Jennifer Convertibles

Sales Order # [redacted] ***Until we received this Revdex.com complaint we had not spoken tothis customer in about yearsWe have offered to refund the customer’s deposit amount fromMarch minus the cost of the delivery the customer was not home to receivein June The customer has refused our offer and we can’t process therefund without the customer providing us with their complete Visa Account numberIf the customer changes her mind please call our national call center at ###-###-#### with the necessary information to process the refund

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I am frustrated with the response from Jennifer Convertible The request for repair was made at the beginning of July My husband's [redacted] did not take place until September The first time the chair was repaired was in September while he was in rehab days after the repair was made I noticed the repair didn't hold up My husband was not even home to see how the chair was repaired and didn't hold up to the 1st repair I am appalled that they are claiming this damage was caused by my husband I would appreciate them getting their facts straight before claiming it was my husband fault It has now been weeks and we still haven't heard from the repair company to fix the chair for a 2nd time In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Sales Order # [redacted] The customer is scheduled for a service visit according to our notes on 9/**A new set of seat cores were recently sent to the customer for replacementThe service company has been asked to inspect the memory foam sofa bed mattress during their visitThe mattress was last checked by a service tech in July and found to be free of defectsShould the mattress be found to be defective we will replace it

Sales Order # [redacted] ***Service was completed on one of two sofas on We apologize for any delay or inconvenience caused thiscustomer

RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I think that a refund for the delivery fee would have been satisfactory had the delivery only been an hour or two late, NOT FIVE DAYS LATE! I had asked for an additional 20% off for the inconvenience, which they refused to give me The day after they failed to deliver the furniture, I spent most of my [redacted] trying to get answers from the salesperson and the [redacted] of the store, to which I was repeatedly told that they had no information and they would call me back They didn't even know where the furniture was! Come ***, when I still had not heard from anyone, I decided to make an appearance at the store to get some answers I still was not given any answers or any kind of apology, and I was told that I would not receive my furniture until [redacted] 12/** [redacted] continued with more phone calls and trying to get in touch with the [redacted] , who finally called me on [redacted] and told me Jennifer Convertibles isn't the kind of company that can give out partial refunds It appears to me that Jennifer Convertibles feels that their customers' time isn't valuable, and they don't seem to care about the fact that I had been a loyal customer, placing three orders in a matter of months When arranging for delivery for 12/**, I had to call on someone else to meet the drivers, as I could not take time off from work The store was supposed to instruct the drivers to call this person an hour before delivery so he could meet them at my building and let them in I ended up getting pulled away from my [redacted] at work to answer a call from the drivers who were sitting outside my building and had not received instructions to call anyone before delivery Luckily, I was able to get in touch with the person right away and the drivers agreed to wait for him But again, another mistake made by Jennifer Convertibles I am left a very unsatisfied customer, and unless they can compensate me for some of the time I wasted with all of this, I will never step foot in another Jennifer Convertibles store again, and I will be sure to share my story with friends and family who are in the market for new furniture In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I don't feel that it is far to offer me a refund minus a delivery charge that I did not agree to I did not agree to a delivery date which led to this situation in the first placeI don't have any of their merchandise but they have my moneyAnd yes I have made several attempts to get my deposit over the past years to no availI have names and dates of people I've spoken with Why should I settle for this when I'm right to want all of my money since I don't have any if your merchandise? I don't know if small claims court would be a better place to settle this matter In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I understand the service was rendered, but I'm paying for a delivery charge that was not done rightNo one can return a phone call to discuss thisI had to deal with all this stress and you cannot refund at least my delivery charge In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Sales Order # [redacted] ***Although the customer’s furniture has been out of warrantyfor almost years a customer care supervisor left a message and is attemptingto contact the customer to see what options or assistance we can offerWe willtry again after the holidays

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Sales Order # [redacted] The one year factory warranty for defects in the customer’s furniture expired in September As a one time courtesy we will send a tech to the customer’s home for serviceA tech company will contact the customer within the next business days to schedule a date for a service visit

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#***, and have determined that my complaint has NOT been resolved because:
I do not find this acceptable The customer service was absolutely horrible! You did not deliver my furniture on the original delivery date and tried to make it my fault because you never called to confirm! The manager was rude and unprofessional saying that its not their problem if I dont answer the phone (which I would have if you had called) and that they dont leave voicemails to show they tried to call I would like proof that you did try to call for the original date or I would like my delivery fee waived
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and although at the time of purchase the warranty reads LIFETIME WARRANTY, I still feel that Jennifer Convertibles misrepresented themselves and took my money for this Lifetime warranty falselyI have no choice but to accept this resolution and hopefully receive the sofa cushions by February
Sincerely,
*** ***

Sales Order # *** *** * ***A refund is being processed for this customerA portion ofthe refund ($95.95) has been issued by check and mailed to the customerThebalance of the refund ($100.00) is still being processed and will appear on thecustomer’s credit card account within the next 5-
business daysWe apologizefor any delay or inconvenience caused this customer

Sales Order # *** ***The furniture was successfully delivered on 11/**/Noadditional discounts are available beyond the previously agreed to salepricing

Sales Order # *** ***
This customer recently had *** *** *** and is
apparently applying his full body weight to the arms of the chair when entering
or exiting the seatThis is a padded and upholstered modelThe arms are not
constructed to be used in this mannerAs a courtesy I have consulted with and requested
the tech company to return and make modifications to the existing specs to bulk
up the arms of this chair at our expenseThis change is beyond the
factory specs for the chair

Sales Order # ** ***The customer’s furniture order was delivered on 12/*/Asofa on the order was refused by the customer due to it having damageAt thecustomer’s request rather than replacing the damaged sofa we cancelled andrefunded it in fullIn addition, as a courtesy, for the
previous inconveniencewe refunded half the cost of the delivery charge ($95.00)

Sales Order # *** ***
Two different supervisors have attempted to contact this
customer in an attempt to assist with her complaintMessages have been left
There has been no response to date

Sales Order # *** ***
We will refund the customer the $requestedA release
for the customer to sign and return is being mailedThe refund can be
processed upon return of the signed document

Sales Order # *** ***The customer’s furniture has a one year warranty and will beserviced under that warranty for any manufacturer defectsA service company hasscheduled a service visit with the customer for January ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Thank you
Sincerely,
*** ***