Jimmy's Roofing, Siding, & Tree Service

Thank you for bringing the consumer’s concerns to our attention on 10/20/A review of our records indicates that we spoke to the consumer on 10/20/at her place of employment and she informed us that she could not receive calls thereAt that time we marked the phone number as a do not call and
restricted all future calls to the consumer’s place of employmentDue to the consumer’s complaint we will be returning the account, along with a copy of the consumer’s complaint to the current creditor *** *** *** *** can be contacted at *** *** *** *** *** *** *** ** ***Thank you

Thank you for giving us the opportunity to respond to the consumer’s complaint received on 10/12/After a review of our records, Atlantic had no indication prior to receiving this complaint that the consumer did not want to receive calls to her place of employmentAt this time, Atlantic has
ceased all communication with the consumer and will be returning the account along with a copy of the consumer’s compliant to the current creditor, *** *** *** *** can be contacted at *** *** *** *** *** *** *** ** ***

We would like for someone to tell us that they are sorry for threating and for demanding something be done before my wife got home from work. I could not make them understand that I was sick and am not working waiting on my disability. I am taking several medicines and was very upset
when I got off the phone with them

Thank you for giving us the opportunity to respond to the consumer’s concerns and we regret our previous responses have not been satisfactory to the consumerAtlantic Credit & Finance only reports to *** ***Atlantic does not report consumer data to the other two credit bureaus and therefore cannot request them to delete data that has not been providedAs stated before, Atlantic has confirmed with *** *** that any information that was provided to them by Atlantic on the account in question has been deletedIf the consumer should have any additional questions or concerns please have them contact Atlantic at ***Thank you

Thank you for bringing the concerns of the consumer to our attention and giving us the opportunity to respondAfter a review of our records, we did speak with Ms*** on two separate occasions about the account in questionWe regret that these conversations were inconvenient to the consumer and
will be more than willing to work with Ms*** on a reasonable repayment planPlease have the consumer contact Atlantic Credit & Finance at *** ** ** *** *** *** *** *** ** *** to discuss payment options on the account in questionThank You

The account at issue was recalled from Atlantic by the
current account owner, *** Funding, LLC (“***”) on February 23nd. We did provide *** with a copy of the
consumer’s initial complaint for their review prior to the recall. Accordingly, we would ask that the consumer
contact their offices directly with any further questions as to the account: ***
Funding, LLC, *** *** *** *** *** *** *** ** *** , Telephone No*** We will also send a copy of the follow up from the consumer to *** for their records
Thank you for your assistance

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***

We have reviewed the consumer’s complaint as well as our records for the account at issueOur records show that we dialed a number in an effort to establish contact with the consumer on 8/4/Once it was determined that this number was not a good contact number for the consumer the number was
marked do not call in our system and has not been called by this office sinceAfter successfully establishing contact with the consumer on 8/5/2016, the consumer supplied us with her cell phone and requested that this be the only number we use to contact her onWe have complied with the consumer’s request and no attempts have been made to contact her except on the number she provided to usThank you for your assistance and please contact us should additional information be required

Thank you for giving us the opportunity to respond to the consumer’s concerns and we regret the initial response was not satisfactory to the consumerAs stated in its initial response, Atlantic Credit & Finance does not have any authority to delete or change information that is being reported to the credit reporting agencies by another entityThe consumer would need to inquire with the entity that is reporting information to the credit reporting agenciesPlease have the consumer contact Atlantic at *** *** *** ** *** ** *** with any additional questions or concernsThank you

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Thank you for providing us with a copy of the consumer's complaint. Upon receipt of the complaint, we changed the status of the account at issue in our system to Cease & Desist to comply with the consumer's request for no further calls from Atlantic. Our records reflect that our
first notice was mailed to the consumer in early February at the address listed on the complaint which contained information as to the account. We have no indication of return mail to date. The account will be closed and returned by Atlantic to the current creditor, *** *** ***, along with a copy of the consumer's complaint for their records. Also, we regret that the consumer felt harassed as we do require our representatives to abide by all state and federal laws that apply to our business.We appreciate the opportunity to respond to the Revdex.com

Thank you for bringing the concerns of the consumer to our attention on 1/13/After reviewing our records, we did receive an email from the consumer on 1/11/in which the consumer requested her balance on the account in questionThat letter was promptly sent the same day via the email
provided by the consumer in her initial complaintPer the consumer’s initial communication and request through the Revdex.com, Atlantic has not contacted the consumer and has continued to accept her monthly payments as agreed uponWe regret that the consumer does not feel she is getting the responses she needsPlease have the consumer contact me directly with the information provided below if she needs an additional letter or assistance with her account.Thank you*** ***Atlantic Credit & FinanceQuality Assurance Manager

Thank you for providing us with a copy of the consumer’s complaint. Our records reflect that the consumer contacted us in October of to cancel the automatic payments previously agreed to and begin mailing in payments of $at the beginning of each month. Our representative
contacted the consumer in mid June to advise that the monthly payment had not been received by mail and a one-time automatic payment was agreed to by the consumer at that time. Further, our records reflect that a check was received and processed on July 5th for $ We have no record of receiving any additional payments since that date. The account at issue will be placed in a Cease & Desist status in our system as the consumer indicates in her complaint that she is done with making payments. However, we will be glad to provide her with a history of all payments received on the account to date and kindly ask that she contact us directly to request at *** *** *** *** We appreciate the opportunity to respond to the Revdex.com

Thank you for giving us the opportunity to respond to the consumer’s concerns and we regret the consumer is still not satisfied with our responseThe consumer mentions the account in question is showing on his *** credit reportAtlantic does not report or have any affiliation with *** and as stated previously all information submitted to *** *** by Atlantic has been deletedThe consumer would need to inquire with *** or the entity that is providing the information to *** for resolutionPlease have the consumer contact Atlantic at *** *** *** ** *** ** *** with any additional questions or concerns.Thank you

Upon receipt of the consumer’s complaint the account at issue was placed in a Cease & Desist status so that no further communication would be initiated by Atlantic as requested by the consumerIn addition, no further payments were processed by Atlantic and the account is being closed and
returned to the current creditor, *** *** *** ***). We appreciate the consumer making us of aware of their consumers and ask that they direct any further questions as to the account to the *** at *** ***Thank you for your assistance

I would like to know which entity I need to contact to resolve this issue
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Thank you for bringing the consumer’s concerns to our attention on 5/12/A review of our records indicates that we spoke to the consumer at her place of employment on 5/12/in which we were informed that the consumer was at work and could not talkAfter that call the consumer’s place of
employment number was removed from our system and has not been called sincePer the consumer’s request, Atlantic has ceased all calls to the consumer on the account in questionWe will be returning the account, along with a copy of the consumer’s complaint to the current creditor, *** *** ***Please have the consumer contact *** Credit’s Consumer Support Services team at *** *** ext*** or at *** *** *** *** *** *** *** ** *** with any additional questions or concerns.Thank you

Thank you for giving us the opportunity to respond to the consumer’s concerns received on 2/15/A review of the account indicates that we received a call from the alleged consumer indicating that this account was not hisAtlantic has closed the account in question in our system and will be
returning the account, along with a copy of this complaint, to the current creditor, *** *** *** to handle the allegations of fraud accordinglyPlease have the consumer contact *** at *** *** *** *** *** *** *** ** *** with any additional questions or concerns.Thank you

Thank you for making us aware of the consumer’s complaint received on 12/22/After a review of our records, Atlantic does have two accounts in the consumer’s name in this officePer the consumer’s request, Atlantic will be ceasing calls on the two accounts at issue and will be returning both
accounts along with a copy of this complaint to the current creditor, *** *** LLC to handle the consumer’s dispute accordingly*** can be contacted at *** *** *** *** *** *** *** ** ***. Thank you

Thank you for the recent communication received on 2/1/regarding Ms***’s complaintA review of our records indicates that Atlantic Credit & Finance received two accounts in the consumer’s name in December to service on behalf of the current creditor, *** *** ***We
attempted to contact the consumer with the phone numbers that were provided to us and was informed on 1/31/that one of the numbers we were calling was being used by the consumer’s daughterThat phone number was marked as a wrong number in our system and has not been dialed sinceWe did reach Ms*** on 2/1/18, and she informed us we were calling her daughter’s number but that number had already been marked as a wrong number in our systemNo more calls were placed to the consumer from Atlantic on the accounts in question after communication with the consumer on 2/1/Atlantic has closed both accounts in our system and will be returning them to the current creditor along with a copy of the consumer’s complaintPlease have the consumer contact *** *** *** *** *** ** *** *** *** *** ** ** *** *** *** *** *** *** ** *** with any additional questions or concerns.Thank you