Johnson's Home Maintenance, LLC

We are very sorry for the confusion caused by our websiteThe website has not been corrected and now shows these as priced per eachWe credited the customer the full purchase in the amount of $on October We followed up with the customer on October **, and there appears to be no
further issues
Please do not hesitate to reach out to us again should there be any further questions or concerns
Thank you,Global IndustrialLegal Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to mePlease ask the business to credit our credit card used for the purchaseOnce we receive the refund, we will consider the issue closed
Sincerely,
*** ***

We sincerely apologize to *** *** for the negative experience he had with this transaction. According to our records, this order is being returned back to the supplierCredit was issued for the full purchase amount of $which will be applied back to the customers
credit card used at time of purchasePlease allow to business days for it to post. Global Industrial has a longstanding service commitment to our customers and their satisfaction is very important to us. We hope this resolves your your concerns.Best regards, Johanna M***Legal DepartmentGlobal Industrial/Systemax Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

We are very sorry for any inconvenience this may have causedThe part looks to have been shipped out on August *, via *** express and was delivered Friday August *, Please feel free to contact us again should you have any further issues with the replacementThank you,Johanna
M***Global IndustrialLegal Department

On April **, 2015, our customer service rep reached out to the customer and assured her that we are a reputable company We are actively working to resolve her inquiry and will continue until it is fully resolved

We are very sorry for the negative experience *** *** had with Global IndustrialOn September **, 2015, our customer service representative emailed *** *** return paperwork and called her to ensure it was received*** *** confirmed she received and understood the return
policy and procedureOnce returned, full credit will be issued back to the customerWe hope this issue has been resolved to the customer's full satisfaction Thank you,Global IndustrialLegal Department

Dear *** ***,
Please disregard any invoice you have previously receivedOn October **, our customer service department issued a full credit towards the invoiceThe account is currently at zero balanceIf at any you encounter any further issues, please do not hesitate to reach out to us
Thank you,Global IndustrialLegal Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved, pending receipt of the refund check
Sincerely,
*** ***

We sincerely apologize for this customer's negative experience with Global Industrial, and are actively working to correct this complaint. A request has been forwarded to management in our Outbound Sales department, so that the customer's account can be unflagged and the customer no longer
called. If there is anything else we can do to accommodate the customer, please don't hesitate to contact us again
Sincerely,
Carolyn G*** Global Industrial

Revdex.com:
Global Industrial contacted me and made the situation right by offering to replace the leg FOCI accept their resolution.Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

We sincerely apologize for this customer's negative experience with Global Industrial The customer was only charged one timeHowever, the card had additional authorizationsThe additional authorizations were canceled and should have fallen off by nowGlobal only received funds in the
amount of $one timeWe do not hold funds, therefore when the customer contacted customer service on August ***, we asked the customer to contact their credit card bank directlyEvery bank has different rules as to how long funds are heldAdditionally, the person filing this Revdex.com compliant is not the card holder so technically we should not be giving him any information. If the charges have not fallen off by now, we kindly ask that the customer reach out to his credit company once againWe are truly sorry for any inconvenience this may have caused and are happy to assist in any way possible Thank you,Legal DepartmentGlobal Industrial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
While I would love to have this issue resolved, Global Industrial’s offer is just a rewording of their standard return policy. The chair would be returning to a warehouse miles away. A to day route depending on processing time. By the time they receive acknowledgement that the chair has been picked up, it would most likely be in the warehouse within hours. Essentially, there is no significant difference in when I would receive a refund and no assurance that I would receive a refund before it was receive in the warehouse. This is really beside the point. My stance since the beginning is that the chair was not ordered. There are Federal laws that protect the consumer from this type of activity and under those laws I am not obligated to pay for or return the merchandise. I am not looking to profit from the mistake and, as I’ve said many times, I am willing to return the chair once I’ve received the refund. Had I been contacted shortly after the mistake and asked to return the chair, we would not be having this dispute. Instead, days later, my credit card was charged Global Industrial has said there is nothing they can do until the chair is returned. I do not believe this is correct. They can enter a credit memo to the customer and when the chair is returned, enter a goods movement to return the chair to stock. Since the chair is still in the unopened box and should not require a quality inspection, I would suggest movement type 655. We appear to be a circular disagreement. I appreciate the Revdex.com providing a forum to try to resolve differences but I also understand the limitations. I consider this an issue of principle and legal compliance. If Global Industrial continues to insist that this is a standard return and that they delivered this chair based on a valid order received, regardless of the confirmed cancelation notice that I have sent them, then the Revdex.com is not the correct forum for resolution. I will take my complaint to the appropriate Federal Consumer Agency’s and let them determine if the business practice is within the law. While I understand that action will not result in my refund either, I will it least have the knowledge that I may have helped prevent this type of behavior from happening to someone else who may not be able to afford absorbing the cost of paying for something they did not order
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***