Jegs has a real problem
WE have a real problem! I placed an order for over $2000 on November 24, 2020. Thus far, this order has been screwed up at least three times now by this Melanie LaCount with the last one being within the last couple of days. I have been lied to with regard to delivery dates for my rear wheels and for my aluminum wire looms which were both supposed to be sent out in early December Per the conversation I had with one year service staff; I received a notice from this Melanie on 12/30/20 advising me that my aluminum wire loom delivery date is going to be pushed out until February; I requested that she cancel that particular item on the order as I would get it elsewhere (I have one expected to arrive tomorrow). She responded very shortly thereafter advising that she had canceled the order; I quickly responded asking if this meant that she also canceled my rear wheels and got no response. In looking at my order today, I noticed the rear wheels are not even on the order anymore although the aluminum wire loom is still there. My guess is that she has canceled the rear wheels, not refunded any money, and
left the damn wire looms intact. I am well beyond irritated at this point, I have called the bank and I can and likely will reverse the charges and less something is done ASAP. The next person I want to hear from is a supervisor not wanting your line staff. I absolutely DO NOT want this Melanie person to even touch my account anymore. I have tried to be patient understanding all the shipping issues around Christmas and whatnot, but this is gotten well beyond ridiculous. if I do not hear from someone by 5 o'clock tomorrow I will spend the evening making repetitive phone calls and not be willing to spend over an hour on hold and emails until I do get a response. If I still don't get a response I will be making a trip to my bank on Thursday morning. As it stands I have cleared out my entire wish list from your website as you probably lost the customer over this. So much for satisfaction absolutely guaranteed! FIX IT
[redacted] I apologize for the pricing error on the engineI am not able to sell the engine for $4,588.99, but certainly willing to reduce the price because of our error to $13,plus tax Please let me know if you would like to purchase and I will get this shipped out to you Thank you Paul R [redacted]
I did receive my item overnight, that was after I had complained to the company and submitted my complaint to the Revdex.comI was supposed to get my item overnight in the first place, didn't receive it for almost a week, so then I complainedIt is not good business practice to promise something and not deliver on that promise until a complaint is filedI would like at the very least a partial refund for my purchase for the problems that had arose from a service I paid for and did not receive within the promised timeframe\
I am sorry for the damage to your original product in shippingWe have re-shipped new replacement product to youIf you have any issues, please contact me Thank you for your business [redacted] Sales Team (614) [redacted]
***, I apologize for the mix up on the bellhousing, this was certainly a big miss on our part I see that we had sent you a refund check which shows cashed on November 26th I assume from the notes in your order that you are referencing the return shipping charges that you would like refunded Please let me know the charge amount and I will get a check cut today.If you have any questions, please contact mePaul R [redacted] ###-###-#### [redacted]
This has been going on since Plus I order it from Jeg' not March which didn't know until they put me in the middle when UPS was on the phone I didn't know when it was coming
[redacted] I am sorry to hear about the experience you’ve had with the headersI do see that we have issued you a credit for $for the trouble and sent you the bolts that were missing from the kitPer our conversation on the phone I am going to refund you an additional $to your original payment methodI sincerely hope the conversation we had and the credit we are going to issue will give you an opportunity to reevaluate your position on JEGS and order from us in the futureThank you for being a Valued Customer! James F [redacted] Mail Order Supervisor
Made listing in advance because I did not need throttle body and was expecting it to arrive so I could already have a buyer lined upDeleted the listing
***, I apologize for the confusion on our ads and being out of stock I will see what happened and how we fix this moving forward Our records show that you have been refunded, if this is not the case, please let me knowThank You!Paul R [redacted] Sales Director
I checked a few times in the past few days and I don't see an option to accept or reject the responseI accept the response and I'm satisfied with the resolution
Hello [redacted] , Thank you for taking the time to contact us about your recent [redacted] Order through JEGSWe certainly apologize for any inconvenience you may have experiencedThe [redacted] listing for the Speed Pro Cast Pistons was obviously a typographical error with a posted price for a single pistonWe cannot honor this [redacted] misprint for pistons at the price of just one Your business is important to us and I would like to present you with the following two options in an effort to further assist you • Purchase additional pistons at the lowest price I can provide, which is $each or $for a set of (We would adjust the price on the two pistons you have already received.) • Return the pistons you ordered for a full refundWe will re-send a [redacted] Call Tag for you to return these items at no charge to you Please let me know if you would like to move forward with either of these options, as no other options are available for review or discussion Best Regards, Rick B [redacted] Mail Order Manager JEGS High Performance JEGS Place Delaware, Ohio [redacted] ###-###-#### Ext ***
***, sorry for the issues with your wheels and tires Let me review your order and see what options I can come up with I will get back with youThank you Paul R [redacted] Sales Director [redacted]
I am rejecting this response because: The fed ex driver told me two different locationsFirst he told me he left the items on my front porch, then he said he left the items under the carportI find that rather odd that he didn't know exactly where he left the items I no longer need the parts so I am just asking that JEGGS refund me for the other parts that I did not receiveAlso, I took a look at the reviews and JEGGS has had numerous complaints about people not receiving parts and /or the parts being damagedI feel that JEGGS is not taking responsibility for what happenedI would not be going through all this hassle if I had the parts to began withThe parts that were delivered to my house by UPS were delivered with no problem and they were under my carport untouchedWith this information I would just rather do business with a reputable company Regards, [redacted]
[redacted] , I apologize for our pricing error last weekend Your parts have come back through returns and we have credited back your credit card on 10/20/for the entire charged amount If you still need the engine stand and accessories I would be willing to sell it to you at a discounted price of $vsour regular Retail Price of $102.90.Thank you Paul R [redacted] Sale Director [redacted]
***, again I apologize for our delayed shipping on your wheels and any issues you had with my TeamI certainly want to be fair in this situation and keep you as a happy customerI am able to give you a $JEGS Gift Certificate for your inconvenience Thank you
[redacted] I apologize for your delayed shipping We have been working with [redacted] to get our products shipped out to our customers, ASAP Your part shipped yesterday, tracking shows anticipated delivery for Friday the 20th Please see [redacted] tracking number below:tracking # [redacted] If you have any additional questions, please let me know.Thank you!
WE have a real problem! I placed an order for over $2000 on November 24, 2020. Thus far, this order has been screwed up at least three times now by this Melanie LaCount with the last one being within the last couple of days. I have been lied to with regard to delivery dates for my rear wheels and for my aluminum wire looms which were both supposed to be sent out in early December Per the conversation I had with one year service staff; I received a notice from this Melanie on 12/30/20 advising me that my aluminum wire loom delivery date is going to be pushed out until February; I requested that she cancel that particular item on the order as I would get it elsewhere (I have one expected to arrive tomorrow). She responded very shortly thereafter advising that she had canceled the order; I quickly responded asking if this meant that she also canceled my rear wheels and got no response. In looking at my order today, I noticed the rear wheels are not even on the order anymore although the aluminum wire loom is still there. My guess is that she has canceled the rear wheels, not refunded any money, and
left the damn wire looms intact. I am well beyond irritated at this point, I have called the bank and I can and likely will reverse the charges and less something is done ASAP. The next person I want to hear from is a supervisor not wanting your line staff. I absolutely DO NOT want this Melanie person to even touch my account anymore. I have tried to be patient understanding all the shipping issues around Christmas and whatnot, but this is gotten well beyond ridiculous. if I do not hear from someone by 5 o'clock tomorrow I will spend the evening making repetitive phone calls and not be willing to spend over an hour on hold and emails until I do get a response. If I still don't get a response I will be making a trip to my bank on Thursday morning. As it stands I have cleared out my entire wish list from your website as you probably lost the customer over this. So much for satisfaction absolutely guaranteed! FIX IT
***rey, 1st I apologize for the delayI will research and see what the issues areI will be contacting you to discuss Thank you!
[redacted] I apologize for the pricing error on the engineI am not able to sell the engine for $4,588.99, but certainly willing to reduce the price because of our error to $13,plus tax Please let me know if you would like to purchase and I will get this shipped out to you Thank you Paul R [redacted]
I did receive my item overnight, that was after I had complained to the company and submitted my complaint to the Revdex.comI was supposed to get my item overnight in the first place, didn't receive it for almost a week, so then I complainedIt is not good business practice to promise something and not deliver on that promise until a complaint is filedI would like at the very least a partial refund for my purchase for the problems that had arose from a service I paid for and did not receive within the promised timeframe\
I am sorry for the damage to your original product in shippingWe have re-shipped new replacement product to youIf you have any issues, please contact me Thank you for your business [redacted] Sales Team (614) [redacted]
Revdex.com: I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me
***, I apologize for the mix up on the bellhousing, this was certainly a big miss on our part I see that we had sent you a refund check which shows cashed on November 26th I assume from the notes in your order that you are referencing the return shipping charges that you would like refunded Please let me know the charge amount and I will get a check cut today.If you have any questions, please contact mePaul R [redacted] ###-###-#### [redacted]
When he made us aware of the issue, we overnighted a replacement which he received on We hope this resolves the matterThank you
This has been going on since Plus I order it from Jeg' not March which didn't know until they put me in the middle when UPS was on the phone I didn't know when it was coming
[redacted] I am sorry to hear about the experience you’ve had with the headersI do see that we have issued you a credit for $for the trouble and sent you the bolts that were missing from the kitPer our conversation on the phone I am going to refund you an additional $to your original payment methodI sincerely hope the conversation we had and the credit we are going to issue will give you an opportunity to reevaluate your position on JEGS and order from us in the futureThank you for being a Valued Customer! James F [redacted] Mail Order Supervisor
Made listing in advance because I did not need throttle body and was expecting it to arrive so I could already have a buyer lined upDeleted the listing
***, I apologize for the confusion on our ads and being out of stock I will see what happened and how we fix this moving forward Our records show that you have been refunded, if this is not the case, please let me knowThank You!Paul R [redacted] Sales Director
I checked a few times in the past few days and I don't see an option to accept or reject the responseI accept the response and I'm satisfied with the resolution
Hello [redacted] , Thank you for taking the time to contact us about your recent [redacted] Order through JEGSWe certainly apologize for any inconvenience you may have experiencedThe [redacted] listing for the Speed Pro Cast Pistons was obviously a typographical error with a posted price for a single pistonWe cannot honor this [redacted] misprint for pistons at the price of just one Your business is important to us and I would like to present you with the following two options in an effort to further assist you • Purchase additional pistons at the lowest price I can provide, which is $each or $for a set of (We would adjust the price on the two pistons you have already received.) • Return the pistons you ordered for a full refundWe will re-send a [redacted] Call Tag for you to return these items at no charge to you Please let me know if you would like to move forward with either of these options, as no other options are available for review or discussion Best Regards, Rick B [redacted] Mail Order Manager JEGS High Performance JEGS Place Delaware, Ohio [redacted] ###-###-#### Ext ***
***, sorry for the issues with your wheels and tires Let me review your order and see what options I can come up with I will get back with youThank you Paul R [redacted] Sales Director [redacted]
I am rejecting this response because: The fed ex driver told me two different locationsFirst he told me he left the items on my front porch, then he said he left the items under the carportI find that rather odd that he didn't know exactly where he left the items I no longer need the parts so I am just asking that JEGGS refund me for the other parts that I did not receiveAlso, I took a look at the reviews and JEGGS has had numerous complaints about people not receiving parts and /or the parts being damagedI feel that JEGGS is not taking responsibility for what happenedI would not be going through all this hassle if I had the parts to began withThe parts that were delivered to my house by UPS were delivered with no problem and they were under my carport untouchedWith this information I would just rather do business with a reputable company Regards, [redacted]
[redacted] , I apologize for our pricing error last weekend Your parts have come back through returns and we have credited back your credit card on 10/20/for the entire charged amount If you still need the engine stand and accessories I would be willing to sell it to you at a discounted price of $vsour regular Retail Price of $102.90.Thank you Paul R [redacted] Sale Director [redacted]
***, again I apologize for our delayed shipping on your wheels and any issues you had with my TeamI certainly want to be fair in this situation and keep you as a happy customerI am able to give you a $JEGS Gift Certificate for your inconvenience Thank you
[redacted] I apologize for your delayed shipping We have been working with [redacted] to get our products shipped out to our customers, ASAP Your part shipped yesterday, tracking shows anticipated delivery for Friday the 20th Please see [redacted] tracking number below:tracking # [redacted] If you have any additional questions, please let me know.Thank you!
Consumer sent email history regarding this complaint