Jimmy's Roofing, Siding, & Tree Service

Thank you for providing us with the consumer's complaint Our records reflect that upon receipt of the complaint, the telephone number provided by the consumer in the complaint was restricted in our system as a Do Not Call number as requested We appreciate the opportunity to respond to the Revdex.com

Thank you for making us aware of the consumer’s complaint received on 5/18/After a review of our records we did receive a voice mail from the consumer on 5/18/requesting a return callA representative attempted to return the consumer’s call that same day but due to a bad connection was unable to hear the consumerThe representative called the consumer back on 5/19/and spoke to the consumer who gave us new account information to continue with the current payment planPlease have the consumer contact their representative at [redacted] Ext [redacted] or at [redacted] *** with any additional questions or concerns.Thank you

Thank you for making us aware of the consumer’s complaint on 2/14/A review of our records indicates that we sent the consumer an initial notice and introduction to Atlantic Credit & Finance on 1/30/17, with no indication of returned mailWe also spoke to the consumer on 2/14/and she informed us that she could not accept calls at her place of employmentThat number was immediately marked as Do Not Call in our system and has not been called sinceAdditionally, the consumer called us on 2/15/and set up a repayment plan on the account in questionPlease have the consumer contact Atlantic Credit & Finance at [redacted] with any additional questions or concernsThank you

Thank you for bringing the consumer’s concerns to our attention on 10/27/A review of our records indicates we received an email from the consumer on 10/27/in addition to this complaintAfter speaking with the consumer the previous day she informed us that she had never received a bill and was unaware of an outstanding accountUpon receipt of this correspondence and per the consumer’s request, Atlantic has ceased all contact with the consumer on the account at issue and we will be returning the account, along with a copy of the consumer’s complaint to the current creditor, [redacted] to handle accordingly [redacted] can be contacted at [redacted]

Thank you for providing us with a copy of the consumer's complaint Upon receipt of the complaint, we changed the status of the account at issue in our system to Cease & Desist to comply with the consumer's request for no further calls from Atlantic Our records reflect that our first notice was mailed to the consumer in early February at the address listed on the complaint which contained information as to the account We have no indication of return mail to date The account will be closed and returned by Atlantic to the current creditor, [redacted] ***, along with a copy of the consumer's complaint for their records Also, we regret that the consumer felt harassed as we do require our representatives to abide by all state and federal laws that apply to our business.We appreciate the opportunity to respond to the Revdex.com

Thank you for providing us with a copy of the consumer’s complaint Our records reflect that our first notice was mailed to the consumer on or about July 2nd to the same address as provided in the complaint To date we have no indication of return mail Further, upon receipt of the complaint we placed the account in a Cease & Desist status to comply with the consumer’s request for no telephone contact by Atlantic The account at issue will be closed and returned to [redacted] ***, current creditor, along with a copy of the consumer’s complaint for their review We appreciate the opportunity to respond to the Revdex.com and please feel free to contact us should you have questions

Thank you for bringing the consumer’s concerns to our attention on 10/4/A review of our records shows that the consumer made payment arrangements with us on 5/26/We did receive a request from the consumer on 9/30/requesting information on what debt he was payingWe made several attempts to contact the consumer on the number he provided, but were unsuccessfulAtlantic Credit & Finance is not reporting this account to any of the credit bureausWe will be returning the account along with a copy of this complaint to the current creditor, [redacted] can be contacted at [redacted] Thank you for your assistance

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Thank you for making us aware of the consumer’s complaint received on 8/24/We want to assure the consumer that all of our associates are well trained in state and federal laws that are applicable to our businessWe take such allegations very seriously and appreciate that these concerns have been brought to our attentionPer the consumer’s request we have ceased all communication and will be returning the account, along with a copy of the consumer’s complaint to the current creditor, [redacted] can be contacted at [redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowAtlantic credit and finance has absolutely no customer service otherwise they would know that I am the wife of [redacted] , we live at the same address, share the bank account they use to be authorized to take monthly payments from, even share and email addressI think that this is ridiculous that I am having to communicate about the account in question through the B.B.B.!!So now that we know what account we are talking about, today I received a call from the B.B.B to bring my attention to this obserd response that should have been conducted over the phone between Atlantic and myself/husband The very nice lady was giving a number to pass on to me and it is indeed the very same number that has no secretary or employees to speak withOnce again I am IThe very same situation that lead me to open a complaint with the B.B.B IThe first place Regards, [redacted] ***

Upon receipt of the complaint the numbers for the consumer were restricted in our system.Thank you for your assistance and we appreciate the opportunity to respond to the Revdex.com

We have reviewed the consumer’s complaint as well as our records for the account at issueOur records show that we dialed a number in an effort to establish contact with the consumer on 8/4/Once it was determined that this number was not a good contact number for the consumer the number was marked do not call in our system and has not been called by this office sinceAfter successfully establishing contact with the consumer on 8/5/2016, the consumer supplied us with her cell phone and requested that this be the only number we use to contact her onWe have complied with the consumer’s request and no attempts have been made to contact her except on the number she provided to usThank you for your assistance and please contact us should additional information be required

Thank you for bringing the concerns of the consumer to our attention and giving us the opportunity to respondAfter a review of our records, we did speak with Ms [redacted] on two separate occasions about the account in questionWe regret that these conversations were inconvenient to the consumer and will be more than willing to work with Ms [redacted] on a reasonable repayment planPlease have the consumer contact Atlantic Credit & Finance at [redacted] to discuss payment options on the account in questionThank You

Thank you for giving us the opportunity to respond to the consumer’s concerns and we regret the initial response was not satisfactory to the consumerAs stated in its initial response, Atlantic Credit & Finance does not have any authority to delete or change information that is being reported to the credit reporting agencies by another entityThe consumer would need to inquire with the entity that is reporting information to the credit reporting agenciesPlease have the consumer contact Atlantic at [redacted] with any additional questions or concernsThank you

Thank you for notifying Atlantic Credit & Finance of the consumer’s complaint on 2/13/A review of our records shows that we came to a mutual payment agreement with the consumer on her [redacted] ***, [redacted] on 11/1/The consumer has been paying as agreed and we have not spoken to the consumer since 11/1/It appears that these allegations may be unrelated to this account, however per the consumer’s request we will refund her in the amount of $and will be returning the account along with a copy of the consumer’s complaint to the current creditor, [redacted] ***Please have the consumer contact [redacted] Please note that the account in question is a [redacted] ***, [redacted] and not a Pay Pal account as the consumer’s references in her complaintThank you

I would like to know which entity I need to contact to resolve this issue I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***

Thank you for making us aware of the consumer’s complaint on 11/17/2016. After a review of our records, Atlantic ceased all calls to the consumer’s place of employment on 11/16/2016 and marked the number as do not call in our system. Per the consumer’s request, Atlantic will accept the consumer’s... offer of repayment for $50 per month to be received by money order as well as provide a letter to the consumer to the address provided in this complaint. Please have the consumer contact [redacted] at [redacted] ext. [redacted] with any additional questions or concerns.Thank you

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

I have reviewed the response offer made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I would like for the business to contact all bureaus to ensure their remarks and information have been removed completely
Regards,
*** ***

Thank you for giving us the opportunity to respond to the concerns of Mrs***A review of our records shows that Mrs*** agreed to have monthly payments deducted from her checking account, which were to be applied to an account in the name of her husbandMrs*** is
receiving payment reminder and payment receipt letters which are required by the consumer’s state of residence and federal lawMrs*** is not a responsible party to the account in questionUpon receipt of this complaint we have attempted to reach out to Mrs*** to correct any errors we may have in the spelling of her name but have been unable to reach her at this timePlease have her contact us at *** *** *** so we can clear up any more concerns that she may haveThank you