Jomashop.com

ordered a watch for a gift on 11/**. On 11/** I was notified that the watch was on backorder and would arrive in 2-3 weeks. I emailed them asking for more info as it needed to be in my hands by 12/** and I would need to make other arrangements if they could not guarantee that. After my second email with no response, I decided to call. They wait times are exorbitant. It took several attempts of 20-30 mins before I was successful getting through. When I did on Dec [redacted], I explained my situation to the service rep. I also let her know I was unsuccessful in my previous attempts and really needed an answer. She assured me I would her back from her by the end of the day. That was the last time I heard from her.

Finally on 12/** I called again. I was basically told that they couldn't guarantee it would get there by Christmas. Their solution was to help me pick out another watch. I was offered no compensation, discounts or even remorse. When I expressed my disappointment with the limited options they gave me, and the predicament they put me in, the representative became very rude and combative. When I asked why he was being rude he hung up the phone. When I called back, I actually got the same man on the line and I asked why he hung up on me? He hung up again. I called again and my number went to my cellular carrier's massage saying my call could not go through. After several more attempts getting the same message, it became clear that they blocked my number.

Two days later, I got an email saying the order was cancelled.

I cannot believe the audacity to behave they way they did. They misrepresented that the watch was in stock, waited almost a week to notify me and then rather than showing a shred of compassion or offering anything to help remedy the problem they created. One of the worst online retailers out there. Such a disappointment.

I bought a watch from this company and looked at for about 2 minutes. I decided that I didn't like it so I packaged it back up and mailed it back via [redacted] (which cost extra $$). I never had it sized or even wore it! When they got it back, they declined the return saying that the watch had some scratches on it. This is not even possible since I never even wore the watch. I called and spoke to a manager and explained to him that the watch was never worn and that it must have been shipped that way. He said that there was nothing he could do to help me and that they were going to ship the watch back to me. I will refuse the package when it arrives and am disputing the charge. The funny thing is that I was looking at another watch from Jomashop but now I WILL NEVER DO BUSINESS with this company again and am recommending that you don't either.

Review: I made a purchase from this company about four months ago. Before exchanging any personal or financial information I naturally wanted to speak to someone over the phone. I was cautious about giving personal information to purchase a product sight unseen. I was then assured that my information was safe and was only to be used in this one time only transaction. I then reluctantly gave my email address after being assured this was only to be used for tracking information of the product, and not for advertising. Then the spam emails started, every 2 days about "flash sales" coupons or other nonsense. I replied asking them to stop jamming my mailbox please out of respect of a former customer. Didn't work. And they honestly think anyone would buy anything from them again, after being lied to and then harassed.Desired Settlement: Please no more spam advertisements

Business

Response:

With reference to above Revdex.com case (copy attached) please note the following:

Please note we have internally unsubscribed the customer and I have sent an E-mail to the customer to contact me personally, if there are any further issues.

Thank you,

[redacted] Controller

Review: It has been days that my order has been placed. The money was transferred right after the order was placed, but the product is nowhere! I have contacted with the customer service many of times, they always tell me the product will ship the day I contact with them. But it will never happen. They always tell me some new issues every time and every time tell me no problem, the product will ship right now!Desired Settlement: I hope they can ship the item asap as they said the product is in the inventory.

Business

Response:

With reference to above Revdex.com case (copy attached) please note the following:

The order has shipped and it has been delivered and signed for by the consumer - see attached proof of delivery and sales order - Please close the case.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

It has been 16 days after the purchase, there is no order status changed, there is no tracking number than I can check the item, there is no customer service online, there is no people pick the phone to explain the problem. I have no idea about where is the item is.

Sincerely,

Business

Response:

[redacted]

September [redacted], 2013

Re: Case #[redacted]

Our Reference #[redacted]

With reference to above Revdex.com case (copy attached) please note the following:

I have been in direct contact with the customer. They received their purchase and it was shipped late, we apologize for the late shipment. I have given the customer my direct E-mail should he or his wife encounter any problems moving forward in any future purchase with our company.

Thank you,

Controller

Review: Michael Kors Women's MK2256 Runway Brown Watch

I received my order today as of 5/*/15 for Mothers day to my wife. This was going to be her First Mothers day and I was hoping to give her this watch but instead I received an empty box with the warranty card, and padding. I am utterly disgusted, shocked, angry and just speechless. I have emailed Jomashop to send me the watch that may have been forgotten (i really hope so) to be packaged by mistake. I seriously fill cheated at this point.Desired Settlement: Send the watch and not just a empty box or refund me my money.

Business

Response:

Refund issued please close this case

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

terrible service
ordered a watch as a birthday gift.
I provided the correct mailing address, and THEY made a typo on the zip code.
the watch is supposedly sitting at some post office hours and hours away.
I asked them to hurry and send my order to the correct address, and they said there was nothing they could do.
the birthday has come and gone... and I had no gift to give because of this terrible company.
spent countless hours, countless phone calls. various reps, supervisors, etc..
some said the watch would arrive "any day"... other said there was nothing that could be done.
watch never arrived. they stole my money, and ruined my birthday gift.

Review: I have been addressing a defective watch with Jomashop since May 2012. Jomashop has attempted to repair the watch twice and has held the watch for several months each time, and not repaired the watch. Jomashop says the watch underwent significant repairs, replacing $1200 worth of parts, but will not provide me with any of the documentation for the first repair which took several months and did not fix the problem. The watch was sent back again, and nothing was fixed after the watch was held for several more months . I am concerned since the watch has been opened up a few times, apparently had many parts replaced, the problem has not been fixed, and Jomashop does not use Panerai as a repair service that the watch is not legitimate and has been devalued. This is a very expensive watch. Jomashop has had the watch longer than I have with the extensive repairs and I cannot bring myself to send it to Jomashop again. This was a wedding present for my husband, and there has been nothing but broken promises and terrible service from Jomashop. I attempted to attach the entire correspondence since May 2012, which included a video of the problem to help with the repair (I am unable to attach here but can provide separately) and Revdex.com site will not allow the amount of text, so I have selected the initial correspondence below. Please contact me as I can send all correspondence and it better clarifies the need for a refund. This correspondence is between my husband and [redacted] from Jomashop ([redacted], ###-###-####).There is over 60 pieces of correspondence and we are only in a worse position than we started to get the watch repaired. The correspondence with [redacted] started as a result of several months with no response from Jomashop on my initial repair, and they sent it back to me with nothing done. [redacted] is the head of customer service and assured me several times my concerns would be addressed. I asked for escalation and refunds several times and all were denied. Not providing documentation of the repairs as promised for my records is very concerning.

Initial correspondence - 5/**/2012 - Hi [redacted],There is a mechanical defect with the Panerai watch that I have only had possession of for 2 months after I received it as a wedding gift. The invoice sent by you to my wife is attached.There are 2 second hands on the watch, and the bottom one gets stuck on the minute hand only when the minute hand is on minutes 16-22. Can you please forward this email to the appropriate person to address this issue. I am concerned that there was no original Panerai warranty (only jomashop warranty), the official documentation was not included with the watch, and all of the original boxes were not included with the box with the serial numbers. Now that I noticed a mechanical issue, this escalates my doubts that the watch is in new factory condition.I would like a replacement watch sent to me with all of the above documentation and original packaging included (3 boxes).I have attached the invoice and a video demonstrating the problem.thank you [redacted].Desired Settlement: I need a full refund for the purchase price of the watch ($8,895.00) to my credit card as well as reimbursement for the additional Panerai band I bought which I can provide to Jomashop to sell with the watch again ($350.00). Total $9,245.00. We are also filing a dispute to our credit card company. I can return the watch in its original packaging. I had this watch authenticated and the watch was 3 years old at the time of my purchase and sold to me as new. This is determined by the unique series numbering. I have learned my lesson and would like my money back for a defective and aged watch and move on to authorized dealers of Panerai going forward.

Business

Response:

With reference to above Revdex.com case (copy attached) please note the following:

We have sent the customer and RMA 10/**/13 09:44:01 AM - [redacted] - Emailed Customer SERVICE RMA #[redacted] email: [redacted] and a return label ([redacted]) to return his purchase for Service to

JOMASHOP.com 1[redacted]

Thank you,

Controller

Business

Response:

With reference to above Revdex.com case (copy attached) please note the following:

We understand the customer’s concerns and we apologize for the inconvenience caused to the customer. We are in receipt of the watch and we are diligently working on repairing the problem with the watch. The movement is very complicated and delicate and we will take every measure to make sure the watch is repaired properly and sent back to the customer with a completed repair and detailed paperwork. Once the watch is repaired and shipped back to the customer – we will EXTEND the WARRANTY from the ship date (here) to two (2) more years.

Once again please accept our apologies and on the delay of the repair.

Thank you,

Controller

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

We appreciate the letter from Jomashop stating they will

repair the watch, send it back with detailed paperwork, and extend the warranty

two years from date of shipment. We would like to confirm this

is paperwork from ALL work that has been performed on the watch to

date, including, but not limited to the $1200 repair that was communicated to us

from one of the first two times the watch was sent back, and not just paperwork

from this time. This is an expensive watch, and "complicated"

as Jomashop stated -- we want to ensure we have detailed documentation on all

work done on it as it is needed to have a history for the watch to attempt to

preserve its collection watch value, as well as to demonstrate that all work has

been done by a Panerai authorized technician.

In terms of the extended warranty, we appreciate the two

year extension on the warranty, but we would like to clarify that if we need to

send the watch back again, that the clock will pause during the time(s)

Jomashop has our watch. As has been

evidenced by each time we have sent the watch in, Jomashop holds the watch for an

extended period of time. Since the date of purchase through the second repair, Jomashop actually had the watch

in their possession longer than we had it in ours.

As a current status update, the watch maker confirmed he completed

the testing almost two weeks ago. We have sent emails to [redacted] to get an update

on the status and expected return date, but we have not heard back to our

emails yet. We look forward to receiving

our repaired watch soon.

At this time, we consider this case unresolved. Upon

receiving our watch back, if all stated is true/included, we will seek

confirmation from an independent jeweler. Once verified, we would consider

our claim resolved and would close the case. However, we have been

promised a fixed repair and all paperwork the previous times we sent the watch

back, and this has not been the case. So, until all has been verified by

us, and confirmed by an independent jeweler, we will leave this case open and

UNRESOLVED.

Sincerely,

Review: Greetings,

Jomashop.com is an online watch store. They were running a promotion during the New Year holiday timeframe. The promotion was offering a $100 [redacted] gift card on all watches over $100. The promotion was attractive to me. I purchased a $145 Citizen watch. Their website indicated afterward that the watch and gift card were shipped to me. A few days later, I received the watch but not the card. I contacted Jomashop three times inquiring about the missing gift card but no one answered. I was totally ignored. I find this to be poor on their part and totally unacceptable.

I am including below a copy of my third and last communication that I sent them.

I appreciate any help that the Revdex.com can provide in this matter.

Thank you so much.

_______________________

Greetings,

I sent two inquiries to your respected company without receiving a response. This is my third correspondence with reference to the matter herein.

I ordered a watch from your website during a time when you were offering a $100 [redacted] gift card on orders over $100. This promotion encouraged me to buy yet another watch from your website. When the box arrived, the watch was in it but there was no gift card. I am not sure if this was a mistake.

Please look into this matter and let me know. I appreciate it if you could mail or email the promoted gift card.

This is my third email and I hope to hear from you. Otherwise, I will send my inquiry to the Revdex.com to help me resolve this matter.

Thank you very much.

[redacted]Desired Settlement: I should receive the promised promotional gift card.

Consumer

Response:

The business in reference to complaint ID [redacted] addressed my complaint and sent me the missing complimentary gift certificate. This resolution is satisfactory to me and the matter has been resolved.

Thank you very much for your assistance. I appreciate yet.

Sincerely,

Review: I ordered a watch for $1300 I used a $50 off coupon, a few days later a 5% coupon appeared and I called the company in order to receive the difference in coupon value $17.50. Instead of quickly resolving the matter I was first advised that the product that the item I had purchased is not eligible for the "5% store wide coupon." Then after I had proved the representative wrong by putting the item in the cart and applying the coupon, I was transferred to a manager who advised that I had to return the product (and pay for shipping back) and repurchase it, when I found that to be unreasonable a customer service manager [redacted] proceed to lecture and squabble with me on how to deal with customer service. He refused to refund me the incremental $17.50 and implied that I did not call to resolve the problem but just to complain so that I can later smear the company with Revdex.com and the like. I found it completely unreasonable that the company refused to refund me $17.50 and wasted my time. Furthermore, when I engaged in a conversation with [redacted], he advised me that I should have made request prior to the item being shipped, however even though I did send Jomashop an email prior to the product being shipped my email went unanswered, to which [redacted] advised me that it is not their fault implying that it is up to me to make sure that my communications are answered.Desired Settlement: I would like to receive at minimum my $17.50, an apology, and some gesture of goodwill from this company that has insulted me personally and wasted my time.

Business

Response:

Please close this case - customer says they did

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

I bought my daughter a Daniel Wellington watch for Christmas, she wore it twice. We thought the battery was dead and replaced it. Still didn't work. Took it to my high end jeweler and he said something was wrong with the watch. Took forever to get someone on chat but finally did. Told him I was sending it back, wanted a refund and I would just order a new one. So sent it back, and weeks later I receive an email stating that it was being repaired. I sent an email and said I don't need it repaired, I already have the new one. Heard nothing. Finally today someone responds and tells me that it had been repaired and was being shipped. I emailed back and said no I need a refund. Then she tells me it had signs if wear!! HOW?! So now it is end of February, and I sent it back at beginning of January...and I will now have 2 watches of the same kind. So irritated!

I received an Oris Aquis Blue Face Automatic Watch and immediately started to wear the watch on a daily basis including all normal activities, work, exercise, etc. You would think an automatic watch brand new out of the box would work properly but this one did not. Every morning I would wake up to find it was losing 15-30 minutes overnight. I tried everything, manual winding, you name it, and it still did not work. I wore the watch less than a week and returned it for what I thought was an exchange but that was not to be. Their policy is "ANY SIGNS OF WEAR OR REMOVAL OF PARTS, WILL RESULT IN REFUSAL OF YOUR RETURN." So because I wore the watch and took a link out to size it, I cannot return it. That's a ridiculous return policy. How could you possibly know if a watch will work if you don't wear it? So it looks like I wasted over $1,000 dollars on a junk watch. They say it will take up to 8 weeks to get my watch back. Oh, and the customer service rep hung up on me when I started to question the return policy. My advice is DON'T BUY FROM JOMASHOP!

Very good experience. Price on a new Omega watch was certainly competitive. Watch arrived in excellent packaging and shipped promptly. I am very happy with the transaction and would shop with them again.

Review: Based on JomaShop.com, it was told they promise to send my order on Next Day Air. and I paid shipping fee. but finally I was told the order can not be shipped by air.

And I was told they have not my order in the stock, it took 1 or 2 business days to get into their stock, and they will ship it out immediately. but since I made order on Dec 14th, I have not get any shipping information.

then I sent email to them, they just replied late and not answer my question.

then I called them on Dec 19th, I was told my order was shipped in that day. But I still have not recieved any shipping information.

Then I called them on Dec 20th, no service available (but my calling time is around 1:30pm, they should be on duty)

But payment was made already!Desired Settlement: first please let them ship it as early as possible

and refund my shipping fee

they should respect their customer, so they need to show some care to the customer!

Business

Response:

Please see attached response

Review: I ordered a watch from this site and there was a problem with it getting fog inside after the first day of wearing the watch. I called the company and they said they would not exchange the watch for another one because it had been sized to fit my wrist. They told me I had to send it to their repair shop and there they would verify the problem and repair it. I called after the watch had been there 2 weeks and they say that their tests show that there is no problem with the watch. The Manager that I talked to told me that I had to have left the dial that is used to adjust the time open and water/condensation got in this way. Absolutely rediculous. I had the watch sized by a professional jewler, adjusted the time and date in dry conditions and began wearing the watch. I called the maker of the watch and they told me the problem I was having was related to bad seals and it would be $450 to repair my "new" watch.Desired Settlement: I have contacted my credit card company to dispute the charge for the watch. They are in posession of the watch, and I would like a full refund to my credit card.

Consumer

Response:

The watch has been sent back to me in good working order so far, so as of right now the matter has been resolved.

Sincerely,

Review: watch was defective----it is a automatic watch and it will not keep the correct time---I am a watch collector and know plenty about automatic watches and the watch was sold to me in defective condition---the seller wants to repair it and I refuse---it was purchased new and that's what I want--they said I removed a link and yes I did but the only way to know whether the watch will work or not is to wear it---automatic watches need the movement of your wrist to tell whether they are working and that may take some time to determine whether it is keeping the correct time----this watch was defective from the onset and all I want is a new one or my money back----this company is buying old products, some of which are defective and reselling them to consumers with the knowledge that they may have problemsDesired Settlement: I want a brand new watch or a refund----I d not want to wait 8 weeks for them to repair a watch that I purchased brand new---they are selling defective merchandise

Business

Response:

With reference to above Revdex.com case (copy attached) please note the following:

We have received the customer’s watch back at our warehouse for REPAIR ONLY – the customer removed the links to the watch, removed all tags and straps. The watch has signs of wear and scratches – the watch is only eligible for repair. As per our policy we are repairing the watch and it will be shipped back to the consumer within 10 days from today.

Thank you,

Controller

Business

Response:

With reference to above Revdex.com case (copy attached) please note the following:

UPDATE : 11/**/13 Please note: our policy on repairs is 6-8 weeks – we have escalated your repair – Thank you

10/**/13 : watch was received in.

We have received the customer’s watch back at our warehouse for REPAIR ONLY – the customer removed the links to the watch, removed all tags and straps. The watch has signs of wear and scratches – the watch is only eligible for repair. As per our policy we are repairing the watch and it will be shipped back to the consumer within 10 days from today.

Thank you,

Controller

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Review: I ordered a watch from Jomashop for my mother's [redacted] birthday. I spent hours on-line looking for a watch to meet very specific characteristics. In particular, I wanted the hour markers to stand out from the watch face so it would be easier for her to read. During my search I found a Seiko watch from Jomashop stating it had "luminous black hands and index hour markers", which fit my requirements. The watch from Jomashop sold for $145.03. I also found what looked to be the same watch (oddly enough, with the same item code #) on [redacted], however, it DID NOT have the luminous black hands and index hour markers, either in their description nor the picture, and it was about $30.00 cheaper. I ordered the watch from Jomashop specifically for the black hands, etc. I received the watch, however, it was the one which looked like the watch on [redacted] (without the black hands, etc.) NOT the one that Jomashop depicted on their website. When I called, I received the run-around telling me it was what I ordered. Finally, with persistent calling, I was told to take a picture of the watch and email it to them - which I did. After no response from them, I called asking to check for confirmation that the email with the picture of the watch had been received. I wasn't allowed to talk to the person I sent the email to, but was told that since I had the right email address, it had been received. I waited, and still no response, so I called again and was put through to a "[redacted]". He told me to send the email & pictures I sent to "[redacted]" and that if it wasn't what I ordered, they'd refund the credit charge AND the return postage for me to send it back to them. I emailed 3 pictures: the [redacted] watch (without black hands, etc.) a picture of the watch from their website with the black hands, etc. and a picture I took of the watch I received - clearly showing no evidence of black hands, etc. I did indeed send the watch back, fully expecting to be reimbursed the return postage. I did receive a credit for the purchase, but not the return postage. I waited about a month and called again. I spoke with "[redacted]" and was told I wouldn't be reimbursed for the return postage because I received the watch I ordered. I was treated disrespectfully and blatantly told I was lying and that if you check out the website - it doesn't show black hands, etc. Luckily, I printed out the information about the watch when I ordered it - it clearly shows the black hands, etc. and that wording is included in their description about the watch. Of course, it doesn't show that now as they've changed their website upon becoming aware of a discrepancy in their advertising. I am not happy with how I've been treated, how they handle their mistakes and their accusations that I'm the one who is being dishonest. The return postage is not a huge amount of money, but due to their lack of business ethics and the extra time expended with running around at the last minute to get a watch and have it engraved for my mother's birthday party was an added stress I didn't need. This was not due to a misunderstanding on my part - I expected to receive what I ordered - and be treated fairly when it was discovered they were in error.Desired Settlement: For the reasons stated above, I would like to be refunded the $4.80 return postage.

Business

Response:

With reference to above Revdex.com case (copy attached) please note the following:

UPDATE 10/**/13: WE have issued a refund to the customer in the amount of $4.90

- I have that confirmed - I suggest the "CONSUMER" check again - they obviously did not even allow 3 days for the credit to appear on their card which is the NORMAL bank routine

WE HAVE RESOLVED this - as per the customer they wanted a refund of $4.90 and to close this out we have refunded the $4.90- PLEASE CLOSE THIS OUTI

The watch was shipped to the customer exactly as described in our listing - sometimes it is better to resolve issues like this one with this MlNIMAL COST refund -

Thank you,

[redacted] Controller

Business

Response:

With reference to above Revdex.com case (copy attached) please note the following:

ONCE AGAIN - 10/**/13 - WE have issue the credit - I am NOT SENDING a copy of the bank statement to the customer BUT I will be happy to supply a copy to [redacted] of the Revdex.com - The credit was issued on 10/* and was credited tot eh card we charged - I have really wasted plenty of time on these responses - PLEASE CLOSE THIS CASE! Obviously the customer does not know how to reach out to their financial institution - IF THIS is a DUPLICATE letter from the Revdex.com then they should be updating as well - THANK YOU - CLOSE THIS CASE! please

UPDATE 10/**/13: WE have issued a refund to the customer in the amount of $4.80- I have that confirmed - I suggest the "CONSUMER" check again - they obviously did not even allow 3 days for the credit to appear on their card which is the NORMAL bank routine

WE HAVE RESOLVED this - as per the customer they wanted a refund of $4.90 and to close this out we have refunded the $4.90- PLEASE CLOSE THIS OUT!

The watch was shipped to the customer exactly as described in our listing - sometimes it Is better to resolve issues like this one with this MINIMAL COST refund -

Thank you,

[redacted] Controller

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I was expecting the refund in the form of a check in the mail (which is what I was told), not a refund on my credit card. As I have not yet received my credit card statement, I was able to go on-line and view my next statement, which does indicate a $4.80 refund to my account on 10/*/13.

Sincerely,

Review: I bought a Fossil watch in Sept. At the same time, I bought a different watch band from Fossil. As soon as I got the watch, the first thing I did was TRY to change the band. The pin broke on the band that came with the watch and I couldn't get it off.

I sent the watch back to JomaShop and they repaired it and sent it back. When I got the watch back, I changed the band successfully. As it was an automatic, the next thing I did was set the time and wind it. I noticed as I was winding that the second hand stopped at about 7. If I wound the watch some more, the second hand would start again, but I wasn’t sure it would consistently move on its own, so I left it over night. The next morning, the time was still 10 and the second hand was frozen at 7.

At this point, I have no confidence in the watch. First the strap, now the second hand. I was afraid that whatever was next, would happen after the return/warranty policy. So when I sent it back the 2nd time, I asked for a full refund.

I have never worn the watch. The Postal Service has had possession of this watch longer than I have.

JomaShop says that the defective watch band is my fault and refuses to give me a refund.Desired Settlement: I would like a full refund for the defective watch.

Business

Response:

CASE IS RESOLVED please close it

Review: I received a $20 dollar off with free shipping coupon for signing up as a new customer on jomashop.com. The coupon flashes on the screen and is only up for about 15 seconds: just long enough to copy down the coupon code, but not long enough to read any fine print (if there is any). Around mid-night on the [redacted] of July I tried to order a Tissot [redacted]. The watch came with free shipping so that part of the coupon is not a factor. In any even, the page that shows the watch and gives all the details about the watch indicates the cost of the watch is $269.10. (I can send you a PDF copy of this page.) When you hit the order button you are taken to the shopping cart page. On that page the price of the watch has jumped from $269.10 to $279.45 !!! (I can send you a PDF copy of this page too.) To make matters even worse, the coupon does not work with this watch !!! I sent Joma Shop an email about this, but they did not respond. I called about this and was told the coupon only works for some items. I asked where the coupon said that because they only flashed the coupon on the computer and no one could read it due to the short time. The person had no answer to that or to the price difference.Desired Settlement: Sell the watch to me for $249.10 with free delivery ($269.10 specified price less $20 coupon). Again, I can send you PDF's showing the price change. I can't send you a PDF of the coupon: my fingers do not move that fast..

Business

Response:

With reference to the Revdex.com case (copy attached) please note the following:

I have read the consumer's concerns and I have attached a copy of the Item in Question as shown on line (8/*/13) and also I have taken a screen shot of the coupon -

1) I want to explain the coupon will stay on the screen as long as no other :"clicks" are made- 2) the coupon does not apply to FLASH SALES, DOORBUSTER ITEMS, nor DAILY DEALS - when the consumer tried to apply this coupon on that item for that day-the item was a DOORBUSTER sale - therefore the coupon will Not work - 3) also the consumer need Not take a PDF - all you have to do is enter your Email address as shown (attached) and the exact shot of the coupon will be Emailed to you within 5 minutes and your coupon code will appear. Please feel free to contact our customer service department at anytime and they will walk you through this ###-###-####

Thank you,

Controller

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

In any event, my original complaint dealt with two different matters: (1) their on-line coupon and (2) the change in price (up) when I selected an item to purchase on their web site. I have attached two screen shots from their web site. The first show the watch I wanted to buy. As you will not the price is $269.10. The second attachment shows what happened when I selected that watch to purchase: the price of the watch increased to $279.45. NONE OF THE JOMA SHOP RESPONSES ADDRESSES MY SECOND POINT: THE JUMP IN PRICE ONCE THE WATCH IS PLACED IN THE CHECK OUT CART. I am lucky I saw the increase in price, otherwise I would have purchased the watch and over paid for it.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Re: Case #[redacted]

Our Reference #flash coupon - no order- BB again - 4 times

With reference to above Revdex.com case (copy attached) please note the following:

UPDATE: 9/*/13 - the customer can please contact our customer service department to assist with any purchase he may want - to date - we have NOT received any order placement - call ###-###-###

UPDATE: 8/**/13: we have addressed the customer's concerns - I apologize for any confusion - Please feel free to contact our customer service department and they will assist you with your purchase.

UPDATE 8/**/13 - Please note- The issue about the coupon applying was addressed to the consumer. IF you try to apply the coupon to a doorbuster sale, flash sale or daily deal it will not work - In this case the consumer tried to do exactly that.

I have read the consumer's concerns and I have attached a copy of the Item in Question as shown on line (8/*/13) and also I have taken a screen shot of the coupon -

1) I want to explain the coupon will stay on the screen as long as no other :"clicks" are made- 2) the coupon does not apply to FLASH SALES, DOORBUSTER ITEMS, nor DAILY DEALS - when the consumer tried to apply this coupon on that item for that day

- the item was a DOORBUSTER sale - therefore the coupon will Not work - 3) also the consumer need Not take a PDF - all you have to do is enter your Email address as shown (attached) and the exact shot of the coupon will be Emailed to you within 5 minutes and your coupon code will appear. Please feel free to contact our customer service department at anytime and they will walk you through this ###-###-####

Thank you,

Controller

Review: On or about 05/**/2013, I ordered a watch from Jomashop. I received an email that said the watch would not be delivered for three (3) to six (6) weeks. Because of travel and the logistics of receiving the watch at my home, I was not willing to wait that long and made a request to cancel on the morning of 05/**/2013. Soon after a cancellation request was made, I received a status change email from Jomashop saying the watch had shipped and my credit card was charged. Obviously this was strange considering the timeline I was given days before. None the less, I was happy my watch was coming as it would be arriving the day before I left town. On 05/**/2013, my watch arrived. When I unboxed it, there appeared to be a defect on the face of the watch and I quickly sent in a return request that same evening. After not hearing back via email, I called the customer service number and spoke with a representative (for the record, he was a pleasure to deal with and think he has his customers best interest in mind). He assured me that he would take care of the issue, apologized, and emailed me the proper documentation for the return. Once I returned home, I made certain I followed Jomashops return policy as closely as possible and sent the watch back to the warehouse. I made sure to buy insurance and make certain I could track it because of the cost involved. On 05/**/2013, my package arrived at the destination and I followed up to make sure everything was OK. The rep called me back and acknowledged that the watch had arrived, but that there was no defect and whether I wanted the watch resent to my home. Although I felt like a fool for sending back a seemingly fine watch, I let the rep know that because of my travel schedule, I didn't want to continue to deal with the issue and just refund me the cost. He said he understood and before we hung up, I made certain to tell him that I would love to do business with the company at a later date because of his attitude/understanding/helpfulness. On 06/**/2013, I sent an email to customer service about my refund and did not get a sufficient response and again emailed the rep to try and get a clear answer on when a refund would be issued. He apologized and let me know it would be taken care of quickly. Although that answer wasn't as specific as I would have hoped, I was confident it would get taken care of within the week or so. Soon after, on 06/**/2013 I received an email from a different rep from Customer Service. She said that "a refund has been issued as of 6/**, please confirm if received". I quickly sent her back an email that told her I had not received a refund and she replied "I apologize you are correct the paperwork has been processed therefore the refund will be issued shortly". As with the original order, I found this very strange, but responded with the question: What is your definition of shortly? Her response was "[S]hortly meaning 24 to 48 hours". Once the 48 hours lapsed, I sent another email looking for some clarification and I received a response that read "please check if a refund was actually issued". I responded that one had not been issued and that my patience had run out.Desired Settlement: Clearly the business should refund me the cost of the watch. My reasoning is simple: there is no dispute my credit card was charged $3,730.00 for a watch that I received soon after. There is no dispute that my watch was received by the warehouse and that I requested a refund on numerous occasions. There is no dispute that as of today (06/**/2013), I have not received a refund.

Business

Response:

With reference to above Revdex.com case (copy attached) please note the following:

PLEASE CLOSE THIS CASE! - customer has been refunded in full they are very impatient- we informed them there would be a refund and this was filed ONE (1) day after we explained the refund would be processed

Thank you,

Controller

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

I ordered a watch from Jomashop on December ** and paid $18 extra for expedited shipping in anticipation for delivery prior to the Christmas holiday. They also indicated that the credit card would not be charged until the watch shipped. Not only was the charge placed on the credit card 2 days after the order they proceeded to let her know 8 days later that they were cancelling the order because they were out of stock. Not having updated inventory posted at time of ordering and charging people for a product they know they do not have in hand is a deceitful practice. Do not do business with these people.