I got my credit on my account, today, the 28th of Sept I want to thank you, Revdex.com, for interceding for us I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me Regards, [redacted]
***, I apologize for this Price Matching issue. Our process is typically seamless as long as the verification flows with correct pricing. I will investigate this Price Match with [redacted] and get back with a proposed resolution. Thank you! [redacted] Sales Director ###-###-####
[redacted] I apologize for the delayed shipping on your carburetors, I can certainly understand your frustration Our tracking indicates that you received them on 10/14/at 11:22a.m I want to confirm that you received them? I would be happy to offer a Gift Certificate for your inconvenience, but first want to make sure you have what you ordered.Please adviseThank you!Paul R [redacted] Sales Director
I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me.I am very much appreciative of Ann's help at JEG in solving my issue When I tried to pay for the return tag - there was an error on that that came up on their web site.They have refunded the return tag, shipped it back for free, and will refund the part when they get it Thank you Regards, [redacted]
Re: complaint filed against Jegs high performance centerDear Ms [redacted] , please close out this case as the merchandise has been marked as shipped and a tracking number has been issuedPlease call at ###-###-#### for further info if necessaryI will try my best to answer your call, as our company has a no cell phone use policy
[redacted] , I apologize for our pricing error last weekend We had released your funds from your credit card on 10/17/for the entire charged amount, it typically takes 3-business days for the pre-authorization to drop off your account If you still need these parts I would be willing to sell them to you at discounted pricing, just let me know and I will work up a price for you to review.Thank you Paul R [redacted] Sales Director [redacted]
[redacted] , sorry the part was not correct for your application, I see that we furnished a call tag and that the part is on it's way back to JEGS, We will issue a credit for the part and the return label you purchased You will received your complete refunds within the next few business days.If there is anything else I can do to help, please let me knowThank you for your business[redacted]
***, I apologize for the confusion on our website with the Chevy vs Chrysler. We have processed your full return including the return shipping expense, for a total of $246.79. If you still need the right pistons I would be happy to work with you to get the right parts and sell at
cost.Please let me know if there is anything else I can do to help.Paul R*** Sales Director###-###-####
JEGS Legal Department reviewed the correspondence on this Complain and feels that we have handled this properly and have offered viable solutions to resolve this case.Thank youPaul R***
***, 1st I apologize for this issueI will get you refunded this morning and see what the issues areI will be contacting you to discuss
Our goal at JEGS is simple to make it easy for our customers to buyWe certainly fell short here
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to meI recieved my missing parts
Regards, *** ***
Attatchdf are the two emails I have received from my purchaseThe first is the original email supplied by jegs containing the product and purchase amountThe second is the 3rd estimated shipping date I was given, since then it has been delayed until March 23rd
*** I apologize how this correction was handled. JEGS did not deliver what you ordered timely, you certainly should not have a loss in your refund. I will process another Gift Certificate today for $200.00. This combined with the previous $I hope will make this situation
right. I hope you will give JEGS another chance to earn your business in the future.If you have any questions, please contact me.Paul R***Sales DirectorJEGS Automotive, Inc
I have not been contacted by JEGS and my refund has not been given to meI originally requested this over the phone and still have not had a follow up from that call either
Revdex.com:
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me I have already received the additional gift certificate and will consider this closed and dealt with
Complaint: ***
I am rejecting this response because: ebay policy states the person who lists the item is responsible for an accurate discription and priceWith only vehicles and homes being excluded from the policyI will have my lawyer contact jegs to discuss the eBay policy
[redacted] I apologize for this issue with JEGS, we value your business Let me research and get back to you.Thank you! [redacted]
I got my credit on my account, today, the 28th of Sept I want to thank you, Revdex.com, for interceding for us I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me Regards, [redacted]
***, I apologize for this Price Matching issue. Our process is typically seamless as long as the verification flows with correct pricing. I will investigate this Price Match with [redacted] and get back with a proposed resolution. Thank you! [redacted] Sales Director ###-###-####
[redacted] I apologize for the delayed shipping on your carburetors, I can certainly understand your frustration Our tracking indicates that you received them on 10/14/at 11:22a.m I want to confirm that you received them? I would be happy to offer a Gift Certificate for your inconvenience, but first want to make sure you have what you ordered.Please adviseThank you!Paul R [redacted] Sales Director
I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me.I am very much appreciative of Ann's help at JEG in solving my issue When I tried to pay for the return tag - there was an error on that that came up on their web site.They have refunded the return tag, shipped it back for free, and will refund the part when they get it Thank you Regards, [redacted]
[redacted] I do apologize for the delay, I will get with George to see if we can push this through with the VPThank you!
Re: complaint filed against Jegs high performance centerDear Ms [redacted] , please close out this case as the merchandise has been marked as shipped and a tracking number has been issuedPlease call at ###-###-#### for further info if necessaryI will try my best to answer your call, as our company has a no cell phone use policy
[redacted] , I apologize for our pricing error last weekend We had released your funds from your credit card on 10/17/for the entire charged amount, it typically takes 3-business days for the pre-authorization to drop off your account If you still need these parts I would be willing to sell them to you at discounted pricing, just let me know and I will work up a price for you to review.Thank you Paul R [redacted] Sales Director [redacted]
I reviewed the response made by the business in reference to complaint ID 11923963, and find the resolution is satisfactory to me. Regards, [redacted]
[redacted] , sorry the part was not correct for your application, I see that we furnished a call tag and that the part is on it's way back to JEGS, We will issue a credit for the part and the return label you purchased You will received your complete refunds within the next few business days.If there is anything else I can do to help, please let me knowThank you for your business[redacted]
***, I apologize for the confusion on our website with the Chevy vs Chrysler. We have processed your full return including the return shipping expense, for a total of $246.79. If you still need the right pistons I would be happy to work with you to get the right parts and sell at
cost.Please let me know if there is anything else I can do to help.Paul R*** Sales Director###-###-####
JEGS Legal Department reviewed the correspondence on this Complain and feels that we have handled this properly and have offered viable solutions to resolve this case.Thank youPaul R***
***, 1st I apologize for this issueI will get you refunded this morning and see what the issues areI will be contacting you to discuss
Our goal at JEGS is simple to make it easy for our customers to buyWe certainly fell short here
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to meI recieved my missing parts
Regards, *** ***
Attatchdf are the two emails I have received from my purchaseThe first is the original email supplied by jegs containing the product and purchase amountThe second is the 3rd estimated shipping date I was given, since then it has been delayed until March 23rd
*** I apologize how this correction was handled. JEGS did not deliver what you ordered timely, you certainly should not have a loss in your refund. I will process another Gift Certificate today for $200.00. This combined with the previous $I hope will make this situation
right. I hope you will give JEGS another chance to earn your business in the future.If you have any questions, please contact me.Paul R***Sales DirectorJEGS Automotive, Inc
I have not been contacted by JEGS and my refund has not been given to meI originally requested this over the phone and still have not had a follow up from that call either
Revdex.com, Complaint has not been resolved
Revdex.com:
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me I have already received the additional gift certificate and will consider this closed and dealt with
Complaint: ***
I am rejecting this response because: ebay policy states the person who lists the item is responsible for an accurate discription and priceWith only vehicles and homes being excluded from the policyI will have my lawyer contact jegs to discuss the eBay policy