Johnson's Home Maintenance, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

In reviewing this, we noticed that the customer was due an additional credit. We issued the credit the morning and will have it applied back to the customer’s credit cardThey will need to allow to days for it to postCredit was issued for the full purchase amount $109.33, credit
memo ***We apologize for any inconvenience this may have caused

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

We have issued a refund for the full purchase in the amount of $This credit will go back to the credit card the customer used at time of purchaseThe customer will need to allow to days for the credit to post. We sincerely apologize for any inconvenience this may
have cause.Thank you,Johanna M***Legal Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:Please offer my apologies to the businessAfter they said they could not find record of my having purchased the replacement hose, I went to find that transaction in my recordsI discovered that I had purchased the replacement from EccotempGlobal Industrial has completely done right in this issue
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

We sincerely apologize to the customer for the negative experience he had with our companyThe customer was provided with a return authorization on August *** and a call tag to ship the product backThe customer said that he is not returning anything until we issue creditWe explained to the
customer that this is not our procedure and once we are able to confirm that the *** has picked up the product, then as a good faith measure we would issue credit, however, the customer still refusesWe kindly ask that the customer ship the product back using the return label and call tag that was providedOnce we see that the product is in transit, we will issue credit immediately Thank you, Johanna M*** Global Industrial, Legal Dept

Thank you for taking time to contact us to explain the issues you have encountered recently. Our Customer Service team has reviewed your complaintWe have processed a charge credit replacement to get you the items that you are missingA customer agent should be contacting you shortly to
discuss the processWe thank you for your patience and apologize for the inconvenience this issue has caused

We sincerely apologize for this customer's negative experience with Global Industrial, and are actively working to correct this complaint. As there was no notation of damage at the time of delivery the damage is considered concealedConcealed damage is damage(s) occurring to the shipment that
is not discovered until after the shipment has been unpackaged and broken downConcealed damage is a common occurrence with carriers due to the volume of shipments they try to fit in a single truckAs concealed damage is a common occurrence in the industry there are specific regulations in regards to concealed damage; we by law have five business days from the date of delivery to notify the carrier of concealed damages; which would then allow us to process a claim
This freight was delivered to the customer clear and complete on November ***, 2016; the customer did not call to report damage until December *** When the customer called, we explained that due to the time frame that had passed since the date of delivery and when the damage was reported to us that we were not able to file a claim with the carrierWe explained that we could offer them a discount to keep and use as is and would also send missing hardware to themThe missing hardware was shipped to the customer
I understand the customer’s displeasure however we are not able to send replacement cabinets at no chargeThe customer would need to order
Sincerely, Carolyn G***Global Industrial

We sincerely
apologize to our customer for the inconvenience he had with this item. On
July *** a full credit was issued for the full purchase in the
amount of $3545.70, and was applied back to customers credit card used at time
of purchaseWe have also filed a claim with the
carrier as they are at fault
hereThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because: The first order was not refunded but the charge was reversed by *** *** due to my dispute of the charge The second order I have requested feedback on that and still have received no response
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Apologies followed by dishonesty is, again, poor customer service, and not a sincere apology as claimedThe first time I called to get instructions on how to return the fans, I told Global that there was a problem with the fans performanceI also stated that I owned these exact fans before and that I knew they were not performing up to parI could have gotten fans from in town, which is what I ended up having to do, and the reason they agreed to refund the shipping as wellWhen I received the return papers for the fans I called right away to tell them that their reason for return was stated incorrectly on the invoice and I wanted ther papers to reflect the reason for the returnI explained now for the 3rd time why I was unhappy with the fans and they assured me again a refund would be sentI was even given confirmation numbers by Global for the two refund transactions; the $to my card, and the $they had to send by checkconfirmation for both refunds - numbers *** and ***I was told on July ***, and on July *** by Erika that they were expediting the refund checkI was then told on August *** by Kayla that they were still trying to get the check to me but that they needed to hire someone to write checksAfter that, my calls were ignoredRefunding me now isn't a "good faith" measure, it would be a very late follow through on what this company has promised me multiple times nowNot only was my job held up because of performance issues with the fans, but then my time and moneyAnd now more time filing complaints and responding to a spin on the situation to make it look like they are doing me a favor instead of what they said they would do five months ago
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and do not find it satisfactory. I still need to wait another month to POSSIBLY receive my item. The customer service of Global is not helpful. They are not willing to look into the issue but rather tell you to wait. Isn't two months long enough wait to find out if I am going to receive my item which was paid in full two months ago?
Sincerely,
*** ***

We have followed up on your inquiry and as I suspected the matter was dealt with by the manufacturer per our instructions, and we believe to the customer’s satisfactionDespite the statements made by the customer in the complaint, it was clear upon inspection that the problem was not the product
but rather customer mis-use. We have been advised by *** (the manufacturer) that the unit was returned to them for evaluation *** found no defect with the unit but rather found it was full of animal hair in all tubing, fittings and dome, not allowing fluids to flow through the machine properly They cleaned the unit fully, tested it and reshipped it to the customer on 5/**/and was confirmed delivered on Friday 5/** @5:07pm and the customer confirmed receipt They included paperwork explaining what their evaluation found as well as another copy of the user manual for proper use and care

We sincerely apologize for this customer's negative experience with Global Industrial, and are actively working to correct this complaint. The customer placed their first order with us October ***, 2015. After they received the ladder, they decided that it would not suit their needs
We advised the customer we could return the ladder however they were responsible for return freight and a 15% restocking feeWe proceeded with the return and once the ladder was returned a credit was issued in the amount of $752.25. This credit was applied to the new order (***); after the credit was applied it left a $credit on the customers account. I have processed a refund request to have a check mailed to the customer. The customer will need to allow to business days. If there is anything else we can do to accommodate the customer, please don't hesitate to contact us again.Sincerely, Carolyn G***Global Industrial

We are very sorry for the misundertandingIn hopes to settle this complaint, we would like to offer the customer a refund for the full purchase in the amount of $Please let us know how to proceed and we will get the credit issued as soon as possible.Thank you,*** ***
***
***

We sincerely apologize for this customer's negative experience with Global Industrial, and are actively working to correct this complaint. This order is due to ship November ***, The product ordered is made to order therefore it is non-cancellable and non-returnableThere was
some back and forth with the customer as we were trying to get details with the approval drawings worked out.If there is anything else we can do to accommodate the customer, please don't hesitate to contact us again
Sincerely,
Carolyn G*** Global Industrial

Dear *** ***, We apologize for any frustration that you have experienced with your bike rack orderIt is my understanding that the items were picked up and are currently in transit back to the vendorOnce it is received, full credit will be issuedShould you have any further issues,
please do not hesitate to contact us againThank you so much for your patience Johanna