The customer’s request to speak with a Supervisor was requested this morning therefore a Supervisor will be in contact with the customer as soon as possible to discuss her concerns/request.
PRIOR TO DISCUSSING WHETHER OR NOT THE CUSTOMER'S ACCOUNT IS ENTITLED TO A CREDIT, THE COMPANY NEEDS TO VERIFY THE ELECTRIC METER IS FOR THE EXCLUSIVE USE OF THAT UNIT. SEVERAL ATTEMPTS HAVE BEEN MADE TO CONTACT THE CUSTOMER TO SCHEDULE AN APPOINTMENT TO VISIT THE SITE. CONTACT INFORMATION WAS PROVIDED VIA VOICEMAIL. WE ENCOURAGE THE CUSTOMER TO CONTACT THE COMPANY REPRESENTATIVE TO DISCUSS FURTHER.
THE ACCOUNT WAS NOT SENT TO A COLLECTION AGENCY...IT WAS SENT TO OUR COLLECTIONS TEAM TO SEND THE NOTIFICATION OUT FOR THE UNPAID BALANCE. OUR COLLECTIONS TEAM HAS BEEN NOTIFIED AND IT WILL NOT APPEAR ON ANY CREDIT RATINGS...
A REVIEW OF THE ACCOUNT SHOWS THAT A DISCONNECT NOTICE WAS SENT OUT ON 05/23/2016. THERE WAS NO CONTACT FROM THE CUSTOMER WITH A PAYMENT ARRANGEMENT OR PAYMENT, WHICH IS WHY THE SERVICE WAS DISCONNECTED. ALL CUSTOMERS WHO ARE SHUT OFF FOR NON PAYMENT ARE REQUIRED TO PAY A SECURITY...
Complaint[redacted]
I am rejecting this response because: it's not the way I wanted it to work it's what the program paid!! Like I said the notes should go back to March 22 or 23 stating what it was for! It paid the 195$ to start program and 3 payments Since I just started working eversource can't just do what they want with the money when it was meant for something else
Sincerely,
[redacted]
A review of the account shows the customer’s total account balance is $2,587.92. The customer was previously on the New Start Program from 10/01/2015 to 02/11/2016 for $460.00 month. At the time of enrollment, the customer’s total balance was $2,137.57. The customer’s total accrued charges after the...
enrollment on New Start was $1605.70. Please find the breakdown below:
10/15/2015 billing statement: $317.85 (usage from 09/16/15-10/15/15)
11/13/2015 billing statement: $356.60 (usage from 10/15/15-11/13/15)
12/15/2015 billing statement: $391.42 (usage from 11/13/15-12/15/15)
01/19/2016 billing statement: $539.83 (usage from 12/15/15-01/19/16)
The customer made two payments of $460.00 on 11/05/15 and on 01/11/16 totaling $920.00. For each payment of the $460, Eversource deducted $178.14 from the customer’s balance of which is the total monthly forgiveness amount as long as the customer makes a payment. Therefore a total of $356.28 was forgiven ($178 x2).
On 02/12/16, due to the delinquent balance (60 days past due) the customer was removed from the New Start Program and reverted back to normal billing. At the time of removal from the program, the customers balance was $2466.99. Since the removal of New Start, the customer has accrued $1494.05 in monthly charges and $76.91 in late payment charges. Please find the breakdown below:
02/16/2016: $570.89 (usage from 01/19/16-02/16/16)
03/16/2016: $485.24 (usage from 02/16/16-03/16/16)
04/15/2016: $437.92 (usage from 03/16/16-04/15/16)
The customer paid a total of $1450.00 ($460 on 03/23/16, $490 on 04/14/16 and $500 on 05/03/16) therefore the customer’s balance to date is $2587.92. The customer’s monthly bills are based on actual readings therefore the customer is responsible for the balance of $2587.92. The customer may find a spreadsheet attached to reflect the balance breakdown.
If the customer wants to discuss their balance and usage further the customer may our Customer Service Center at ###-###-####. Representatives are available Monday- Friday from 7:00 AM to 7:00 PM. If the customer wants to discuss payment arrangement options and/or New Start re-enrollment, the customer may call our Credit and Collection Center at ###-###-####. Representatives are available Monday-Friday from 7:00 AM to 7:00 PM.
Complaint: [redacted]
I am rejecting this response because: eversource charged me $400 for ten days of service for gas usage that I hadn't been using. The landlord has already checked piping and everything is fine. I'm disputing the amount because no one can use $400 worth of gas in ten days. The electric bill isn't the problem, the gas bill is. Theyre overcharging customers because its winter and are trying to con customers with their over inflated rates. As a new customer I was told that I'd be getting a discount and would be charged less for the first year, then at the end of the year I'd have to decide if I wanted to keep the current rate. I've seen no such discount and in fact I've been charged very high rates from day one. As I didn't have hot water during the time of this billing cycle I feel that I'm entitled to a bill credit because if the heat stays at a temperature range of 65-68 degrees, and I had no hot water, how can I be charged $400 in town days? They claim to have actual readings but its obviously not accurate.
Sincerely,
Michelle Thompson
THE CUSTOMERS BILLING STATEMENT IS COMPRISED OF TWO (2) PARTS: DELIVERY CHARGES AND SUPPLIER CHARGES. A DELIVERY CHARGE IS THE PRICE FOR THE DISTRIBUTION, OR DELIVERY, OF ELECTRICITY FROM THE GENERATING STATION THROUGH THE DISTRIBUTION SYSTEM TO THE CUSTOMER. A SUPPLIER CHARGE IS THE PRICE FOR THE...
GENERATION OF ELECTRICITY. ALL RESIDENTIAL CUSTOMERS ARE CHARGED THE SAME DELIVERY CHARGE. CUSTOMERS HAVE THE OPTION OF CHOOSING A THIRD PARTY SUPPLIER.
AFTER REVIEW OF THE ACCOUNT THE CUSTOMER RECEIVES A DELIVERY CHARGE FROM [redacted] AND A SUPPLIER CHARGE FROM A THIRD PARTY SUPPLIER. THE CUSTOMERS DECEMBER BILLING STATEMENT (NOVEMBER 24-DECEMBER 26) IN THE AMOUNT OF $211.15 IS SLIGHTLY HIGHER THEN PREVIOUS MONTHS DUE TO AN INCREASE IN USAGE (TYPICAL DURING WINTER MONTHS) AND AN INCREASE IN THE CUSTOMERS THIRD PARTY SUPPLIER RATE. [redacted] DID NOT CHANGE ITS RATE UNTIL JANUARY 1ST 2015. ANY INCREASE IN THE CUSTOMERS BILLING STATEMENT IS SOLELY ATTRIBUTABLE TO THE INCREASE IN USAGE AND THE INCREASE ON THE THIRD PARTY SUPPLIER RATE. ANY DISPUTE REGARDING THE THIRD PARTY SUPPLIER RATE INCREASE MUST BE ADDRESSED WITH THAT PARTICULAR SUPPLIER.
THE CUSTOMERS JANUARY STATEMENT (DECEMBER 26-JANUARY 28) IN THE AMOUNT OF $245.49 AGAIN REFLECTS HIGH USAGE ATTRIBUTABLE TO THE DECREASE IN WEATHER DEGREES. THE CUSTOMER ALSO HAS A THIRD PARTY SUPPLIER; THE CUSTOMER MAY CONTACT THE THIRD PARTY SUPPLIER TO DISCUSS RATES. [redacted] DID HAVE A SLIGHT INCREASE IN ITS DELIVERY CHARGE, HOWEVER, THIS IS STANDARD FOR ALL CUSTOMERS APPROVED BY THE PUBLIC UTILITIES REGULATORY AUTHORITY EFFECTIVE JANUARY 1ST 2015. INCREASE IN BILLING STATEMENTS AS A RESULT OF THE INCREASED DELIVERY CHARGE CANNOT BE REFUNDED.
THE CUSTOMER MAY CONTACT CUSTOMER SERVICE AT [redacted] SHOULD SHE HAVE ADDITIONAL QUESTIONS OR CONCERNS.
Our records indicate that a notification regarding the security deposit of $1560 was mailed to the customer on 01/30/2017. Additionally, a termination notice was mailed on 02/24/17 informing the security deposit of $1560 was overdue. With no payment or payment arrangement on the account the service...
was disconnected. The security deposit will be returned with 24 months of good payment history.
The additional deposit that the customer is referencing was requested on 05/03/16 for a different service address in the amount of $575.00. The deposit was paid on 06/28/16 and will be returned with 24 months of good payment history.
A deposit is requested on an account after a customer receives 4 or more disconnect notices in a rolling 12 months or is disconnected. A deposit can be waived if the customer receives financial assistance from a state or government agency by providing documentation, enrolls in auto pay,...
provides an acceptable gaurntor or surety bond. If the customer cannot work out one of the options they can set up a 3 part payment arrangement.
Auto Pay is deducted from the customers bank account 23 days after the customer cycle bills and cannot be deducted on a specific date.
On February 2, 2015 [redacted] officially changed their company name to Eversource. Although the company name changed, the customer’s account information did not. A review of your account shows the customer's usage did increase during the billing period of 2/24/15 – 3/24/15.
Had we been made aware prior to the customer selling the property, we could have arranged to take a meter reading as of the closing date of 3/16/15 and stop the billing as of that date.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, as long as it really does happen.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:Good morning I am writing in regards to a previous compliant against Eversource (formerly [redacted]) # [redacted]. Eversource has not responded to a claim I submitted on May 22, 2015 via certified mail for an ongoing issue which was finally resolved on April 7, 2015. I would like to b reimburse for my out of pocket expenses as well as a credit to my bill detailed in my correspondence to them. I would greatly appreciate a response. I think it is totally unprofessional for my request to be ignored, especially since I was having a problem with my power since February 2014 - over a year ago. I do appreciate your assistance in this matter. Sincerely , [redacted]
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] [redacted] [redacted] Hopefully, Eversource's correction of the start date my meter going back into my name indicates that Eversource reviewed my account, which is what I asked for; now that Eversource has corrected by billing, I need to a bill with my current balance sent to my address so I may know what I currently owe, as Eversource sent me a bill for an additional $26+, right after I paid the $94+ bill on July 3rd 2017. I always pay my bills in full and with a credit rating of 799, I cannot take a chance Eversource will negatively effect my hard work and commitment, especially now as I am seeking to move, so I need a physical bill - sent to my mailing address - showing the current balance of my account.
We’re sorry that you were not aware of the company name change. We made every attempt to notify our customers of the change. CL&P officially became Eversource on February 2, 2015 and communicated this change in an advertising campaign, our new one company website, and much more. Your...
February bill insert included a letter explaining the name change, as well as handy information that customers may need to reach us or pay their bill. On the outside of the envelope which contains the billing statement, as well as the envelope that contained the disconnect reminder notice it reads “CL&P is now Eversource”. A review of the customer's account shows a disconnect notice was mailed on April 1, 2015. After 12 months of good credit the deposit amount will be refunded or applied to the account.
The customers usage increased which resulted in the budget billing amount paid to be too low. The customer has been removed from budget billing and should contact Eversource to set up a winter payment arrangement at ###-###-#### or ###-###-#### Monday-Friday 7am-7pm.
Complaint: [redacted]
I am rejecting this response because: No bill, or notice was received at either address. A utility should make a greater effort to inform there customers of power termination ,they could
use mail, phone,and e-mail. Loss of power is a major problem for a restaurant and should never happen,it is callous to shut off power without any attempt to notify a customer who has given them thousands of dollars.Sincerely,
[redacted]
The customer’s request to speak with a Supervisor was requested this morning therefore a Supervisor will be in contact with the customer as soon as possible to discuss her concerns/request.
PRIOR TO DISCUSSING WHETHER OR NOT THE CUSTOMER'S ACCOUNT IS ENTITLED TO A CREDIT, THE COMPANY NEEDS TO VERIFY THE ELECTRIC METER IS FOR THE EXCLUSIVE USE OF THAT UNIT. SEVERAL ATTEMPTS HAVE BEEN MADE TO CONTACT THE CUSTOMER TO SCHEDULE AN APPOINTMENT TO VISIT THE SITE. CONTACT INFORMATION WAS PROVIDED VIA VOICEMAIL. WE ENCOURAGE THE CUSTOMER TO CONTACT THE COMPANY REPRESENTATIVE TO DISCUSS FURTHER.
THE ACCOUNT WAS NOT SENT TO A COLLECTION AGENCY...IT WAS SENT TO OUR COLLECTIONS TEAM TO SEND THE NOTIFICATION OUT FOR THE UNPAID BALANCE. OUR COLLECTIONS TEAM HAS BEEN NOTIFIED AND IT WILL NOT APPEAR ON ANY CREDIT RATINGS...
A REVIEW OF THE ACCOUNT SHOWS THAT A DISCONNECT NOTICE WAS SENT OUT ON 05/23/2016. THERE WAS NO CONTACT FROM THE CUSTOMER WITH A PAYMENT ARRANGEMENT OR PAYMENT, WHICH IS WHY THE SERVICE WAS DISCONNECTED. ALL CUSTOMERS WHO ARE SHUT OFF FOR NON PAYMENT ARE REQUIRED TO PAY A SECURITY...
DEPOSIT.
Complaint[redacted]
I am rejecting this response because: it's not the way I wanted it to work it's what the program paid!! Like I said the notes should go back to March 22 or 23 stating what it was for! It paid the 195$ to start program and 3 payments Since I just started working eversource can't just do what they want with the money when it was meant for something else
Sincerely,
[redacted]
A review of the account shows the customer’s total account balance is $2,587.92. The customer was previously on the New Start Program from 10/01/2015 to 02/11/2016 for $460.00 month. At the time of enrollment, the customer’s total balance was $2,137.57. The customer’s total accrued charges after the...
enrollment on New Start was $1605.70. Please find the breakdown below:
10/15/2015 billing statement: $317.85 (usage from 09/16/15-10/15/15)
11/13/2015 billing statement: $356.60 (usage from 10/15/15-11/13/15)
12/15/2015 billing statement: $391.42 (usage from 11/13/15-12/15/15)
01/19/2016 billing statement: $539.83 (usage from 12/15/15-01/19/16)
The customer made two payments of $460.00 on 11/05/15 and on 01/11/16 totaling $920.00. For each payment of the $460, Eversource deducted $178.14 from the customer’s balance of which is the total monthly forgiveness amount as long as the customer makes a payment. Therefore a total of $356.28 was forgiven ($178 x2).
On 02/12/16, due to the delinquent balance (60 days past due) the customer was removed from the New Start Program and reverted back to normal billing. At the time of removal from the program, the customers balance was $2466.99. Since the removal of New Start, the customer has accrued $1494.05 in monthly charges and $76.91 in late payment charges. Please find the breakdown below:
02/16/2016: $570.89 (usage from 01/19/16-02/16/16)
03/16/2016: $485.24 (usage from 02/16/16-03/16/16)
04/15/2016: $437.92 (usage from 03/16/16-04/15/16)
The customer paid a total of $1450.00 ($460 on 03/23/16, $490 on 04/14/16 and $500 on 05/03/16) therefore the customer’s balance to date is $2587.92. The customer’s monthly bills are based on actual readings therefore the customer is responsible for the balance of $2587.92. The customer may find a spreadsheet attached to reflect the balance breakdown.
If the customer wants to discuss their balance and usage further the customer may our Customer Service Center at ###-###-####. Representatives are available Monday- Friday from 7:00 AM to 7:00 PM. If the customer wants to discuss payment arrangement options and/or New Start re-enrollment, the customer may call our Credit and Collection Center at ###-###-####. Representatives are available Monday-Friday from 7:00 AM to 7:00 PM.
Complaint: [redacted]
I am rejecting this response because: eversource charged me $400 for ten days of service for gas usage that I hadn't been using. The landlord has already checked piping and everything is fine. I'm disputing the amount because no one can use $400 worth of gas in ten days. The electric bill isn't the problem, the gas bill is. Theyre overcharging customers because its winter and are trying to con customers with their over inflated rates. As a new customer I was told that I'd be getting a discount and would be charged less for the first year, then at the end of the year I'd have to decide if I wanted to keep the current rate. I've seen no such discount and in fact I've been charged very high rates from day one. As I didn't have hot water during the time of this billing cycle I feel that I'm entitled to a bill credit because if the heat stays at a temperature range of 65-68 degrees, and I had no hot water, how can I be charged $400 in town days? They claim to have actual readings but its obviously not accurate.
Sincerely,
Michelle Thompson
THE CUSTOMERS BILLING STATEMENT IS COMPRISED OF TWO (2) PARTS: DELIVERY CHARGES AND SUPPLIER CHARGES. A DELIVERY CHARGE IS THE PRICE FOR THE DISTRIBUTION, OR DELIVERY, OF ELECTRICITY FROM THE GENERATING STATION THROUGH THE DISTRIBUTION SYSTEM TO THE CUSTOMER. A SUPPLIER CHARGE IS THE PRICE FOR THE...
GENERATION OF ELECTRICITY. ALL RESIDENTIAL CUSTOMERS ARE CHARGED THE SAME DELIVERY CHARGE. CUSTOMERS HAVE THE OPTION OF CHOOSING A THIRD PARTY SUPPLIER.
AFTER REVIEW OF THE ACCOUNT THE CUSTOMER RECEIVES A DELIVERY CHARGE FROM [redacted] AND A SUPPLIER CHARGE FROM A THIRD PARTY SUPPLIER. THE CUSTOMERS DECEMBER BILLING STATEMENT (NOVEMBER 24-DECEMBER 26) IN THE AMOUNT OF $211.15 IS SLIGHTLY HIGHER THEN PREVIOUS MONTHS DUE TO AN INCREASE IN USAGE (TYPICAL DURING WINTER MONTHS) AND AN INCREASE IN THE CUSTOMERS THIRD PARTY SUPPLIER RATE. [redacted] DID NOT CHANGE ITS RATE UNTIL JANUARY 1ST 2015. ANY INCREASE IN THE CUSTOMERS BILLING STATEMENT IS SOLELY ATTRIBUTABLE TO THE INCREASE IN USAGE AND THE INCREASE ON THE THIRD PARTY SUPPLIER RATE. ANY DISPUTE REGARDING THE THIRD PARTY SUPPLIER RATE INCREASE MUST BE ADDRESSED WITH THAT PARTICULAR SUPPLIER.
THE CUSTOMERS JANUARY STATEMENT (DECEMBER 26-JANUARY 28) IN THE AMOUNT OF $245.49 AGAIN REFLECTS HIGH USAGE ATTRIBUTABLE TO THE DECREASE IN WEATHER DEGREES. THE CUSTOMER ALSO HAS A THIRD PARTY SUPPLIER; THE CUSTOMER MAY CONTACT THE THIRD PARTY SUPPLIER TO DISCUSS RATES. [redacted] DID HAVE A SLIGHT INCREASE IN ITS DELIVERY CHARGE, HOWEVER, THIS IS STANDARD FOR ALL CUSTOMERS APPROVED BY THE PUBLIC UTILITIES REGULATORY AUTHORITY EFFECTIVE JANUARY 1ST 2015. INCREASE IN BILLING STATEMENTS AS A RESULT OF THE INCREASED DELIVERY CHARGE CANNOT BE REFUNDED.
THE CUSTOMER MAY CONTACT CUSTOMER SERVICE AT [redacted] SHOULD SHE HAVE ADDITIONAL QUESTIONS OR CONCERNS.
THE COMPANY IS WORKING DILIGENTLY TO GET THE BILLING CORRECTED. ONCE THE BILLING IS CORRECTED THE CUSTOMER WILL BE NOTIFIED
Our records indicate that a notification regarding the security deposit of $1560 was mailed to the customer on 01/30/2017. Additionally, a termination notice was mailed on 02/24/17 informing the security deposit of $1560 was overdue. With no payment or payment arrangement on the account the service...
was disconnected. The security deposit will be returned with 24 months of good payment history.
The additional deposit that the customer is referencing was requested on 05/03/16 for a different service address in the amount of $575.00. The deposit was paid on 06/28/16 and will be returned with 24 months of good payment history.
A deposit is requested on an account after a customer receives 4 or more disconnect notices in a rolling 12 months or is disconnected. A deposit can be waived if the customer receives financial assistance from a state or government agency by providing documentation, enrolls in auto pay,...
provides an acceptable gaurntor or surety bond. If the customer cannot work out one of the options they can set up a 3 part payment arrangement.
Auto Pay is deducted from the customers bank account 23 days after the customer cycle bills and cannot be deducted on a specific date.
On February 2, 2015 [redacted] officially changed their company name to Eversource. Although the company name changed, the customer’s account information did not. A review of your account shows the customer's usage did increase during the billing period of 2/24/15 – 3/24/15.
Had we been made aware prior to the customer selling the property, we could have arranged to take a meter reading as of the closing date of 3/16/15 and stop the billing as of that date.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, as long as it really does happen.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:Good morning I am writing in regards to a previous compliant against Eversource (formerly [redacted]) # [redacted]. Eversource has not responded to a claim I submitted on May 22, 2015 via certified mail for an ongoing issue which was finally resolved on April 7, 2015. I would like to b reimburse for my out of pocket expenses as well as a credit to my bill detailed in my correspondence to them. I would greatly appreciate a response. I think it is totally unprofessional for my request to be ignored, especially since I was having a problem with my power since February 2014 - over a year ago. I do appreciate your assistance in this matter. Sincerely , [redacted]
Sincerely,
[redacted]
Your payment has posted. If you would like to enroll in Budget Billing pleaes contact Customer Service ###-###-#### Mon-Fri from 7Am-7 PM.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] [redacted] [redacted] Hopefully, Eversource's correction of the start date my meter going back into my name indicates that Eversource reviewed my account, which is what I asked for; now that Eversource has corrected by billing, I need to a bill with my current balance sent to my address so I may know what I currently owe, as Eversource sent me a bill for an additional $26+, right after I paid the $94+ bill on July 3rd 2017. I always pay my bills in full and with a credit rating of 799, I cannot take a chance Eversource will negatively effect my hard work and commitment, especially now as I am seeking to move, so I need a physical bill - sent to my mailing address - showing the current balance of my account.
We’re sorry that you were not aware of the company name change. We made every attempt to notify our customers of the change. CL&P officially became Eversource on February 2, 2015 and communicated this change in an advertising campaign, our new one company website, and much more. Your...
February bill insert included a letter explaining the name change, as well as handy information that customers may need to reach us or pay their bill. On the outside of the envelope which contains the billing statement, as well as the envelope that contained the disconnect reminder notice it reads “CL&P is now Eversource”. A review of the customer's account shows a disconnect notice was mailed on April 1, 2015. After 12 months of good credit the deposit amount will be refunded or applied to the account.
The customers usage increased which resulted in the budget billing amount paid to be too low. The customer has been removed from budget billing and should contact Eversource to set up a winter payment arrangement at ###-###-#### or ###-###-#### Monday-Friday 7am-7pm.
Complaint: [redacted]
I am rejecting this response because: No bill, or notice was received at either address. A utility should make a greater effort to inform there customers of power termination ,they could
use mail, phone,and e-mail. Loss of power is a major problem for a restaurant and should never happen,it is callous to shut off power without any attempt to notify a customer who has given them thousands of dollars.Sincerely,
[redacted]