Johnson's Home Maintenance, LLC

For this particular complaint, as soon as the customer notified us that something was not right, we reached out to the vendor to obtain a return authorizationWe provided the customer with the return authorization and it was returned to the vendorA credit was issued to the customer for the full
purchase amountWhen the credit was issued, it was issued back to the customer’s account with us and a check refund request was not requested until several days laterThe refund check was processed and mailed out to the customer on July ***, On August *** we verified with our accounting department and were able to confirm that the check had not clearedThat very same day we did a stop payment and overnighted a new check to the customerWe tried reaching out to the customer to make him aware and also confirm the mailing address; however we were told that he was not in the officeInstead, we spoke to the secretary and confirmed the mailing addressThe tracking number for the check is *** and was delivered on Friday, August **,

On 8/** Global Industrial issued credit to the customer and was applied to the credit card used at time of purchaseCredit takes approximately 3-days to post, so it should have been received by nowWe apologize for inconvenience this has caused

We sincerely apologize for this customer's negative experience with Global Industrial, and are actively working to correct this complaintOur Customer Service department is currently working to get this order shipped. This is shipping from our NJ warehouse and we have recently implemented a
new shipping system which is causing some delays in orders shipping. We will be crediting all of the freight off the order for the customer's inconvenience. If there is anything else we can do to accommodate the customer, please don't hesitate to contact us againSincerely, Carolyn G*** Global Industrial

We are very sorry for the negative experience *** *** had with Global IndustrialOur customer service did not speak to Julie, but with Igor on September **, and he was advised that credit would be applied back to the customer's credirt cardSince then, the customer was
credited the full purchase amount of $2405.41. We hope this resolves the customer's complaintThank you,Global Industrial Legal Department

We truly apologize for the inconvenience caused here. Our catalogs are printed in advanceSince production, the price on this particular model has changed; we do have a disclaimer on our website and the catalog that states that Global Industrial has the right to refuse or cancel
any orders placed for products listed at the incorrect priceOut of courtesy, we have honored the incorrect catalog pricing on occasions, but unfortunately cannot continue to do so Global IndustrialLegal Department

We sincerely apologize for this customer's negative experience with Global Industrial, and are actively working to correct this complaint. At this time, we are waiting for the supplier to provide us with a return authorization. Once we receive the authorization, we will make arrangements
for the unit to be returned and the customer credited. If there is anything else we can do to accommodate the customer, please don't hesitate to contact us again. Sincerely, Carolyn G***Global Industrial

Dear *** ***,
We are very sorry for the negative experience you had with Global IndustrialI was informed by our customer service department that return paperwork was provided to you on January *, Since then you have shipped the product back and it is in transit back to the vendorOnce
it is received by the vendor, the vendor will credit Golbal Industrial at which point we will credit you for the full amountIf you do not receive credit shortly, please reach back out to us and we will provide you with an updateThank you so much for your patience!
Global IndustrialLegal Department

Credit was issued for this transaction on August **, in the amount of $127.15. The credit was issued to the customer's account with Global and appears to have never been refunded back to the customer's credit card. We apologize for the inconvenience. Please allow to
business days for the refund to post to the customer's credit card. Sincerely, Carolyn G***Global Industrial

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I also replaced the hose later and it is also leakingI can look up the date if you wish.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We apologize for any miscommunication there may have beenHowever, the customer did get credit for both orders; he was given a full credit for one order and the second order was less a restocking fee and return freight charges as the customer ordered the same exact product againThe customer does not understand the product which we believe is a big part of the problemWe have unsuccessfully tried reaching out to the customer to further explain this to himHe is due no further credit from this incident Global Industrial Tell us why here

Dear *** ***, Please disregard any invoice you have previously receivedOn October **, our customer service department issued a full credit towards the invoiceThe account is currently at zero balanceIf at any you encounter any further issues, please do not hesitate to reach out to
us.Thank you,Global IndustrialLegal Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and will wait to see what happens with my returnThe return has been received but no credit has been made to my account
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made
by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
It should have NEVER went on this long nor should I have had to resort to the Revdex.com for it's resolution. I have used this company since the mid 1990s without a problem before
Sincerely,
*** ***

We are very sorry for the negative experience you had with our CompanyYou (the customer) have not been charged for anythingWhen the order was initially placed on November **, 2015, your credit card was authorized to ensure it was good for the pruchase amountWe do not/did not bill the
customer until the merchandise is shippedYou requested the order to be canceled and it was done so accordingly -w e apologize that was not communicated back to youYou may see a hold on the funds with your credit card but that will fall off if it has not alreadyThank you so much for your patience while we tried to resolve this issue
Global Industrial Legal Dept

We sincerely apologize for this customer's negative experience with Global Industrial, and are actively working to correct this complaintThe order was entered to ship via *** 2nd day air however due to an error it was shipped *** groundI have credited the customer back for the difference in
charges in the amount of $The credit is being applied back to the credit card used at time of purchase; the customer will need to allow to business days for the credit to post.If there is anything else we can do to accommodate the customer, please don't hesitate to contact us again
Sincerely,
Carolyn G*** Global Industrial

We sincerely apologize for this customer's negative experience with Global Industrial, and are actively working to correct this complaint. As the product was received in damaged, Global Industrial must file a claim with the carrier to recoup the money lost as a result of the damage as we do
not return damaged productThe claim process is governed by the Service Transportation Board (STB) which is a division of the Federal governmentThe STB uses the NMFC (National Motor Freight classification) guidelines to determine the process and regulations for freight claimsWhile awaiting inspection by the carrier, the consignee must hold the contents of the delivery in the same condition they were in when the damaged was discovered
The NMFC states a carrier has days to acknowledge a claim; they have an additional days to settle the claimAt the time of delivery the consignee is allowed to inspect the merchandise for damaged and discrepancy prior to accepting and signing for the merchandiseBy signing the delivery receipt you are signing a legal binding document that you received the merchandise in good condition and are agreeing to take ownership unless otherwise notatedYou also are agreeing to follow the laws of claim as dictated in the NMFCIn your case the soonest we could begin requesting a damage pick up was March ***, The first request our claims department received concerning the damage pick up was dated March ***, and we have continued to follow up since thenOn April ***, we received authorization from the carrier to dispose of the damage productAt the time I show an email was sent to you providing you the authorization to dispose of the damaged productWhile a claim is in process the damaged merchandise is equivalent to evidence; it cannot be moved, changed from its original location or condition until the claim has been settledAt the carriers discretion they can decide to exercise their right to pick up for salvage or provide authorization to disposeWe received authorization to dispose of the damaged product on April ***, and an email was sent to you providing this authorization as well
If you have not already done so please use this as authorization to dispose of the damaged productRegretfully we are not able to provide any restitution for storage charges as I explained above by signing the delivery receipt you acknowledged receipt of the product in good condition and legally assumed ownership
If there is anything else we can do to accommodate the customer, please don't hesitate to contact us again.Sincerely,
Carolyn G***
Global Industrial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

We apologize to the customer for the delay on her refundOn 7/**, a full refund was made to the Paypal account used at the time of purchase

A credit was issued in the amount of $today (Sept *, 2016) for *** and *** as these were delivered to the wrong address by *** and the customer never received them. This credit is being applied back to the credit card used at the time of purchase. Please allow to
business days for the credit to post. If there is anything else we can do to accommodate the customer, please don't hesitate to contact us again.Sincerely, Carolyn G***Global Industrial