for 'bad check'This has happened twice now for a total of dollars in feesTheir system should not allow bad numbers to go throughIt is antiquatedI never wrote a bad check and because of their lack-luster online system, I have to pay dollars in fees and am no longer allowed to pay by checkAfter the first fee I gave my checking info over the phone and it should have invalidated the incorrect account number I put in and it did notI could not go back and check the account numbers entered because you can't see the en
Moved out September 30th , disconnected service and still being charged
My lease ended on September 30th I contacted the company on July 28th, letting them know that is the date I would be cutting off my serviceI again sent them a letter with my bill in September and called saying that I was still being charged for electricity Unbeknownst to me, the company forwarded the payments to collections with no consent from me violating FCRA and also no corepondenceThe lease ending agreement I sent them had my new address and I also gave it to themI would never under any circumstance leave an electricity bill unpaid I want this remedied
I tried to pay my bill with cash when I received notice of a draft that was returned, and custom er wand customer service said it had been paid
The bill is too high for the amount of energy that I useI tried to pay the bill with cash, and received a statement that I had a zero balanceA week later, I received notification that I had an outstanding bill for over $I paid other bills with the cash that I tried to pay SCE&G withThe lady at the Flora Street office says my service will be turned off if the bill isn't paid by March 6, I am a senior citizen who couldn't work for a while due to health issues, and the expense has caught up with meSCE&G's charges are not accurate and their inhumanity is demonstrated by their customer service
Company has been auto-drafting funds for electric at residence I no longer reside
In December of 2015, I purchased a home My lease on my apartment at *** *** *** *** SC, XXXXX did not end until the end of January I placed a request to have electric and gas transferred into my name on December at *** *** and requested that electric be terminated at *** *** I setup auto-draft at this time for my new account SCE&G not only setup auto-draft for the wrong residence, but has continued to bill me even though this is the second time I've called them asking why my other account is still active since January
This account shows a $balance on my credit reports, I do not owe this debt and I do not have a contract with this companyI want this item removed
This account shows a $balance on my credit reports, I do not owe this debt and I do not have a contract with this companyI want this item removed
Sce&G are adding extra charges to my bill I have my breaker box off for my electrical heat and air I have had a new roof windows and insulation pu
Put in and my bill is still reading over this is unfair practice I have not seen a meter man in my area in a very long time more than months the rep told me they drive by .,I want my meter read the correct way and adjustments made to my bill I know about the failed plant that is not my problem that a bad business decision that a company made and I should not we should not be held responsible for any inaccuracies
I got a $balance owed email on 8/30/and then a bill due for $on 9/28/for $
I had my service transferred to my new residence on 8/24/and had it shut off at the old residence on 8/28/On 8/30/I got my bill for July/Aug and it said $dueOn 9/28/I got my bill and it said $dueI called and the clerk said it was $for July/Aug bill and now SeptbillI said why didn't they email me the July/aug bill with the $due, it said $duepeople can not afford a $monthly billIf they would have emailed me the july/aug bill for $I would have paid that than
I tried to pay my bill with cash when I received notice of a draft that was returned, and custom er wand customer service said it had been paid
The bill is too high for the amount of energy that I useI tried to pay the bill with cash, and received a statement that I had a zero balanceA week later, I received notification that I had an outstanding bill for over $I paid other bills with the cash that I tried to pay SCE&G withThe lady at the Flora Street office says my service will be turned off if the bill isn't paid by March 6, I am a senior citizen who couldn't work for a while due to health issues, and the expense has caught up with meSCE&G's charges are not accurate and their inhumanity is demonstrated by their customer service
Multiple complaints reported by customer for broken meter at home went ignored, resulting in extremely large electric bill once fixed
In the summer of 2017, my husband and I noticed our electric bill was incorrect, as we were being billed around $20/month during the hottest months of the yearI immediately called SCEG to report the low bills, noting I believed our meter must be broken, and they advised they would send somebody to check the meter and repair if it was in fact broken After receiving a second extremely low bill, I called to report the issue again Again I was told they would be sending somebody out to check on the issue Eventually our bill returned to normal, so I was under the impression the issue was resolvedI was also told by customer service at the time of the 2nd complaint I would not be billed the difference, as they had no way of telling what our usage was A few months later, we received a bill for over $500, with no notice, and were told it was due to t
I have been a victim of fraud and it has been over a month since I have filed a complaint with them with no response
On 5-04-I talked to someone at SCE AND G concerning a bill on my credit report that is not mineI have never lived in South Carolina and I am a victim of identity theft.The information on my credit report has not been verified by me and is NOT MINEIt has been well over a month and I haven't heard a response from them regarding this matter
I have paid an outstanding account with scana of $I have continuously asked them for it to be removed off my credit reportI also sent out a pay to delete letter to the company and they respond that they would not delete the account it has to stay on for seven yearsI don't understand why this have to continue to be on my credit reports since it is paid in fullThis is not helping my credit also if I would of paid the bill on time it wouldn't be on my credit report so I don't understand what's the prob;em with it being removed now
Product_Or_Service: Scana Energy Regulated
On Jan.20,2016, SCE&G did digging on *** *** *** which resulted in damaging the water line of our Warehouse located at *** *** *** ***
On Thursday, Jan21, 2016, we arrived at our Warehouse located at *** *** *** *** Columbia, SC XXXXX, to see water "gushing" out of our water meter box and flooding *** *** *** go to our Warehouse several days a week, but not every dayWe immediately called the City of Columbia Water Department to report this problem, and they responded that "they were aware of the problem." The road was so flooded that it was actually sinking portions of *** *** *** We have also called the City of Columbia Water Depton Feb1, Feb8, Feb15, and Feb18, to report this problem including the fact that we have also experienced having "NO WATER" in our Warehouse,as a result of this incident by SCE&GWe had noticed spray painted markings on our property prior to this incident, so we concluded that this could indicate that some possible digg
The SCE&G representative processed a refund for me of $The refund got cancelled due to an error made by the repI was not notifiedIt has been over three weeks and I still had not received my refundI called SCE&G for an explanation todayThey repwho took the call said the refund would be reprocessed againThe reason was it got cancelled She did not give me an explanationI asked for a supervisorThe supervisor told me about the rep.'s errorThe only solution the supervisor has is to reprocess the refund This is a very poor process for such a major utility companyThe mistake should have been identified and corrected to avoid a delay to the customerManagement at this place is obviously very low skilled or lack the training to be proactive thinkers on how to avoid such issues affecting their customers
Sce&G are adding extra charges to my bill I have my breaker box off for my electrical heat and air I have had a new roof windows and insulation pu
Put in and my bill is still reading over this is unfair practice I have not seen a meter man in my area in a very long time more than months the rep told me they drive by .,I want my meter read the correct way and adjustments made to my bill I know about the failed plant that is not my problem that a bad business decision that a company made and I should not we should not be held responsible for any inaccuracies
asking for all original creditor account holder information
Asking for all original creditor account holder information including letter of assignment and proof of legal ownership and right to collect right to report and right to contact
I am demanding a cease and desist so DELETION from credit reports per FDCPA as it states reporting is a CONTINUED attempt to collect a debt and that is illegal
This account shows a $balance on my credit reports, I do not owe this debt and I do not have a contract with this companyI want this item removed
This account shows a $balance on my credit reports, I do not owe this debt and I do not have a contract with this companyI want this item removed
I wish we had another company other than SCE>hey are so expensiveThey keep going up on rates for no reasonFirst it was so they could build the plant that they didn't even finishThen it was for I do not know whatI love how they give the news station reports saying that they are going to give back money to the customers because of the them not following through with the plantThat was a lieI wish another company would come and knock them out of the wayWhen I move I am going to make sure that where I move to does not have SCE&G
Yard was vandalized during easement work
On August 2016, while performing utility easement work for SCE&G in Columbia SC, employees of Trees Incvandalized my yard, fence and landscapingNOTE: I have no trees or shrubbery in the easement area, the damage occurred when Trees Inccut trees on neighboring properties, and they fell into my yardI have contacted SCE&G and a supervisor of Trees Incwas supposed to contact me about repairs but now, more than a week later, I still have not been contacted by Trees Inc
NOTE: I have been contacted by *** *** of SCE&G, who told me that Trees Incwould contact me within hoursMr*** also showed up at my home without an invitation and was condescending and insulting and I told him to leaveHe should not contact me or come onto my property
I contacted company to have power reactivated and after agreeing to only pay reconnect fee to have done no question the next day, electricity was not turned onArrived for closing of my house sell Friday and discovered so called and spoke to manager who said would have turned on by that afternoon but again did not activate
The new owners agreed to close but had to stay at hotel since she was pregnant and weather was to be unusually cold that weekendSince manager said no one works on weekends (after 5:00pm Friday)Monday would be soonest to turn on
This was completely ridiculous and unacceptable serviceAfter many many years of being a great customer that's the service received
I'm truly grateful I don't live in SC anymore
I'm being told that for days of service is higher then days of service when I asked why did my bill jump so high
I was told my bill jump so high because in Decthe temp dropped so that will cost the heating unit to continue to turn on and off but I when I told the repthere is no heating unit she said she will call me back ,I received a call XX-XX-XXXX and the repsaid it was the heating unit that was costing it to jump, I stated there is no unit and need to know how did the bill get so high and I been using the same thing ,nobody can tell me anything but told me my bill will be very high in JanWhen I asked how would she know when that month hasnt came and I would like to know what is going on and can I submit a copy of the bill