Jimmy's Roofing, Siding, & Tree Service

Thank you for bringing the concerns of the consumer to our attention on 9/27/A review of our records indicates that the account in question was never called upon or worked by Atlantic Credit & FinanceThe account was closed in our system and returned to the current creditor on 6/16/
We will be forwarding a copy of the consumer’s correspondence to the current creditor *** *** ***Please have the consumer contact *** *** *** *** *** ** *** *** *** *** ** ** *** *** *** *** *** *** ** *** with any additional questions or concerns.Thank you

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Thank you for providing us with the consumer’s complaint. Our records reflect that the account at issue has been placed with *** * *** *** ** *** **, since September of to handle on our behalf. We have provided their office with a copy of the consumer’s complaint for
review and we kindly ask that the consumer contact their office directly with any questions or inquiries as to the account:*** * *** *** *** *** *** *** ** ***
*** *** *** ***Your assistance is greatly appreciated

Thank you for bringing this to our attentionAfter a review of our records is does not appear that we have authorization to discuss the consumer’s situation with Ms***We apologize for any inconvenience this may be causing but federal law requires prior consent from the consumer in order to
discuss with a third partyWe would be more than happy to provide Ms*** with the information she is requesting once that permission is obtained from the consumerPlease have Ms*** contact Atlantic Credit & Finance at *** *** *** with any additional questions or concernsThank you

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. Okay well I feel it has been resolvedThank you

Thank you for giving us the opportunity to respond to the consumer’s concerns and we regret the initial response was not satisfactory to the consumerWe have confirmed with *** *** from our previous inquiry that all information submitted to them by Atlantic has been deleted from the consumer’s credit fileIf the consumer should have any additional questions or concerns please have them contact Atlantic at ***.Thank you

Thank you for bringing the concerns of the consumer to our attention on 8/16/We want to assure the consumer that all of our associates are well trained in state and federal laws that are applicable to our businessWe take such allegations very seriously and appreciate that these concerns have
been brought to our attentionPer the consumer’s request we have ceased all communication and will be returning the account, along with a copy of the consumer’s complaint to the current creditor, *** *** *** Please have the consumer contact *** *** Consumer Support Service team at *** *** *** *** ** ** *** *** *** *** *** *** ** *** with any additional questions or concerns.Thank you

Thank you for providing us with a copy of the consumer's complaint. Our records reflect that the account at issue is with the law office of *** * *** *** to handle on our behalf. We have provided their office with a copy of the consumer's complaint and we kindly ask that the
consumer contact their office directly for further assistance at *** We appreciate the opportunity to respond to the Revdex.com

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Thank you for making us aware of the consumer’s complaint on 2/14/A review of our records indicates that we sent the consumer an initial notice and introduction to Atlantic Credit & Finance on 1/30/17, with no indication of returned mailWe also spoke to the consumer on 2/14/and she
informed us that she could not accept calls at her place of employmentThat number was immediately marked as Do Not Call in our system and has not been called sinceAdditionally, the consumer called us on 2/15/and set up a repayment plan on the account in questionPlease have the consumer contact Atlantic Credit & Finance at *** with any additional questions or concernsThank you

Thank you for bringing the consumers concerns to our attention on 12/27/A review of the consumers account indicates that the consumer settled the account in question with Atlantic Credit & Finance on 3/8/Atlantic has deleted the information that was previously provided to *** ***
regarding this account and is not reporting information to any of the three credit bureausPlease note that Atlantic does not have any authority to delete or change information that is being reported to the credit reporting agencies by another entityPlease have the consumer contact Atlantic at *** *** *** ** *** ** *** with any additional questions or concerns.Thank you

Thank you for bringing the consumer’s concerns to our attention on 11/17/We regret the consumer was unable to reach us on 11/17/due to our office being closedAfter reviewing our records, we were able to communicate with the consumer on 11/21/in which a mutual agreement to settle
the account was reachedThe account in question has been closed as settled in full with this office, and the consumer has no further obligation to this accountPlease have the consumer contact Atlantic at *** *** *** *** *** ** *** ** *** with any additional questions or concernsThank you

Thank you for bringing the consumer’s concerns to our attention on 12/14/A review of our records indicates that Atlantic responded to consumer’s complaint with the Revdex.com on 7/13/It was explained that there was an error in processing her payment, and the payment submitted on her account by her debt settlement company (*** *** *** ***) was returned inadvertentlyAdditionally, it was explained to *** *** on 7/13/that the error occurred and it was agreed that Atlantic would continue with the payment proposal previously agreed uponWe did not hear back from *** *** until 11/10/2017, in which they faxed over another payment proposal and did not receive a payment on the account in question until 11/16/in which a payment of $was receivedWe were finally able to reach *** *** on 12/12/in which we informed them, again, that we would accept the proposed payment planWe regret the consumer is having a difficult time getting this taken care of but feel as though we have done everything we can to accommodate the consumerAtlantic will accept the proposal that *** *** has sent us previously and will gladly accept any payment received on the account in questionPlease have the consumer contact me directly with the information provided below should she have any additional questions or concerns.Thank You*** ***Quality Assurance ManagerAtlantic Credit & Finance

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved However, they will not be able to refund the amount back to the card number they have on file because that account has since been closed If they will be able to send a paper check that would be acceptable as well
Regards,
*** ***

Thank you for bringing the concerns of the consumer to our attention on 10/19/After a review of our records, we did speak with the consumer on 10/19/at her place of employment when Ms*** informed us that she could not take calls at this numberAt that time, we marked the
consumer’s place of employment number as a do not call in our system, and that number has not been called sinceWe have also established a re-payment plan with the consumer on the account in question and will leave that arrangement in place unless we hear otherwise from Ms***Please have the consumer contact Atlantic Credit & Finance at 8*** ** ** *** *** *** *** *** *** Thank you

Thank you for your correspondence received on 2/12/bringing the concerns of the consumer to our attention and giving us an opportunity to respondWe want to assure the consumer that all of our associates are well trained in state and federal laws that are applicable to our businessWe take such
allegations very seriously and appreciate that these concerns have been brought to our attentionPer the consumer’s request, Atlantic has ceased all calls to the consumer on the account in questionWe will be returning the account along with a copy of the consumer’s compliant to the current creditor, *** *** ***Please contact *** *** Consumer Support team at *** *** *** *** ** ** *** *** *** *** *** *** ** *** with any additional questions or concernsThank you

Thank you for making us aware of the consumer’s complaint received on 8/24/We want to assure the consumer that all of our associates are well trained in state and federal laws that are applicable to our businessWe take such allegations very seriously and appreciate that these concerns have
been brought to our attentionPer the consumer’s request we have ceased all communication and will be returning the account, along with a copy of the consumer’s complaint to the current creditor, *** *** *** *** can be contacted at *** *** *** *** *** *** *** ** ***