[redacted], I'm sorry the part you ordered did not fit for your application. A Call Tag has been sent at our expense so you can return the part.Please let me know if you need anything else.Thank youPaul R[redacted]Sales Director
Re: complaint filed against Jegs high performance center. Dear Ms. [redacted], please close out this case as the merchandise has been marked as shipped and a tracking number has been issued. Please call at ###-###-#### for further info if necessary. I will try my best to answer your call, as our...
Mr [redacted],Thank you for choosing Jegs. I'd like to apologize for not getting the order delivered to you in a timely manner. We value you as a long time customer and have refunded your Pay Pal account in full for $31.99. Please allow 2-3 business days for your Pay Pal account to reflect...
this refund. Sincerely, Greg S[redacted]Sales Manager###-###-#### ext #[redacted]
I am rejecting this response because:i did recieve one rear carbrator on the13th and when I called jegs again to ask when I would recieve the other other and they said that they didnt have one and maybe next month which is unacceptable
Regards, [redacted]
I am sorry for the damage to your original product in shipping. We have re-shipped new replacement product to you. If you have any issues, please contact me.
Thank you for your business.
[redacted]
Sales Team
(614) [redacted]
[redacted], I have reviewed all the correspondence with your head delivery. I also pulled any returns coming back to JEGS in hopes I would find that the heads had been returned to us, but nothing to date. We apologize for you not receiving the merchandise and recommend that you file a police...
report and contact your home owners insurance company to file a claim.If you would like to re-purchase I will sell at the lowest possible price and ship to an address we agree upon.Paul R[redacted]Sales Director
I appreciate [redacted] getting this matter taken care of but I feel was treated very unfair by [redacted] and would like half off the price of my rims for my troubles in this matter
[redacted], sorry for the issues with your wheels and tires. Let me review your order and see what options I can come up with. I will get back with you. Thank you Paul R[redacted]Sales Director[redacted]
This has been going on since 2014 Plus I order it from Jeg' not March which didn't know until they put me in the middle when UPS was on the phone . I didn't know when it was coming .
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: my replacement receipt has nothing to do with the order I placed through your company... I was instructed by your employee ([redacted])to go purchase another that it would take a week or so to get this resolved and I had friends and family coming over to help me get my car started that weekend.. so thats what I did, now you want to play games to see what your competition is charging... if this is how you treat your customers I know alot of people that will hear of my experiences with Your company and most importantly customer service or lack there of...
Regards,
[redacted]
[redacted], I apologize for our pricing error last weekend. We had released your funds from your credit card on 10/17/16 for the entire charged amount, it typically takes 3-5 business days for the pre-authorization to drop off your account. If you still need these parts I would be willing to...
sell them to you at discounted pricing, just let me know and I will work up a price for you to review.Thank you Paul R[redacted]Sales Director [redacted]
[redacted], I apologize for the mix up on the bellhousing, this was certainly a big miss on our part. I see that we had sent you a refund check which shows cashed on November 26th. I assume from the notes in your order that you are referencing the return shipping charges that you would like...
refunded. Please let me know the charge amount and I will get a check cut today.If you have any questions, please contact me. Paul R[redacted]###-###-####[redacted]
General Motors has agreed to warranty the engine. We've contacted the customer and he is aware. Orange Buick GMC will be handling the warranty. Once the customer has the replacement engine he will return to Jegs for a refund.Greg S[redacted]
Made listing in advance because I did not need throttle body and was expecting it to arrive so I could already have a buyer lined up. Deleted the listing
[redacted] I apologize for the delayed shipping on your carburetors, I can certainly understand your frustration. Our tracking indicates that you received them on 10/14/16 at 11:22a.m. I want to confirm that you received them? I would be happy to offer a Gift Certificate for your...
inconvenience, but first want to make sure you have what you ordered.Please advise. Thank you!Paul R[redacted]Sales Director
[redacted], I apologize for our pricing error last weekend. Your parts have come back through returns and we have credited back your credit card on 10/20/16 for the entire charged amount. If you still need the engine stand and accessories I would be willing to sell it to you at a...
discounted price of $72.03 vs. our regular Retail Price of $102.90.Thank you Paul R[redacted] Sale Director [redacted]
[redacted] I apologize for your delayed shipping. We have been working with [redacted] to get our products shipped out to our customers, ASAP. Your part shipped yesterday, tracking shows anticipated delivery for Friday the 20th. Please see [redacted] tracking number below:tracking #...
[redacted] If you have any additional questions, please let me know.Thank you!
I reviewed the response made by the business in reference to complaint ID...
[redacted], and find the resolution is satisfactory to me.I am very much appreciative of Ann's help at JEG in solving my issue. When I tried to pay for the return tag - there was an error on that that came up on their web site.They have refunded the return tag, shipped it back for free, and will refund the part when they get it. Thank you .
Regards,
[redacted]
[redacted], I'm sorry the part you ordered did not fit for your application. A Call Tag has been sent at our expense so you can return the part.Please let me know if you need anything else.Thank youPaul R[redacted]Sales Director
Re: complaint filed against Jegs high performance center. Dear Ms. [redacted], please close out this case as the merchandise has been marked as shipped and a tracking number has been issued. Please call at ###-###-#### for further info if necessary. I will try my best to answer your call, as our...
company has a no cell phone use policy.
Mr [redacted],Thank you for choosing Jegs. I'd like to apologize for not getting the order delivered to you in a timely manner. We value you as a long time customer and have refunded your Pay Pal account in full for $31.99. Please allow 2-3 business days for your Pay Pal account to reflect...
this refund. Sincerely, Greg S[redacted]Sales Manager###-###-#### ext #[redacted]
Consumer sent email history regarding this complaint.
I am rejecting this response because:i did recieve one rear carbrator on the13th and when I called jegs again to ask when I would recieve the other other and they said that they didnt have one and maybe next month which is unacceptable
Regards, [redacted]
I am sorry for the damage to your original product in shipping. We have re-shipped new replacement product to you. If you have any issues, please contact me.
Thank you for your business.
[redacted]
Sales Team
(614) [redacted]
[redacted], I have reviewed all the correspondence with your head delivery. I also pulled any returns coming back to JEGS in hopes I would find that the heads had been returned to us, but nothing to date. We apologize for you not receiving the merchandise and recommend that you file a police...
report and contact your home owners insurance company to file a claim.If you would like to re-purchase I will sell at the lowest possible price and ship to an address we agree upon.Paul R[redacted]Sales Director
[redacted] I apologize for this issue with JEGS, we value your business. Let me research and get back to you.Thank you! [redacted]
I appreciate [redacted] getting this matter taken care of but I feel was treated very unfair by [redacted] and would like half off the price of my rims for my troubles in this matter
[redacted], sorry for the issues with your wheels and tires. Let me review your order and see what options I can come up with. I will get back with you. Thank you Paul R[redacted]Sales Director[redacted]
This has been going on since 2014 Plus I order it from Jeg' not March which didn't know until they put me in the middle when UPS was on the phone . I didn't know when it was coming .
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: my replacement receipt has nothing to do with the order I placed through your company... I was instructed by your employee ([redacted])to go purchase another that it would take a week or so to get this resolved and I had friends and family coming over to help me get my car started that weekend.. so thats what I did, now you want to play games to see what your competition is charging... if this is how you treat your customers I know alot of people that will hear of my experiences with Your company and most importantly customer service or lack there of...
Regards,
[redacted]
[redacted], I apologize for our pricing error last weekend. We had released your funds from your credit card on 10/17/16 for the entire charged amount, it typically takes 3-5 business days for the pre-authorization to drop off your account. If you still need these parts I would be willing to...
sell them to you at discounted pricing, just let me know and I will work up a price for you to review.Thank you Paul R[redacted]Sales Director [redacted]
[redacted], I apologize for the mix up on the bellhousing, this was certainly a big miss on our part. I see that we had sent you a refund check which shows cashed on November 26th. I assume from the notes in your order that you are referencing the return shipping charges that you would like...
refunded. Please let me know the charge amount and I will get a check cut today.If you have any questions, please contact me. Paul R[redacted]###-###-####[redacted]
General Motors has agreed to warranty the engine. We've contacted the customer and he is aware. Orange Buick GMC will be handling the warranty. Once the customer has the replacement engine he will return to Jegs for a refund.Greg S[redacted]
Made listing in advance because I did not need throttle body and was expecting it to arrive so I could already have a buyer lined up. Deleted the listing
[redacted] I apologize for the delayed shipping on your carburetors, I can certainly understand your frustration. Our tracking indicates that you received them on 10/14/16 at 11:22a.m. I want to confirm that you received them? I would be happy to offer a Gift Certificate for your...
inconvenience, but first want to make sure you have what you ordered.Please advise. Thank you!Paul R[redacted]Sales Director
[redacted], I apologize for our pricing error last weekend. Your parts have come back through returns and we have credited back your credit card on 10/20/16 for the entire charged amount. If you still need the engine stand and accessories I would be willing to sell it to you at a...
discounted price of $72.03 vs. our regular Retail Price of $102.90.Thank you Paul R[redacted] Sale Director [redacted]
[redacted] I apologize for your delayed shipping. We have been working with [redacted] to get our products shipped out to our customers, ASAP. Your part shipped yesterday, tracking shows anticipated delivery for Friday the 20th. Please see [redacted] tracking number below:tracking #...
[redacted] If you have any additional questions, please let me know.Thank you!
I reviewed the response made by the business in reference to complaint ID...
[redacted], and find the resolution is satisfactory to me.I am very much appreciative of Ann's help at JEG in solving my issue. When I tried to pay for the return tag - there was an error on that that came up on their web site.They have refunded the return tag, shipped it back for free, and will refund the part when they get it. Thank you .
Regards,
[redacted]