Jennifer Convertibles

Sales Order # *** ***
The customer’s furniture is under warranty and we reserve
the right to service the furniture under that warrantyTo date the customer is
refusing our offer to send a tech to her home

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
When I asked *** who his *** was he told me "Me, I don't have one" I called the store and *** and told them I didn't recieve the cushionsI was told they would send to store and I would be notifiedI never was I PAID for insurance for a leather couch that isn't leather and was told it didn't apply to this couch, what did I pay for? It's the wrong color and is falling apartthis isn't right
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Sales Order # *** *** * *** * ***Perhaps the customer did not understand our previousresponse we have agreed to refund the part of the order that we were unable todeliver to the customer along with the part of the order that is currently the customer’shomeThe furniture that is in the home is scheduled to be picked up on1/*/A refund in full for the entire order will be processed at one timeupon return of the furniture that is currently in homeI will have the localshowroom contact the customer and reiterate this information

Revdex.com:I have reviewed the response made by the business in reference to
complaint ID# ***, and have determined that my complaint has NOT been resolved because:
They have agreed to send me a new couch which is $more expensive than the previous one, I have accepted that offerThey have not yet confirmed to me when it will be delivered.Their response was very vague, as of now I don't know when it will be deliveredThis is how the last two months have passed by.They initially offered me a refund of $for all the delays caused by themLater when they offered the new couch which is $expensive, they deducted the $out of that.So in reality I am not reimbursed in anyways for the pain and delay that I have gone through.I am still waiting for the delivery dateMy question to Jennifer convertibles is very simple, "is delivering a sofa bed that difficult in this age ?"
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,
*** *** %

Sales Order # *** ***We have agreed to waive the redelivery charge and thecustomer’s furniture is scheduled for home delivery on 3/**/

Sales Order # *** ***According to our records, prior to this Revdex.com complaint, thecustomer has never attempted to contact our national call center since delivery7/**/Although the furniture is out of warranty since July 2011, I willhave a *** *** *** contact the customer to see
what assistance wemight be able to offer this customer

Sales Order # *** ***At the point of delivery the customer was given the optionof refusing the delivery or allowing service / replacement of the damagedcomponent in homeThe component was ordered and shipped to the customer from themanufacturerA service company has been assigned to install
the new component

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
It still does not answer why no one returned my phone callI believe due to their bad service my delivery charge should be refunded! I know the couch is getting fixed but I should be compensated for the stress and bad service.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Sales Order # *** ***The customer is correctWe failed to make the delivery on12/**/as scheduledThe furniture was successfully delivered on12/**/As a courtesy, for the inconvenience, we are processing a refund ofthe delivery charge for this customer (plus tax)

Sales Order # *** ***The customer has since been contacted via email and thefurniture has been scheduled for home deliveryA call center phone number(###-###-####) was included in the email dated 3/*/that confirmed thecustomer’s purchase

Sales Order # ** ***
We don’t show having any contact with this customer since March
I will have a customer care supervisor call this customer to see what
options / assistance we can offer

Sales Order # *** ***
The customer has since contacted our call centerWe have
asked the service company to send out a different technician to check on the
previous work done on 9/**He will correct the previous work done or confirm
the recent service was completed to factory specs

Sales Order # ** ***The customer was serviced to completion on 12/**/Weapologize for the delay and inconvenience caused this customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#[redacted], and have determined that my complaint has NOT been resolved because:

Jennifer Convertibles never called my phone or the other phone number I gave as a contact. I never received  a voicemail showing they had called or even a missed phone call.  I never received a missed call from Jennifer Convertibles.  If I had a voicemail then I would understand why the delivery was rescheduled.  I did not receive a call and I feel I should have my delivery fee refunded for the inconvenience.   
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved
 
 While I did...

finally receive my slipcover it was only by my persistence of calling and leaving messages, I NEVER received a return call!  I still stand my original statement that this is the worst customer service department that I have ever dealt with!
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] The warranty didn't expire. That is when we bought the furniture. You decided you no longer wanted to honor the warranties. Are we not allowed to move???
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Sales Order # [redacted]We corresponded with this customer via email on 2/*/2015.The customer submitted photos of her furniture delivered in 1999. The photosdepicted accumulated dry rot of the leather from use and age, causing theleather to crack and peel. Unfortunately this is not covered by the...

UpholsteryShield plan. As a courtesy we are sending the customer a 50% discount certificatethat can be used to purchase replacement furniture.

[redacted]
Components were installed / replaced in May with new. The
furniture was serviced to completion. Four months later the customer requested
service for an open seam. The service company finally reached the customer
yesterday and was informed them that she refuses service and will only...

accept
an exchange of the furniture.
The customer’s furniture is under warranty and we reserve
the right to service the furniture under that warranty.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The technician who cam to fix the couch did not do it properly. When I called to request repairs again the tech said he had call troubles and I will be rescheduled asap. I received a call from customer service 3 weeks later, at that point I already contacted Revdex.com. The first time it took them 3 months to make the repair.
 
[redacted]

Sales Order # [redacted]Unfortunately the manufacturer did not meet their previouslyagreed to shipping schedule of this model. The delay was unavoidable and we apologizefor the inconvenience. The sale has since been cancelled and a full refund wasissued to the customer’s credit card.