Jimmy's Roofing, Siding, & Tree Service

Thank you for providing us with the consumer's complaint. Our records reflect that prior to receiving the complaint the telephone number for the consumer was marked in our system as an incorrect number. We certainly apologize for any inconvenience that the consumer may have
experienced..We appreciate your assistance

Thank you for bringing the consumer’s concerns to our attentionA review of our records show that the payment received from the consumer’s debt management program in June was erroneously returned to the issuerThis error was due to an internal system alignment and has since been correctedWe want to assure the consumer that the agreement she has in place with Atlantic has not changed and payments will continue to be accepted as agreedFurthermore, Atlantic did reach out to the consumer’s debt management program, informed them of the situation and advised them to please continue with the agreed upon arrangementWe regret the consumer has had this issue and apologize for any inconvenience this may have causedPlease have the consumer contact us directly at *** or at *** *** *** ** *** ** *** with any additional questions or concerns.Thank you

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
,Thanks for calling yesterday. I read the reply from Atlantic Credit regarding not being authorized to speak to me, however I am in fact my mother’s durable Power of Attorney and can dispatch with all affairs for her.I have not addressed the reply yet, this is only one of dozens of issues we are working to tie up on her behalf. If anyone with Atlantic Credit had answered the phone to begin with I would have given them any and all information at that time. Of course I have low expectations with Atlantic Credit and anticipate that being a legal Power of Attorney just won’t be enough to get the information from them to settle up the debt, and that is why I haven’t responded to date. Thank you.*** *** *** *** *** Regards,
*** ***

Thank you for bringing the concerns of the consumer to our attention on 8/8/A review of our records shows that the consumer settled the account on 6/30/and has no further obligation to Atlantic on the account in questionAdditionally, we received a letter from the consumer on 7/6/
requesting her credit report be updated due to payment of the account, at which point we submitted an inquiry to *** *** to modify the current reporting to settled on 7/11/Please have the consumer contact Atlantic at *** ** ** *** *** *** *** *** ** *** with any additional questions or concernsThank you

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Thank you for bringing the consumer’s concerns to our attention on 2/8/about receiving phone calls at his place of employmentPer the consumer’s request we have ceased all calls to his place of employment and marked the number as a do not call in our systemWe will also be returning the
account, along with a copy of the consumer’s complaint, to the current creditor *** *** *** *** can be contacted at *** *** *** *** *** *** *** ** ***Thank you

Thank you for providing us with the consumer's complaint. Our records reflect that upon receipt of the complaint, the telephone number provided by the consumer in the complaint was restricted in our system as a Do Not Call number as requested. We appreciate the opportunity to
respond to the Revdex.com

Thank you for bringing the consumer’s concerns to our attention on 2/10/After a review of the account in question we did have a conversation with the consumer on 2/10/and we were unable to come to a mutual agreement on a payment arrangementPer the consumer’s request we have closed the
account in question and will be returning it to the current creditor, *** *** *** Please have the consumer contact *** ** *** *** *** *** *** *** *** ** ***Thank you

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.I checked back and I did, indeed, receive that email. They sent me my balance and I sent a payment. It remains to be seen if they send me monthly statements but it is my intention to continue to send regular payments as long as they update me.Thank you for your help.***

Our records reflect that upon receipt of the consumer's complaint the account at issue was placed in a Cease & Desist status to comply with their request for no further calls from Atlantic. In addition, the account is being closed & returned by Atlantic, along with a copy of the
consumer's complaint, to the current creditor, *** *** *** ***. Any further assistance that the consumer may need with regard to the account should be directed to *** at the following address: *** *** *** *** *** *** *** ** ***Thank you for your assistance

Thank you for the correspondence sent to Atlantic Credit & Finance regarding the consumer’s complaint on 10/31/After receipt of this complaint we did receive a call from the consumer on 10/31/requesting that we contact *** *** *** regarding this account on her behalfPer the
consumer’s request we have ceased all calls on the account in question and will communicate with Freedom Debt Relief directlyPlease have consumer contact us at *** ext*** with any additional questions or concerns

Thank you for making us aware of the consumer’s complaint received on 8/26/We want to assure the consumer that all of our associates are well trained in state and federal laws that are applicable to our business and regret the consumer had a negative experienceWe take such allegations very seriously and appreciate that these concerns have been brought to our attentionAt this time, Atlantic has ceased all communication with the consumer and will be returning the account, along with a copy of the consumer’s complaint to the current creditor, *** *** *** *** *** ** *** ** *** *** *** *** *** *** *** ** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Thank you for making us aware of the consumer’s complaint on 9/23/As per the consumer’s request, Atlantic has ceased all calls as to the account at issue and will be returning the account, along with a copy of the consumer’s complaint to the current creditor, *** *** *** ***
can be contacted at *** *** *** *** *** *** *** ** *** We appreciate your assistance

Thank you for bringing the consumer’s concerns to our attention on 5/27/After a review of our records, Atlantic did submit a request to Trans Union on 5/24/to delete all information that had been provided by Atlantic on the account in questionPlease have the consumer contact us at ***
*** *** ** *** ** *** or at *** with any additional questions or concernsThank you

Thank you for bringing the concerns of the consumer to our attention on 6/15/After a review of our records and consulting with the firm that was handling the account on Atlantic’s behalf, it was confirmed that the case was dismissed, no judgment was entered and therefore no lien was entered
for the account in questionIn addition, we did reach out to the consumer’s mortgage company on 6/19/and confirmed that the issue was resolved and all documentation needed had been obtainedPlease have the consumer contact Atlantic directly at *** *** *** *** *** ** *** or at *** with any additional questions or concerns.Thank You

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Thank you for providing us with Mrs***s’s response and we regret that our original response was not satisfactoryMrs*** provided us information in her rebuttal response that has allowed us to identify an account associated with her husbandWe spoke with Mrs***’s husband on 11/8/in which he requested a letter showing the remaining balance and requested a call back at the end of this week to discuss future payment optionsPlease have the consumer contact me directly using the contact information provided below with any additional questions or concernsThank you *** ***Atlantic Credit & FinanceQuality Assurance Manager