Jennifer Convertibles

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 
  I have had the same phone number for 5 years, I spoke with [redacted]'s and [redacted] several times in the past from this number and it is my only contact. I have not received 1 call in the last 8 months or so and this doesn't address the insurance or refund issue.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
  
There was no complaint in four months because the staples did not pull apart in for months. The side that was not damage d upon delivery is still intact. If this was normal, the other side would be damages to. I have a video to show the actual damage. I rejected your tech because you took more then a week to contact me back. I was only contacted because Revdex.com contacted you. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Sales Order # [redacted]This customer was called a few times to inform her that the11/** delivery date was not available. The customer finally gave the showroomher daughter’s phone number to contact. We were finally called back by thedaughter on 11/**. The furniture was scheduled and was...

successfully delivered on11/**/14.

Sales Order # [redacted]
We apologize that the consumer was disappointed with
us.  We are pleased to inform you the refund check the consumer mentions
was mailed out on 9/**/14.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 The business failed to mention in their response that they sold my bought and paid for property without my knowledge or consent after the couch would not fit. They have also been extremely unhelpful in regards to communications since their mistake. I am still waiting to hear back from [redacted] after leaving multiple messages with his team at the [redacted] branch to have him contact me as well as leaving him a personal message from myself after finally tracking down his extension. I was eventually given a delivery date on Thursday 1/**/15. Rather convenient considering I have heard nothing at all from the company (even when I ask directly) until after I had taken steps to announce their mistakes publicly. Perhaps it is merely a coincidence but I find that hard to believe considering the day I wrote to Revdex.com (1/**) I was told it would still be a 2 week wait just to get my delivery date. Regardless this particular branches practices are unprofessional and I would still like for the general public to know the situation. I would also still love a call from [redacted]. i'm not holding my breath on that one though. He seems to be making a real effort to avoid me. In my opinion the company should hire management that can HANDLE situations. Not ignore them.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I paid $100 for a FULL replacement warranty. They have made excuse after excuse to never honor the cleaning/ repair/ replacement warranty. It was a waste of $100 and the couch was a big rip off. If they do not replace the couch or refund my money, I will report them to the Attorney General, because I know they were involved in class action law suits for scamming customers. I will also post it on [redacted] where THOUSANDS of people will read about it. This woman is lying completely. The tears have nothing to do with dry rot. This sofa has always been in my living room--there is no dry rot. She can send me the refund or replace the couch, Her choice. I will not accept scams or lies. And I will file a Small Claims action as well.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Sales Order # [redacted]
At the time of purchase the customer was provided with the approximate dimensions
of their furniture purchase. Every home is unique. The signed sales order
informs the customer of the following information: “Disassembly charge: $199.99.
Responsibility for the size...

of the merchandise in regards to home delivery
remains with the buyer.”
In regards to any floor damage, the customer’s agent signed for the delivery in
satisfactory condition. At the point of delivery no claim of property damage
was reported to either the delivery drivers or noted on their signed delivery
document. It was not until days later that any damage claim surfaced. The
drivers denied causing any damage to the home. A copy of the signed delivery
document is attached to this response.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I don't feel that it is far to offer me a refund minus a delivery charge that I did not agree to . I did not agree to a delivery date which led to this situation in the first place. I don't have any of their merchandise but they have my money. And yes I have made several attempts to get my deposit over the past 4 years to no avail. I have names and dates of people I've spoken with . Why should I settle for this when I'm right to want all of my money since I don't have any if your merchandise?
I don't know if small claims court would be a better place to settle this matter . 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Sales Order # [redacted]
The customer’s furniture was delivered in November 2012. In
November 2013 the customer contacted us in regards to a service related issue.
A service tech was out to the customer’s home. New seat cores were ordered and
shipped to the customer in January 2014...

based on that service visit. A service
company attempted to contact the customer several times to install the new seat
cores. The customer never responded to messages left by the service company to schedule
installation.

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
I am very concerned since the repair didn't hold up after 5 days being repaired. When I called the company, they told me I was out of warranty and I argued to get the tech back to repair again. I am concerned that if the repair doesn't hold up again they will not come repair agains they will state we are out of warranty. The repair should be covered under warranty for a minimum of 99 days not a week!  We are highly disappointed with Jennifer Convertibles and out sourced repair company. 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The ORIGINAL delivery date would have allowed me, myself to be there to receive the delivery and I would have made sure everything was done professionally. I, the customer, was UNABLE to be present for the delivery (I was out of town. I was not going to cancel a vacation because of the mistakes of a furniture company). I had my 20 year old brother open the door for the delivery service so that I may receive my love seat AND sofa AS SOON AS POSSIBLE. Perhaps my brother did not notice the scratch on the floor but he IS NOT the customer. When I returned on Sunday the [redacted] I DID notice the scratch and I IMMEDIATELY called Jennifer Convertibles that morning. 
I am completely dissatisfied with the service from Jennifer Convertibles and their blatant denial of responsibility.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Sales Order # [redacted]      The issue has been resolved. The customer has agreed toallow us to perform the correction he is entitled to under the factorywarranty.

Sales Order # [redacted] / [redacted]Management has spoken with this customer in regards to thecustomer’s complaint. We apologized for the delay and inconvenience caused thiscustomer. The furniture is scheduled for delivery on 11/**/14. We offered andthe customer accepted, at our expense,...

additional coordinating toss pillows forthe inconvenience. Unfortunately no additional discounts can be offered to thecustomer.

Sales Order # CTS [redacted] / [redacted]We have since come to a resolution with this customer. We ordered a new sectional in a more expensive color, with a faster ship time, at no additional charge to the customer.

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Only the delivery hours part of the complaint was addressed - not the rest of it.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Sales Order # [redacted] / [redacted]A review of our payment records show the initial deposit paid by the customer on 3/**/2011 was returned by our bank. This payment was subsequently replaced / paid by our checkguarantee company, [redacted]. The customer came in 4/**/2011 and paid off thebalance of the...

purchase in cash and the furniture was delivered on 5/*/2011. Wehave no record showing that the customer paid us directly for the returned check. Any payment the customer would have made for the returned item had tohave been paid to [redacted]. The consumer should contact [redacted] direct if she feels this is wrongly affecting her credit rating. Theywill not provide us with any of the consumer’s information due to privacyissues.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 I feel this is just a stall tactic just waiting for the manufacture warranty to expire.  As I have been getting the run around for a month.  No one ever calls me back I have to call them every morning. Do you honestly think four screws in the wood is going to fix the broken frame. I was told by the first technician that the is line furniture very cheaply made. Nice fabric but poor quality.  3 legs on the front of the sofa's and only 2 in the back?   Also, I was told that my sofa look like it was dropped from the truck during delivery that is why the whole side was crushed. And then it made the back weak. I was told to set it on books for the holidays. Now, this does not sound like a company who cares wether I am satisfied with my purchase.  The manufacturer is Ashley furniture and my husband tried to contact them and there was no reply  
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,v
[redacted]

Sales Order # [redacted]At the time of purchasethe consumer was provided with the approximate dimensions of their furniturepurchase. In addition the signed sales order informs the consumer of thefollowing information: “Disassembly charge: $199.99. Responsibility for thesize of the merchandise...

in regards to home delivery remains with the buyer.” Every home is unique. In this particular instance a hallway in the customer’s home was found to be toonarrow to complete the delivery of the sofa bed. A delivery supervisor spoke tothe consumer at the time of the delivery and confirmed with the consumer thatit would not fit. The customer has since reselected to a different model sofa bed. Normally the customer would be responsiblefor a restocking fee of 30% plus the cost of the “no-fit” delivery. As acourtesy, management waived all costs of the reselection.

Sales Order # [redacted]    
Unfortunately the issue the
consumer is complaining of is not covered under her plan.  As a courtesy,
we have offered the customer 50% off a new purchase.  We hope she takes us
up on our offer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]