Jennifer Convertibles

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We would like to assist this consumer but they have provided insufficient or invalid information for usto locate any sales order history.In order for us to assist the consumer please provide a sales order number.  This is in the right hand corner of your receipt; it starts with 2 or 3 letters...

and then is followed by 5 or 6 numerical digits. If the consumer is unable to locate their sales receipt they should providetheir full name, address, and home phone number used at the time of purchase.

Sales Order # [redacted]Based on the service company’s visit, 2 seat cores were ordered forthe customer. Upon receipt of the new cores the tech company will be asked toreturn and install them. The cores should arrive in the next 1-3 weeks.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
[redacted]
[redacted]
[redacted]
[redacted] A technician was sent to examine my couch about 6 weeks ago. The arms were fixed and I was told that he was sending a report to Jennifer Convertibles regarding the springs in my couch. He said it would take 4-5 days for Jennifer's to receive the report and I will be contacted. To date I have not heard from either party. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I want to thank Jennifer Convertibles for there response. I will consider it resolved after a after the technician's visit and what the out come is.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I think that a refund for the delivery fee would have been satisfactory had the delivery only been an hour or two late, NOT FIVE DAYS LATE!  I had asked for an additional 20% off for the inconvenience, which they refused to give me.  The day after they failed to deliver the furniture, I spent most of my [redacted] trying to get answers from the salesperson and the [redacted] of the store, to which I was repeatedly told that they had no information and they would call me back.  They didn't even know where the furniture was!  Come [redacted], when I still had not heard from anyone, I decided to make an appearance at the store to get some answers.  I still was not given any answers or any kind of apology, and I was told that I would not receive my furniture until [redacted] 12/**.  [redacted] continued with more phone calls and trying to get in touch with the [redacted], who finally called me on [redacted] and told me Jennifer Convertibles isn't the kind of company that can give out partial refunds.  It appears to me that Jennifer Convertibles feels that their customers' time isn't valuable, and they don't seem to care about the fact that I had been a loyal customer, placing three orders in a matter of months.  When arranging for delivery for 12/**, I had to call on someone else to meet the drivers, as I could not take time off from work.  The store was supposed to instruct the drivers to call this person an hour before delivery so he could meet them at my building and let them in.  I ended up getting pulled away from my [redacted] at work to answer a call from the drivers who were sitting outside my building and had not received instructions to call anyone before delivery.  Luckily, I was able to get in touch with the person right away and the drivers agreed to wait for him.  But again, another mistake made by Jennifer Convertibles.  I am left a very unsatisfied customer, and unless they can compensate me for some of the time I wasted with all of this, I will never step foot in another Jennifer Convertibles store again, and I will be sure to share my story with friends and family who are in the market for new furniture.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Sales Order # [redacted]The customer’s furniture has been out of warranty forpeeling since April 2010. As a courtesy we offered the customer a couple of differentoptions. The customer chose to have us order replacement seat casings. Theparts were ordered with the understanding that they could...

take as long as 5months to arrive. A recent check has indicated that the parts ordered for thiscustomer are due to arrive in late January or February. Upon receipt we willforward them to the customer.

Sales Order # [redacted]                   Furniture purchased under: [redacted]
We have no record of receiving pictures, as requested, in June from
this customer. Although the customer’s 9 year old furniture is no longer
covered by any...

warranties for peeling, I will have a customer service
[redacted] call the customer to see if we can offer some assistance.

We purchased a couch back in July 2017 and waited 5 weeks for the couch to be delivered..Everything looked fine until you sat on the couch.

The couch will not stay together. The Sectional continues to slide away from each other every time you get up or sit down. You can see the brackets are not put on correctly. Also you have the pillows.

The pillows never stay in the couch even with the velco, its like the pillows are too thick for the couch. After we received the couch and noticed the issue I called to file a complaint and the store gave me customer service who was no help. They outsourced the repair work to another company who has now canceled on me 4 times.

They call that morning and claim their technician is sick.This has been going on for months now and still cant get an answer or any help.

We purchased a couch back in July 2017 and waited 5 weeks for the couch to be delivered..Everything looked fine until you sat on the couch.

The couch will not stay together. The Sectional continues to slide away from each other every time you get up or sit down. You can see the brackets are not put on correctly. Also you have the pillows.

The pillows never stay in the couch even with the velco, its like the pillows are too thick for the couch. After we received the couch and noticed the issue I called to file a complaint and the store gave me customer service who was no help. They outsourced the repair work to another company who has now canceled on me 4 times.

They call that morning and claim their technician is sick.This has been going on for months now and still cant get an answer or any help.

On 2/12/16, I purchased a Morgan Creek-Loveseat KCD1425 in the amount of $600. I was talked into purchasing a 5 year protection plan by my sales rep "Ted," through Guardsman, which cost me $159.99.

On 4/12/16 I finally received the delivery of the loveseat. On 5/25/16, it was serviced for the 1st time by Jennifer Convertibles, the outlet and USB ports didn't work! They came and plugged in the necessary wires, that the deliver men never set up. Not even 1 month after delivery!

On or about 6/1/17, I contacted Jennifer Convertibles again, in regard to the same issue as earlier and spoke to a woman in the Customer Service Division by the name of Meryl. She indicated that my furniture is out of mfg. warranty, but will grant me a 3 month grace period. (Not very friendly as a customer service liason) As well as, a dent on the LSF arm and nails protroding on the side panel. She set up a service request for Friday 7/7/17 through Saw Furniture. I spoke to a woman by the name of Tiffany and she said they will be here between 8-11 on that day. On the day of, I received a phone call and a voicemail at 8:19 am, indicating that they would have to reschedule my service appointment to Sunday 7/9/17, due to the technician being out sick. (I waited a over a month for this appointment).

When the "craftsman" Karen arrived on Sunday, she evaluated the issues that I discussed with Meryl and she agreed. Took pictures and told me that she wa only given a 40 minute window for this call and she needs at least 2 hours. Basically, she told me I need ANOTHER APPOINTMENT.

On 71/11/17 at 3:36 pm, I received an email from UPS, notifying me that I'm going to be receiving a delivery from Jennifer Convertibles. Unbenounced to me, they delivered a new USB port kit and that was it. On 7/14/17 at 11:32 am, I received a phone call from Meryl in the Customer Service Division and she wanted to set up an appointment for Saw Furniture to come out and repair the USB port issue. I then asked her what about the other complaints and she indicated they can't do anything about it.

I was utterly disappointed, aggravated and upset, so I asked if there was anyone higher up in the customer service area and she referred me to a: ATTA HUSSEIN (Regional Director for Jennifer Convertibles) So, on the same day I left a voicemail explaining the current situtation and asked him to return my call. A/O Today there has been no correspondence.

Being extremely disgusted, and coincidently not having heard back from Jennifer Convertibles C.S. I filed a claim through Guardsman on 7/13 and spoke to Amy. She sent me forms that I had to fill out and send back ASAP. So, I invested more money $13.35 and sent the claim forms via ceritified return receipt to Guardsman. After filing the claim on 7/13, is when I received the phone call from Meryl. Coincidence!?

Today, 7/21, I reached out to Guardsman asking if they received my forms and I was told that they are only up to reviewing claims submitted from 7/9/17 and are basically 1 week behind. I asked being time is of the essence if it can be escalated. They indicated they would see what they can do. At 4:01 pm on 7/21, I received a phone call from Guardsman saying they needed additonal information to please call back. As well as, an email at 4:03 pm indicating the same thing.

I immediately called them and was told that they don't cover the USB not working and the claim is denied because I didn't comply with the Terms of the Insurance Agreement. Which was a 30 day notification from the original date 6/1 of damage. I explained all of the aforementioned with Jennifer Convertibles/Saw Furniture and was told there is nothing that can be done on their end. I asked if there was anyone higher up to speak to and left a voicemail message for Jordan at 4:10 pm on 7/21.

In reviewing my original invoice this evening, I realized that there was a $100 error made on this purchase. Cost of Loveseat - $600 + Protection Plan: 159.99= 859.99 + Delivery of 99.99 +Tax of 67.20 = 1,027.17 was my cost and what I paid in full. The salesman made the error and over charged me 2x for the Delivery. The difference due to me is $99.99. As well as, fixing all of the issues or delivering me a new piece of furniture. Jennifer Convertibles needs to make this right!

I'm asking for assistance in making my furniture (of a little more than 1 year) in my possession and paid in full whole again!

Mad in Matawan, New Jersey
Debra Pinto
Sales Order # HNJ 21893

Review: I am thoroughly disgusted by the way my return has been handled. I ordered a couch from the [redacted] location, which I later realized would not fit in the space. I was told I had 7 days to get a full refund, 3 days later I requested said refund and was asked to provide my credit card information. When I still had not seen the funds in my account (two weeks later) I called the store and was told that it was entered incorrectly and was rejected. Which, any good business would have reached out to me to get the correct info or just look on the original order form and correct it. But they did neither so I once again provided my info. I was told the request would be expedited. When I called to check status one week later, it still had not been processed. I spoke with a manger who told me he was personally re-entering it and did not even apologize for the SECOND oversite. One week later I called again only to be told it would be two more days before the request would be processed. When I asked to speak to a manager I was told no manager would be in for two days. Terrible customer service!Desired Settlement: I would like to be refunded immediately! And I would like an apology from the store.

Business

Response:

Sales Order # [redacted]The customer’s refund, in full, has been processed to her

[redacted] account. I apologize for the delay and any inconvenience caused this

customer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Gentlemen:

I purchased living room furniture and an area carpet from Jennifer convertibles in April. The delivery took place around the [redacted] of May. Within less than a week, it was obvious that the sofa had a manufacturing defect, the ottoman cocktail table ends are sagging and the woven area carpet is all unraveling. My first attempt to contact Jennifer was via phone a couple of days after delivery. I called the store where I purchased the furniture. They, in turn, gave me an 800 number to call, as it was out of their hands. I called the number and I was put on hold for over 20 minutes without anyone coming on the line. After a few days, I contacted Jennifer via email. They determined, after me having to send another set of emails and photos to yet another division, that a tech needed to come out. I tried to schedule a tech and was told they only come to the area once a month and nobody could come out until June [redacted]. I tried to get an earlier date but no such luck. I couldn't even specify am or pm. Subsequently another piece of furniture needed to be delivered and that too could only come on June [redacted], as they only deliver to the area once a month. After speaking to [redacted] in management, he told both my husband and I that there was no way both things could be delivered and done on the same day and we'd have to wait another month if we couldn't be there. Mind you, this is our weekend get away, so we are not there all of the time and found it unreasonable to have to make two trips up there two days apart, taking two days off of work for something that was not our fault. Later [redacted] phoned us and said the driver would take care of the issue upon delivering the sofa bed which was delivered on the [redacted]. I explained to [redacted] that this was a manufacturing defect and that we wanted a new product for the damaged items. He refused and said the driver would fix it. Then when the driver arrived he advised my husband that he couldn't fix it. The driver then spoke to [redacted] and subsequently told my husband he could fix it with nails and screws but that it would show. Again my husband told him that wasn't acceptable and we wanted new products.

I received a phone call today from [redacted] and was now told that I am not acting according to the contract. It's my fault that I couldn't be there when their tech was coming and that Jennifer won't do anything because I'm not acting per the contract written on the invoice. He also told me that nothing could be done with the furniture until a tech came out. This is the same person who told us the driver could fix it. He also told me I could wait until September or October if I couldn't be there in July or August. I told [redacted] today that I was tired of arguing, was going to call my credit card company to put some kind of hold on the charges until this was resolved. In a smart tone of voice, he told me that wouldn't happen and I then hung up the phone. He is a rude, arrogant and condescending person.

I've never been treated so badly by a company. Their customer service is ZERO. The sales person was great but cannot help us as it's out of her hands right now. We were referred to the [redacted] after [redacted] the [redacted] couldn't do anything. Each person I have spoken to tells me they can't do anything and that it's out of their hands. So, who is supposed to help me if even the managers can't or won't put themselves out? Obviously, the customer is not right here. I'm tired of being humiliated, inconvenienced, abused, spoken down to and beaten up by people who were very willing to take my business and my money but don't want to stand behind their products. Any help I can receive in getting this situation rectified would be greatly appreciated. The furniture is brand new and looks awful. We are so disappointed. [redacted] ###-###-####

[redacted]Desired Settlement: New Furniture relplaces defective furniture

Business

Response:

Sales Order # [redacted]

I have asked the call center supervisor to give this

customer a call to see how we might be able to assist this customer.

Review: I purchased a sectional at JENNIFERS CONVERTIBLE with the GUARDSMAN protection plan and neither companies are willing to help me after taking my money

On October [redacted] 2010 I purchased a sectional from the JENNIFER CONVERTIBLE located in [redacted] (currently closed). Along with the sectional the sales rep advised me and convinced me to purchase the protection plan. She advised me if I have ANYTHING wrong with the furniture I could call GUARDSMAN (THE 5 YEAR PLAN FOR PROTECTION) and they would come out to fix the furniture. I paid $169.99 for the protection and now 4 years later both JENNIFER CONVERTIBLE AND GUARDSMAN are telling they cannot help me. I was miss informed by a sales rep and now I am stuck with a piece of furniture that's falling apart on me. NOT FAIR. THIS IS STEALING.Desired Settlement: I am looking for GUARDSMAN OR JENNIFER CONVERTIBLE TO COME AND FIX THE RIPPING LEATHER FROM THE SECTIONAL THEY SOLD ME. I WOULD LIKE THEM TO HONOR THERE PROTECTION PLAN.

Business

Response:

Sales Order # [redacted]

Although the customer’s warranty for defects expired in 2011

we offered, as a courtesy, to order and install a replacement arm component.

The customer is aware that the factory is overseas and the component will take

up to 20 weeks to arrive.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have received a call from Jennifer convertible but the rep left a message. I called back and the rep I spoke to said an order was placed for me to receive a new arm for my coach. I have no received anything in the mail as of yet. This is not resolved.

"Through God all things are possible "

Business

Response:

Sales Order # [redacted]

Although the customer is out of warranty, as a courtesy, a replacement

component was ordered. It was explained to the customer when the courtesy component

was ordered from the overseas manufacturer it may take up to 20 weeks to

arrive. The component was ordered on 6/**/14 and, at our expense, upon arrival

we will arrange to have it installed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Not that we are making our back an issue; however, I am extremely disturbed to know that Jennifer Convertibles customer service department basically shows no empathy or compassion for a customer who calls in about an apparent defective item. We are a middle class family of 4 with well mannered children and have had all of our furniture from other companies for years, at least minimum 10 and better. After receiving major ankle surgery, I became tired of the sofa and love seat I sat on during the entire time I was out on medical leave; therefore, I made up my mind to buy a new set for a change of scenery. I purchased the C-21 Monroe Sofa and Love Seat and was flabbergasted to know that the sofa was sinking in on one side. (Side bar…no one is fat or over weight in my family). The love seat is fine; however, the sofa appears to have a defect that we were too naive to figure out what it was until recently. We thought that it was the way we were sitting on the sofa until recently when my husband got up, backed away, removed the ottoman/table and looked down towards the couch and realized it had a "dip". We then noticed that it was only on one side. Although the purchase was made on August [redacted], 2010, I fail to understand how anyone from any furniture company can basically recite "a warranty issue" to me when most couches last at least 15 years or better in any given situations. We understand that that the warranty expires; however, if Jennifer Convertibles stand by their name which alleges "great quality", this is a poor example of quality furniture. I am extremely upset at the attitude of the customer service rep that I spoke to when I called ###-###-#### on 4/*/2014. He basically said in so many words, your warranty ran out and theres nothing we can do. He further stated that, "some people don't like to admit that their children may have been jumping up and down on their couches when they are away from work". I was livid! I stated that we do not live in any government housing or projects, we are a working class family with honor roll kids who are not animals. I was especially upset that this individual did not even make an attempt to offer me another alternative. Right now, I have a face book following of thousands of people, many of whom are of celebrity status. Most people go after companies and expose them in the media; however, I would like to think that someone at Jennifer Convertibles have a conscience. We are not asking for our money back, we just want a couch that does not lean to one side. Thank you for your time.Desired Settlement: We request an exchange of this sofa. At present, we do not see any deterioration with the love seat; however, I am not comfortable with the brand; therefore, if there is a possibility to exchange the set for something of equal or better value, we will be pleased.

Business

Response:

Sales Order # [redacted]

I am sorry but the customer’s furniture is over 3 years old

and out of warranty. The one year factory warranty for defects has expired. As

a courtesy we can offer, if the customer is interested we can arrange for the

purchase of replacement seat core(s) at dealer cost. The customer would need to

have them installed privately by a service tech company. The customer can phone

our call center to find the cost and to arrange for payment at ###-###-####.

Review: Wrongfully placed on collection.

I purchased 1 Mocha Venice Honey 2pc sectional (order # [redacted]) from Jennifer Convertibles (sales associate named [redacted]) on 03/**/2011 for $599.99, which was paid 50% cash, 50% check. Once the check was cleared and the product was available, it was delivered to my place of residence on 05/**/2011.

Upon checking my credit report on 01/**/2015, I detected a decrease in my credit score due to the presence of a [redacted] seeking a payment to Jennifer Convertibles for a "returned check" from 2011.

I not only possess the paid receipt, but the fact that such furniture was delivered is proof that such check has undoubtedly been cleared/funded.Desired Settlement: I demand my name to be immediately removed from [redacted], and deleted from Jennifer Convertibles database so that similar errors no longer take place.

Business

Response:

Sales Order # [redacted] / [redacted]A review of our payment records show the initial deposit paid by the customer on 3/**/2011 was returned by our bank. This payment was subsequently replaced / paid by our checkguarantee company, [redacted]. The customer came in 4/**/2011 and paid off thebalance of the purchase in cash and the furniture was delivered on 5/*/2011. Wehave no record showing that the customer paid us directly for the returned check. Any payment the customer would have made for the returned item had tohave been paid to [redacted]. The consumer should contact [redacted] direct if she feels this is wrongly affecting her credit rating. Theywill not provide us with any of the consumer’s information due to privacyissues.

Review: I am attaching a letter which I sent to [redacted] Jennifer Convertibles as well as the specific store I purchased the sectional from.

[redacted], [redacted]

Jennifer Convertibles

Dear [redacted],

It is extremely unfortunate that I find myself having to send this letter. I have wanted to replace my last couch for quite some time now. I suffer daily with chronic pain and my last couch was very uncomfortable and actually exacerbated the pain. For as long as I can remember, I have always wanted a red leather sectional, and was very excited about the possibility of finally owning one when the chronic pain made it necessary to replace my old couch.

On July [redacted] we decided to take advantage of the Holiday sales and started shopping for our new sectional. Imagine my surprise when I walked in to your store in [redacted] and immediately saw a red leather sectional sitting there right in front of me. It was perfect…contemporary in design…the right size and the right price. I was ready to pay the $799 for the couch alone; however the salesperson, [redacted], seemed very eager to get rid of the couch and threw in the rug, side and coffee tables and a lamp, as well as all the knickknacks that were on the table. I didn’t think anything of it. I just thought I was getting a fantastic deal.

Before I go further, I feel it is important for me to explain to you that I specifically wanted leather because it has been my experience that it holds up extremely well with pets. I had a black leather couch for over 20 years and during that time I had two different dogs and 5 different cats. When I finally sold the couch, I could honestly say that it was in pristine condition. My second experience with leather was a leather couch and love seat which, ironically enough, I purchased at your [redacted] location. That couch is still going strong with just a tiny bit of wear and tear which is expected after 15 years and many pets. With that being said, imagine my dismay when after just a couple of days of having my new red sectional in my home, I noticed not just scratches but actual holes in it. After closely inspecting those holes, I realized that the sectional was not leather. I was livid. I took a look at the receipt and noticed the words “bonded leather” and did some research online and found that “bonded leather” is in actuality NOT leather at all, but in fact is merely vinyl with a small amount of cheap leather dust mixed in. Not only did I learn that what I had just purchased was NOT leather, I also learned that this type of situation has become a real issue with some furniture companies misrepresenting their products in this way. In my research, I also found a slew of extremely bad reviews for Jennifer Convertibles. If only I had consulted the internet before making this purchase, I would not be writing this letter! Here are a few of the reviews that I encountered during my research. I am sure you are aware of these.

“If I could put no star I would, the worst company ever! After 3 months my "leather" couches started peeling. When we called them, having the protection plan and lifetime warranty, this woman [redacted] wouldn't give me a number for customer service, wouldn't let me speak to someone higher than herself, told me she was there just to collect money and get paid. She wouldn't even give me her last name and told me she didn't know anything and wasn't going to help. I can't believe the people they have working for them. The customer service is out of control and I am disgusted with them . Please do yourselves a favor and don't even think about purchasing anything from Jennifer Convertible. Save yourself the hassle and headache and money.”

“I purchased the Wrigley leather sofa set from these guys and, at first, they looked great. They talked me into purchasing the lifetime warranty for some extra "peace of mind" but after three weeks the leather started to crack and peel. When I called they informed me that the warranty did not cover the cracking or peeling. I had a furniture guy look at the couch and he told me that they were not even real leather but, rather, cheap vinyl made to look like leather. After much investigation, I found out that many people have had the same problem and Jennifer Convertible refused to help them out. You are better off going somewhere else because these people will just rip you off.”

It seems that the last thing your store is capable of is customer satisfaction. What has ever happened to companies taking pride in their product and wanting their customers to be happy with the purchases they are making?

I called the store immediately and spoke to [redacted] and explained to him what had occurred. He was very belligerent and explained to me that the couch is only 17% leather and told me that I should have asked [redacted] what “bonded leather” meant and then informed me that there was nothing he could do for me because it was a “final sale”. Firstly, the sign on the couch said LEATHER. Nowhere on there were the words “bonded leather”. Secondly, we were there for about half an hour. During that half hour, I must have repeated the words “I can’t believe I’m finally getting my red LEATHER sectional” right in front of [redacted] at least five or six times. An honest representative of Jennifer Convertibles after having heard me say that would have informed me at that point in time that the couch was, in actuality, not real leather. I can assure you had he done that; I would NOT have purchased this particular sectional and would have kept looking. My intention was to purchase a 100% real leather sectional..not a vinyl one.

After just one week this sectional looks like it has had 30 years of use. I want what I thought I was getting when I handed over my credit card to [redacted]….a red 100% real LEATHER sectional.

If I do not get satisfaction, I will be reporting your company to the Revdex.com as well as consulting an attorney.

I am awaiting your response.

Sincerely,

[redacted]Desired Settlement: I want them to give me what I walked into the store intending to get...a "REAL LEATHER sectional...or I want my money back

Business

Response:

Review: I PURCHASED 2 LOVESEATS, A CHAIR & AN ODOMAN FROM THE JENNIFER CONVERTIBLES LOCATION IN MOHEGAN LAKE NY - IT WAS DELIVERED TO MY APARTMENT IN THE BRONX ON JUNE ** 2013. I ASKED THE DELIVERY MAN (WHO SPOKE ONLY SPANISH) TO TAKE BACK THE CHAIR THAT IT WAS TOO BIG FOR THE SPACE I HAD FOR IT & HE REPLIED "CALL STORE, CALL STORE" I ATTEMPTED SEVERAL TIMES TO CALL THE STORE WHICH NO ONE ANSWERED PHONE THERE FOR DAYS - I FINALLY SPOKE TO [redacted] THE STORE MANAGER WHO WAS ALSO FULLY AWARE OF MY ORDER AS SHE WAS MY SALESWOMAN ON SATURDAY THE [redacted] OF JUNE. I ADVISED HER OF THE SITUATION BUT SHE TOLD ME TO CONTACT THE 800# THAT SHE COULDNT HELP ME. I THEN CALLED THE 800# ON MONDAY THE [redacted] OF JULY & THE WOMAN I SPOKE TO WAS NOT ONLY RUDE BUT BASICALLY REFUSED TO HLEP ME. IM ASKING THAT THEY TAKE THE CHAIR & ODOMAN BACK. IT HASNT BEEN SAT ON, DAMAGED OR USED IN ANY WAY. ITS IN SAME SPOT DELIVERY MAN LEFT IT IN WITH TAGS ON IT. THIS CUSTOMER SERVICE IS HORRIBLE. HOW DO YOU HAVE A BUSINESS IN WHICH THERE IS NO RETURN POLICY?Desired Settlement: MY DESIRED OUTCOME WOULD BE FOR THEM TO TAKE BACK THE UNUSED FURNITURE FOR A REFUND/CREDIT TO MY CREDIT CARD AS IT WAS PLACED ONA JENNIFER CONVERTIBLES CREDIT CARD

Business

Response:

Review: I purchased a few things from Jennifer Convertibles in [redacted] a few weeks ago. Firstly, I have to say the customer service in the store was so bad. It was almost like the sales guy was doing me a favor by selling me the stuff.

Finally, I got called when the item was ready to be delivered. I was called and told that they could deliver on a specific day and I said ok that would work for me. I asked for a time frame when it would be delivered. I was told between 8am and 8pm. I told the guy on the phone that the rules of my building (like most buildings I know of) only allow deliveries between 9am and 5pm. He said he wanted proof that this was the case! I said well I've lived here for 8 years and I know that - and it also states in the rules of our Property Management company and Association. He asked if he could call somebody and get a copy of those rules. I gave him the contact information. I didn't hear back for a few days. So I called back and asked if they had received confirmation. I was told that they were in fact waiting for me to get them a copy of the rules. So then I tried to get a copy of the laws of the property site and sent it to them. It was after this that they agreed to deliver between those hours.

I would like somebody from Management to contact me regarding this.Desired Settlement: At the very least, an apology for the inconvenience and refund of delivery charges.

Business

Response:

[redacted]

I am sorry the customer was inconvenienced and offended by

our request for written proof that their building has restricted delivery hours.

It has been our policy for many years. Again, we apologize for the

inconvenience caused this customer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Only the delivery hours part of the complaint was addressed - not the rest of it.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,