Jimmy's Roofing, Siding, & Tree Service

Thank you for notifying Atlantic Credit & Finance of the consumer’s complaint on 2/13/A review of our records shows that we came to a mutual payment agreement with the consumer on her *** ***, *** *** *** on 11/1/The consumer has been paying as agreed and we have not spoken to
the consumer since 11/1/It appears that these allegations may be unrelated to this account, however per the consumer’s request we will refund her in the amount of $and will be returning the account along with a copy of the consumer’s complaint to the current creditor, *** *** ***Please have the consumer contact *** ** *** *** *** *** *** *** *** ** *** Please note that the account in question is a *** ***, *** *** *** and not a Pay Pal account as the consumer’s references in her complaintThank you

Thank you for making us aware of the consumer’s complaint received on 5/18/After a review of our records we did receive a voice mail from the consumer on 5/18/requesting a return callA representative attempted to return the consumer’s call that same day but due to a bad connection was
unable to hear the consumerThe representative called the consumer back on 5/19/and spoke to the consumer who gave us new account information to continue with the current payment planPlease have the consumer contact their representative at *** *** Ext*** or at *** *** *** *** *** *** *** with any additional questions or concerns.Thank you

Thank you for providing us with the consumer's complaint. We have reviewed our records which reflect that the payments for the account at issue were canceled in our system on 11/5/as requested by the consumer.We appreciate the opportunity to respond to the Revdex.com

Thank you for bringing the consumer’s concerns to our attention on 11/22/A review of our records indicates we spoke to the consumer on 11/22/and could not reach an agreement of repaymentAtlantic has ceased collections on the account at issue and will be returning the account, along with
a copy of the consumer’s complaint to the current creditor, *** *** *** *** can be contacted at *** *** *** *** *** *** *** ** ***Thank you

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
As I explained in my original complaint there was $paid to *** Bank and which cleared my bank on 10/26/15. *** Bank has advised me that it was sent to either *** Funding or Mid Atlantic on 10/27/15. My account has never been credited with that payment of $500.00. Someone needs to find that money and credit it to my account. I have actually paid $1,toward this accountI will not pay more until the account is credited with the correct amount that I have paid
Regards,
*** ***

Thank you for providing us with the consumer’s complaint. Our records reflect that the consumer’s work telephone number was restricted in our system as requested in our system on 7/19/16. Upon receipt of the complaint we placed the account at issue in a Cease & Desist status as the
consumer indicates she would not like to do business with Atlantic. Accordingly, we will close and return the account to the current creditor, *** ***, LLC, and the consumer should direct any further questions to their offices directly at: *** ***, *** *** *** *** *** *** *** *** ** *** We appreciate the opportunity to respond to the Revdex.com

Thank you for bringing the consumer’s concerns to our attention on 10/4/A review of our records shows that the consumer made payment arrangements with us on 5/26/We did receive a request from the consumer on 9/30/requesting information on what debt he was payingWe made several
attempts to contact the consumer on the number he provided, but were unsuccessfulAtlantic Credit & Finance is not reporting this account to any of the credit bureausWe will be returning the account along with a copy of this complaint to the current creditor, *** *** *** *** can be contacted at *** *** *** *** *** *** *** ** ***Thank you for your assistance

Thank you for bringing the consumer’s concerns to our attention on 12/5/After a review of our records, we did receive an email communication on 12/5/from the consumer requesting a return callAtlantic promptly contacted the consumer on 12/5/and made arrangements with the consumer to
settle the accountThe account in question has been paid and closed in our system as settled in fullAtlantic will be returning the account in question along with a copy of this complaint to the current creditor, *** *** *** as settled in fullPlease have the consumer contact *** ** *** *** *** *** *** *** *** ** *** with any additional questions or concerns.Thank you

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me, pending nothing happens to reject the payment againI appreciate the rep's explanation, it is different from what I was told, but as long as action occurs, I do not mind I will wait for the business to perform this action and, if it does, will consider this complaint resolvedI also now have someone's direct contact number finally and will call him directly if my payment is again returnedRegards, *** ***

Thank you for making us aware of the consumer’s complaint received on 8/31/Per the consumer’s request all communication to the consumer’s place of employment has been ceasedPlease have the consumer contact our representative *** *** at *** ext*** to discuss the previously
agreed upon payment arrangement or the consumer can send her money order to Atlantic Credit & Finance at: *** *** * *** *** *** *** *** ** ***

Thank you for bringing the consumer’s concerns to our attention on 6/1/Per the consumer’s request, Atlantic has ceased all calls to the consumer on the account in question and will work with the consumer’s debt management company to resolve the accountPlease have the consumer contact us
directly at *** or at *** *** *** ** *** ** *** with any additional questions or concernsThank you

Thank you for your recent communication received on 12/6/bringing the consumer’s concerns to our attentionAfter a review of our records the account in question was placed with the attorney firm of *** & Associates to handle on behalf of Atlantic Credit & FinanceWe have
forwarded a copy of the consumer’s complaint to the firm making them aware of her concernsPlease have the consumer contact *** & Associates at ** *** *** *** *** *** ** *** or at *** with any additional questions or concernsThank you

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Hello,Over the summer, I submitted complaint #*** for the company Atlantic Credit and FinancingPer the Roanoke Revdex.com's message from the business, the issue of the creditor accepting payment from my debt management program had been resolvedHowever, today, in December, they are still refusing to work with our agreed upon payment scheduleEven though they agreed twice in writing - which is even public on the Revdex.com website.I cannot get anyone at the business to respond to me directly, my debt management program has been trying since October.Can I re-open this complaint to get some assistance? Or do I need to make a new one, please adviseI just need this process over with finally.Thank you so much for the help, it is greatly appreciated!*** ***

Thank you for making us aware of the consumer’s complaint on 9/16/Upon receipt of the complaint, Atlantic ceased all calls as to the account at issue as requested by the consumer. We will be returning the account, along with a copy of the consumer’s complaint to the current creditor,
*** *** *** *** can be contacted at *** *** *** *** *** *** *** ** *** Your assistance is greatly appreciated

Thank you for making us aware of the consumer’s complaint received by Atlantic Credit & Finance on 11/2/As per the consumer’s request, Atlantic has ceased all communication to the consumer and co-consumer on the account at issue and will be returning the account, along with a copy of the
consumer’s complaint to the current creditor, *** *** *** can be contacted at *** *** *** *** *** *** *** ** ***

Thank you for providing us with a copy of the consumer's complaint. The account at issue is in a Cease & Desist status in our system as requested by the consumer which should prevent any further communications initiated by Atlantic as to the account. We appreciate the opportunity to
respond to the Revdex.com and please contact should additional information be required

Thank you for providing us with a copy of the consumer’s
complaint. Our records reflect that our
first notice was mailed to the consumer on or about July 2nd to the
same address as provided in the complaint.
To date we have no indication of return mail. Further, upon receipt of
the complaint we
placed the account in a Cease & Desist status to comply with the consumer’s
request for no telephone contact by Atlantic.
The account at issue will be closed and returned to *** *** ***, current
creditor, along with a copy of the consumer’s complaint for their review. We appreciate the opportunity to respond to
the Revdex.com and please feel free to contact us should you have questions

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Dear ***,This does not resolve the issue I never recieved anything from *** *** *** on 10/10/on behalf of Atlantic I just recieved something for *** *** *** on 1/4/ Stating on the Behalf of Atlantic with statements but nothing bearing my signuature(I can provide if need) They still have not provided anything bearing my signature as I requested several times They have not shown disputed on any of my reports within the FCRA They violated the law and requesting it deleted from my credit report I have attached certifed mail and return receipt that I sent with a letter stating to provide Validation that the debt belongs to me And nothing! I waited days to show it on report and nothing (I have to show proof that they broke the law Thanks***
Regards,
*** ***

Thank you for providing us with the consumer’s follow up to our responseAs we previously responded, the law firm of *** * *** *** is representing Atlantic Credit & Finance on the consumer’s account that’s in questionAccordingly, we would request the consumer communicate directly with the firm. We are forwarding a copy of the consumer’s follow up response to *** * ***Also, the consumer is welcome to contact their firm at *** *** *** *** ** *** ** ** *** We appreciate your assistance