Jimmy's Roofing, Siding, & Tree Service

Thank you for bringing the concerns of the consumer to our attention on 8/1/A review of our records indicates that Atlantic had no indication that calls to the consumer’s place of employment were inconvenient until receipt of the consumer’s complaintUpon receipt of the consumer’s complaint
the place of employment phone number was marked as a do not call in our system and has not been dialed sinceAtlantic has closed the account in question in our system and will be returning the account, along with a copy of the consumer’s complaint to the current creditor *** *** ***Please have the consumer contact *** *** Consumer Support Service team at *** *** Ext*** ** ** *** *** *** *** *** *** ** *** with any additional questions or concerns.Thank you

I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Upon receipt of the consumer’s complaint the account was placed
in a Cease & Desist status so that no further calls will be initiated by
Atlantic as to the account at issue.
Further, we require that our representatives comply with all state and
federal laws that apply to our business
and we appreciate the consumer making
us aware of their concerns
Thank you for your assistance

Upon receipt of the complaint the numbers for the consumer
were restricted in our system.Thank you for your assistance and we appreciate the opportunity to respond to the Revdex.com

Thank you for making us aware of the consumer’s complaint received on10/14/After a review of the complaint, Atlantic had no indication prior to receiving this complaint that the consumer did not want to receive calls to her place of employmentAt this time, Atlantic has ceased all
communication with the consumer and will be returning the account along with a copy of the consumer’s compliant to the current creditor, *** *** *** can be contacted at *** *** *** *** *** *** *** ** ***

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
*** is still showing a debt of $from Atlantic Credit & Finance
Regards,
*** ***

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. Atlantic credit and finance has absolutely no customer service otherwise they would know that I am the wife of *** ***, we live at the same address, share the bank account they use to be authorized to take monthly payments from, even share and email addressI think that this is ridiculous that I am having to communicate about the account in question through the B.B.B.!!So now that we know what account we are talking about, today I received a call from the B.B.B to bring my attention to this obserd response that should have been conducted over the phone between Atlantic and myself/husband. The very nice lady was giving a number to pass on to me and it is indeed the very same number that has no secretary or employees to speak withOnce again I am IThe very same situation that lead me to open a complaint with the B.B.B IThe first place
Regards,
*** ***

Thank you for providing us with the consumer’s complaint. Our records reflect that upon receipt of the complaint the account at issue was placed in a Cease & Desist status to comply with the consumer’s request for no further calls. We regret that the consumer felt that she was
treated rudely as we require our representatives to be professional and courteous at all times as well as abide by all state and federal laws that apply to our business. The account at issue will be closed and returned by Atlantic to the current creditor, *** *** ***. We kindly ask that the consumer contact their offices directly for further assistance at *** *** We appreciate the opportunity to respond to the Revdex.com

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***

Thank you for providing us with the consumer's complaint. Our records reflect that the account at issue was placed in a Cease & Desist status upon receipt of the complaint to comply with the consumer's request for no further communication as to the account. The account will be closed
& returned by Atlantic to the current creditor, *** ***, LLC and we kindly ask that the consumer contact their office directly with any additional inquiries at the following address: *** ***, LLC, *** *** *** *** *** *** *** ** ***We appreciate your assistance

Thank you for bringing the concerns of the consumer to our attention and giving us the opportunity to respondWith the information provided in her complaint and after a review of our records, we have been unable to locate a consumer by the name of *** *** in our systemWe will gladly research
further upon receiving additional identifiable information that the consumer may be able to provide us; otherwise, we feel as though the consumer may have Atlantic Credit & Finance, LLC confused with another companyPlease have the consumer contact Atlantic at *** with any additional information or questions.Thank you

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Im not satisfied with my personal information being sold another company because of Atlantic Credit & Finance harassment and poor training I would prefer my account be either sent back to the original creditor or either deletedHaving already been a victim to identity theft, my information being passed from company to company makes me beyond uncomfortable and terrified.
Regards,
*** ***

Thank you for providing us with a copy of the consumer's complaint. The account at issue has been assigned to an Account Manager who will assist her with resolving the account as she requests in her complaint. We ask that she contact *** at *** ext *** for further
assistance. We do appreciate the consumer making us aware of her concerns as well as giving us the opportunity to respond to those concerns

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Thank you for providing us with a copy of the consumer’s
complaint. We are submitting an inquiry
to the current account owner, *** Funding, LLC, (“***”) as to the funds
that were paid by the consumer to the original creditor, *** BankTo date, no payments have been forwarded
to us
from ***. Accordingly, the account
will remain on hold in our system while we research. Further, no additional payments will be processed by
Atlantic on the account without first speaking to and obtaining authorization
from the consumer.
We appreciate your
assistance

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Thank you for providing us with the consumer's complaint. Our records reflect that on 1/12/the payments set up on the account at issue were canceled as requested by the consumer. Upon receipt of the complaint the account was placed in a Cease & Desist status in our system so that
no further communication would be initiated by Atlantic. Further, the account at issue will be closed and returned to *** *** ***, the current creditor.We appreciate the opportunity to respond to the Revdex.com and please feel free to contact us should additional information be required

Thank you for making us aware of the consumer’s complaint received on 10/13/After a review, Atlantic had no indication prior to receiving this complaint that the consumer did not want calls on her work phoneOur records also shows that we sent a validation letter to the consumer on 10/3/16,
with no indication of returned mailAtlantic has ceased all communication with the consumer and will be returning this account along with a copy of the consumer’s complaint to the current creditor, *** *** *** to handle accordingly*** can be contacted at *** *** *** *** *** *** *** ** *** Thank you

Thank you for providing us a copy of the consumer’s complaint. After a review of our records we did speak with the consumer at his place of employment and regret that this was an inconvenient time or place to contact the consumer. Once we were told that contact at the consumer’s place of
employment was inconvenient we restricted the number in our system and have not called that number againWe do want to assure the consumer that our associates are well trained in all state and federal laws that are applicable to our business and do not condone any actions by our associates that could be deemed harassing or threateningWe take such allegations very seriously and appreciate that these concerns have been brought to our attentionPer the consumers request we have ceased all future calls and will be returning the account to the current creditor, *** *** *** Please have the consumer contact *** directly at *** *** *** *** *** *** *** ** *** We appreciate your assistance

Thank you for making us aware of the consumer’s complaint on 11/17/After a review of our records, Atlantic ceased all calls to the consumer’s place of employment on 11/16/and marked the number as do not call in our systemPer the consumer’s request, Atlantic will accept the consumer’s
offer of repayment for $per month to be received by money order as well as provide a letter to the consumer to the address provided in this complaintPlease have the consumer contact *** at *** ext*** with any additional questions or concerns.Thank you