Johnson's Home Maintenance, LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The Chair Packaging was torn upon arival therefore it was not possible to dissasamble the chair and packaged it back When Chair was put together there was a part which we could not install Seems like from another chair or should have been different part I Tried Posting reviews on the website and both was deleted/ignored The Botton Part I am asking for at least partial refundSincerely [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, Svetlana Vaynapel

Revdex.com:Please offer my apologies to the businessAfter they said they could not find record of my having purchased the replacement hose, I went to find that transaction in my recordsI discovered that I had purchased the replacement from EccotempGlobal Industrial has completely done right in this issue I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com: In reference to complaint ID [redacted] , the matter has been resolved Apparently the item was shipped using a different [redacted] tracking number than the one provided to me by Global Industries Despite the fact that I repeatedly attempted to communicate with someone who could tell me the status of my shipment, no one from Global Industries every communicated with me While this is incredibly frustrating, I did receive my fan, damage free and, once assembled, in good working orderWhy no one from Global Industries bothered to send me an email (especially after telling me that they would) is beyond me That action would have clarified this matter and avoided wasting my time trying to track down the shipment While their inactions reflect poor customer service, I'm willing to call this complaint resolved because I finally received the item purchased Sincerely, [redacted]

We are very sorry to hear that [redacted] was dissatisfied with her purchaseA few weeks back, we sent her parts and followed up to ensure she received themWhen our customer service department reached out her, she claimed that she was missing additional parts that she had not disclosed previously and in the middle of the conversation she hung up on usThis is her third complaint with Global Industrial since SeptemberWe have attempted to assist the customer each time and each time the customer’s desired settlement has been unreasonable and it does not fall within our company policy Since the last complaint, there were several replacements processed and shipped to this customerWe believe the customer to be satisfied at this time as we have not heard back since last communication If there’s any way we can further assist her, we would be happy to do soThank you,Legal Department

We regret any inconvenience the customer has experienced with Global Industrial due to his recent purchase As such, a replacement was processed on July [redacted] and shipped on July ***The customer was contacted on July [redacted] to let him know that we were processing a replacement as he had requested

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Global Industrial should be aware at this point that this was an unordered delivery Legally, the refund I am due is not contingent on the return They have already sent me an additional invoice for the shipping and their return policy states that restocking fees may apply I am unwilling to return the chair only to find out that I have to fight this battle all over again for other charges based on their treating this as a return Nor am I willing to give up my legal rights for the sake of their procedures The mistake was theirs I believe the correct thing to do from both a legal and ethical perspective is to refund the money that my account was charged and confirm in writing that there will be no additional charges In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The first order was not refunded but the charge was reversed by [redacted] due to my dispute of the charge The second order I have requested feedback on that and still have received no response [Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

We sincerely apologize for this customer's negative experience with Global Industrial The customer was only charged one timeHowever, the card had additional authorizationsThe additional authorizations were canceled and should have fallen off by nowGlobal only received funds in the amount of $one timeWe do not hold funds, therefore when the customer contacted customer service on August ***, we asked the customer to contact their credit card bank directlyEvery bank has different rules as to how long funds are heldAdditionally, the person filing this Revdex.com compliant is not the card holder so technically we should not be giving him any informationIf the charges have not fallen off by now, we kindly ask that the customer reach out to his credit company once againWe are truly sorry for any inconvenience this may have caused and are happy to assist in any way possible Thank you,Legal DepartmentGlobal Industrial

We have followed up on your inquiry and as I suspected the matter was dealt with by the manufacturer per our instructions, and we believe to the customer’s satisfactionDespite the statements made by the customer in the complaint, it was clear upon inspection that the problem was not the product but rather customer mis-useWe have been advised by [redacted] (the manufacturer) that the unit was returned to them for evaluation [redacted] found no defect with the unit but rather found it was full of animal hair in all tubing, fittings and dome, not allowing fluids to flow through the machine properly They cleaned the unit fully, tested it and reshipped it to the customer on and was confirmed delivered on Friday 5/ [redacted] @5:07pm and the customer confirmed receipt They included paperwork explaining what their evaluation found as well as another copy of the user manual for proper use and care

We are very sorry for the negative experience [redacted] had with Global IndustrialOur customer service did not speak to Julie, but with Igor on September **, and he was advised that credit would be applied back to the customer's credirt cardSince then, the customer was credited the full purchase amount of $We hope this resolves the customer's complaintThank you,Global Industrial Legal Department

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

We sincerely apologize to our customer for the inconvenience he had with this itemOn July *** a full credit was issued for the full purchase in the amount of $3545.70, and was applied back to customers credit card used at time of purchaseWe have also filed a claim with the carrier as they are at fault hereThank you

We sincerely apologize for this customer’s negative experience with Global Industrial. Our accounting department has begun the process to apply the credit back to the customer’s card in the amount of $95.95; he must allow 3 to 5 business days for it to post on to his credit card account. If for any... reason, credit is not received within 10 days, please feel free to contact us again. Thank you, Johanna M [redacted] Global Industrial

We want to sincerely apologize to *** *** for the negative experience he had with our company. The replacement invoice was credited in full on Friday, August *, Based on this, we feel that this is fair resolution to this complaint and we consider this matter resolved. Please let
us know if there are any further questions or concerns.Thank you,Johanna M***Legal Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I placed my order with Global Industrial on 8/**/15, paid in full, including the extra delivery fee; they have both my money and the item I purchased in fullFor them to deny the extra delivery service I paid for demonstrates their shady business practices of misleading consumers; I called their customer service reps and was told the extra delivery fee meant the item would be delivered to my floorIF I did not pay for that extra delivery fee, they would have just left it in the loading dockNow, according to Global Industrial's latest response, the extra delivery fee only meant 'inside delivery'??? So, their delivery would be to leave it on the sidewalk outside of my office building? VERY MISLEADINGTHEY DO NOT HAVE THIER CUSMOTERS BEST INTERESTITS ALL ABOUT MAKING THAT EXTRA MONEY FROM THIER FRAUDULENT 'EXTRA DELIVERY CHARGE' AND NOT PROVIDING THAT EXTRA DELIVERYAll I want is to have my full refund of $ASAPAs I stated earlier, I ordered this item on August **, No one from Global Industrial has called or reached out to me, I HAD TOAWFUL, AWFUL 'service'
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

If the customer has a receipt or purchase order for the replacement hose, please attach it to the complaint. We were not able to find the customer's order for the replacement hose in our system, only the purchase of the Eccotemp tankless water heater model B602207. Sincerely, Carolyn G***Global Industrial

We sincerely apologize for this customer's negative experience with Global Industrial, and are actively working to correct this complaint. The customer placed this order on the web on September ***, and it was received on September ***, 2016. We searched using the phone number
provided in the complaint as well as the phone number listed on the account and were not able to find where the customer ever called in
Our return policy states that the product must be in original packaging, unused and resalable conditionRegretfully as the customer stated that they no longer have the original packaging we are unable to return the chairThe customer also received free freight on the order
If there is anything else we can do to accommodate the customer, please don't hesitate to contact us again
Sincerely,
Carolyn G*** Global Industrial

We sincerely apologize to the customer for the inconvenience caused hereOur customer service has been actively working on this sinceThe material was picked up from the customer on March **, If the customer did a charge back with their credit card bank they should have already been
refunded for this purchasePlease do not hesitate to contact us again if this is not the case

We are very sorry for the inconvenience caused to the customerLooking back at our notes, this is what we were able to gather: The order was placed on February ***, 2016; the customer called on February *** to report that she had received the incorrect itemOn February ***, the customer
was provided with a return authorization to return the productWhen we reached out to the vendor last year to follow up on the return, they advised that they never received the product backWe are reaching out to the customer here shortly to try and settle this with her directly