Johnson's Home Maintenance, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

The customer placed this order with us on October ***, 2014; reference order ***. The Eccotemp tankless water heater model Bhas a one year warranty and is advertised as such. Unfortunately this item is no longer under warranty.Sincerely, Carolyn G***Global Industrial

We sincerely apologize for this customer's negative experience with Global Industrial, and are actively working to correct this complaint. When this issue first surfaced, we explained to the customer that the price was per each chair and not $for a pack of four chairs. We gave the
customer a $discount on May *, and advised him that he would need to order the balance of the chairs with the sales rep. This credit was applied back to the customer's credit card on May **.If there is anything else we can do to accommodate the customer, please don't hesitate to contact us againSincerely, Carolyn G*** Global Industrial

We are very sorry for any inconvenience causedBased on the notes in the order and in the complaint, as a good faith measure, we went ahead and credited the customer back for the full purchase amount of $183.97; credit memo ***The credit is being applied back to the card used at time
of purchase and the customer will need to allow to days for it to postPlease do not hesitate to contact us again if any other issues should arise Thank you, Johanna M***Legal Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find I have no recourse
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have attached the return confirmation yet I still haven't received the refund as of this morning 8/**/ I have no product and they have all of my money Terrible business practice I have three emails and six phone calls to Global Industrial and this is moving at a snails pace They blame the slow response on their third party contractor, but my payment went to Global Industrial
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Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is partially satisfactory to me and as such has been resolved.Only after numerous phone calls and being told that they would need to wait days, did I file a complaint with the Revdex.com and magically wia few days of the complaint to the Revdex.com, not days later as they stated, we received our refund.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

We are very sorry for any inconvenience this may have causeWe will process this refund immediately. The customer should be able to confirm it with *** *** within to business days.Thank you,Johanna M***Legal Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
It is not an acceptable answer or resolution. We just will no longer do business with this company. We have a paid for items that are unusableWe have to purchase additional items and doubling the costNot okay
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We sincerely apologize for this customer's negative experience with Global Industrial, and are actively working to correct this complaint. When the customer originally requested to return this order they wanted to return it because they had changed their mind. Never did the customer say
that the product was defective until after the fans were returned. A request was made to refund the customer back for the return freight, however it was denied because the product was not defective. The customer was given full credit for the full purchase in the amount of $219.80. This was refunded back to the credit card used at the time of purchase. The credit was refunded back to the customer's credit card bank on or around July **, 2016. The customer is not due any additional credit; the product was not defective and was adjusted back into stock once returned.As a good faith measure, we will redo the refund request. The refund check will be processed and mailed out by the end of next week. From there, the customer will need to allow 10-business days for receipt as they are in California.If there is anything else we can do to accommodate the customer, please don't hesitate to contact us againSincerely, *** *** Global Industrial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I do not accept that they will not send me the right parts that I told them were missingMy original complaint still exist!!!!
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Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The Chair Packaging was torn upon arival therefore it was not possible to dissasamble the chair and packaged it back When Chair was put together there was a part which we could not install Seems like from another chair or should have been different part I Tried Posting reviews on the website and both was deleted/ignored The Botton Part I am asking for at least partial refund. Sincerely*** *** *** *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
Svetlana Vaynapel

Revdex.com:
In reference to complaint ID ***, the matter has been resolved. Apparently the item was shipped using a different *** tracking number than the one provided to me by Global Industries. Despite the fact that I repeatedly attempted to communicate with someone
who could tell me the status of my shipment, no one from Global Industries every communicated with me. While this is incredibly frustrating, I did receive my fan, damage free and, once assembled, in good working orderWhy no one from Global Industries bothered to send me an email (especially after telling me that they would) is beyond me. That action would have clarified this matter and avoided wasting my time trying to track down the shipment. While their inactions reflect poor customer service, I'm willing to call this complaint resolved because I finally received the item purchased
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have previously filed complaint number ***The outcome was the legal dept said a refund was being issuedThis was far short of the truthA refund was issued which was $short of what was owedI am again asking the Revdex.com to look in to the business practicesThey have 100% negative and an A+ rating????? Refund in full plus the $for return of the first return costLower the rating on the company

Revdex.com:
I have reviewed the response made
by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolvedI am running a business and do not have time for anyone to look into anything- the chairs came in defective-I paid for the chairs in full in good faith that they were not defective- I took photos and sent them immediately as requested and the chairs were not replaced or refunded and the girl named Bridgett P*** keeps calling me and emailing me that I told her I had bought them elsewhere- that is not true- I have EVERY email from Bridgett P*** and that is a blatant LIE!!!!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We sincerely apologize for this customer’s negative experience with Global IndustrialOur accounting department has begun the process to apply the credit back to the customer’s card in the amount of $95.95; he must allow to business days for it to post on to his credit card accountIf for any
reason, credit is not received within days, please feel free to contact us againThank you, Johanna M*** Global Industrial

We sincerely apologize for this customer's negative experience with Global Industrial, and are actively working to correct this complaint. Our Customer Service Department has issued a credit for the full purchase in the amount of $193.25. This is being applied back to the customer's
Paypal account. Please allow to business days for the credit to post in the account.If there is anything else we can do to accommodate the customer, please don't hesitate to contact us again.Sincerely, Carolyn G***Global Industrial

Thank you for taking time to contact us to explain the issues you have encountered recently. Our Customer Service team has reviewed your complaint and has addressed the issue with the appropriate manager and individualWe confirm that all future communication with you, the customer, will
ceases effective immediatelyPlease do not hesitate to contact us should any issues arise. Thank you,Global IndustrialLegal Department

According to our records, the product was returned and *** *** was credited in full on Friday, September **, Please allow 3-business days for credit to be applied to the credit card used at the time of purchasePlease feel free to contact us again should you encounter any further questions or concerns.Thank You,Legal Department