John's Garage

I am sorry that we cannot help you but because you don't like the fact that our lending guidelines (which all lenders have including home, credit card and auto) could not lower your rate, we cant just make this exception. This is clearly disclosed on the mail piece about your loan to value and your vehicle. Also you accepted our terms when you completed the loan application which can be found at http://www.openroadlending.com/terms-conditions/ which state in part you agree to allow us to pass your information to other lenders who may be able to offer you financing:I agree that OpenRoad Lending may forward this application and my financial information to one or more third party lenders, dealers, affiliates or others that may be able to offer me, or assist me in finding, financing or other products that meets my needsSome of these affiliates may offer or arrange dealer financing rather than a direct loan from a lender.I authorize those third party lenders, dealers, affiliates or others which are forwarded the application to share information in the application and any other credit information they obtain with other third parties who may be able to offer or arrange for a loan or financing through a dealer or other products and services

You shared my information with other companies after I gave you notice not to do so and you confirmedBelow is the list. Again, I only responded to your pre approved offer and NOT these other companies. I sent certified letters to the other companies for proof of my signed application so I can show the FTC that they did not have my permission to run my credit and you agreed it would not be shared with any one else as the application will only be the one from YOU*** *** *** *
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Now thats just not true I have a letter from your company that said you would take care of it but now I'm going to have to include you and *** *** in law suitI'm going to also forward all of this nonsense to all credit info
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***

Your solicitation says nothing of your "ASSUMPTION" of a lower rateOpen Road Lending is knowingly, grossly misrepresenting rates.I will be posting my entire negative experience with Open Road Lending on all online review sites available

They are totally wrong in their response, they turn me down then a few months later tell me I'm pre approved, I've made my statements in previous letters, I'm not going to keep saying the same things over and over how unethical this company is, and then to top it off they sell your name to others, others need to be warned that unless you have really good credit, this company is not for you, for those of us trying to rebuild, there are plenty of other optionsLike I said I have months worth of credit reports, the mail I've received from this company to back up my statements
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
Now they are saying I am likely to defaultThat's a rather brazen statement, seeing how I've never defaulted on anythingI would also say that their PR is indeed, terribleI will add it to my public review
Regards,
*** ***

Please review your own comments responding to my demand to NOT share my information. You said it would not be shared, but I can prove it was any way.
Regards,
*** ***

The application can be found at https://www.openroadlending.com/applyone/ and about all information is required in order for you to submit

Please enter your reason(s) for rejecting the business response below.I reject Open Road Lendings response and wish no further communication with Open Road Lending, as I will be forwarding a complaint to Texas attorney general and consumer affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Mr*** - thank you for voicing a concern about our companyFirst let me start by saying I apologize about your poor experienceWe help thousands of customers each month refinance their auto loan saving a considerable amount of moneyIn your specific case, your credit report changed from the
time we received your information from the credit reporting agency to send you the pre-approval to the time you applied, specifically, your existing auto loan with Santander is now reporting past dueUnfortunately with that being the case, we can no longer help youThe back of your letter clearly states that if anything has changed on your credit report we are no longer obligated to offer you a loanAgain, we are sorry you had a poor experienceWe hope we can earn your business in the future.Regards,The OpenRoad Lending Team

First let me start by apologizing for the poor experience you had with our companyWe strive to make every customer happyRegarding your comments about us passing your application on to other parties; you authorized us to do so when you completed and submitted your application with us when you
agreed to the "terms and conditions" stated on the applicationI have listed those below for referenceI am sorry we were unable to assist you in refinancing your vehicle and I hope you will consider us again for your automotive financial needs in the future.Sincerely,The OpenRoad Lending TeamI agree that OpenRoad Lending may forward this application and my financial information to one or more third party lenders, dealers, affiliates or others that may be able to offer me, or assist me in finding, financing or other products that meets my needsSome of these affiliates may offer or arrange dealer financing rather than a direct loan from a lender.I authorize OpenRoad Lending and its lending partners, automobile dealers, third parties, affiliates, agents, service providers or assignees to obtain such additional information as may be required, including credit reports, in order to complete the processing of my application

I am sorry for your frustration with our companyUnfortunately as a self-employed individual, we need certain items to verify your incomeAll you have provided is a form (which verifies less income than you applied with) and since you are the president of the company, those number could be
completely made upWe are just asking for supporting documents to verify what you have statedLast years tax return and current personal bank statements showing deposits will be sufficientAgain, we do apologize for the inconvenienceWe hope we can earn your business.Regards,The OpenRoad Lending Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
*** ***

Complaint: ***
I am rejecting this response because: The issue has not been addressed at all! hard inquiries on my credit report is criminal activity and the resolution that I asked for was completely disregarded by your companyLet me refresh your memory on what I asked for my resolution: I want all inquiries from the lenders listed removed off of my credit report immediately Your initial letter as well as my approval letter both were FRAUDULENT and MISLEADING!!!! I don't need the phone numbers to the lenders now they are on my credit report and YES they do cause your credit score to drop as well as show as HARD inquiries which I didn't give you my permission to do soI found an article that may help you in understanding how I feel about my credit report having inquiries and your company not being transparent about the process.*** Here's the link for your referenceI don't appreciate your business' passive aggressive response that you have addressed all of my concernsSo again, REMOVE ALL CREDIT INQUIRIES OFF OF MY CREDIT REPORTTHAT INCLUDES ALL THE LENDERS THAT YOU SENT MY PRIVATE INFORMATION TO!!!! AS WELL AS THE INQUIRY FROM YOUR COMPANY DUE TO ALL OF THE DISTRESS THAT I AM GOING THROUGH NOWI WOULD LIKE TO RESOLVE THIS ON THE Revdex.com BUT AM MORE THAN HAPPY TO SEEK COUNSEL IF NEED BE!!!!! Have a great day!
Regards,
*** ***

First of all I am sorry that we were unable to help you We send mailers to prospective customers because based on their credit we can save them money Based on your credit we could save you money However, we do not know your income or the vehicle that is going to be refinanced
until you apply In your case, the loan to value (the amount owed compared to what the car is worth) is over 200% Most lenders will not even do 150% because of the risk of default Therefore we were unable to help you at this time unless you were able to lower the balance owed I know that is probably an unreasonable request but it is the reality of the situation Again I am sorry we couldnt help you and unfortunately no one wins in these situations

Ms***,Thank you for voicing your concerns with the additional credit inquiriesWhen you completed your application with us, you gave us permission to pass your application along to other parties if we were unable to assist you in refinancing your vehicleSince your complaint, I have removed
your name from that happening anymore in the futureI have included those disclosures belowAgain, I do apologize for the poor experience and hope we can earn your business sometime in the future. The OpenRoad Lending TeamI agree that OpenRoad Lending may forward this application and my financial information to one or more third party lenders, dealers, affiliates or others that may be able to offer me, or assist me in finding, financing or other products that meets my needsSome of these affiliates may offer or arrange dealer financing rather than a direct loan from a lender.I expressly grant OpenRoad Lending and its third parties, affiliates, agents, service providers or assignees the authority to call and/or email me with questions related to this application and share information about other products and services available.I authorize OpenRoad Lending and its lending partners, automobile dealers, third parties, affiliates, agents, service providers or assignees to obtain such additional information as may be required, including credit reports, in order to complete the processing of my application

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11587968, and have determined that this does not resolve my dispute. The back of the letter did not address the matter as stated in the response; otherwise, I would have done the math and not filed the application with this company. The customer service agent also failed to address this fact when asked directly about that very issue. I could have easily made a lump sum payment on the vehicle to bring the cost to value of the vehicle within the 125% range previous to applying, had this been brought to my attention. The company provided misleading and information in the advertisement as well as when directly asked about the problem as stated in the complaint
Regards,
*** ***

Unfortunately we cannot calculate the loan to value until we get all your options (leather, wheel drive, stereo system, etc) and call your current lienholder to know how much exactly you oweUntil then we assume that we can make your deal work but its not final until we get those itemsThis isn't any different than a mortgage who has to do an appraisal to make sure the value of a house is within the loan to value guidelinesAgain I am sorry that we were unable to help you

First of all I am sorry that this process took longer than expected but we did approve you on 5/and we sent you eDocs on 5/but we did not receive until after 6/ Also a reason for the rate increase was due to your loan to value (the value of your vehicle in relation how much is owed)
being above 130%, so your rate increased and increase your payment slightly All through the process we never make any promises as to how quickly a deal gets done Also we recommend to customers to keep making payments and if there is an overage, it will go back to you once the loan is paid off I have requested for your title to be sent back to you I am sorry for the poor experience and wish we could earn your business We are saving you almost $2,over the life of the loan ($per month for months) As a show of good faith I will give you GAP insurance for $(retail price is $795) if you will continue with the deal If you dont have GAP insurance it is a good investment based on your high LTV.Let me know if you want to continue or not as I will hold the title for a few days