AFTER A REVIEW OF THE ACCOUNT THE LANDLORD AGREED TO ACCEPT CHARGES FOR SERVICE AT * *** *** *** ** *** ** *** AS OF 1/9/THE CUSTOMERS BILLING HAS BEEN ADJUSTED TO REFLECT THIS CHANGE AND A NEW FINAL BILLING STATEMENT WILL BE SENT TO THE CUSTOMER’S CURRENT HOME ADDRESS VIA
US MAILTHE CUSTOMER MAY CONTACT CUSTOMER SERVICE AT *** SHOULD HE HAVE ADDITIONAL QUESTIONS OR CONCERNS
AFTER 2ND REVIEW OF THE ACCOUNT, THE ACCOUNT DOES NOT SHOW A PAYMENT FOR 09/15, WHICH IS WHY THE SERVICES WERE DISCONNECTED. AS STATED PREVIOUSLY ONCE THE CUSTOMER DEMONSTRATES GOOD CREDIT WORTHINESS, THE SECURITY DEPOSIT WILL BE RETURNED.
Complaint: [redacted]
I am rejecting this response because I was told that I would receive a phone call from a supervisor when I called this morning. I wanted to request that my disconnection date be extended to the 31st as the town office has required I submit extra paperwork for the NuStart program. I would like to request this extension of my disconnect date to gather my materials and if my paperwork is not accepted for the program, to gather the funds necessary to make the payment necessary.
Sincerely,
[redacted]
The information provided on 09/14/15 was information that was included on the police report submitted by the customer on 05/26/15. In addition to the police report, our records show on 05/15/15 that the customer informed Eversource that his Mother placed service in his name for both the electricity and gas service. In order to remove charges from the customer’s name, the customer must resubmit a police report to include that he is willing to prosecute.
Complaint: [redacted]
I am rejecting this response because:The fact that you have no record of me ending the service at [redacted] shows the businesses inability to keep accurate records. I contacted them and provided a forwarding address. I have also received forwarded mail from multiple sendors, but nothing from Eversource. Still to date, I have not been notified of any outstanding bills from Eversource, the only reason I'm even aware of this situation is because of a credit reporting company that I utilize. It is unethical to send my account to collections without ever notifying me. How could you expect me to be aware of the issue without any form of notification on your part? As soon as Eversource sends me a bill, I will be happy to pay it if it is owed. But with me being provided 0 notification of an owed balance, I once again ask for this balance to be removed from collections and the derogatory remark be removed from my credit report.
Sincerely,
[redacted]
A review of the customer’s electric service account shows on 08/04/15 the account was referred to a collection agency (Associated Credit Services) for the delinquent balance of $814.50. Please call Associated Credit Services at [redacted] to discuss a payment agreement....
Representatives are available Monday-Thursday 8 A.M to 7 P.M and Friday 8 A.M to 5 P.M.
Revdex.com:
I have reviewed the response made by the business in reference to complaint I[redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
In looking at the initial complaint from Revdex.com, an explanation of what happened was asked for. In the response from the company the explanation was provided. If there was an email on file, an incorrect email would not have replaced it. There was no information from any customer's account that was compromised.
A review of the account shows, that the customer was directed on 07/10/15 to call our Receivables Recovery Department to discuss his concerns further. As of today, 07/17/15, our records show no contact made by the customer therefore a representative from our Receivables Recovery Team left the customer a phone message outlining the status of his fraudulent claim. If the customer has additional concerns, he will need to respond to our phone message by calling our Receivables Recovery Team at [redacted]. Representatives are available Monday through Friday, from 8 A.M to 4:30 P.M.
After reviewing the customer’s account, the customer was enrolled on a payment arrangement on 04/17/15, agreeing to pay $315 on 05/18 and 06/18 however, the 05/18 payment defaulted. As a result, the customer was sent a disconnection notice on 06/04/15 with a termination date of 06/18/15 unless the...
full delinquent balance was paid. There is no record on the customer’s account of any return mail from the post office.
In the event a customer's service is turned off for non-payment and they do not have verification of hardship, we require the customer to pay a security deposit and the delinquent balance to have their service restored.
The amount of the security deposit is calculated based on the two highest consecutive bills from the past year. The average from those two months is then recalculated for a 45 day period. The deposit is held until the customer establishes 12 consecutive months of good payment history (no late payments). Accrued interest is automatically applied to the customer’s standard billing account annually in January @ 1.5% interest.
The reconnection fee of $100.96 was assessed to the customer’s account of which the customer agreed to, to have their service restored the same business day vs. our normal procedure of next business day, therefore we are unable to remove the fee.
AFTER REVIEW OF THE SITUATION, ALL SEASONAL CUSTOMERS PAY THE CUSTOMER SERVICE CHARGES WHEN SERVICE IS RECONNECTED BACK AND A RECONNECT FEE. EVERSOURCE IS REGULATED BY THE PUBLIC UTILITIES REGULATORY AUTHORITY AND HAVE BEEN APPROVED TO CHARGE THESE FEES
A review of the customer’s account shows the deposit of $425 was waived on 06/24/15 as a result of the customer’s recurring direct debit enrollment on 06/23/15. Since the deposit was waived, the customer’s payment of $141.66 payment was applied to the customer’s monthly charges therefore no refund...
is applicable. Monthly payments will automatically be deducted from the customer’s checking account 21 calendar days after the date of the customer’s bill.
AFTER REVIEW OF THE ACCOUNT THE CUSTOMER HAS BEEN REINSTATED ON TO THE [redacted] PROGRAM WITH AN ESTIMATED MONTHLY BUDGET AMOUNT OF $225. THIS IS AN ESTIMATE BASED ON USAGE. SHOULD THE CUSTOMERS USAGE INCREASE OR DECREASE THE CUSTOMERS BUDGET MAY INCREASE OR DECREASE AS WELL. THE CUSTOMER WILL...
RECEIVE A WELCOME LETTER VIA US MAIL. THE CUSTOMERS BUDGET AMOUNT AND DUE DATE WILL BE LOCATED ON THE MONTHLY STATEMENT BEGINNING WITH THE JANUARY STATEMENT. THE CUSTOMER MAY CONTACT CREDIT AND COLLECTIONS AT ###-###-#### FOR ADDITIONAL QUESTIONS OR CONCERNS.
Complaint: [redacted]
I am rejecting this response because:1. the bill dated on August 23 has a meter read date as August 22nd. Not July as Eversource replies. He lies about this. The other customer representative replied to me on an email dated 9/14 as: The reason it was so high is because the payment of $57.26 wasn't received until September 9th. [redacted]The bill from August 24 clear shows no ANY electricity usage but monthly fee. Juan has replied that I was charged $25.48 is because you did not receive my payment of $57.26 until September 9th.2. The first bill has no due date and I paid my bill in early Septemer, within 10 days of receiving the bill. The way Eversource charges customer as such is totally unacceptable. If they do not resolve this, I will have to take this t[redacted]
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:Date Sent: 3/19/2015 9:36:42 PM Complaint: [redacted] I am rejecting this response because:Obviously there is an issue because the tech has been in my house three times monitoring my television and microwave which both do not work when any other electrical appliance running. I haven't called to complain because I'm sick and tired aggravated and annoyed. But if they speak with [redacted] who has been here then they will know. And to prove my point I can call your office to indicate that the problem has not been resolved. Maybe one of you can come to my house and see what the issue is and maybe you can fix it. It's been over a year and I'm tired of making phone calls. At this point my complaint is that I would like to be reimbursed for 50% of my bills for each month that I've been inconvenienced. Because I pay my bill on time for service which I am not receiving at 100%. So I believe it's only reasonable for anyone to understand that if I'm complianing to the Revdex.com is because I am very dissatisfied with this whole situation. No one lives it everyday like my family and I. And at this point it appears to me that no one cares. I have been a lifelong customer and have always paid my bill on time. It would be obvious that if I pay for service I should get service. Not interrupted service. It has been more than a year now. And not to mention I had to make over 20 calls or more to get [redacted] to come out to my residence because they kept telling me it was my panel. If I had the knowledge to handle the problem myself I would. But that is not the case. Again. No one but [redacted] know what goes on in my house because he has been here and had witnessed the problem. I cant even watch tv or use my microwave. I have had my washer repaired once and my dryer twice. And at this point I blame the repairs to the electrical problem. This is a fairly new home built in 1999. It's not reasonable to have problems like this. Again if anyone would like to come to my home at any time they're more than welcome !!!! I would not be filing this complaint if there wasn't a problem. It's totally unreasonable. And I think it's kinda ridiculous that [redacted] is expecting me to settle for at this point a $25 dollar credit to my account. That's a what I can "a slap in the face". Totally unreasonable for all my troubles for the last year. Sincerely, [redacted]
Dear Revdex.com:
Thank you for providing an opportunity to responds to [redacted] inquiry regarding the final bill for the property address of [redacted]s. The balance on August 23, 2016 was $57.26 for the period of May 1, 2016 through July 23,...
016. The final bill dated August 24, 2016 is for usage from July 22, 2016 through August 23, 2016 for a total bill of $25.48.
As the customer stated the service for the property ended on August 23, 2016 and the final bill shows usage up to that date.
If I can be of additional assistance, please contact me at [redacted]
Very truly yours,
[redacted]
Regulatory Relations Specialist
Complaint: [redacted]
I am rejecting this response because: Monthly statement was never received and I do have a checking account on file. I have never been disconnected in the past and was treated unfairly. The representatives were rude and condescending. They did not send me a monthly statement. The past due amount was very minimal and I did not have a problem paying that. I will not pay the deposit or reconnect fee because this is not my fault. Eversource made a mistake and should own up to it. Them saying they sent it is only a tactic to keep my money.
Sincerely,
[redacted]
AFTER REVEIW OF THE ACCOUNT, THE BILLING WILL BE RECALCULATED TO THE ORIGINAL RATE BEFORE SUPPLIER WAS CHOOSEN
AFTER A REVIEW OF THE ACCOUNT THE LANDLORD AGREED TO ACCEPT CHARGES FOR SERVICE AT * *** *** *** ** *** ** *** AS OF 1/9/THE CUSTOMERS BILLING HAS BEEN ADJUSTED TO REFLECT THIS CHANGE AND A NEW FINAL BILLING STATEMENT WILL BE SENT TO THE CUSTOMER’S CURRENT HOME ADDRESS VIA
US MAILTHE CUSTOMER MAY CONTACT CUSTOMER SERVICE AT *** SHOULD HE HAVE ADDITIONAL QUESTIONS OR CONCERNS
AFTER 2ND REVIEW OF THE ACCOUNT, THE ACCOUNT DOES NOT SHOW A PAYMENT FOR 09/15, WHICH IS WHY THE SERVICES WERE DISCONNECTED. AS STATED PREVIOUSLY ONCE THE CUSTOMER DEMONSTRATES GOOD CREDIT WORTHINESS, THE SECURITY DEPOSIT WILL BE RETURNED.
Complaint: [redacted]
I am rejecting this response because I was told that I would receive a phone call from a supervisor when I called this morning. I wanted to request that my disconnection date be extended to the 31st as the town office has required I submit extra paperwork for the NuStart program. I would like to request this extension of my disconnect date to gather my materials and if my paperwork is not accepted for the program, to gather the funds necessary to make the payment necessary.
Sincerely,
[redacted]
The information provided on 09/14/15 was information that was included on the police report submitted by the customer on 05/26/15. In addition to the police report, our records show on 05/15/15 that the customer informed Eversource that his Mother placed service in his name for both the electricity and gas service. In order to remove charges from the customer’s name, the customer must resubmit a police report to include that he is willing to prosecute.
Complaint: [redacted]
I am rejecting this response because:The fact that you have no record of me ending the service at [redacted] shows the businesses inability to keep accurate records. I contacted them and provided a forwarding address. I have also received forwarded mail from multiple sendors, but nothing from Eversource. Still to date, I have not been notified of any outstanding bills from Eversource, the only reason I'm even aware of this situation is because of a credit reporting company that I utilize. It is unethical to send my account to collections without ever notifying me. How could you expect me to be aware of the issue without any form of notification on your part? As soon as Eversource sends me a bill, I will be happy to pay it if it is owed. But with me being provided 0 notification of an owed balance, I once again ask for this balance to be removed from collections and the derogatory remark be removed from my credit report.
Sincerely,
[redacted]
A review of the customer’s electric service account shows on 08/04/15 the account was referred to a collection agency (Associated Credit Services) for the delinquent balance of $814.50. Please call Associated Credit Services at [redacted] to discuss a payment agreement....
Representatives are available Monday-Thursday 8 A.M to 7 P.M and Friday 8 A.M to 5 P.M.
Complaint: [redacted]
I am rejecting this response because:
I did not authorize them to switch me back.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint I[redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
In looking at the initial complaint from Revdex.com, an explanation of what happened was asked for. In the response from the company the explanation was provided. If there was an email on file, an incorrect email would not have replaced it. There was no information from any customer's account that was compromised.
A review of the account shows, that the customer was directed on 07/10/15 to call our Receivables Recovery Department to discuss his concerns further. As of today, 07/17/15, our records show no contact made by the customer therefore a representative from our Receivables Recovery Team left the customer a phone message outlining the status of his fraudulent claim. If the customer has additional concerns, he will need to respond to our phone message by calling our Receivables Recovery Team at [redacted]. Representatives are available Monday through Friday, from 8 A.M to 4:30 P.M.
After reviewing the customer’s account, the customer was enrolled on a payment arrangement on 04/17/15, agreeing to pay $315 on 05/18 and 06/18 however, the 05/18 payment defaulted. As a result, the customer was sent a disconnection notice on 06/04/15 with a termination date of 06/18/15 unless the...
full delinquent balance was paid. There is no record on the customer’s account of any return mail from the post office.
In the event a customer's service is turned off for non-payment and they do not have verification of hardship, we require the customer to pay a security deposit and the delinquent balance to have their service restored.
The amount of the security deposit is calculated based on the two highest consecutive bills from the past year. The average from those two months is then recalculated for a 45 day period. The deposit is held until the customer establishes 12 consecutive months of good payment history (no late payments). Accrued interest is automatically applied to the customer’s standard billing account annually in January @ 1.5% interest.
The reconnection fee of $100.96 was assessed to the customer’s account of which the customer agreed to, to have their service restored the same business day vs. our normal procedure of next business day, therefore we are unable to remove the fee.
AFTER REVIEW OF THE SITUATION, ALL SEASONAL CUSTOMERS PAY THE CUSTOMER SERVICE CHARGES WHEN SERVICE IS RECONNECTED BACK AND A RECONNECT FEE. EVERSOURCE IS REGULATED BY THE PUBLIC UTILITIES REGULATORY AUTHORITY AND HAVE BEEN APPROVED TO CHARGE THESE FEES
A review of the customer’s account shows the deposit of $425 was waived on 06/24/15 as a result of the customer’s recurring direct debit enrollment on 06/23/15. Since the deposit was waived, the customer’s payment of $141.66 payment was applied to the customer’s monthly charges therefore no refund...
is applicable. Monthly payments will automatically be deducted from the customer’s checking account 21 calendar days after the date of the customer’s bill.
We apologize if you feel like you were treated unfairly. All customers are required to pay a security deposit to restore service.
AFTER REVIEW OF THE ACCOUNT THE CUSTOMER HAS BEEN REINSTATED ON TO THE [redacted] PROGRAM WITH AN ESTIMATED MONTHLY BUDGET AMOUNT OF $225. THIS IS AN ESTIMATE BASED ON USAGE. SHOULD THE CUSTOMERS USAGE INCREASE OR DECREASE THE CUSTOMERS BUDGET MAY INCREASE OR DECREASE AS WELL. THE CUSTOMER WILL...
RECEIVE A WELCOME LETTER VIA US MAIL. THE CUSTOMERS BUDGET AMOUNT AND DUE DATE WILL BE LOCATED ON THE MONTHLY STATEMENT BEGINNING WITH THE JANUARY STATEMENT. THE CUSTOMER MAY CONTACT CREDIT AND COLLECTIONS AT ###-###-#### FOR ADDITIONAL QUESTIONS OR CONCERNS.
Complaint: [redacted]
I am rejecting this response because:1. the bill dated on August 23 has a meter read date as August 22nd. Not July as Eversource replies. He lies about this. The other customer representative replied to me on an email dated 9/14 as: The reason it was so high is because the payment of $57.26 wasn't received until September 9th. [redacted]The bill from August 24 clear shows no ANY electricity usage but monthly fee. Juan has replied that I was charged $25.48 is because you did not receive my payment of $57.26 until September 9th.2. The first bill has no due date and I paid my bill in early Septemer, within 10 days of receiving the bill. The way Eversource charges customer as such is totally unacceptable. If they do not resolve this, I will have to take this t[redacted]
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:Date Sent: 3/19/2015 9:36:42 PM Complaint: [redacted] I am rejecting this response because:Obviously there is an issue because the tech has been in my house three times monitoring my television and microwave which both do not work when any other electrical appliance running. I haven't called to complain because I'm sick and tired aggravated and annoyed. But if they speak with [redacted] who has been here then they will know. And to prove my point I can call your office to indicate that the problem has not been resolved. Maybe one of you can come to my house and see what the issue is and maybe you can fix it. It's been over a year and I'm tired of making phone calls. At this point my complaint is that I would like to be reimbursed for 50% of my bills for each month that I've been inconvenienced. Because I pay my bill on time for service which I am not receiving at 100%. So I believe it's only reasonable for anyone to understand that if I'm complianing to the Revdex.com is because I am very dissatisfied with this whole situation. No one lives it everyday like my family and I. And at this point it appears to me that no one cares. I have been a lifelong customer and have always paid my bill on time. It would be obvious that if I pay for service I should get service. Not interrupted service. It has been more than a year now. And not to mention I had to make over 20 calls or more to get [redacted] to come out to my residence because they kept telling me it was my panel. If I had the knowledge to handle the problem myself I would. But that is not the case. Again. No one but [redacted] know what goes on in my house because he has been here and had witnessed the problem. I cant even watch tv or use my microwave. I have had my washer repaired once and my dryer twice. And at this point I blame the repairs to the electrical problem. This is a fairly new home built in 1999. It's not reasonable to have problems like this. Again if anyone would like to come to my home at any time they're more than welcome !!!! I would not be filing this complaint if there wasn't a problem. It's totally unreasonable. And I think it's kinda ridiculous that [redacted] is expecting me to settle for at this point a $25 dollar credit to my account. That's a what I can "a slap in the face". Totally unreasonable for all my troubles for the last year. Sincerely, [redacted]
Dear Revdex.com:
Thank you for providing an opportunity to responds to [redacted] inquiry regarding the final bill for the property address of [redacted]s. The balance on August 23, 2016 was $57.26 for the period of May 1, 2016 through July 23,...
016. The final bill dated August 24, 2016 is for usage from July 22, 2016 through August 23, 2016 for a total bill of $25.48.
As the customer stated the service for the property ended on August 23, 2016 and the final bill shows usage up to that date.
If I can be of additional assistance, please contact me at [redacted]
Very truly yours,
[redacted]
Regulatory Relations Specialist
Complaint: [redacted]
I am rejecting this response because: Monthly statement was never received and I do have a checking account on file. I have never been disconnected in the past and was treated unfairly. The representatives were rude and condescending. They did not send me a monthly statement. The past due amount was very minimal and I did not have a problem paying that. I will not pay the deposit or reconnect fee because this is not my fault. Eversource made a mistake and should own up to it. Them saying they sent it is only a tactic to keep my money.
Sincerely,
[redacted]