I did receive my item overnight, that was after I had complained to the company and submitted my complaint to the Revdex.com. I was supposed to get my item...
overnight in the first place, didn't receive it for almost a week, so then I complained. It is not good business practice to promise something and not deliver on that promise until a complaint is filed. I would like at the very least a partial refund for my purchase for the problems that had arose from a service I paid for and did not receive within the promised timeframe\
[redacted], I apologize for the incorrect information from my Sales Associate. I spoke with my Supervisor and we are not able to get the rest of the part, the gauges are designed to go into your factory dash. I will get our website changed to make sure future customers will know what comes...
with the purchase. You have been refunded, thanks for returning the part, I will have a $50.00 Gift Certificate sent to your email tonight for the delay in your project and frustration. I hope you will consider us again for your future purchases. Please contact me is you have any additional issues.Thank youPaul R[redacted]Sales Director###-###-####
I checked a few times in the past few days and I don't see an option to accept or reject the response. I accept the response and I'm satisfied with the resolution.
[redacted] I am sorry to hear about the experience you’ve had with the headers. I do see that we have issued you a credit for $120 for the trouble and sent you the bolts that were missing from the kit. Per our conversation on the phone I am going to refund you an additional $75.00 to your original...
payment method. I sincerely hope the conversation we had and the credit we are going to issue will give you an opportunity to reevaluate your position on JEGS and order from us in the future. Thank you for being a Valued Customer! James F[redacted]
Mail Order Supervisor
I got my credit on my account, today, the 28th of Sept. I want to thank you, Revdex.com, for interceding for us.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards, [redacted]
I am rejecting this response because: my husband and I didn't change the price at all and I said that to Joshua. I told him I didn't know what the price matching was because we had just selected the item and ordered it. We had done it the night before too and called to make sure the price was right because it didn't match what it came up when ordering. That sales associate was very nice and said they didn't know why it was doing that. We waited overnight thinking maybe it was a glitch in the site and it came up the same again the next day so I ordered it. I have since purchased the products somewhere else and will no longer be shopping from JEGS. Nor will we recommend JEGS to anyone again.
[redacted] I apologize for the pricing error on the engine. I am not able to sell the engine for $4,588.99, but certainly willing to reduce the price because of our error to $13,500 plus tax.
Please let me know if you would like to purchase and I will get this shipped out to you.
Thank...
Hello [redacted],
Thank you for taking the time to contact us about your recent [redacted] Order through JEGS. We certainly apologize for any inconvenience you may have experienced. The [redacted] listing for the Speed Pro Cast Pistons was obviously a...
typographical error with a posted price for a single piston. We cannot honor this [redacted] misprint for 8 pistons at the price of just one.
Your business is important to us and I would like to present you with the following two options in an effort to further assist you.
• Purchase additional pistons at the lowest price I can provide, which is $22.79 each or $182.32 for a set of 8. (We would adjust the price on the two pistons you have already received.)
• Return the 2 pistons you ordered for a full refund. We will re-send a [redacted] Call Tag for you to return these items at no charge to you.
Please let me know if you would like to move forward with either of these options, as no other options are available for review or discussion.
Best Regards,
Rick B[redacted]
Mail Order Manager
JEGS High Performance
101 JEGS Place
Delaware, Ohio 43015
[redacted]
###-###-#### Ext [redacted]
Hello Thank you for contacting Jegs, I do apologize you have had this experience with the 2 modules purchased. I see you have spoken with Carla one of our Customer Service reps, she request the Fedex email you a prepaid return shipping label for this second defective item, this email would have...
come directly from Fedex not Jegs to email address [redacted]@YAHOO.COM. Dean had suggested the Accel module 35369, We will provide even exchange on this model once we receive the defective unit, due to the inconvenience experienced. I have also refund $15.00 to be applied back to your credit card ending 1362 to cover the return ship fee on the original return. Should you need further assistance please feel free to contact me directly. Sincerely Bob G[redacted] Online Communication Supervisor ###-###-#### ext # [redacted]@jegs.com
[redacted], we apologize for not getting back to you. We have a couple types of accounts you may qualify for, I will have George G** call you at ###-###-#### this-afternoon. Should you need any additional assistance please contact me any time.Paul R[redacted]###-###-####
[redacted], I apologize for the confusion on our ads and being out of stock. I will see what happened and how we fix this moving forward. Our records show that you have been refunded, if this is not the case, please let me know. Thank You!Paul R[redacted]Sales Director
[redacted], we apologize for the obvious pricing error. If you still have interest in purchasing this part, I will certainly give you a discounted price. We do have a pricing statement on our website and in our catalog for errors that may occur, please see below:Text, Pricing &...
PhotographyErrors in typographical content, pricing and photography are subject to correction and may change without notice.Thank you Paul R[redacted] Sales Director
[redacted], again I apologize for our delayed shipping on your wheels and any issues you had with my Team. I certainly want to be fair in this situation and keep you as a happy customer. I am able to give you a $100.00 JEGS Gift Certificate for your inconvenience.
Thank you
[redacted], thanks for taking the time to work with our Sales Manager, [redacted]. We are working on some possible options to help, since this engine is now out of warrantee.
[redacted] will be contacting you within the next couple days to discuss.
Thank you.
I did receive my item overnight, that was after I had complained to the company and submitted my complaint to the Revdex.com. I was supposed to get my item...
overnight in the first place, didn't receive it for almost a week, so then I complained. It is not good business practice to promise something and not deliver on that promise until a complaint is filed. I would like at the very least a partial refund for my purchase for the problems that had arose from a service I paid for and did not receive within the promised timeframe\
[redacted], I apologize for the incorrect information from my Sales Associate. I spoke with my Supervisor and we are not able to get the rest of the part, the gauges are designed to go into your factory dash. I will get our website changed to make sure future customers will know what comes...
with the purchase. You have been refunded, thanks for returning the part, I will have a $50.00 Gift Certificate sent to your email tonight for the delay in your project and frustration. I hope you will consider us again for your future purchases. Please contact me is you have any additional issues.Thank youPaul R[redacted]Sales Director###-###-####
I checked a few times in the past few days and I don't see an option to accept or reject the response. I accept the response and I'm satisfied with the resolution.
When he made us aware of the issue, we overnighted a replacement which he received on 1.3.18. We hope this resolves the matter. Thank you.
Revdex.com:
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
[redacted] I do apologize for the delay, I will get with George to see if we can push this through with the VP. Thank you!
[redacted]rey, 1st I apologize for the delay. I will research and see what the issues are. I will be contacting you to discuss.
Thank you!
[redacted] I am sorry to hear about the experience you’ve had with the headers. I do see that we have issued you a credit for $120 for the trouble and sent you the bolts that were missing from the kit. Per our conversation on the phone I am going to refund you an additional $75.00 to your original...
payment method. I sincerely hope the conversation we had and the credit we are going to issue will give you an opportunity to reevaluate your position on JEGS and order from us in the future. Thank you for being a Valued Customer! James F[redacted]
Mail Order Supervisor
I got my credit on my account, today, the 28th of Sept. I want to thank you, Revdex.com, for interceding for us.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards, [redacted]
I am rejecting this response because: my husband and I didn't change the price at all and I said that to Joshua. I told him I didn't know what the price matching was because we had just selected the item and ordered it. We had done it the night before too and called to make sure the price was right because it didn't match what it came up when ordering. That sales associate was very nice and said they didn't know why it was doing that. We waited overnight thinking maybe it was a glitch in the site and it came up the same again the next day so I ordered it. I have since purchased the products somewhere else and will no longer be shopping from JEGS. Nor will we recommend JEGS to anyone again.
[redacted] I apologize for the pricing error on the engine. I am not able to sell the engine for $4,588.99, but certainly willing to reduce the price because of our error to $13,500 plus tax.
Please let me know if you would like to purchase and I will get this shipped out to you.
Thank...
you
Paul R[redacted]
Hello [redacted],
Thank you for taking the time to contact us about your recent [redacted] Order through JEGS. We certainly apologize for any inconvenience you may have experienced. The [redacted] listing for the Speed Pro Cast Pistons was obviously a...
typographical error with a posted price for a single piston. We cannot honor this [redacted] misprint for 8 pistons at the price of just one.
Your business is important to us and I would like to present you with the following two options in an effort to further assist you.
• Purchase additional pistons at the lowest price I can provide, which is $22.79 each or $182.32 for a set of 8. (We would adjust the price on the two pistons you have already received.)
• Return the 2 pistons you ordered for a full refund. We will re-send a [redacted] Call Tag for you to return these items at no charge to you.
Please let me know if you would like to move forward with either of these options, as no other options are available for review or discussion.
Best Regards,
Rick B[redacted]
Mail Order Manager
JEGS High Performance
101 JEGS Place
Delaware, Ohio 43015
[redacted]
###-###-#### Ext [redacted]
Hello Thank you for contacting Jegs, I do apologize you have had this experience with the 2 modules purchased. I see you have spoken with Carla one of our Customer Service reps, she request the Fedex email you a prepaid return shipping label for this second defective item, this email would have...
come directly from Fedex not Jegs to email address [redacted]@YAHOO.COM. Dean had suggested the Accel module 35369, We will provide even exchange on this model once we receive the defective unit, due to the inconvenience experienced. I have also refund $15.00 to be applied back to your credit card ending 1362 to cover the return ship fee on the original return. Should you need further assistance please feel free to contact me directly. Sincerely Bob G[redacted] Online Communication Supervisor ###-###-#### ext # [redacted]@jegs.com
[redacted], we apologize for not getting back to you. We have a couple types of accounts you may qualify for, I will have George G** call you at ###-###-#### this-afternoon. Should you need any additional assistance please contact me any time.Paul R[redacted]###-###-####
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
[redacted], I apologize for the confusion on our ads and being out of stock. I will see what happened and how we fix this moving forward. Our records show that you have been refunded, if this is not the case, please let me know. Thank You!Paul R[redacted]Sales Director
I reviewed the response made by the business in reference to complaint ID 11923963, and find the resolution is satisfactory to me.
Regards,
[redacted]
[redacted], we apologize for the obvious pricing error. If you still have interest in purchasing this part, I will certainly give you a discounted price. We do have a pricing statement on our website and in our catalog for errors that may occur, please see below:Text, Pricing &...
PhotographyErrors in typographical content, pricing and photography are subject to correction and may change without notice.Thank you Paul R[redacted] Sales Director
[redacted], again I apologize for our delayed shipping on your wheels and any issues you had with my Team. I certainly want to be fair in this situation and keep you as a happy customer. I am able to give you a $100.00 JEGS Gift Certificate for your inconvenience.
Thank you
[redacted], thanks for taking the time to work with our Sales Manager, [redacted]. We are working on some possible options to help, since this engine is now out of warrantee.
[redacted] will be contacting you within the next couple days to discuss.
Thank you.