Johnson's Home Maintenance, LLC

We are very sorry for the negative experience [redacted] had with Global IndustrialOn September **, 2015, our customer service representative emailed [redacted] return paperwork and called her to ensure it was received [redacted] confirmed she received and understood the return policy and procedureOnce returned, full credit will be issued back to the customerWe hope this issue has been resolved to the customer's full satisfaction Thank you,Global IndustrialLegal Department

Dear [redacted] , We apologize for any frustration that you have experienced with your bike rack orderIt is my understanding that the items were picked up and are currently in transit back to the vendorOnce it is received, full credit will be issuedShould you have any further issues, please do not hesitate to contact us againThank you so much for your patience Johanna

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and will wait to see what happens with my returnThe return has been received but no credit has been made to my account Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to mePlease ask the business to credit our credit card used for the purchaseOnce we receive the refund, we will consider the issue closed Sincerely, [redacted]

We sincerely apologize to the customer for the negative experience he had with our companyThe customer was provided with a return authorization on August [redacted] and a call tag to ship the product backThe customer said that he is not returning anything until we issue creditWe explained to the customer that this is not our procedure and once we are able to confirm that the [redacted] has picked up the product, then as a good faith measure we would issue credit, however, the customer still refusesWe kindly ask that the customer ship the product back using the return label and call tag that was providedOnce we see that the product is in transit, we will issue credit immediately Thank you, Johanna M [redacted] Global Industrial, Legal Dept

We are very sorry for any inconvenience this may have causeWe will process this refund immediatelyThe customer should be able to confirm it with [redacted] within to business days.Thank you,Johanna M***Legal Department

We sincerely apologize for this customer's negative experience with Global Industrial, and are actively working to correct this complaint As the product was received in damaged, Global Industrial must file a claim with the carrier to recoup the money lost as a result of the damage as we do not return damaged productThe claim process is governed by the Service Transportation Board (STB) which is a division of the Federal governmentThe STB uses the NMFC (National Motor Freight classification) guidelines to determine the process and regulations for freight claimsWhile awaiting inspection by the carrier, the consignee must hold the contents of the delivery in the same condition they were in when the damaged was discovered The NMFC states a carrier has days to acknowledge a claim; they have an additional days to settle the claimAt the time of delivery the consignee is allowed to inspect the merchandise for damaged and discrepancy prior to accepting and signing for the merchandiseBy signing the delivery receipt you are signing a legal binding document that you received the merchandise in good condition and are agreeing to take ownership unless otherwise notatedYou also are agreeing to follow the laws of claim as dictated in the NMFCIn your case the soonest we could begin requesting a damage pick up was March ***, The first request our claims department received concerning the damage pick up was dated March ***, and we have continued to follow up since thenOn April ***, we received authorization from the carrier to dispose of the damage productAt the time I show an email was sent to you providing you the authorization to dispose of the damaged productWhile a claim is in process the damaged merchandise is equivalent to evidence; it cannot be moved, changed from its original location or condition until the claim has been settledAt the carriers discretion they can decide to exercise their right to pick up for salvage or provide authorization to disposeWe received authorization to dispose of the damaged product on April ***, and an email was sent to you providing this authorization as well If you have not already done so please use this as authorization to dispose of the damaged productRegretfully we are not able to provide any restitution for storage charges as I explained above by signing the delivery receipt you acknowledged receipt of the product in good condition and legally assumed ownership If there is anything else we can do to accommodate the customer, please don't hesitate to contact us again.Sincerely, Carolyn G [redacted] Global Industrial

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have previously filed complaint number [redacted] The outcome was the legal dept said a refund was being issuedThis was far short of the truthA refund was issued which was $short of what was owedI am again asking the Revdex.com to look in to the business practicesThey have 100% negative and an A+ rating????? Refund in full plus the $for return of the first return costLower the rating on the company

We apologize for the inconvenience this issue may have caused According to our customer service department, the initial order was returned and creditedThe second order is in the process of being creditedIf credit is not received within one week, please contact us immediately Thank you.Legal Department

We sincerely apologize to [redacted] for the negative experience she had with this transaction According to our records, Order [redacted] was placed on our website; the customer did select inside delivery at time of order however this is only over the threshold hold, and is advertised as suchWhen the customer places an order and gets to the shipping section there are specific details as to what is covered for each additional serviceDelivery to the [redacted] floor of a building is beyond the simple threshold standards of inside delivery.As the delivery was not able to be made, Global Industrial is making arrangements to have the order returned and the customer will be given full credit upon returnGlobal Industrial has a longstanding service commitment to our customers and their satisfaction is very important to usWe hope this resolves your concerns Best regards,Global Industrial/SystemaxLegal Department

We sincerely apologize for this customer's negative experience with Global Industrial, and are actively working to correct this complaint A request has been forwarded to management in our Outbound Sales department, so that the customer's account can be unflagged and the customer no longer called If there is anything else we can do to accommodate the customer, please don't hesitate to contact us again Sincerely, Carolyn G [redacted] Global Industrial

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: It is not an acceptable answer or resolution We just will no longer do business with this company We have a paid for items that are unusableWe have to purchase additional items and doubling the costNot okay In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved, pending receipt of the refund check Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedThank you for getting this resolved Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find I have no recourse Sincerely, [redacted]

A credit was issued in the amount of $today (Sept *, 2016) for [redacted] and [redacted] as these were delivered to the wrong address by [redacted] and the customer never received them This credit is being applied back to the credit card used at the time of purchase Please allow to business days for the credit to post If there is anything else we can do to accommodate the customer, please don't hesitate to contact us again.Sincerely, Carolyn G [redacted] Global Industrial

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved It should have NEVER went on this long nor should I have had to resort to the Revdex.com for it's resolution I have used this company since the mid 1990s without a problem before Sincerely, [redacted]

Dear [redacted] , Please disregard any invoice you have previously receivedOn October **, our customer service department issued a full credit towards the invoiceThe account is currently at zero balanceIf at any you encounter any further issues, please do not hesitate to reach out to us Thank you,Global IndustrialLegal Department