Jomashop.com

$refunded close case please

CASE IS RESOLVED please close it

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Please close this case - customer says they did

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Refunded customer - please close case - see attached

PLEASE CLOSE THIS

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

I would like to get refund or replacement.

CASE IS RESOLVED  please close it

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
The watch has been sent back to me in good working order so far, so as of right now the matter has been resolved.
Sincerely,
[redacted]

$5.99 refunded close case please

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Horrible company! My order # M14C5842. I've ordered the watch on 30th of November and charged for this, and received a confirmation email. 13 days left and the item was not shipped. Then I received an SMS alarm that they try to charge me second time and then even third time. Fortunately, at that moment I did not have sufficient balance, so they could charge me several times. I wrote them immediately, that I want to cancel that order, due to the fact that they did not ship it to me for 2 weeks and they tried to charge me few times. I received an answer that charging has been declined so they are not going to refund my money back. I said what about the first charge? It WAS successful, they charged me the price of the watch. But they keep on saying that they did not charged (even I have an SMS confirmation that the amount HAS BEEN CHARGED from my balance!). What should I do? How can I get my money back from them? Someone help me, please!
Terrible company!!! Fraud! Fraud! Fraud! and the rudest Customer Service!

I placed an order with them online. The order was approved from my C/C company. Jomashop cancelled my order claiming they couldn't verify the order. After speaking with them over the phone, they said that they couldn't verify my address. Any smart person can pull up my address via [redacted] Maps or the like. I asked how can we rectify this. Jomashop said that they could finish the order if I performed a wire transfer. Classic bait and switch! The probably do that because the watches are knock offs. This way there's no re-course for the consumer. I said that I would never do that because I've never done business with you guys and I want fraud protection from my C/C company. Sales person hung up on me at that point.

Review: I bought a watch from Jomashop (Order # [redacted]) and decided to return it for refund or exchange for another watch. On Monday January **, 2013 I got a reply that my watch is not eligible for return or exchange since it shows signs of wear, and they they send it to their repair department. I have never asked or authorized them to repair my watch: it is brand-new item and I would like to sell it intact. I have been calling ever since every day to their customer service and begging them to mail me my watch but all in vain. Every day they are telling me that they would get in touch with their Returns and Repairs departments and leave a message but nothing happens. There seems to be a fundamental gap between their customer service and other departments. My frustration has no limits: my watch has been dusting on their shelves the whole week and I do not know what else I should do to retrieve my watch. Please, help me!Desired Settlement: RETURN ME MY WATCH IMMEDIATELY!!!

I bought a watch from this company and looked at for about 2 minutes. I decided that I didn't like it so I packaged it back up and mailed it back via [redacted] (which cost extra $$). I never had it sized or even wore it! When they got it back, they declined the return saying that the watch had some scratches on it. This is not even possible since I never even wore the watch. I called and spoke to a manager and explained to him that the watch was never worn and that it must have been shipped that way. He said that there was nothing he could do to help me and that they were going to ship the watch back to me. I will refuse the package when it arrives and am disputing the charge. The funny thing is that I was looking at another watch from Jomashop but now I WILL NEVER DO BUSINESS with this company again and am recommending that you don't either.

ordered a watch for a gift on 11/**. On 11/** I was notified that the watch was on backorder and would arrive in 2-3 weeks. I emailed them asking for more info as it needed to be in my hands by 12/** and I would need to make other arrangements if they could not guarantee that. After my second email with no response, I decided to call. They wait times are exorbitant. It took several attempts of 20-30 mins before I was successful getting through. When I did on Dec [redacted], I explained my situation to the service rep. I also let her know I was unsuccessful in my previous attempts and really needed an answer. She assured me I would her back from her by the end of the day. That was the last time I heard from her.

Finally on 12/** I called again. I was basically told that they couldn't guarantee it would get there by Christmas. Their solution was to help me pick out another watch. I was offered no compensation, discounts or even remorse. When I expressed my disappointment with the limited options they gave me, and the predicament they put me in, the representative became very rude and combative. When I asked why he was being rude he hung up the phone. When I called back, I actually got the same man on the line and I asked why he hung up on me? He hung up again. I called again and my number went to my cellular carrier's massage saying my call could not go through. After several more attempts getting the same message, it became clear that they blocked my number.

Two days later, I got an email saying the order was cancelled.

I cannot believe the audacity to behave they way they did. They misrepresented that the watch was in stock, waited almost a week to notify me and then rather than showing a shred of compassion or offering anything to help remedy the problem they created. One of the worst online retailers out there. Such a disappointment.