We apologize for any inconvenience this caused the customer. Due to the security deposit of $535.00 being paid on 02/12/2016 we have waived the reconnection fee of $42.00.
Why is it possible to be able to pay on an account that has been closed for 3 years? When I called to confirm and let them know that I paid it on line why wasn't this looked into under my name?
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]
After reviewing the account, our records indicate the customer called to process a payment on Thursday, April 30th around 12:22 PM. Because the customer was not at the location to verify whether the power was on or off, a Credit representative informed the customer that an attempt to cancel the...
disconnect order will be made, however this is not a guarantee because the service may already be off. The customer was instructed to place a call back to Credit if she found the power was off when she returned to the location. On Friday, May 1st around 2:00 PM, the customer called Credit to process a reconnect order because the service was off at her location. Credit advised the customer we would make every effort to reconnect the service that day, but there was no guarantee. The customer’s electric service was reconnected on May 4, 2015.
A review of the account shows on 05/26/15 the customer’s fraudulent claim was denied. The documents that Eversource received from the customer showed that the customer intended to move into the referenced service address however did not end up moving to the property. Our records indicate the...
customer called on 08/05/14 to request service in his name as of 08/06/14. There is no record (after the customer’s original request) to cancel the service therefore the customer is responsible for the full balance of $910.63. If the customer would like to discuss their concerns further please call our Receivables Recovery Department at ###-###-####. Representatives are available Monday- Friday from 8 a.m to 4:30 p.m.
WE CANNOT CONTROL WHAT THE MEDIA STATES ABOUT AN ESTIMATED RATE INCREASE. OUR COMPANY SEEKED AN INCREASE TO .142280 FROM THE [redacted] AND WAS APPROVED FOR THAT AMOUNT. AS OF JANUARY 1, 2015 ALL CUSTOMERS ON A BASIC FIXED RATE PAID THE SAME AMOUNT. THERE WILL BE NO MORE ADJUSTMENTS TO THIS ACCOUNT.
dealing with PSNH, when my budget billing was not sufficient enough to cover the balance, the monthly amount was adjusted by PSNH, therefore allowing the balance to be paid in a timely and efficient manner. This was not the case in the past 12 months with Eversource.
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:Eversource Revdex.com Complaint: [redacted] I am rejecting this response because: The company has jacked up my rate by close to 50% based on a disputed past due amount of only $60.00. The New Start program is designed for people facing financial hardship and all they have done is reduced my rate from $155 to $145 a month. This cannot be remotely considered a suitable reduction based on my history of $105/months payments for the past few years. I cannot afford $145, yet if I don't pay I get cut off which is straightforward blackmail. Any dispute has to be resolved and the fact that the company refused to address the matter I should not be penalized and face a 50% increase. They are just manipulating numbers and excuses to justify their outrageous rate hike and should be stopped, fined and penalized. They increased their rates, approved by the State, so it appears that my use has increased based on the new cost for service and supply. This is a bogus smoke and mirrors trick. Who else gets the right to force an increase of 50% per year? I wish I could get such a raise, when the LEI is only 4%. Something must be done to rein in Eversource from continuing these outrageous rate increases. Sincerely, [redacted]
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank you for helping me get through to Eversource power. They sent out another person to day to look at the power lines . Now they decided that they can trim the trees. That is all I wanted before when I asked them repeatedly to fix the trees on the line. They said they would cut the trees within the next week . I will feel a lot safer when it is done. I will let you know when they do the job. Thank you again for your help. [redacted]
A review of the account shows despite the reversal of the reconnection fees the customer had an outstanding balance that was unpaid. The customer received a bill dated 01/03/17 for a total balance of $1015.55. Subsequent of the $175 being reversed, the customer’s balance was $840.55. These charges included a current bill of $231.06 and a past due of $601.72. On 01/05/2017 a disconnection notice was mailed to the customer for the $601.72 with a termination date of 01/19/2017. Since the past due amount was not paid by the termination date or a payment arrangement was not established the services were disconnected on 01/23/17. The customer has since spoken with a Customer Service Supervisor and services were reconnected on 01/24/17.
Complaint: [redacted]
I am rejecting this response because: The liberty power bill is not in my name but in the name of a [redacted]. It does not say [redacted] on the bill and it would be pointless of having two concurrent utility companies providing the same service. I have never heard of liberty power and I never an liberty power account. I do not see why I have to pay for a bill that is not in my name and one that I have never signed up for.
Sincerely,
[redacted]
We are very sorry to hear the customer received less than adequate service. The total charges on all customer bills include both supplier and delivery charges. The supply charge is broken down into two charges, the Supply Charge and the Sales Services Charge. The delivery charge is broken down...
into four charges, to include a Customer Service Charge, Delivery Charge, SER Mechanism and Conservation Adjustment Mechanism Charge.
The customer can find a brief description of each individual charge shown under the Supply and Delivery Services Detail on her bills below:
Supply Charges Detail:
Supply Charge: The total purchased gas cost of each unit of natural gas.
Sales Services Charge: The rate associated with the recovery of on-site production and storage plant associated with the provision of gas supply, as well as certain gas supply- related asset costs.
Delivery Charges Detail:
Customer Service Charge: The basic cost of providing service, such as metering, meter reading and billing. A flat rate that depends on customer type (e.g., non-heating vs. heating).
Delivery Charge: The charge to deliver natural gas through the [redacted] distribution system.
SER Mechanism Charge (System Expansion Reconciliation Mechanism): The SER reflects the surplus or shortfall in the amount collected by Eversource to expand natural gas distribution in [redacted]
Conservation Adjustment Mechanism: Funds the expansion of conservation programs and to make them available to all customers, not just income-eligible customers.
Eversource is mandated by state regulators therefore both supplier and delivery charges have the approval of the [redacted]y. We hope the customer finds this information helpful. As a reference the customer may refer to our website for further explanation of charges at [redacted]
A review of the account shows the termination notice was sent to the customer on May 3, 2016. We have no record of any return mail from the postal service and no record of a payment agreement established on the customer’s account prior to the termination date of 05/19/2016.
The customer did...
attempt to process a payment on the Eversource website of $582.50 on 04/14/2016 however was returned on 04/20/16 due to an incorrect routing number and/or checking account number that was entered in by the customer on 04/14/16. When payment is processed Eversource automatically sends a confirmation number as confirmation however the payment is not processed immediately. On 04/21/16 the customer was sent a letter via mail informing we were unable to complete the payment due to no account/unable to locate.
Our records also indicate the customer called on 04/28/16 to inquire about the returned payment. At that time the customer informed the representative he would reprocess the payment for $582.50 however payment was never completed by the customer.
In the event a customer's service is turned off for non-payment and they do not have verification of hardship, we require the customer to pay a security deposit and the delinquent balance to have their service restored.
The amount of the security deposit is calculated based on the two highest consecutive bills from the past year. The average from those two months is then recalculated for a 45 day period. The deposit is held until the customer establishes 12 consecutive months of good payment history (no late payments). Accrued interest is automatically applied to the customer’s standard billing account annually in January @ 1.5% interest.
Due to the claim of medical (made by the customer), Eversource issued a same day reconnection of service on 05/19/16 of which no reconnection fee was assessed however we are unable to refund the security deposit of $485.00 at this time.
The account final billed on 2/10/17. A final bill was mailed to the location a few days later. The customer paid the balance on 3/7/17. Eversource uses a company for early placement. It is not reported to the credit bureau at this time. The customer paid in a timely...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:I want to reject the answer from Eversource. Due to their negligence of mailing my bill to a insufficient address my account went to collections and ruined my credit score. I have spoken with the credit collection agency supervisor. Since then they have informed me with Eversource's permission they can completely remove the judgement off my credit report. The account was paid in full. I was unaware of this bill because I moved and they failed to forward my bill to the billing address. I'm trying to finance a home and due to me pulling my credit I was made aware of this. The judgement has dropped my score 145 pts. I would like this resolved please. A manager was suppose to call me back within 48 hrs and haven't called. I'm unsatisfied with a letter due to the fact of their negligence. Thank you,
Sincerely,
[redacted]
WE SINCERELY APOLOGIZE FOR MR. [redacted] FEELING HARASSED BY THE ASPLUNDH AND EVERSOURCE REPRESENTATIVES WHO ATTEMPTED TO COMMUNICATE WITH HIM. THESE CONTACTS WERE MADE TO EXPLAIN CUSTOMER CONSENT IS NOT REQUIRED AND DISCUSS THE CUSTOMER'S PROPERTY BOUNDARIES BUT UNFORTUNATELY THEY WERE UNABLE TO DO SO
Complaint: [redacted]
I am rejecting this response because: I have made several attempts to contact the company which I have records of on my phone and they were not willing to work with me to reduce the high monthly payment when I was deemed ineligible for assistance from my Community Agency.
In addition, if Yankee Gas are reconnecting my service on Monday, 10/27/2014, what time are they coming? Will they ring my doorbell? Or will they knock on my neighbor's door again?
Sincerely,
[redacted]
[redacted] changed their name to Eversource, February 2015.
The customer was enrolled in Budget Billing. Before her account was closed on 5/30/15 a payment was made on 5/8/15 for $132. Her account would have been paid current for her Budget Billing payment. Budget Billing is for...
customers to pay the same amount each month to offset higher bills during some months. At some point the customer will owe more than they are paying. The customer was originally paying $94 but on 3/24/15 that amount was increased to $131. There are settlement months for Budget Billing but it will also settle up if the account is closed. The account was closed on 5/30/15 and the actual billing was produced for $571.70.
The customer was enrolled in E-Bill and the final bill was sent to her email on 6/2/15. Once a final bill is more than 30 days past due it is sent to a collection agency for soft collections. After 60 days it is moved to collections and can affect the customer’s credit history. A billing and payment history was mailed to the customer per her request in 12/21/15 for her to review that shows actual bills and payments. This balance is still owed by the customer. The credit bureau reporting is accurate.
A review of the account shows a refund will be mailed to the customer for $593.58. The customer’s deposit of $795 was applied to the customer’s total balance of $210.35. The balance includes bill dates 08/22/16, 09/21/16 and the final bill 09/28/16 totaling the $210.35 therefore the customer will be...
receiving the difference of $584.65 plus $8.93 interest totaling $593.58. The refund check will be expedited at the customer’s request therefore the customer will receive the check within 5 to 7 business days.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
We apologize for any inconvenience this caused the customer. Due to the security deposit of $535.00 being paid on 02/12/2016 we have waived the reconnection fee of $42.00.
Why is it possible to be able to pay on an account that has been closed for 3 years? When I called to confirm and let them know that I paid it on line why wasn't this looked into under my name?
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]
After reviewing the account, our records indicate the customer called to process a payment on Thursday, April 30th around 12:22 PM. Because the customer was not at the location to verify whether the power was on or off, a Credit representative informed the customer that an attempt to cancel the...
disconnect order will be made, however this is not a guarantee because the service may already be off. The customer was instructed to place a call back to Credit if she found the power was off when she returned to the location. On Friday, May 1st around 2:00 PM, the customer called Credit to process a reconnect order because the service was off at her location. Credit advised the customer we would make every effort to reconnect the service that day, but there was no guarantee. The customer’s electric service was reconnected on May 4, 2015.
A review of the account shows on 05/26/15 the customer’s fraudulent claim was denied. The documents that Eversource received from the customer showed that the customer intended to move into the referenced service address however did not end up moving to the property. Our records indicate the...
customer called on 08/05/14 to request service in his name as of 08/06/14. There is no record (after the customer’s original request) to cancel the service therefore the customer is responsible for the full balance of $910.63. If the customer would like to discuss their concerns further please call our Receivables Recovery Department at ###-###-####. Representatives are available Monday- Friday from 8 a.m to 4:30 p.m.
WE CANNOT CONTROL WHAT THE MEDIA STATES ABOUT AN ESTIMATED RATE INCREASE. OUR COMPANY SEEKED AN INCREASE TO .142280 FROM THE [redacted] AND WAS APPROVED FOR THAT AMOUNT. AS OF JANUARY 1, 2015 ALL CUSTOMERS ON A BASIC FIXED RATE PAID THE SAME AMOUNT. THERE WILL BE NO MORE ADJUSTMENTS TO THIS ACCOUNT.
Previously, when...
dealing with PSNH, when my budget billing was not sufficient enough to cover the balance, the monthly amount was adjusted by PSNH, therefore allowing the balance to be paid in a timely and efficient manner. This was not the case in the past 12 months with Eversource.
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:Eversource Revdex.com Complaint: [redacted] I am rejecting this response because: The company has jacked up my rate by close to 50% based on a disputed past due amount of only $60.00. The New Start program is designed for people facing financial hardship and all they have done is reduced my rate from $155 to $145 a month. This cannot be remotely considered a suitable reduction based on my history of $105/months payments for the past few years. I cannot afford $145, yet if I don't pay I get cut off which is straightforward blackmail. Any dispute has to be resolved and the fact that the company refused to address the matter I should not be penalized and face a 50% increase. They are just manipulating numbers and excuses to justify their outrageous rate hike and should be stopped, fined and penalized. They increased their rates, approved by the State, so it appears that my use has increased based on the new cost for service and supply. This is a bogus smoke and mirrors trick. Who else gets the right to force an increase of 50% per year? I wish I could get such a raise, when the LEI is only 4%. Something must be done to rein in Eversource from continuing these outrageous rate increases. Sincerely, [redacted]
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank you for helping me get through to Eversource power. They sent out another person to day to look at the power lines . Now they decided that they can trim the trees. That is all I wanted before when I asked them repeatedly to fix the trees on the line. They said they would cut the trees within the next week . I will feel a lot safer when it is done. I will let you know when they do the job. Thank you again for your help. [redacted]
A review of the account shows despite the reversal of the reconnection fees the customer had an outstanding balance that was unpaid. The customer received a bill dated 01/03/17 for a total balance of $1015.55. Subsequent of the $175 being reversed, the customer’s balance was $840.55. These charges included a current bill of $231.06 and a past due of $601.72. On 01/05/2017 a disconnection notice was mailed to the customer for the $601.72 with a termination date of 01/19/2017. Since the past due amount was not paid by the termination date or a payment arrangement was not established the services were disconnected on 01/23/17. The customer has since spoken with a Customer Service Supervisor and services were reconnected on 01/24/17.
Complaint: [redacted]
I am rejecting this response because: The liberty power bill is not in my name but in the name of a [redacted]. It does not say [redacted] on the bill and it would be pointless of having two concurrent utility companies providing the same service. I have never heard of liberty power and I never an liberty power account. I do not see why I have to pay for a bill that is not in my name and one that I have never signed up for.
Sincerely,
[redacted]
We are very sorry to hear the customer received less than adequate service. The total charges on all customer bills include both supplier and delivery charges. The supply charge is broken down into two charges, the Supply Charge and the Sales Services Charge. The delivery charge is broken down...
into four charges, to include a Customer Service Charge, Delivery Charge, SER Mechanism and Conservation Adjustment Mechanism Charge.
The customer can find a brief description of each individual charge shown under the Supply and Delivery Services Detail on her bills below:
Supply Charges Detail:
Supply Charge: The total purchased gas cost of each unit of natural gas.
Sales Services Charge: The rate associated with the recovery of on-site production and storage plant associated with the provision of gas supply, as well as certain gas supply- related asset costs.
Delivery Charges Detail:
Customer Service Charge: The basic cost of providing service, such as metering, meter reading and billing. A flat rate that depends on customer type (e.g., non-heating vs. heating).
Delivery Charge: The charge to deliver natural gas through the [redacted] distribution system.
SER Mechanism Charge (System Expansion Reconciliation Mechanism): The SER reflects the surplus or shortfall in the amount collected by Eversource to expand natural gas distribution in [redacted]
Conservation Adjustment Mechanism: Funds the expansion of conservation programs and to make them available to all customers, not just income-eligible customers.
Eversource is mandated by state regulators therefore both supplier and delivery charges have the approval of the [redacted]y. We hope the customer finds this information helpful. As a reference the customer may refer to our website for further explanation of charges at [redacted]
A review of the account shows the termination notice was sent to the customer on May 3, 2016. We have no record of any return mail from the postal service and no record of a payment agreement established on the customer’s account prior to the termination date of 05/19/2016.
The customer did...
attempt to process a payment on the Eversource website of $582.50 on 04/14/2016 however was returned on 04/20/16 due to an incorrect routing number and/or checking account number that was entered in by the customer on 04/14/16. When payment is processed Eversource automatically sends a confirmation number as confirmation however the payment is not processed immediately. On 04/21/16 the customer was sent a letter via mail informing we were unable to complete the payment due to no account/unable to locate.
Our records also indicate the customer called on 04/28/16 to inquire about the returned payment. At that time the customer informed the representative he would reprocess the payment for $582.50 however payment was never completed by the customer.
In the event a customer's service is turned off for non-payment and they do not have verification of hardship, we require the customer to pay a security deposit and the delinquent balance to have their service restored.
The amount of the security deposit is calculated based on the two highest consecutive bills from the past year. The average from those two months is then recalculated for a 45 day period. The deposit is held until the customer establishes 12 consecutive months of good payment history (no late payments). Accrued interest is automatically applied to the customer’s standard billing account annually in January @ 1.5% interest.
Due to the claim of medical (made by the customer), Eversource issued a same day reconnection of service on 05/19/16 of which no reconnection fee was assessed however we are unable to refund the security deposit of $485.00 at this time.
The account final billed on 2/10/17. A final bill was mailed to the location a few days later. The customer paid the balance on 3/7/17. Eversource uses a company for early placement. It is not reported to the credit bureau at this time. The customer paid in a timely...
manner.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:I want to reject the answer from Eversource. Due to their negligence of mailing my bill to a insufficient address my account went to collections and ruined my credit score. I have spoken with the credit collection agency supervisor. Since then they have informed me with Eversource's permission they can completely remove the judgement off my credit report. The account was paid in full. I was unaware of this bill because I moved and they failed to forward my bill to the billing address. I'm trying to finance a home and due to me pulling my credit I was made aware of this. The judgement has dropped my score 145 pts. I would like this resolved please. A manager was suppose to call me back within 48 hrs and haven't called. I'm unsatisfied with a letter due to the fact of their negligence. Thank you,
Sincerely,
[redacted]
WE SINCERELY APOLOGIZE FOR MR. [redacted] FEELING HARASSED BY THE ASPLUNDH AND EVERSOURCE REPRESENTATIVES WHO ATTEMPTED TO COMMUNICATE WITH HIM. THESE CONTACTS WERE MADE TO EXPLAIN CUSTOMER CONSENT IS NOT REQUIRED AND DISCUSS THE CUSTOMER'S PROPERTY BOUNDARIES BUT UNFORTUNATELY THEY WERE UNABLE TO DO SO
Complaint: [redacted]
I am rejecting this response because: I have made several attempts to contact the company which I have records of on my phone and they were not willing to work with me to reduce the high monthly payment when I was deemed ineligible for assistance from my Community Agency.
In addition, if Yankee Gas are reconnecting my service on Monday, 10/27/2014, what time are they coming? Will they ring my doorbell? Or will they knock on my neighbor's door again?
Sincerely,
[redacted]
[redacted] changed their name to Eversource, February 2015.
The customer was enrolled in Budget Billing. Before her account was closed on 5/30/15 a payment was made on 5/8/15 for $132. Her account would have been paid current for her Budget Billing payment. Budget Billing is for...
customers to pay the same amount each month to offset higher bills during some months. At some point the customer will owe more than they are paying. The customer was originally paying $94 but on 3/24/15 that amount was increased to $131. There are settlement months for Budget Billing but it will also settle up if the account is closed. The account was closed on 5/30/15 and the actual billing was produced for $571.70.
The customer was enrolled in E-Bill and the final bill was sent to her email on 6/2/15. Once a final bill is more than 30 days past due it is sent to a collection agency for soft collections. After 60 days it is moved to collections and can affect the customer’s credit history. A billing and payment history was mailed to the customer per her request in 12/21/15 for her to review that shows actual bills and payments. This balance is still owed by the customer. The credit bureau reporting is accurate.
A review of the account shows a refund will be mailed to the customer for $593.58. The customer’s deposit of $795 was applied to the customer’s total balance of $210.35. The balance includes bill dates 08/22/16, 09/21/16 and the final bill 09/28/16 totaling the $210.35 therefore the customer will be...
receiving the difference of $584.65 plus $8.93 interest totaling $593.58. The refund check will be expedited at the customer’s request therefore the customer will receive the check within 5 to 7 business days.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]