*** I apologize for the delay on your wheels and finishing your project. Let me check into options today and get back with a plan to get your truck on the road so you can enjoy it. I will get back to you shortly.Thank you!
To Whom It May Concern;I would like to open a new B2B vendor / dealer / wholesale account with them, however, the person I'm always forwarded to results in a outgoing message for voice mailI leave my information and I don't get a call backI've tried several times in the past yearGiven the fact
that I've never even been called back the problem can't be from a lack of basic contact information - it must be a person that's not doing their jobSo I'm facilitating your services to let the company know there is a customer service issue and it's affecting both their's and my business. I didn't see a category for this scenario in your webpage so I apologize if it's categorized incorrectlyPlease let me know what I can do to get this processed more efficiently
***, we apologize for our obvious pricing error. Because of this issue we are willing to sell to you as a one time deal each wheel for $80.49. Regular price is $114.99, so the savings on four wheels is $138.00 Please let me know if you would like to move forward with your
order.Thanks!Paul R***Sales Director
***, I was not able to respond back through the Revdex.com ticket, so I emailed you direct on 2/24/at 11:a.m. I have copied that reply
below. As mention at the time I'd be more than happy to refund your credit card for $if you would just send me a copy of the receipt where you purchased the replacement carburetor locally.Thank you!***, I was not able to respond back through the Revdex.com complaint ticket, but wanted to get this resolved, ASAP. I see from the notes that you purchased a replacement and no longer need the parts. If you would just send me a copy of the carburetor receipt you purchased locally I will refund your $right away. Sorry for the issues on your purchase. Thank you! *** ***
*** * *** *** ***
***###-###-#### We are dedicated to providing our customers with the very best in selection, value, same day shipping and lifetime support, thank you for choosing JEGS!
We appreciate the opportunity to provide information regarding this caseThe order for *** *** was placed on Sunday December 11thOn Monday December 12th the order was shipped via Fin two boxesOn Tuesday morning December 13th the customer was sent an email invoice with
Ftracking hyperlinksThe estimated delivery was Wednesday December 14thTracking indicates both packages were delivered @ 9:21am on Wednesday December 14thOn Friday December 16th at approx9:55am we were contacted by the customer and were told that the customer did not receive the packagesOur CSR explained to the customer that tracking indicated they were both delivered on Wednesday December 14thAt that point we told the customer we would start a driver follow up that would open an investigation with details about the deliveryThis can take approximately business days to get all the info back from Fed-exThe customer immediately expressed that she was not going to wait and she said we could keep our partsOn Tuesday December 20thWe received information back from Fthat confirmed driver verification to the customer address and confirmed the delivery to a beige and brick house with burgundy shuttersCustomer verified the description of their houseThe driver stated it was left at the door by the carportThe driver also spoke to the customer and explained where they were leftUpon receiving this information we communicated to the customerAt that time the customer only wanted a refund of the parts and not a reshipWe were unable to meet that request based on all the info gathered regarding this matter. Please feel free to contact me.Sincerely,Greg S***
***, I see where you have a new Holley 112-for sale on Craig's list for $Let me research this closer and see what I can find out
I'll be back in touch, soon
Thank you
Mr ***,Please accept my sincerest apology for the delay to get this resolved for youWe've contacted the manufacture and they are making arrangements to ship the top to you this week.Thank you for choosing Jegs! We appreciate your business.Sincerely,Greg S*Sales Manager ###-###-#### ext
#***
***, sorry for any confusion on your purchase. The listing and pricing was for a single vsset which are hundreds of dollars. Can you please email me a copy of the listing that you have so we can finalize a resolution. Please place on the Subject Line of the email "Revdex.com ***" to
help me priorities my emails and get you a quick response. Thank you!
***, I apologize for any inconvenience. I am not trying to harass you, we simply had an evident pricing error and was in hopes we could meet on some middle ground to make this right. We are willing to sell at cost because it was our error.Please let me know your thoughts.Thank
you.Paul R***Sales Director
***, we apologize for your recent purchase experience with JEGSYour interaction with any JEGS Associate should be professional and courteous at all timesI will personally review your interaction with our Supervisor, JoshuaI also apologize for your experience with our web price match
processWhen you changed the pricing on the web it does give some detail about verificationWe will price match any retail pricing, even if we have difficulty with the verification we can work out something to work for our valued customersI am not able to meet the pricing from your wholesaler, they are far below our costs; however, if you still need these parts I can work our some special pricing and try to get close to your original request
Please let me knowThank you!
Paul R***
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to meA decision maker at Jegs has stepped in and refunded me my initial return shipping charge and sent me a module of a different brand (also an upgrade) This matter has been resolved satisfactorily I regret that it came to this, but I appreciate the assistance
***, I apologize for the issues with your GM Crate engine, I will contact GM and see what options we have. I will be back in touch soon.Thank you!Paul ***Sales Director
***, I apologize for the issues with your wheels and tires not fitting. I will review the shipping charges and get back to you.Paul R***Sales Director***
***, I apologize for the confusion on your order creating the additional part being shipped to you. We credited your account on 1/16/18, it takes 3-business days for the bank to credit your account. Today, we are crediting back your return charges, you should see this credit back to
your card next week.If you need help with anything else, please let me know.Thanks for your business.Paul R***Sales Director
*** I apologize for the delay receiving your wheels, our goal is to make it easy to buy from JEGS and we certainly fell short here. I see from tracking that your wheels were delivered today. If there is anything else I can do at this time, please let me know.Thank you!Paul R***
***, I apologize for our pricing error last weekend. We have credited back your Pay Pal account on 10/17/for the entire charged amount. If you still need the engine stand and accessories I would be willing to sell it to you at a discounted price of $vsour regular
Retail Price of $102.90.Thank you Paul R***Sales Director ***
Josh, thanks for placing your order with JEGS. Sorry for the miss delivery, sounds like your neighbors had your shipment. The reshipment has been handled.Please let me know if there is anything else I can do to help.Thanks Again!
I do need a engine stand the problem is I authorized 17 dollars jegs took 108 dollars without my consent I cancelled the very next day while the engine stand was still in your possession and I still DO NOT HAVE MY REFUND. And this is a week later I have called in jegs everyday and get the run around every time. Jegs mistake caused bounced checks in my account to my landlord. This is jegs mistake not mine but I am paying for it and I know of a couple people that got the engine stand at 17 dollars.
Revdex.com:
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards, [redacted]
Robert, we apologize for the issues with your order. I am following up with [redacted] and UPS on their documentation on shipment and signature receipt. I will get back with you once I have the documentation in hand with a resolution.
[redacted], 1st I apologize for this issue, and the big delay. I am working with the vendor to get this resolved ASAP. We will be contacting you tomorrow with what we can do to make this right.
If you have any questions, please contact me.
Paul R[redacted] Sales Director
###-###-####
*** I apologize for the delay on your wheels and finishing your project. Let me check into options today and get back with a plan to get your truck on the road so you can enjoy it. I will get back to you shortly.Thank you!
To Whom It May Concern;I would like to open a new B2B vendor / dealer / wholesale account with them, however, the person I'm always forwarded to results in a outgoing message for voice mailI leave my information and I don't get a call backI've tried several times in the past yearGiven the fact
that I've never even been called back the problem can't be from a lack of basic contact information - it must be a person that's not doing their jobSo I'm facilitating your services to let the company know there is a customer service issue and it's affecting both their's and my business. I didn't see a category for this scenario in your webpage so I apologize if it's categorized incorrectlyPlease let me know what I can do to get this processed more efficiently
***, we apologize for our obvious pricing error. Because of this issue we are willing to sell to you as a one time deal each wheel for $80.49. Regular price is $114.99, so the savings on four wheels is $138.00 Please let me know if you would like to move forward with your
order.Thanks!Paul R***Sales Director
***, I was not able to respond back through the Revdex.com ticket, so I emailed you direct on 2/24/at 11:a.m. I have copied that reply
below. As mention at the time I'd be more than happy to refund your credit card for $if you would just send me a copy of the receipt where you purchased the replacement carburetor locally.Thank you!***, I was not able to respond back through the Revdex.com complaint ticket, but wanted to get this resolved, ASAP. I see from the notes that you purchased a replacement and no longer need the parts. If you would just send me a copy of the carburetor receipt you purchased locally I will refund your $right away. Sorry for the issues on your purchase. Thank you! *** ***
*** * *** *** ***
***###-###-#### We are dedicated to providing our customers with the very best in selection, value, same day shipping and lifetime support, thank you for choosing JEGS!
We appreciate the opportunity to provide information regarding this caseThe order for *** *** was placed on Sunday December 11thOn Monday December 12th the order was shipped via Fin two boxesOn Tuesday morning December 13th the customer was sent an email invoice with
Ftracking hyperlinksThe estimated delivery was Wednesday December 14thTracking indicates both packages were delivered @ 9:21am on Wednesday December 14thOn Friday December 16th at approx9:55am we were contacted by the customer and were told that the customer did not receive the packagesOur CSR explained to the customer that tracking indicated they were both delivered on Wednesday December 14thAt that point we told the customer we would start a driver follow up that would open an investigation with details about the deliveryThis can take approximately business days to get all the info back from Fed-exThe customer immediately expressed that she was not going to wait and she said we could keep our partsOn Tuesday December 20thWe received information back from Fthat confirmed driver verification to the customer address and confirmed the delivery to a beige and brick house with burgundy shuttersCustomer verified the description of their houseThe driver stated it was left at the door by the carportThe driver also spoke to the customer and explained where they were leftUpon receiving this information we communicated to the customerAt that time the customer only wanted a refund of the parts and not a reshipWe were unable to meet that request based on all the info gathered regarding this matter. Please feel free to contact me.Sincerely,Greg S***
***, I see where you have a new Holley 112-for sale on Craig's list for $Let me research this closer and see what I can find out
I'll be back in touch, soon
Thank you
Mr ***,Please accept my sincerest apology for the delay to get this resolved for youWe've contacted the manufacture and they are making arrangements to ship the top to you this week.Thank you for choosing Jegs! We appreciate your business.Sincerely,Greg S
*Sales Manager ###-###-#### ext
#***
***, sorry for any confusion on your purchase. The listing and pricing was for a single vsset which are hundreds of dollars. Can you please email me a copy of the listing that you have so we can finalize a resolution. Please place on the Subject Line of the email "Revdex.com ***" to
help me priorities my emails and get you a quick response. Thank you!
***, I apologize for any inconvenience. I am not trying to harass you, we simply had an evident pricing error and was in hopes we could meet on some middle ground to make this right. We are willing to sell at cost because it was our error.Please let me know your thoughts.Thank
you.Paul R***Sales Director
***, we apologize for your recent purchase experience with JEGSYour interaction with any JEGS Associate should be professional and courteous at all timesI will personally review your interaction with our Supervisor, JoshuaI also apologize for your experience with our web price match
processWhen you changed the pricing on the web it does give some detail about verificationWe will price match any retail pricing, even if we have difficulty with the verification we can work out something to work for our valued customersI am not able to meet the pricing from your wholesaler, they are far below our costs; however, if you still need these parts I can work our some special pricing and try to get close to your original request
Please let me knowThank you!
Paul R***
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to meA decision maker at Jegs has stepped in and refunded me my initial return shipping charge and sent me a module of a different brand (also an upgrade) This matter has been resolved satisfactorily I regret that it came to this, but I appreciate the assistance
***, I apologize for the issues with your GM Crate engine, I will contact GM and see what options we have. I will be back in touch soon.Thank you!Paul ***Sales Director
***, I apologize for the issues with your wheels and tires not fitting. I will review the shipping charges and get back to you.Paul R***Sales Director***
***, I apologize for the confusion on your order creating the additional part being shipped to you. We credited your account on 1/16/18, it takes 3-business days for the bank to credit your account. Today, we are crediting back your return charges, you should see this credit back to
your card next week.If you need help with anything else, please let me know.Thanks for your business.Paul R***Sales Director
*** I apologize for the delay receiving your wheels, our goal is to make it easy to buy from JEGS and we certainly fell short here. I see from tracking that your wheels were delivered today. If there is anything else I can do at this time, please let me know.Thank you!Paul R***
***, I apologize for our pricing error last weekend. We have credited back your Pay Pal account on 10/17/for the entire charged amount. If you still need the engine stand and accessories I would be willing to sell it to you at a discounted price of $vsour regular
Retail Price of $102.90.Thank you Paul R***Sales Director ***
Josh, thanks for placing your order with JEGS. Sorry for the miss delivery, sounds like your neighbors had your shipment. The reshipment has been handled.Please let me know if there is anything else I can do to help.Thanks Again!
I do need a engine stand the problem is I authorized 17 dollars jegs took 108 dollars without my consent I cancelled the very next day while the engine stand was still in your possession and I still DO NOT HAVE MY REFUND. And this is a week later I have called in jegs everyday and get the run around every time. Jegs mistake caused bounced checks in my account to my landlord. This is jegs mistake not mine but I am paying for it and I know of a couple people that got the engine stand at 17 dollars.
Revdex.com:
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards, [redacted]
Robert, we apologize for the issues with your order. I am following up with [redacted] and UPS on their documentation on shipment and signature receipt. I will get back with you once I have the documentation in hand with a resolution.
[redacted], 1st I apologize for this issue, and the big delay. I am working with the vendor to get this resolved ASAP. We will be contacting you tomorrow with what we can do to make this right.
If you have any questions, please contact me.
Paul R[redacted] Sales Director
###-###-####