We have thoroughly reviewed the customer’s concern and found that we failed to make the customer aware of the bill recalculation when our company was contacted in January regarding switching suppliers
Per regulations, if you are on Basic Service Fixed rate, up to six months of your past
billing will be recalculated to reflect the month-to-month Basic Service variable rateThis adjustment may result in either a credit or debitTo find out more about this process please visit *** and beneath the energy and utilities section search "Bill Recalculation.”
We have adjusted the bill to reflect the basic fix rate during the period in questionThe adjusted amount has been credited to the customer’s accountWe sincerely apologize for the inconvenience this has caused
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to me I thank you folks very muchNo hard feelings and I always have used you guys for power and will continue you to because of your awesome customer service.Thank you to the Revdex.com for helping me
Sincerely,
*** ***
AFTER REVIEW OF THE ACCOUNT THE CUSTOMERS SHUT OFF NOTICE WAS SENT TO THE INCORRECT ADDRESSTHE INCORRECT ADDRESS ON FILE WAS REMOVED AND THE CORRECT ADDRESS WAS APPLIED TO THE ACCOUNTTHE CUSTOMER WILL RECEIVE CORRESPONDENCE TO THE NEW ADDRESS ON FILE GOING FORWARDTHE CUSTOMER WAS GIVEN A SAME
DAY RECONNECTION AS A RESULT OF THE ERROR
OUR RECORDS INDICATE THAT THE TRANSFORMER WAS CHANGED ON 03/06/AND THERE ARE NO RECORDS OF ANY COMPLAINTS FROM THAT POINT ON. WE WILL SEND SOMEONE OUT TO FOLLOW UP
Complaint: ***
I am rejecting this response because:Obviously there is an issue because the tech has been in my house three times monitoring my television and microwave which both do not work when any other electrical appliance runningI haven't called to complain because I'm sick and tired aggravated and annoyedBut if they speak with *** *** who has been here then they will knowAnd to prove my point I can call your office to indicate that the problem has not been resolvedMaybe one of you can come to my house and see what the issue is and maybe you can fix itIt's been over a year and I'm tired of making phone callsAt this point my complaint is that I would like to be reimbursed for 50% of my bills for each month that I've been inconveniencedBecause I pay my bill on time for service which I am not receiving at 100%So I believe it's only reasonable for anyone to understand that if I'm complianing to the Revdex.com is because I am very dissatisfied with this whole situationNo one lives it everyday like my family and IAnd at this point it appears to me that no one caresI have been a lifelong customer and have always paid my bill on timeIt would be obvious that if I pay for service I should get serviceNot interrupted serviceIt has been more than a year nowAnd not to mention I had to make over calls or more to get *** to come out to my residence because they kept telling me it was my panelIf I had the knowledge to handle the problem myself I wouldBut that is not the caseAgainNo one but *** *** know what goes on in my house because he has been here and had witnessed the problemI cant even watch tv or use my microwaveI have had my washer repaired once and my dryer twiceAnd at this point I blame the repairs to the electrical problemThis is a fairly new home built in It's not reasonable to have problems like thisAgain if anyone would like to come to my home at any time they're more than welcome !!!! I would not be filing this complaint if there wasn't a problemIt's totally unreasonableAnd I think it's kinda ridiculous that *** is expecting me to settle for at this point a $dollar credit to my accountThat's a what I can "a slap in the face"Totally unreasonable for all my troubles for the last year.
Sincerely,
*** ***
AFTER REVIEW OF THE SITUATION, AN EVERSOURCE ARBORIST DETERMINED THAT THE TREES ON MR*** PROPERTY WERE IN CONTACT WITH THE POWER LINES POSING A RISK TO ELECTRIC RELIABILITY AND PUBLIC SAFETYTREE OWNER CONSENT FOR PRUNING AND REMOVAL IS NOT NEEDED WHEN TREES OR BRUSH ARE IN DIRECT CONTACT
WITH THE POWER LINES. THE CLEARING THAT HAS BEEN DONE TO DATE, WAS ON *** DOT PROPERTY WHICH WE HAD PERMISSION FOR
AS THERE ARE SOME TREES LOCATED ON STATE DOT PROPERTY NEAR THE CUSTOMER'S DRIVEWAY THAT ARE IN CONTACT WITH THE POWER LINES, WE WILL REVIEW THE WORK WITH THE DOT LANDSCAPE DESIGNER BEFORE PROCEEDINGAS A GESTURE OF GOOD WILL, WE ARE WILLING TO PLANT A FEW LOW GROWING SHRUBS THAT ARE COMPATIBLE WITH THE POWER LINES
Complaint: ***
I am rejecting this response because: The (nameless and faceless, refusing to identify him or herself) person at the utility obviously does not read things (or reads things, and does not understand them)My complaint clearly dealt with the actions of the EVERSOURCE ARBORIST (or thug), and once again, this is a dumb attempt to obfiscate or deflect the issue.All points hereinbefore mentioned in my complaint are hereby restated (and stand).
Sincerely,
*** ** ***
Complaint: ***
I am rejecting this response because:
From 2/through 6/a total of $was paid according to the account
On average last year in for the months of September,Ocober and November our bill was $200, it increased to almost $during the winter months, with occasion of our power to be shut off because we couldn't pay our bill , on the coldest day of the year
If the estimate that we can afford to pay $per month , is not including our future usage , this is impossible
$per month is impossible
I disagree completely, why is this the customer's responsibility if your " meter " failed ? Why were we not notified earlier ? why was the landlord not notified ?according to the statement we owe $
It was told to my spouse,that the meter had to be replaced ? your response to Revdex.com does not state this, and again why was the land lord not notified since it is her property ,if the meter was replaced
We continue to exerience hardship, we have medical expenses not covered by our insurance, we have children .Our oldest is a senior in high school with expectations of college.If there are any negative reports to our credit it will greatly effect our ability to assist her
Please consisder an alternative resolution
Sincerely,
*** ***
AFTER ANOTHER REVIEW OF THE ACCOUNT THE CUSTOMER ASSUMED SERVICE ON JANUARY 21, HIS FIRST BILLING STATEMENT WAS REFLECTIVE OF ELEVEN (11) DAYSHIS MARCH 3, BILLING STATEMENT COMPARES IN USAGE TO WHAT HE IS CURRENTLY BEING BILLEDWE CAN HAVE A HIGH BILL SPECIALIST CONTACT THE CUSTOMER TO DISCUSS THE USAGE
AFTER REVIEW OF THE ACCOUNT THE CUSTOMER REQUESTED TO HAVE A METER TEST ON 11/20/THE CUSTOMER INDICATED HE WOULD NOT BE PRESENT FOR THE METER TESTA CONFIRMATION OF REQUEST FOR THE METER TEST WAS SENT TO THE CUSTOMER VIA ** ***THE LETTER CONFIRMED THE CUSTOMER DID NOT WANT TO BE PRESENT
WHEN THE METER TEST WAS CONDUCTED. THE METER TEST WAS CONDUCTED ON 11/21/AND SHOWED A METER ACCURACY OF 100.47%, THIS RESULT WAS WITHIN THE PARAMETERS FOR METER ACCURACY ESTABLISHED BY STATE REGULATORS. A WRITTEN REPORT OF THE RESULTS WAS FURNISHED TO THE CUSTOMER VIA ** *** ON 11/23/OUR RECORDS DO NOT INDICATE THE CUSTOMER CALLED TO DISCUSS THE METER TEST RESULTS OR HIGH BILL CONCERNS AT THIS SERVICE LOCATION UNTIL 7/29/ALTHOUGH METER TESTS ARE TO OCCUR EVERY MONTHS, AS A COURTESY TO THE CUSTOMER A SECOND METER TEST WAS SCHEDULED ON 8/6/A CONFIRMATION OF REQUEST FOR METER TEST WAS SENT TO THE CUSTOMER VIA ** ***THE LETTER CONFIRMED THE CUSTOMER DID WANT TO BE PRESENT AT THE LOCATIONTHE METER TEST WAS CONDUCTED ON 8/7/AND THE CUSTOMER WAS PRESENTTHE METER TEST SHOWED A METER ACCURACY OF 100.52%THE CUSTOMER REQUESTED THE METER BE REPLACED AT THAT TIME AND THE METER WAS REPLACED ON 8/19/
A REVIEW OF THE CUSTOMERS USAGE OVER THE PAST TWO YEARS SHOWS A DECREASE IN USAGE PRIOR TO THE METER BEING REPLACEDTHIS COUPLED WITH THE ACCURATE METER TESTS SUGGESTS THE METER WAS NOT FAULTY AND THE CUSTOMER IS RESPONSIBLE FOR ALL CHARGES ON THE ACCOUNTAN ITEMIZED STATEMENT DETAILING THE USAGE AT THE SERVICE LOCATION HAS BEEN SENT TO THE CUSTOMER VIA US MAIL FOR HIS REVIEWSHOULD THE CUSTOMER HAVE ADDITIONAL QUESTIONS OR CONCERNS REGARDING PAYMENT OPTIONS HE MAY CONTACT CREDIT & COLLECTIONS AT ###-###-####
THE SECURITY DEPOSIT IS HELD UNTIL THE CUSTOMER DEMONSTRATES THEIR CREDIT WORTHINESS BY MAKING REGULAR MONTHLY PAYMENTS OF THE FULL ACCOUNT BALANCE, ON TIME EACH MONTH FOR MONTHSAFTER REVIEW OF THE ACCOUNT, THE CUSTOMER HAS NOT YET MET THIS REQUIREMENTAFTER MONTHS OF GOOD CREDIT THE
DEPOSIT AMOUNT WILL BE TRANSFERRED FROM THE DEPOSIT ACCOUNT BACK TO THE BILLING ACCOUNTTHE DEPOSIT AMOUNT WILL BE APPLIED TO THE OUTSTANDING BALANCE SHOULD THERE BE ONEIF THE BALANCE TRANSFER RESULTS IN A CREDIT, A REFUND CHECK WILL BE ISSUED
PLEASE NOTE THAT ACCRUED INTEREST IS AUTOMATICALLY APPLIED TO THE CUSTOMER’S BILLING ACCOUNT ANNUALLY IN JANUARY AT 1.5% INTERESTTHE CUSTOMER MAY CONTACT CREDIT AND COLLECTIONS AT*** SHOULD HE HAVE ADDITIONAL QUESTIONS OR CONCERNS
AFTER REVIEW OF THE ACCOUNT THE CUSTOMER HAS EXPERIENCED INCREASED BILLING STATEMENTS FOR THE JANUARY AND FEBRUARY BILLING PERIODSTHIS IS ATTRIBUTED TO BOTH THE DECREASE IN WEATHER DEGREES REQUIRING AN INCREASE IN USAGE AS WELL AS AN INCREASE IN THE SERVICE RATE THAT WENT INTO EFFECT ON 1/1/
EVERSOURCE OFFERS MANY PROGRAMS TO HELP COMBAT INCREASED BILLING STATEMENTS DURING THE WINTER MONTHSDETAILED DESCRIPTIONS OF SUCH PROGRAMS ARE LOCATED ON THE EVERSOURCE.COM WEB PAGECUSTOMERS CAN ALSO CALL THE CUSTOMER SERVICE DEPARTMENT AND SPEAK TO A HIGH BILL SPECIALIST TO FURTHER DISCUSS HIGH BILL CONCERNS AT ***
AFTER REVIEW OF THE ACCOUNT CL&P HAS DETERMINED THE METER SITUATION AT THIS LOCATION REQUIRES FURTHER INVESTIGATIONA COMPANY REPRESENTATIVE WILL CONTACT THE CUSTOMER TO SCHEDULE AN APPOINTMENT TO VISIT THE SITECL&P NEEDS TO VERIFY THE ELECTRIC METER THAT SERVES *** *** **, LOWER APT,
*** ** IS FOR THE EXCLUSIVE USE OF THE UNIT
After review of the account it was found that the customers meter malfunctioned and the customer was not billed for any usage during the months of 2/3/to 7/25/Our policy is to estimate usage based on the customers previous history during that same time period in an effort to accurately
calculate usage charges for the customer An itemized statement has been sent to the customer via mailA duplicate copy of the customers July statement that provides a detailed description of the usage charges has also been sent via mailCustomer notes on the account indicate the customer can afford monthly installments of $This arrangement will be applied to the account to allow the customer sufficient amount of time to pay the remaining balance
AFTER REVIEW OF THE ACCOUNT THE CUSTOMER CALLED THE RECEIVABLES RECOVERY DEPARTMENT ON 9/23/TO DISCUSS THE BALANCE IN QUESTION FOR BOTH*** AND YANKEE GASTHERE WAS DISCUSSION REGARDING IDENTITY THEFT, HOWEVER, NO CONTACT WAS MADE BY THE CUSTOMER AFTER SUCH DATE TO MAKE THE IDENTITY THEFT
CLAIMTHE CUSTOMER MAY CONTACT THE RECEIVABLES RECOVERY DEPARTMENT AT*** TO MAKE AN IDENTITY THEFT CLAIMAFTER A THOROUGH INVESTIGATION IS PERFORMED, THE COMPANY WILL DETERMINE IF THE CUSTOMER IS RESPONSIBLE FOR THE BALANCE IN QUESTIONIF IT IS DETERMINED THE CUSTOMER IS NOT RESPONSIBLE FOR THE BALANCE IN QUESTION THE CUSTOMERS CREDIT REPORT WILL BE UPDATED
AFTER REVIEW OF THE ACCOUNT THE COMPANY DID MAKE AN ATTEMPT TO COMMUNICATE WITH THE CUSTOMER IN AN EFFORT TO RECTIFY THE ACCOUNT PRIOR TO SERVICES BEING DISCONNECTED FOR NON-PAYMENTSERVICES WERE RECONNECTED NEXT BUSINESS DAY PER COMPANY POLICYTHE SECURITY DEPOSIT COLLECTED WILL BE APPLIED TO THE CUSTOMERS ACCOUNT ONCE THE CUSTOMER DEMONSTRATES CREDIT WORTHINESS BY MAKING REGULAR MONTHLY PAYMENTS OF THE FULL ACCOUNT BALANCE FOR MONTHSTHE CUSTOMER CAN CONTACT CREDIT AND COLLECTIONS AT ###-###-#### TO DISCUSS HARDSHIP PROGRAMS AND TO REPORT ANY MEDICAL CONDITIONS IN THE HOME
AFTER REVIEW OF THE ACCOUNT THE COMPANY DID MAKE AN ATTEMPT TO COMMUNICATE WITH THE CUSTOMER IN AN EFFORT TO RECTIFY THE ACCOUNT PRIOR TO SERVICES BEING DISCONNECTED FOR NON-PAYMENTA DISCONNECTION NOTICE WAS SENT ON 10/02/VIA ** ***A SECOND DISCONNECTION NOTICE WAS SENT ON 10/17/VIA
** ***OUR RECORDS DO NOT SHOW CONTACT FROM THE CUSTOMER DURING THAT TIME FRAME AND THE CUSTOMERS SERVICE WAS DISCONNECTED FOR NON-PAYMENT ON 10/20/THE CUSTOMER CLAIMED HARDSHIP ON 10/20/PER COMPANY POLICY HARDSHIP RECONNECTIONS CAN BEGIN NO SOONER THEN 10/27/THE CUSTOMERS SCHEDULED RECONNECTION DATE OF 11/3/HAS BEEN CHANGED TO REFLECT A 10/27/DATEAN ADULT, AND UP, MUST BE PRESENT TO ALLOW ACCESS TO THE METER. DURING THIS TIME WE ENCOURAGE THE CUSTOMER TO CONTACT HER LOCAL COMMUNITY ACTION AGENCY TO SCHEDULE AN APPOINTMENTSHE HAS DAYS TO SUBSTANTIATE THE HARDSHIP CLAIM MADE ON 10/20/ONCE THE CUSTOMERS HARDSHIP HAS BEEN VERIFIED SHE MAY PARTICIPATE IN THE 2014-*** *** *** WHICH RUNS FROM NOVEMBER 1ST TO APRIL 30THTHE CUSTOMER MAY CONTACT CREDIT AND COLLECTIONS AT ###-###-#### SHOULD SHE HAVE ADDITIONAL QUESTIONS OR CONCERNS
We have thoroughly reviewed the customer’s concern and found that we failed to make the customer aware of the bill recalculation when our company was contacted in January regarding switching suppliers
Per regulations, if you are on Basic Service Fixed rate, up to six months of your past
billing will be recalculated to reflect the month-to-month Basic Service variable rateThis adjustment may result in either a credit or debitTo find out more about this process please visit *** and beneath the energy and utilities section search "Bill Recalculation.”
We have adjusted the bill to reflect the basic fix rate during the period in questionThe adjusted amount has been credited to the customer’s accountWe sincerely apologize for the inconvenience this has caused
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to me I thank you folks very muchNo hard feelings and I always have used you guys for power and will continue you to because of your awesome customer service.Thank you to the Revdex.com for helping me
Sincerely,
*** ***
AFTER REVIEW OF THE ACCOUNT THE CUSTOMERS SHUT OFF NOTICE WAS SENT TO THE INCORRECT ADDRESSTHE INCORRECT ADDRESS ON FILE WAS REMOVED AND THE CORRECT ADDRESS WAS APPLIED TO THE ACCOUNTTHE CUSTOMER WILL RECEIVE CORRESPONDENCE TO THE NEW ADDRESS ON FILE GOING FORWARDTHE CUSTOMER WAS GIVEN A SAME
DAY RECONNECTION AS A RESULT OF THE ERROR
OUR RECORDS INDICATE THAT THE TRANSFORMER WAS CHANGED ON 03/06/AND THERE ARE NO RECORDS OF ANY COMPLAINTS FROM THAT POINT ON. WE WILL SEND SOMEONE OUT TO FOLLOW UP
Complaint: ***
I am rejecting this response because: I did not agree agree to "default to *** on 12/11/14."
Sincerely,
*** ***
WE DO APOLOGIZE YOU FEEL THIS IS AN UNFAIR PRACTICE, HOWEVER, THIS IS OUR POLICY AND IT APPLIES TO ALL EVERSOURCE CUSTOMERS THAT RESIDE IN ***%
Complaint: ***
I am rejecting this response because:Obviously there is an issue because the tech has been in my house three times monitoring my television and microwave which both do not work when any other electrical appliance runningI haven't called to complain because I'm sick and tired aggravated and annoyedBut if they speak with *** *** who has been here then they will knowAnd to prove my point I can call your office to indicate that the problem has not been resolvedMaybe one of you can come to my house and see what the issue is and maybe you can fix itIt's been over a year and I'm tired of making phone callsAt this point my complaint is that I would like to be reimbursed for 50% of my bills for each month that I've been inconveniencedBecause I pay my bill on time for service which I am not receiving at 100%So I believe it's only reasonable for anyone to understand that if I'm complianing to the Revdex.com is because I am very dissatisfied with this whole situationNo one lives it everyday like my family and IAnd at this point it appears to me that no one caresI have been a lifelong customer and have always paid my bill on timeIt would be obvious that if I pay for service I should get serviceNot interrupted serviceIt has been more than a year nowAnd not to mention I had to make over calls or more to get *** to come out to my residence because they kept telling me it was my panelIf I had the knowledge to handle the problem myself I wouldBut that is not the caseAgainNo one but *** *** know what goes on in my house because he has been here and had witnessed the problemI cant even watch tv or use my microwaveI have had my washer repaired once and my dryer twiceAnd at this point I blame the repairs to the electrical problemThis is a fairly new home built in It's not reasonable to have problems like thisAgain if anyone would like to come to my home at any time they're more than welcome !!!! I would not be filing this complaint if there wasn't a problemIt's totally unreasonableAnd I think it's kinda ridiculous that *** is expecting me to settle for at this point a $dollar credit to my accountThat's a what I can "a slap in the face"Totally unreasonable for all my troubles for the last year.
Sincerely,
*** ***
AFTER REVIEW OF THE SITUATION, AN EVERSOURCE ARBORIST DETERMINED THAT THE TREES ON MR*** PROPERTY WERE IN CONTACT WITH THE POWER LINES POSING A RISK TO ELECTRIC RELIABILITY AND PUBLIC SAFETYTREE OWNER CONSENT FOR PRUNING AND REMOVAL IS NOT NEEDED WHEN TREES OR BRUSH ARE IN DIRECT CONTACT
WITH THE POWER LINES. THE CLEARING THAT HAS BEEN DONE TO DATE, WAS ON *** DOT PROPERTY WHICH WE HAD PERMISSION FOR
AS THERE ARE SOME TREES LOCATED ON STATE DOT PROPERTY NEAR THE CUSTOMER'S DRIVEWAY THAT ARE IN CONTACT WITH THE POWER LINES, WE WILL REVIEW THE WORK WITH THE DOT LANDSCAPE DESIGNER BEFORE PROCEEDINGAS A GESTURE OF GOOD WILL, WE ARE WILLING TO PLANT A FEW LOW GROWING SHRUBS THAT ARE COMPATIBLE WITH THE POWER LINES
Complaint: ***
I am rejecting this response because: The (nameless and faceless, refusing to identify him or herself) person at the utility obviously does not read things (or reads things, and does not understand them)My complaint clearly dealt with the actions of the EVERSOURCE ARBORIST (or thug), and once again, this is a dumb attempt to obfiscate or deflect the issue.All points hereinbefore mentioned in my complaint are hereby restated (and stand).
Sincerely,
*** ** ***
THIS COMPLAINT IS NOW BEING SERVICED BY THE PUBLIC UTILITIES REGULATORY AUTHORITY
Complaint: ***
I am rejecting this response because:
From 2/through 6/a total of $was paid according to the account
On average last year in for the months of September,Ocober and November our bill was $200, it increased to almost $during the winter months, with occasion of our power to be shut off because we couldn't pay our bill , on the coldest day of the year
If the estimate that we can afford to pay $per month , is not including our future usage , this is impossible
$per month is impossible
I disagree completely, why is this the customer's responsibility if your " meter " failed ? Why were we not notified earlier ? why was the landlord not notified ?according to the statement we owe $
It was told to my spouse,that the meter had to be replaced ? your response to Revdex.com does not state this, and again why was the land lord not notified since it is her property ,if the meter was replaced
We continue to exerience hardship, we have medical expenses not covered by our insurance, we have children .Our oldest is a senior in high school with expectations of college.If there are any negative reports to our credit it will greatly effect our ability to assist her
Please consisder an alternative resolution
Sincerely,
*** ***
AFTER ANOTHER REVIEW OF THE ACCOUNT THE CUSTOMER ASSUMED SERVICE ON JANUARY 21, HIS FIRST BILLING STATEMENT WAS REFLECTIVE OF ELEVEN (11) DAYSHIS MARCH 3, BILLING STATEMENT COMPARES IN USAGE TO WHAT HE IS CURRENTLY BEING BILLEDWE CAN HAVE A HIGH BILL SPECIALIST CONTACT THE CUSTOMER TO DISCUSS THE USAGE
AFTER REVIEW OF THE ACCOUNT THE CUSTOMER REQUESTED TO HAVE A METER TEST ON 11/20/THE CUSTOMER INDICATED HE WOULD NOT BE PRESENT FOR THE METER TESTA CONFIRMATION OF REQUEST FOR THE METER TEST WAS SENT TO THE CUSTOMER VIA ** ***THE LETTER CONFIRMED THE CUSTOMER DID NOT WANT TO BE PRESENT
WHEN THE METER TEST WAS CONDUCTED. THE METER TEST WAS CONDUCTED ON 11/21/AND SHOWED A METER ACCURACY OF 100.47%, THIS RESULT WAS WITHIN THE PARAMETERS FOR METER ACCURACY ESTABLISHED BY STATE REGULATORS. A WRITTEN REPORT OF THE RESULTS WAS FURNISHED TO THE CUSTOMER VIA ** *** ON 11/23/OUR RECORDS DO NOT INDICATE THE CUSTOMER CALLED TO DISCUSS THE METER TEST RESULTS OR HIGH BILL CONCERNS AT THIS SERVICE LOCATION UNTIL 7/29/ALTHOUGH METER TESTS ARE TO OCCUR EVERY MONTHS, AS A COURTESY TO THE CUSTOMER A SECOND METER TEST WAS SCHEDULED ON 8/6/A CONFIRMATION OF REQUEST FOR METER TEST WAS SENT TO THE CUSTOMER VIA ** ***THE LETTER CONFIRMED THE CUSTOMER DID WANT TO BE PRESENT AT THE LOCATIONTHE METER TEST WAS CONDUCTED ON 8/7/AND THE CUSTOMER WAS PRESENTTHE METER TEST SHOWED A METER ACCURACY OF 100.52%THE CUSTOMER REQUESTED THE METER BE REPLACED AT THAT TIME AND THE METER WAS REPLACED ON 8/19/
A REVIEW OF THE CUSTOMERS USAGE OVER THE PAST TWO YEARS SHOWS A DECREASE IN USAGE PRIOR TO THE METER BEING REPLACEDTHIS COUPLED WITH THE ACCURATE METER TESTS SUGGESTS THE METER WAS NOT FAULTY AND THE CUSTOMER IS RESPONSIBLE FOR ALL CHARGES ON THE ACCOUNTAN ITEMIZED STATEMENT DETAILING THE USAGE AT THE SERVICE LOCATION HAS BEEN SENT TO THE CUSTOMER VIA US MAIL FOR HIS REVIEWSHOULD THE CUSTOMER HAVE ADDITIONAL QUESTIONS OR CONCERNS REGARDING PAYMENT OPTIONS HE MAY CONTACT CREDIT & COLLECTIONS AT ###-###-####
THE SECURITY DEPOSIT IS HELD UNTIL THE CUSTOMER DEMONSTRATES THEIR CREDIT WORTHINESS BY MAKING REGULAR MONTHLY PAYMENTS OF THE FULL ACCOUNT BALANCE, ON TIME EACH MONTH FOR MONTHSAFTER REVIEW OF THE ACCOUNT, THE CUSTOMER HAS NOT YET MET THIS REQUIREMENTAFTER MONTHS OF GOOD CREDIT THE
DEPOSIT AMOUNT WILL BE TRANSFERRED FROM THE DEPOSIT ACCOUNT BACK TO THE BILLING ACCOUNTTHE DEPOSIT AMOUNT WILL BE APPLIED TO THE OUTSTANDING BALANCE SHOULD THERE BE ONEIF THE BALANCE TRANSFER RESULTS IN A CREDIT, A REFUND CHECK WILL BE ISSUED
PLEASE NOTE THAT ACCRUED INTEREST IS AUTOMATICALLY APPLIED TO THE CUSTOMER’S BILLING ACCOUNT ANNUALLY IN JANUARY AT 1.5% INTERESTTHE CUSTOMER MAY CONTACT CREDIT AND COLLECTIONS AT*** SHOULD HE HAVE ADDITIONAL QUESTIONS OR CONCERNS
AFTER REVIEW OF THE ACCOUNT THE CUSTOMER HAS EXPERIENCED INCREASED BILLING STATEMENTS FOR THE JANUARY AND FEBRUARY BILLING PERIODSTHIS IS ATTRIBUTED TO BOTH THE DECREASE IN WEATHER DEGREES REQUIRING AN INCREASE IN USAGE AS WELL AS AN INCREASE IN THE SERVICE RATE THAT WENT INTO EFFECT ON 1/1/
EVERSOURCE OFFERS MANY PROGRAMS TO HELP COMBAT INCREASED BILLING STATEMENTS DURING THE WINTER MONTHSDETAILED DESCRIPTIONS OF SUCH PROGRAMS ARE LOCATED ON THE EVERSOURCE.COM WEB PAGECUSTOMERS CAN ALSO CALL THE CUSTOMER SERVICE DEPARTMENT AND SPEAK TO A HIGH BILL SPECIALIST TO FURTHER DISCUSS HIGH BILL CONCERNS AT ***
AFTER REVIEW OF THE ACCOUNT CL&P HAS DETERMINED THE METER SITUATION AT THIS LOCATION REQUIRES FURTHER INVESTIGATIONA COMPANY REPRESENTATIVE WILL CONTACT THE CUSTOMER TO SCHEDULE AN APPOINTMENT TO VISIT THE SITECL&P NEEDS TO VERIFY THE ELECTRIC METER THAT SERVES *** *** **, LOWER APT,
*** ** IS FOR THE EXCLUSIVE USE OF THE UNIT
After review of the account it was found that the customers meter malfunctioned and the customer was not billed for any usage during the months of 2/3/to 7/25/Our policy is to estimate usage based on the customers previous history during that same time period in an effort to accurately
calculate usage charges for the customer An itemized statement has been sent to the customer via mailA duplicate copy of the customers July statement that provides a detailed description of the usage charges has also been sent via mailCustomer notes on the account indicate the customer can afford monthly installments of $This arrangement will be applied to the account to allow the customer sufficient amount of time to pay the remaining balance
AFTER REVIEW OF THE ACCOUNT THE CUSTOMER CALLED THE RECEIVABLES RECOVERY DEPARTMENT ON 9/23/TO DISCUSS THE BALANCE IN QUESTION FOR BOTH*** AND YANKEE GASTHERE WAS DISCUSSION REGARDING IDENTITY THEFT, HOWEVER, NO CONTACT WAS MADE BY THE CUSTOMER AFTER SUCH DATE TO MAKE THE IDENTITY THEFT
CLAIMTHE CUSTOMER MAY CONTACT THE RECEIVABLES RECOVERY DEPARTMENT AT*** TO MAKE AN IDENTITY THEFT CLAIMAFTER A THOROUGH INVESTIGATION IS PERFORMED, THE COMPANY WILL DETERMINE IF THE CUSTOMER IS RESPONSIBLE FOR THE BALANCE IN QUESTIONIF IT IS DETERMINED THE CUSTOMER IS NOT RESPONSIBLE FOR THE BALANCE IN QUESTION THE CUSTOMERS CREDIT REPORT WILL BE UPDATED
AFTER REVIEW OF THE ACCOUNT THE COMPANY DID MAKE AN ATTEMPT TO COMMUNICATE WITH THE CUSTOMER IN AN EFFORT TO RECTIFY THE ACCOUNT PRIOR TO SERVICES BEING DISCONNECTED FOR NON-PAYMENTSERVICES WERE RECONNECTED NEXT BUSINESS DAY PER COMPANY POLICYTHE SECURITY DEPOSIT COLLECTED WILL BE APPLIED TO THE CUSTOMERS ACCOUNT ONCE THE CUSTOMER DEMONSTRATES CREDIT WORTHINESS BY MAKING REGULAR MONTHLY PAYMENTS OF THE FULL ACCOUNT BALANCE FOR MONTHSTHE CUSTOMER CAN CONTACT CREDIT AND COLLECTIONS AT ###-###-#### TO DISCUSS HARDSHIP PROGRAMS AND TO REPORT ANY MEDICAL CONDITIONS IN THE HOME
AFTER REVIEW OF THE ACCOUNT THE COMPANY DID MAKE AN ATTEMPT TO COMMUNICATE WITH THE CUSTOMER IN AN EFFORT TO RECTIFY THE ACCOUNT PRIOR TO SERVICES BEING DISCONNECTED FOR NON-PAYMENTA DISCONNECTION NOTICE WAS SENT ON 10/02/VIA ** ***A SECOND DISCONNECTION NOTICE WAS SENT ON 10/17/VIA
** ***OUR RECORDS DO NOT SHOW CONTACT FROM THE CUSTOMER DURING THAT TIME FRAME AND THE CUSTOMERS SERVICE WAS DISCONNECTED FOR NON-PAYMENT ON 10/20/THE CUSTOMER CLAIMED HARDSHIP ON 10/20/PER COMPANY POLICY HARDSHIP RECONNECTIONS CAN BEGIN NO SOONER THEN 10/27/THE CUSTOMERS SCHEDULED RECONNECTION DATE OF 11/3/HAS BEEN CHANGED TO REFLECT A 10/27/DATEAN ADULT, AND UP, MUST BE PRESENT TO ALLOW ACCESS TO THE METER. DURING THIS TIME WE ENCOURAGE THE CUSTOMER TO CONTACT HER LOCAL COMMUNITY ACTION AGENCY TO SCHEDULE AN APPOINTMENTSHE HAS DAYS TO SUBSTANTIATE THE HARDSHIP CLAIM MADE ON 10/20/ONCE THE CUSTOMERS HARDSHIP HAS BEEN VERIFIED SHE MAY PARTICIPATE IN THE 2014-*** *** *** WHICH RUNS FROM NOVEMBER 1ST TO APRIL 30THTHE CUSTOMER MAY CONTACT CREDIT AND COLLECTIONS AT ###-###-#### SHOULD SHE HAVE ADDITIONAL QUESTIONS OR CONCERNS