We’re sorry that you were not aware of the company name changeWe made every attempt to notify our customers of the changeCL&P officially became Eversource on February 2, and communicated this change in an advertising campaign, our new one company website, and much moreYour February bill insert included a letter explaining the name change, as well as handy information that customers may need to reach us or pay their billOn the outside of the envelope which contains the billing statement, as well as the envelope that contained the disconnect reminder notice it reads “CL&P is now Eversource” A review of the customer's account shows a disconnect notice was mailed on April 1, After months of good credit the deposit amount will be refunded or applied to the account
Complaint: [redacted] I am rejecting this response because:The uti;ity's response is lacking (and disingenuous).a) Please see C.G.S16-(7) (4)The utility cannot argue that the property is on a "DOT" public right of way if it requires my consent to cut whatever is supposed to be causing harm(This proves by definition that the utility cut my trees without consent or permission)This is an act of vandalism, and the law was broken.b) The utility needs to specifically speak to the harassing and threatening conduct of the "arborist" who was here (as mentioned in my complaint(I believe "thug" is more appropriate with respect to his job description).c) The settlement proposed is lackingI will settle on a number of good sized bushes covering the areas that were removed., Sincerely, [redacted]
A REVIEW OF THE ACCOUNT CONFIRMS THE CUSTOMER MADE PAYMENT ON THE DELINQUENT BALANCE OWED THROUGH A THIRD PARTY COLLECTIONS AGENCYAS A COURTESY TO THE CUSTOMER A FORMAL REQUEST HAS BEEN SUBMITTED TO THE THIRD PARTY COLLECTIONS AGENCY REQUESTING ALL INFORMATION PERTAINING TO THE CUSTOMERS CL&P ACCOUNT BE REMOVED FROM HIS CREDIT REPORTTHIS REQUEST WAS SUBMITTED ON 2/4/AND CAN TAKE UP TO DAYS TO BE COMPLETEDONCE THE REQUEST HAS BEEN PROCESSED THE INFORMATION PERTAINING TO THE CUSTOMERS CL&P ACCOUNT WILL NO LONGER BE REFLECTIVE ON THE CUSTOMERS CREDIT REPORTTHE CUSTOMER MAY CONTACT RECEIVABLES RECOVERY AT ###-###-#### SHOULD HE HAVE ADDITIONAL QUESTIONS OR CONCERNS
Complaint: [redacted] I am rejecting this response because: Eversource has only restated the facts already established and failed to respond to the actual complaint which is: 1) The date on bill indicated that the balance was due by the 24th of the month 2) The due date on the shutoff notice was the 16th of the month 3) The shutoff notice was received by [redacted] a week later than the bill and on the day of the shutoff I am asking why the bills and shutoff notice dates are not consistent? My assertion is that: ----------------------- 1) Eversoure has either: a) Broken processes or b) Are deliberately treating customers unfairly by using different dates on bills versus shutoff notices 2) Eversource is using different processes for shutoff notices versus standard electric bills causing later [redacted] delivery dates of important shutoff notice information 3) Eversource is hiding the fact that the company is withholding funds by not including that information clearly on the monthly bills My Requests:---------------- That Eversource return funds to all the people of [redacted] that have been force to pay $to have power reconnected due to these unfair processes and practices This policy unfairly targets lower income people.That whenever Eversource withholds funds, that the information is clearly included on all monthly bills.That Eversource fix these outdated Northeast Utilities/ [redacted] processes and work with customers to become a corporation recognized as a leader of setting the example of serving the people of [redacted] fairly Sincerely, [redacted]
AFTER REVIEW OF THE ACCOUNT, IT SHOWS THAT THE ACCOUNT WAS ON A FIXED RATE WITH EVERSOURCE AND ONCE THE SUPPLIER WAS CHANGED THE BILL WAS RECALCULATED TO THE VARIABLE RATE FOR THOSE MONTHS OF BILLING. THIS PROCESS IS CALLED A TRUE UP, IT IS VERY LEGALIT IS MANDATED BY THE *** **
*** ***
AFTER REVIEW OF THE ACCOUNT THE CUSTOMER NOTIFIED THE COMPANY OF POTENTIAL IDENTITY AT THREE (3) SERVICE LOCATIONS ON 10/17/IN ORDER TO PROCESS THE CUSTOMERS CLAIM SPECIFIC DOCUMENTATION IS NEEDED WITHIN DAYS OF THE CUSTOMERS INITIAL CLAIMA LETTER WAS SENT TO THE CUSTOMER ON 10/17/
VIA ** *** DETAILING THE DOCUMENTATION NEEDED. SHOULD THE CUSTOMER HAVE ADDITIONAL QUESTIONS OR CONCERNS HE MAY CONTACT THE RECEIVABLES RECOVERY DEPARTMENT AT ###-###-####REPRESENTATIVES ARE AVAILABLE MONDAY THROUGH FRIDAY, FROM A.M- 4:P.M
AFTER REVIEW OF THE ACCOUNT NO CONTACT WAS MADE TO THE CUSTOMER SERVICE DEPARTMENT BY EITHER THE NEW TENANT OR PROPERTY MANAGEMENT COMPANY TO DISCUSS TERMINATION OR TRANSFER OF SERVICETHE PROPERTY MANAGEMENT COMPANY MADE CONTACT WITH THE CUSTOMER SERVICE DEPARTMENT ON 2/24/2015, AT THAT TIME THE
PROPERTY MANAGEMENT COMPANY STATED A TENANT WAS RESIDING AT THE LOCATIONPER COMPANY POLICY, A VACANT DWELLING -LANDLORD REQUEST TO DISCONNECT LETTER OR A LANDLORD - OCCUPANT CONSENT LETTER MUST BE ISSUED SIGNED AND RETURNED BEFORE SERVICE CAN BE TERMINATEDNO PUBLIC SERVICE COMPANY OR ELECTRIC SUPPLIER SHALL, AT THE REQUEST OF ANY SUCH OWNER TERMINATE SERVICES WITH RESPECT TO ANY SUCH LEASED OR RENTED PROPERTY UNLESS THE OWNER OR LESSOR FURNISHES A STATEMENT SIGNED BY THE LESSEE AGREEING TO SUCH TERMINATION OR A NOTARIZED STATEMENT SIGNED BY THE LESSOR TO THE EFFECT THAT THE PREMISES ARE VACANTTHE PROPERTY MANAGEMENT COMPANY WAS ADVISED OF THIS POLICYTHE PROPERTY MANAGEMENT COMPANY WAS ALSO ADVISED THAT THE TENANT CAN CALL IN AND ACCEPT SERVICE AS OF THE MOVE IN DATE AT WHICH POINT THE BILLING STATEMENTS WOULD BE PRORATEDTHE CUSTOMER MAY CONTACT THE CUSTOMER SERVICE DEPARTMENT AT *** SHOULD SHE HAVE ADDITIONAL QUESTIONS OR CONCERNS
AFTER REVIEW OF THE ACCOUNT, THERE ISN'T ANYTHING PROHIBITING THE CUSTOMER FROM ACCESSING THE ACCOUNT ONLINE OR BY THE INTERACTIVE VOICE RESPONSE SYSTEMSOMEONE WILL CONTACT THE CUSTOMER
Complaint: ***I am rejecting this response because:
While I am not doubting the existence of the written policy I'm arguing the fact that it is unfair Any late payment resets the one year waiting period before I can receive the security deposit back If there is a final balance left on the account the company should go after it in the same fashion other businesses do which involves a collection process I'm in no way evading my responsibility to pay these bills but find it wrong that this company can demand a security deposit to protect them balances left on an account I own my house and don't have any other options for a gas service provider, where am I going that you need to hold a deposit? I own my own business and I don't take safety money from my customers who are bad payers, such is life, that's why I have an a/r department I don't have the funds to pay my utility bill yet YAnkee Gas is holding over $in a security deposit thy I can't have refunded unless I pay the bill I'm out of options, it's not right No other business does this and I consider it kicking people when they're down I want the money refunded SO I CAN PAY YOUthe fact that you will shutoff gas utilities in the middle of the winter and not even offer to turn them back on for full payment of the bill is crippling enough You tell me you need full payment plus $to cover your expenses in case I default on my payments? That's not how it works, it's wrongThe money gets refunded and you get paid You have $of my money that I need to pay my bill, I'm not looking for a refund check, just put it towards my account Sincerely,*** ***
Complaint: ***
I am rejecting this response because:The business has had over weeks of notifications of the error and have still not corrected it as it stands, this timeframe is unacceptableI have
heard the same thing for weeks that is is being "worked on"The only resolution that is acceptable is a full and immediate correction of the issue.
Sincerely,
*** ***
AFTER REVIEW OF THE ACCOUNT, THE TRUE UP PROCESS WAS NOT MENTIONED TO THE CUSTOMERTHEREFORE THE BILLING HAS BEEN CORRECTED TO REFLECT THE APPROVED FIXED RATED FROM 01/01/TO 03/02/2015, WHICH IS WHEN THE SUPPLIER TOOK EFFECT
AFTER REVIEW OF THE ACCOUNT, THE ACCOUNT HAS BE RE CALCULATED A SECOND TIME. THIS WAS BASED ON THE CONVERSATION WITH A REPRESENTATIVE ON 03/27/THE NEW BALANCE ON THE ACCOUNT IS $
ACCORDING TO OUR RECORDS IT SHOWS THAT EVERSOURCE WAS YOUR SUPPLIER FOR THE PERIOD OF 12/14/THROUGH 01/16/*** *** SENT IN AN ENROLLMENT FOR 01/16/IF YOU DID NOT CHOICE THEM, YOU WOULD NEED TO CONTACT *** *** FOR ANY TYPES OF CREDITSWE HAVE RECEIVED AN ENROLLMENT FOR ***
*** WITH AN EFFECTIVE DATE OF 03/17/2015. AS STATED IN THE INFORMATION PROVIDED BY YOU: THE SWITCH TO *** *** MAY NOT BE REFLECTED ON YOUR EVERSOURCE BILL UNTIL THE SECOND BILL RECEIVEDIN THIS CASE IT WILL APPEAR ON THE APRIL BILLING STATEMENT AND THERE WILL BE NO ADJUSTSMENTS TO THE ACCOUNT
Complaint: ***
I am rejecting this response because:
While the company did provide a third party option, it was still unclear concerning my bill, my concern is that when I left on vacation, my heat was turned off, thereby rendering invalid thier argument of colder degree daysAlso, again per recommendation of a notice sent by *** last year we switched to energy efficient productsMy question therefore is how could I have used more electricity now then before I switched to energy efficient? I will allow for some possible equipment malfunction, although it is odd that my bill doubled, yet according to the usage chart attached with the bill shows only a slight increaseIn closing I thank both the Better Business Burea, as well as Eversource for their timely and thorough process given my complaint and look forward to further correspondence
Sincerely,
*** ***
I have NO business dealings with any entity named "***" I mean "***" I mean "EVERSOURCE" I have only dealt with *** in the past many many years. I moved from the residence and winterized it and kept the electricity on for heating pipes with aa pipe heating wireI began only paying for the winterizing power at about dollars a month until the month before closing on the property where it spiked to or so dollars for the month before the property closedHow in the *** can the bill be 157.00? I believe *** owe me money for the initial money I paid them in to turn on the powerSo I believe that the entity named "EVERSOURCE" is trying to extort a significantly larger amount of money from me than was ever agreed to as I haven't had any written correspondence from them EVER for any rate increase, and to top it off, they would not turn the power off in my name when I requested itThey waited and waited and then is charging me with this exorbitant amount out of thin airThis entity owes me money not the other way aroundThis company should be investigated for price whacking it's customersAs a matter of fact,, there are many many complaints leveled against this company for doing this price spiking to many of it's new customers
Complaint: ***I am rejecting this response because:Sincerely,
*** ***
PER CONNECTICUT GENERAL STATUE 16-259A WE ARE ABLE TO BACK BILL A CUSTOMER FOR USAGE UP TO ONE YEAREVEN THOUGH THE METER MALFUNCTIONED THERE WAS STILL ELECTRICITY BEING USED. FROM 02/THROUGH 06/THE ACCOUNT WAS ONLY BILLED FOR CUSTOMERSERVICE CHARGES AND NO USAGEON AVERAGE THE USAGE WAS ABOUT $AND ALL BILLS WERE EXACT USAGE USED ON THE THE METER. IT IS NOT THE CUSTOMER'S RESPONSIBLITY THAT THE METER FAILED, THE CUSTOMER'S RESPONSIBILITY IS FOR THE USAGE BEING USED. THERE WAS A LETTER MAILED OUT ABOUT THE METER MALFUNCTIONING AND ALSO A PAYMENT ARRANGEMENT LETTER. WE ONLY NOTIFY THE BILLING PARTY OF THE METER BEING USEDTHE LANDLORD DOES NOT OWN THE METERWE HAVE HARDSHIP PROGRAMS FOR CUSTOMER'S WHO ARE INCOME ELIGIBLETHE CUSTOMER CAN VISIT OUR WEBSITE TO SEE IF THIS IS SOMETHING THEY MAY QUALIFY FORBASED ON LAST YEARS USAGE $PER MONTH WOULD BE THE LOWEST ARRANGEMENT THAT WE CAN OFFER
AFTER A THOROUGH REVIEW OF THE ACCOUNT IT WAS FOUND THAT THE COMPANY MADE AN ATTEMPT TO WORK WITH THE CUSTOMER ON TWO OCCASIONS PRIOR TO SERVICES BEING SHUT OFF FOR NON-PAYMENTON 7/18/THE CUSTOMER CALLED INTO CUSTOMER SERVICE AND AGREED TO A FOUR (4) MONTH ARRANGEMENT WITH THE FIRST MONTHLY
INSTALLMENT DUE ON 7/25/NO PAYMENT WAS RECEIVED ON SUCH DATE RESULTING IN A BROKEN ARRANGEMENTTHE CUSTOMER ENTERED THE DISCONNECTION PROCESS ON 7/30/AS A RESULT OF THE DEFAULTED ARRANGEMENT AND DELINQUENT AMOUNT ON THE ACCOUNTA PAYMENT OF $WAS RECEIVED ON 8/4/2014, HOWEVER, THE PAYMENT DID NOT COVER THE FULL DELINQUENT AMOUNT AND THE CUSTOMER WAS ISSUED ANOTHER DISCONNECTION NOTICE ON 8/5/ON 8/7/THE CUSTOMER CALLED CUSTOMER SERVICE AND AGREED TO PAY THE FULL DELINQUENT AMOUNT IN TWO PAYMENTS, ONE PAYMENT OF $ON 8/15/AND ANOTHER PAYMENT OF $ON 8/29/A LETTER DESCRIBING THE PART ARRANGEMENT WAS SENT TO THE CUSTOMER ON 8/7/VIA MAILPER THE NOTES ON THE ACCOUNT, THE CUSTOMER WAS ADVISED THIS ARRANGEMENT WAS TO PAY THE FULL DELINQUENT AMOUNTTHE CUSTOMER MADE BOTH PAYMENTS ON THE ACCOUNT; HOWEVER, NO ADDITIONAL PAYMENT FOR THE CURRENT USAGE WAS MADE. THE CUSTOMER RECEIVED A MONTHLY STATEMENT ON 8/28/2014 AND ENTERED THE DISCONNECTION PROCESS ON 9/4/AS A RESULT OF A DELINQUENT AMOUNT ON THE ACCOUNTA DISCONNECTION NOTICE WAS SENT TO THE CUSTOMER VIA MAIL ON 9/4/ANOTHER DISCONNECTION NOTICE WAS SENT ON 9/19/VIA MAILAS A RESULT OF NO PAYMENTS ON THE ACCOUNT AND NO OUTREACH FROM THE CUSTOMER FOR AN ARRANGEMENT SERVICES WERE SHUT OFF FOR NON-PAYMENT ON 9/24/THE CUSTOMER CALLED INTO CUSTOMER SERVICE AND WAS ADVISED SHE WOULD NEED THE FULL DELINQUENT AMOUNT IN ADDITION TO A SECURITY DEPOSIT FOR A NEXT BUSINESS DAY RECONNECTION, AS THIS IS COMPANY POLICY
THE DISCONNECTION NOTICE SENT TO THE CUSTOMER ON BOTH 9/4/AS WELL AS 9/19/STATES THAT PAYMENT OF A SECURITY DEPOSIT COULD BE REQUIRED BEFORE SERVICE CANBE RESTOREDTHE SECURITY DEPOSIT POLICY WENT INTO EFFECT IN OCTOBER FORMAL WRINTING ON THIS MATTER CAN BE FOUND WITHIN THE COMPANY'S TERMS AND CONDITIONS FOR DELIVERY SERVICE UNDER SECTION 6F: SECURITY DEPOSITSTHIS DOCUMENT CAN BE FOUND ON THE COMPANY WEBSITE: HTTP://WWW.CL-P.COM/RATES/RATES_AND_TARIFFS/A SECURITY DEPOSIT IS COLLECTED SO THE COMPANY CAN MINIMIZE REVENUE LOSS SHOULD THE CUSTOMER MOVE AND THERE IS A FINAL BALANCESECURITY DEPOSITS ARE HELD UNTIL THE CUSTOMER DEMONSTRATES THEIR CREDIT WORTHINESS BY MAKING REGULAR MONTHLY PAYMENTS OF THE FULL ACCOUNT BALANCE ON TIME EACH MONTH FOR MONTHSAFTER MONTHS OF GOOD CREDIT THE DEPOSIT AMOUNT IS APPLIED TO THE CUSTOMER ACCOUNT
COMPANY RECORDS INDICATE THE CUSTOMER HAS BEEN SHUT OFF FOR NON-PAYMENT ONE TIME SINCE THE IMPLEMENTATION OF THE SECURITY DEPOSIT POLICY IN 2012; THEREFORE, THERE HAS BEEN ONLY ONE REQUEST FOR A SECURITY DEPOSIT ON THIS ACCOUNTTHIS WAS COLLECTED ON 9/24/THERE IS NO RECORD OF ANY ADDITIONAL DEPOSIT BEING COLLECTED FROM THE CUSTOMER
THE CUSTOMER MAY CONTACT CREDIT AND COLLECTIONS AT ###-###-####SHOULD SHE NEED ADDITIONAL ASSISTANCE MAKING PAYMENTS ON HER ACCOUNT
AFTER REVIEW OF THE ACCOUNT THE CUSTOMER WAS AWARDED THE MPP MATCH FOR THE PERIOD ENDING OCTOBER 31, THE MATCH WAS APPLIED TO THE CUSTOMER’S ACCOUNT ON 11/24/THE ACCOUNT HAS BEEN MATCHED TO A ZERO BALANCEADDITIONALLY, THE ACCOUNT HAS BEEN REMOVED FROM THE MPP PROGRAM FOR THE
2014-HEATING SEASON, THE CUSTOMER NO LONGER HEATS WITH ELECTRICSHOULD HE HAVE ADDITIONAL QUESTIONS OR CONCERNS HE MAY CONTACT CREDIT AND COLLECTIONS AT ###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
We’re sorry that you were not aware of the company name changeWe made every attempt to notify our customers of the changeCL&P officially became Eversource on February 2, and communicated this change in an advertising campaign, our new one company website, and much moreYour February bill insert included a letter explaining the name change, as well as handy information that customers may need to reach us or pay their billOn the outside of the envelope which contains the billing statement, as well as the envelope that contained the disconnect reminder notice it reads “CL&P is now Eversource” A review of the customer's account shows a disconnect notice was mailed on April 1, After months of good credit the deposit amount will be refunded or applied to the account
Complaint: [redacted] I am rejecting this response because:The uti;ity's response is lacking (and disingenuous).a) Please see C.G.S16-(7) (4)The utility cannot argue that the property is on a "DOT" public right of way if it requires my consent to cut whatever is supposed to be causing harm(This proves by definition that the utility cut my trees without consent or permission)This is an act of vandalism, and the law was broken.b) The utility needs to specifically speak to the harassing and threatening conduct of the "arborist" who was here (as mentioned in my complaint(I believe "thug" is more appropriate with respect to his job description).c) The settlement proposed is lackingI will settle on a number of good sized bushes covering the areas that were removed., Sincerely, [redacted]
A REVIEW OF THE ACCOUNT CONFIRMS THE CUSTOMER MADE PAYMENT ON THE DELINQUENT BALANCE OWED THROUGH A THIRD PARTY COLLECTIONS AGENCYAS A COURTESY TO THE CUSTOMER A FORMAL REQUEST HAS BEEN SUBMITTED TO THE THIRD PARTY COLLECTIONS AGENCY REQUESTING ALL INFORMATION PERTAINING TO THE CUSTOMERS CL&P ACCOUNT BE REMOVED FROM HIS CREDIT REPORTTHIS REQUEST WAS SUBMITTED ON 2/4/AND CAN TAKE UP TO DAYS TO BE COMPLETEDONCE THE REQUEST HAS BEEN PROCESSED THE INFORMATION PERTAINING TO THE CUSTOMERS CL&P ACCOUNT WILL NO LONGER BE REFLECTIVE ON THE CUSTOMERS CREDIT REPORTTHE CUSTOMER MAY CONTACT RECEIVABLES RECOVERY AT ###-###-#### SHOULD HE HAVE ADDITIONAL QUESTIONS OR CONCERNS
Complaint: [redacted] I am rejecting this response because: Eversource has only restated the facts already established and failed to respond to the actual complaint which is: 1) The date on bill indicated that the balance was due by the 24th of the month 2) The due date on the shutoff notice was the 16th of the month 3) The shutoff notice was received by [redacted] a week later than the bill and on the day of the shutoff I am asking why the bills and shutoff notice dates are not consistent? My assertion is that: ----------------------- 1) Eversoure has either: a) Broken processes or b) Are deliberately treating customers unfairly by using different dates on bills versus shutoff notices 2) Eversource is using different processes for shutoff notices versus standard electric bills causing later [redacted] delivery dates of important shutoff notice information 3) Eversource is hiding the fact that the company is withholding funds by not including that information clearly on the monthly bills My Requests:---------------- That Eversource return funds to all the people of [redacted] that have been force to pay $to have power reconnected due to these unfair processes and practices This policy unfairly targets lower income people.That whenever Eversource withholds funds, that the information is clearly included on all monthly bills.That Eversource fix these outdated Northeast Utilities/ [redacted] processes and work with customers to become a corporation recognized as a leader of setting the example of serving the people of [redacted] fairly Sincerely, [redacted]
AFTER REVIEW OF YOUR ACCOUNT, WE HAVE CORRECTED YOUR RATE AND LOWERED YOUR BUDGET BACK TO $75 PER MONTH FOR THE [redacted]
AFTER REVIEW OF THE ACCOUNT, IT SHOWS THAT THE ACCOUNT WAS ON A FIXED RATE WITH EVERSOURCE AND ONCE THE SUPPLIER WAS CHANGED THE BILL WAS RECALCULATED TO THE VARIABLE RATE FOR THOSE MONTHS OF BILLING. THIS PROCESS IS CALLED A TRUE UP, IT IS VERY LEGALIT IS MANDATED BY THE *** **
*** ***
AFTER REVIEW OF THE ACCOUNT THE CUSTOMER NOTIFIED THE COMPANY OF POTENTIAL IDENTITY AT THREE (3) SERVICE LOCATIONS ON 10/17/IN ORDER TO PROCESS THE CUSTOMERS CLAIM SPECIFIC DOCUMENTATION IS NEEDED WITHIN DAYS OF THE CUSTOMERS INITIAL CLAIMA LETTER WAS SENT TO THE CUSTOMER ON 10/17/
VIA ** *** DETAILING THE DOCUMENTATION NEEDED. SHOULD THE CUSTOMER HAVE ADDITIONAL QUESTIONS OR CONCERNS HE MAY CONTACT THE RECEIVABLES RECOVERY DEPARTMENT AT ###-###-####REPRESENTATIVES ARE AVAILABLE MONDAY THROUGH FRIDAY, FROM A.M- 4:P.M
AFTER REVIEW OF THE ACCOUNT NO CONTACT WAS MADE TO THE CUSTOMER SERVICE DEPARTMENT BY EITHER THE NEW TENANT OR PROPERTY MANAGEMENT COMPANY TO DISCUSS TERMINATION OR TRANSFER OF SERVICETHE PROPERTY MANAGEMENT COMPANY MADE CONTACT WITH THE CUSTOMER SERVICE DEPARTMENT ON 2/24/2015, AT THAT TIME THE
PROPERTY MANAGEMENT COMPANY STATED A TENANT WAS RESIDING AT THE LOCATIONPER COMPANY POLICY, A VACANT DWELLING -LANDLORD REQUEST TO DISCONNECT LETTER OR A LANDLORD - OCCUPANT CONSENT LETTER MUST BE ISSUED SIGNED AND RETURNED BEFORE SERVICE CAN BE TERMINATEDNO PUBLIC SERVICE COMPANY OR ELECTRIC SUPPLIER SHALL, AT THE REQUEST OF ANY SUCH OWNER TERMINATE SERVICES WITH RESPECT TO ANY SUCH LEASED OR RENTED PROPERTY UNLESS THE OWNER OR LESSOR FURNISHES A STATEMENT SIGNED BY THE LESSEE AGREEING TO SUCH TERMINATION OR A NOTARIZED STATEMENT SIGNED BY THE LESSOR TO THE EFFECT THAT THE PREMISES ARE VACANTTHE PROPERTY MANAGEMENT COMPANY WAS ADVISED OF THIS POLICYTHE PROPERTY MANAGEMENT COMPANY WAS ALSO ADVISED THAT THE TENANT CAN CALL IN AND ACCEPT SERVICE AS OF THE MOVE IN DATE AT WHICH POINT THE BILLING STATEMENTS WOULD BE PRORATEDTHE CUSTOMER MAY CONTACT THE CUSTOMER SERVICE DEPARTMENT AT *** SHOULD SHE HAVE ADDITIONAL QUESTIONS OR CONCERNS
AFTER REVIEW OF THE ACCOUNT, THERE ISN'T ANYTHING PROHIBITING THE CUSTOMER FROM ACCESSING THE ACCOUNT ONLINE OR BY THE INTERACTIVE VOICE RESPONSE SYSTEMSOMEONE WILL CONTACT THE CUSTOMER
Complaint: ***I am rejecting this response because:
While I am not doubting the existence of the written policy I'm arguing the fact that it is unfair Any late payment resets the one year waiting period before I can receive the security deposit back If there is a final balance left on the account the company should go after it in the same fashion other businesses do which involves a collection process I'm in no way evading my responsibility to pay these bills but find it wrong that this company can demand a security deposit to protect them balances left on an account I own my house and don't have any other options for a gas service provider, where am I going that you need to hold a deposit? I own my own business and I don't take safety money from my customers who are bad payers, such is life, that's why I have an a/r department I don't have the funds to pay my utility bill yet YAnkee Gas is holding over $in a security deposit thy I can't have refunded unless I pay the bill I'm out of options, it's not right No other business does this and I consider it kicking people when they're down I want the money refunded SO I CAN PAY YOUthe fact that you will shutoff gas utilities in the middle of the winter and not even offer to turn them back on for full payment of the bill is crippling enough You tell me you need full payment plus $to cover your expenses in case I default on my payments? That's not how it works, it's wrongThe money gets refunded and you get paid You have $of my money that I need to pay my bill, I'm not looking for a refund check, just put it towards my account Sincerely,*** ***
Complaint: ***
I am rejecting this response because:The business has had over weeks of notifications of the error and have still not corrected it as it stands, this timeframe is unacceptableI have
heard the same thing for weeks that is is being "worked on"The only resolution that is acceptable is a full and immediate correction of the issue.
Sincerely,
*** ***
AFTER REVIEW OF THE ACCOUNT, THE TRUE UP PROCESS WAS NOT MENTIONED TO THE CUSTOMERTHEREFORE THE BILLING HAS BEEN CORRECTED TO REFLECT THE APPROVED FIXED RATED FROM 01/01/TO 03/02/2015, WHICH IS WHEN THE SUPPLIER TOOK EFFECT
AFTER REVIEW OF THE ACCOUNT, THE ACCOUNT HAS BE RE CALCULATED A SECOND TIME. THIS WAS BASED ON THE CONVERSATION WITH A REPRESENTATIVE ON 03/27/THE NEW BALANCE ON THE ACCOUNT IS $
ACCORDING TO OUR RECORDS IT SHOWS THAT EVERSOURCE WAS YOUR SUPPLIER FOR THE PERIOD OF 12/14/THROUGH 01/16/*** *** SENT IN AN ENROLLMENT FOR 01/16/IF YOU DID NOT CHOICE THEM, YOU WOULD NEED TO CONTACT *** *** FOR ANY TYPES OF CREDITSWE HAVE RECEIVED AN ENROLLMENT FOR ***
*** WITH AN EFFECTIVE DATE OF 03/17/2015. AS STATED IN THE INFORMATION PROVIDED BY YOU: THE SWITCH TO *** *** MAY NOT BE REFLECTED ON YOUR EVERSOURCE BILL UNTIL THE SECOND BILL RECEIVEDIN THIS CASE IT WILL APPEAR ON THE APRIL BILLING STATEMENT AND THERE WILL BE NO ADJUSTSMENTS TO THE ACCOUNT
Complaint: ***
I am rejecting this response because:
While the company did provide a third party option, it was still unclear concerning my bill, my concern is that when I left on vacation, my heat was turned off, thereby rendering invalid thier argument of colder degree daysAlso, again per recommendation of a notice sent by *** last year we switched to energy efficient productsMy question therefore is how could I have used more electricity now then before I switched to energy efficient? I will allow for some possible equipment malfunction, although it is odd that my bill doubled, yet according to the usage chart attached with the bill shows only a slight increaseIn closing I thank both the Better Business Burea, as well as Eversource for their timely and thorough process given my complaint and look forward to further correspondence
Sincerely,
*** ***
I have NO business dealings with any entity named "***" I mean "***" I mean "EVERSOURCE" I have only dealt with *** in the past many many years. I moved from the residence and winterized it and kept the electricity on for heating pipes with aa pipe heating wireI began only paying for the winterizing power at about dollars a month until the month before closing on the property where it spiked to or so dollars for the month before the property closedHow in the *** can the bill be 157.00? I believe *** owe me money for the initial money I paid them in to turn on the powerSo I believe that the entity named "EVERSOURCE" is trying to extort a significantly larger amount of money from me than was ever agreed to as I haven't had any written correspondence from them EVER for any rate increase, and to top it off, they would not turn the power off in my name when I requested itThey waited and waited and then is charging me with this exorbitant amount out of thin airThis entity owes me money not the other way aroundThis company should be investigated for price whacking it's customersAs a matter of fact,, there are many many complaints leveled against this company for doing this price spiking to many of it's new customers
Complaint: ***I am rejecting this response because:Sincerely,
*** ***
PER CONNECTICUT GENERAL STATUE 16-259A WE ARE ABLE TO BACK BILL A CUSTOMER FOR USAGE UP TO ONE YEAREVEN THOUGH THE METER MALFUNCTIONED THERE WAS STILL ELECTRICITY BEING USED. FROM 02/THROUGH 06/THE ACCOUNT WAS ONLY BILLED FOR CUSTOMERSERVICE CHARGES AND NO USAGEON AVERAGE THE USAGE WAS ABOUT $AND ALL BILLS WERE EXACT USAGE USED ON THE THE METER. IT IS NOT THE CUSTOMER'S RESPONSIBLITY THAT THE METER FAILED, THE CUSTOMER'S RESPONSIBILITY IS FOR THE USAGE BEING USED. THERE WAS A LETTER MAILED OUT ABOUT THE METER MALFUNCTIONING AND ALSO A PAYMENT ARRANGEMENT LETTER. WE ONLY NOTIFY THE BILLING PARTY OF THE METER BEING USEDTHE LANDLORD DOES NOT OWN THE METERWE HAVE HARDSHIP PROGRAMS FOR CUSTOMER'S WHO ARE INCOME ELIGIBLETHE CUSTOMER CAN VISIT OUR WEBSITE TO SEE IF THIS IS SOMETHING THEY MAY QUALIFY FORBASED ON LAST YEARS USAGE $PER MONTH WOULD BE THE LOWEST ARRANGEMENT THAT WE CAN OFFER
AFTER A THOROUGH REVIEW OF THE ACCOUNT IT WAS FOUND THAT THE COMPANY MADE AN ATTEMPT TO WORK WITH THE CUSTOMER ON TWO OCCASIONS PRIOR TO SERVICES BEING SHUT OFF FOR NON-PAYMENTON 7/18/THE CUSTOMER CALLED INTO CUSTOMER SERVICE AND AGREED TO A FOUR (4) MONTH ARRANGEMENT WITH THE FIRST MONTHLY
INSTALLMENT DUE ON 7/25/NO PAYMENT WAS RECEIVED ON SUCH DATE RESULTING IN A BROKEN ARRANGEMENTTHE CUSTOMER ENTERED THE DISCONNECTION PROCESS ON 7/30/AS A RESULT OF THE DEFAULTED ARRANGEMENT AND DELINQUENT AMOUNT ON THE ACCOUNTA PAYMENT OF $WAS RECEIVED ON 8/4/2014, HOWEVER, THE PAYMENT DID NOT COVER THE FULL DELINQUENT AMOUNT AND THE CUSTOMER WAS ISSUED ANOTHER DISCONNECTION NOTICE ON 8/5/ON 8/7/THE CUSTOMER CALLED CUSTOMER SERVICE AND AGREED TO PAY THE FULL DELINQUENT AMOUNT IN TWO PAYMENTS, ONE PAYMENT OF $ON 8/15/AND ANOTHER PAYMENT OF $ON 8/29/A LETTER DESCRIBING THE PART ARRANGEMENT WAS SENT TO THE CUSTOMER ON 8/7/VIA MAILPER THE NOTES ON THE ACCOUNT, THE CUSTOMER WAS ADVISED THIS ARRANGEMENT WAS TO PAY THE FULL DELINQUENT AMOUNTTHE CUSTOMER MADE BOTH PAYMENTS ON THE ACCOUNT; HOWEVER, NO ADDITIONAL PAYMENT FOR THE CURRENT USAGE WAS MADE. THE CUSTOMER RECEIVED A MONTHLY STATEMENT ON 8/28/2014 AND ENTERED THE DISCONNECTION PROCESS ON 9/4/AS A RESULT OF A DELINQUENT AMOUNT ON THE ACCOUNTA DISCONNECTION NOTICE WAS SENT TO THE CUSTOMER VIA MAIL ON 9/4/ANOTHER DISCONNECTION NOTICE WAS SENT ON 9/19/VIA MAILAS A RESULT OF NO PAYMENTS ON THE ACCOUNT AND NO OUTREACH FROM THE CUSTOMER FOR AN ARRANGEMENT SERVICES WERE SHUT OFF FOR NON-PAYMENT ON 9/24/THE CUSTOMER CALLED INTO CUSTOMER SERVICE AND WAS ADVISED SHE WOULD NEED THE FULL DELINQUENT AMOUNT IN ADDITION TO A SECURITY DEPOSIT FOR A NEXT BUSINESS DAY RECONNECTION, AS THIS IS COMPANY POLICY
THE DISCONNECTION NOTICE SENT TO THE CUSTOMER ON BOTH 9/4/AS WELL AS 9/19/STATES THAT PAYMENT OF A SECURITY DEPOSIT COULD BE REQUIRED BEFORE SERVICE CANBE RESTOREDTHE SECURITY DEPOSIT POLICY WENT INTO EFFECT IN OCTOBER FORMAL WRINTING ON THIS MATTER CAN BE FOUND WITHIN THE COMPANY'S TERMS AND CONDITIONS FOR DELIVERY SERVICE UNDER SECTION 6F: SECURITY DEPOSITSTHIS DOCUMENT CAN BE FOUND ON THE COMPANY WEBSITE: HTTP://WWW.CL-P.COM/RATES/RATES_AND_TARIFFS/A SECURITY DEPOSIT IS COLLECTED SO THE COMPANY CAN MINIMIZE REVENUE LOSS SHOULD THE CUSTOMER MOVE AND THERE IS A FINAL BALANCESECURITY DEPOSITS ARE HELD UNTIL THE CUSTOMER DEMONSTRATES THEIR CREDIT WORTHINESS BY MAKING REGULAR MONTHLY PAYMENTS OF THE FULL ACCOUNT BALANCE ON TIME EACH MONTH FOR MONTHSAFTER MONTHS OF GOOD CREDIT THE DEPOSIT AMOUNT IS APPLIED TO THE CUSTOMER ACCOUNT
COMPANY RECORDS INDICATE THE CUSTOMER HAS BEEN SHUT OFF FOR NON-PAYMENT ONE TIME SINCE THE IMPLEMENTATION OF THE SECURITY DEPOSIT POLICY IN 2012; THEREFORE, THERE HAS BEEN ONLY ONE REQUEST FOR A SECURITY DEPOSIT ON THIS ACCOUNTTHIS WAS COLLECTED ON 9/24/THERE IS NO RECORD OF ANY ADDITIONAL DEPOSIT BEING COLLECTED FROM THE CUSTOMER
THE CUSTOMER MAY CONTACT CREDIT AND COLLECTIONS AT ###-###-####SHOULD SHE NEED ADDITIONAL ASSISTANCE MAKING PAYMENTS ON HER ACCOUNT
AFTER REVIEW OF THE ACCOUNT THE CUSTOMER WAS AWARDED THE MPP MATCH FOR THE PERIOD ENDING OCTOBER 31, THE MATCH WAS APPLIED TO THE CUSTOMER’S ACCOUNT ON 11/24/THE ACCOUNT HAS BEEN MATCHED TO A ZERO BALANCEADDITIONALLY, THE ACCOUNT HAS BEEN REMOVED FROM THE MPP PROGRAM FOR THE
2014-HEATING SEASON, THE CUSTOMER NO LONGER HEATS WITH ELECTRICSHOULD HE HAVE ADDITIONAL QUESTIONS OR CONCERNS HE MAY CONTACT CREDIT AND COLLECTIONS AT ###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
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