Jomashop.com

Review: Order Jomashop-[redacted] (Invoice Number: [redacted], USPS Tracking Number: [redacted], sent May ** 2013) not received. Tracking show what parcel is not arrive to Russian Federation. July ** 2013 [redacted] wrote to me: Dear Jomashop Customer, We regret that you have not received your order from our company. We are initiating an investigation with the shipping company and we will have a resolution for you within 7-10 business days. Thank you for your patience, and if you should receive your order, please contact us immediately. [redacted] Jomashop Tracer Department [redacted] After that e-mail I have no answer for all my e-mail (tens e-mail!!). Tracking show what parcel still not arrive to Russia. I think what parcel is lost and Jomashop must refund me $231.98.Desired Settlement: Jomashop must be refund my $231.98 to me.

Business

Response:

With reference to above Revdex.com case (copy attached) please note the following:

We have read the customer's letter and please see attached tracking and ONE (1) E­ mail from the customer - Please note, we have started an investigation with U.S.P.S. on this missing package. DUE to the country it has shipped to - we have been informed by the Russian government that packages may take anywhere up to SIX (6) months for delivery - This is not our (USA) doing - this is from the Russian Customs officials who state that " Some packages take longer than others to process". We have been informed there will be NO update from June [redacted] - til anywhere up to 6 months - We apologize for the delay BUT we ask that the customer Please contact their local customs office and hopefully they can assist the customer.

Business

Response:

With reference to above Revdex.com case (copy attached) please note the following:

UPDATE: we apologize the customer has not received their merchandise and w have issued a FULL REFUND to the customer $231.98 - Trans ID # [redacted]

We have read the customer’s letter and please see attached tracking and ONE (1) E-mail from the customer – Please note, we have started an investigation with U.S.P.S. on this missing package. DUE to the country it has shipped to – we have been informed by the Russian government that packages may take anywhere up to SIX (6) months for delivery - This is not our (USA) doing – this is from the Russian Customs officials who state that “ Some packages take longer than others to process”. We have been informed there will be NO update from June [redacted] - til anywhere up to 6 months - We apologize for the delay BUT we ask that the customer Please contact their local customs office and hopefully they can assist the customer.

Thank you,

Controller

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

I was so excited to find a good deal on a particular watch but shortly after my purchase online, there were a lot of customer service issues. Apparently the item I was looking for was backordered for 2 weeks and no one from the company reached out via email or phone. The only way I found out was calling myself. Then they requested a paypal transfer of funds when they already had a payment authorized for my order. I reached out to them via email for an explanation and what to do next but received nothing. Then I spent almost an hour on the phone to only be hung up on twice by the same representative. Such a disappointing experience especially since they raved about their service. Eventually I just cancelled the order. I'm too uncomfortable with how they do business and treat clients.

Review: I did a [redacted] search for a watch I was interested in purchasing. The price for Jomashop.com came up for $165.90 but when I clicked on the link, the watch was listed as $197.90. I called and customer service did not want to honor the price and told me I could get it for $175 and not use a coupon that I had.Desired Settlement: I would like to see Jomashop.com honor the price that they have listed. I am the consumer and I had nothing to do with listing the incorrect price.

Business

Response:

Re: Case #[redacted]

Our Reference – NO CUSTOMER- [redacted]

With reference to above Revdex.com case please note the following:

Please note our prices fluctuate every day/ every HOUR based on availability, price matching and many other factors – I have printed out a copy of the Veteran’s Day Sale price of $183.52 – Last week we had a door buster sale with a different price. Depending on sales, marketing and many, many other factors the prices can change - I would advise the consumer to keep checking every day/hour until they see the item with the price they are willing to pay. We cannot give the price the consumer wishes – at this day and time it is not available for that price. We apologize for any inconvenience this may cause to the consumer.

Thank you,

Controller

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[As I was speaking with a representative from Jomashop on the phone, she went to the website and saw the price that I saw and would not honor it. I don't work for Jomashop so as a consumer if I see something I am interested in and want to purchase the item, I should be able to purchase it for the price advertised. It is not my mistake.]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

With reference to above Revdex.com case (copy attached) please note the following:

UPDATE 12/**/13 – the price has changed 3-4 time already and the consumer had much availability to chose to purchase this at the price CLOSE to what they wanted – PLEASE CLOSE THIS CASE !

Please note our prices fluctuate every day/ every HOUR based on availability, price matching and many other factors – I have printed out a copy of the Veteran’s Day Sale price of $183.52 – Last week we had a door buster sale with a different price. Depending on sales, marketing and many, many other factors the prices can change - I would advise the consumer to keep checking every day/hour until they see the item with the price they are willing to pay. We cannot give the price the consumer wishes – at this day and time it is not available for that price. We apologize for any inconvenience this may cause to the consumer.

Thank you,

Controller

So I recently purchased I watch from Jomashop, and I must say this service is by far the most unprofessional service I have ever dealt with. The company accidentally shipped me an extra watch (that I never recieved) and proceeded to charge my account. I spoke with a employee named Roee, who didn't let me speak and even put me on hold when I tried to say something! After I got off hold, he decided to again continue to yell at me and then proceeded to hang up the phone call. Not only was it illegal for them to chrage my for an item that was accidentally shipped to me, but they also were so unprofessional in how they handled my issue. Do not buy from this site.

I bought a fairly expensive watch from Jomashop a few weeks ago. The watch arrived and immediatly I noticed it was not in it's original box. After wearing the watch for a couple of days, I noticed it would stop working periodically. I contacted Jomashop right away. The service is brutal. They just told me to send it back and would not provide any further details about cost of shipping reimbursement, taxes etc. I sent them numerous emails attempting to resolve the matter and proposed an exchange for another watch. My emails were consistantly ignored. I called twice and someone would hang up the phone on me. I am very frustrated and will have to file a claim with my [redacted] to try to get all my money back. This has been the worst experiance I have ever had with an online retailer. They absolutly do not care to resolve the issue. I will never use them again. They only care to sell you things but if there is an issue, they will ignore it.

Review: I ordered a watch from Jomashop.com on **/Sep. Order Number [redacted] Value 79.99.

Ship To(forwarding company [redacted].): [redacted]

And Jomashop sent a USPS. According to USPS it was delivered on **/Sep.

But till now forwarding company said they didn't receive the parcel.

I contacted with [redacted](Customer Service) of Jomashop just after I found the problem. She said let me first wait. On */Oct she told me:"We have contacted the post office again for the investigation and they claim this parcel was 100% delivered." And she can't help me any more.

It takes already more than one month. Now I have no idea what to do. Could you help me?

Business

Response:

With reference to above Revdex.com case (copy attached) please note the following:

Please note – we have shipped this merchandise to the customer exactly as described in our product listing - we have confirmed delivery with the freight forwarder company in California – please NOTE: this customer’s info is NOT California – this customer lives in CHINA - They used this freight forwarder to ship their package instead of having our company ship it directly – That is OK – it is their choice BUT PLEASE do not blame our company for non-receipt – please see attached copy of order and copy of delivery – we confirmed with [redacted] post office this was delivered – also customer should use a reputable Freight Forwarder

Thank you,

[redacted] Controller

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I myself still didn't receive my goods. My freight forwarder said they didn't receive the goods. Jomashop said they delivered through [redacted] post office, but can't give any evidence like who received it, who sighed it.

I just want to get my goods which I already paid for, or get my money back.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

With reference to above Revdex.com case (copy attached) please note the following:

Please note – we have shipped this merchandise to the customer exactly as described in our product listing - we have confirmed delivery with the freight forwarder company in California – please NOTE: this customer’s info is NOT California – this customer lives in CHINA - They used this freight forwarder to ship their package instead of having our company ship it directly – That is OK – it is their choice BUT PLEASE do not blame our company for non-receipt – please see attached copy of order and copy of delivery – we confirmed with [redacted] post office this was delivered – also customer should use a reputable Freight Forwarder

Thank you,

[redacted] Controller

The shipping is so misleading. I placed an order online on Oct [redacted] for 3 day shipping with an additional charge. I find out the same day that it will not be received until Nov [redacted]. The website mentions nothing about "Day 3- Select" meaning business days only. Of course they are only open M-F so I call and wait on hold for 20 min Friday. I call back Monday and wait on hold for 40 min to be told that "Day 3 Select" means 4 business days and the business day starts the DAY after you purchase. This is very misleading as I spent $18 on additional shipping. The manager was also rude and would not provide any information of who I could reach out to for a formal complaint. I will never use this company again---regardless of how much "savings" it is.

I purchased a watch online from JomaShop at the end of 2014. The beginning of April 2015 the watch is running slow. I call them. It takes 15 minutes to speak to someone and he says, sounds like you need a new battery. After less than 4 months? I have the battery replaced for $17 for a $95 watch. Now, purchasing from them costs more than buying from [redacted]. I call back and ask for reimbursement for the cost of the battery. They say "our policy is to only replace batteries within 60 days of purchase." We are not responsible if the watch has been in our warehouse and the battery runs down. Can I speak to a manager. He says send in the watch. I say you are not listening I already replace the battery. I would like reimbursement for the cost. He says "our policy is to only replace batteries within 60 days of purchase." I say do you want a happy customer. He says not our problem.
THANK YOU FOR NOTHING JOMASHOP.

I have found them to be cheapest among major retailers for many brand name watches. But an online (or any other) retailer's real customer service is shown when you return an item. My return was made very easy and refund was prompt. I will definitely buy with them again.

Received defective watch, sent the watch back. Now they are telling that the watch is only eligible for repair because I have worn. I've tried this watch for 15 min, how do you know that the watch is defective without trying it? Got from Joma - "[redacted]." I do not need repair. I need my money back. Will take a lawyer to investigate the matter. Not sure where they getting the watches.

Review: The company is not willing to work with customers. I bought the item as a gift and didn't give to my wife 3 weeks after buying. Their return policy is for one month but that's not practical when it was given 3 weeks after purchase. The watch is not as advertised either. It was advertised as "easy to use" but its not.Desired Settlement: I would like a refund.

Business

Response:

With reference to above Revdex.com case (copy attached) please note the following:

I have read the customer’s concerns and I have attached a few pages from a link from POLAR to explain in detail about this watch. The watch has to be “set” in order for maximum performance - Please see the attached four (4) pages and the link below to the site – explaining the set up of the watch – Once this is set up properly – there is minimal adjustments from there forward – I hope this will help resolve the issue.

http[redacted]

Thank you,

Controller

Review: Jomashop advertised for FREE shipping for any item priced over $100. I bought a watch at a sale price of $429.00 and it qualified for the FREE shipping. Now, I need to return the watch because it doesn't fit and Jomashop wants to charge me for the so-called FREE shipping that they claim can range from $12-$60 dollars. I am not sure how came up with this wide range, but I am now going to be charged from the watch price a random shipping cost that they once advertised as free. I am ok with paying for the return shipping, but believe that this is a fee masked as a shipping cost where they advertised it as free shipping only to charge you a random fee when you need to return the item.Desired Settlement: Although Jomashop can argue that their policies and terms are spelled out on their website, this still doesn't take away from the fact that if something is advertised as FREE shipping, it should remain as FREE and customers should not be charged a fee if they need to return or exchange the item. This is clearly very poor business practice because it uses a bait and switch concept by charging for shipping after all, and by masquerading this hidden fee as a return "policy". I think that shady business practices like this should not be rewarded with high ratings on the Revdex.com but rather be held accountable for tricking customers especially since this cost is being deducted from the sale of the watch.

Business

Response:

With reference to above Revdex.com case (copy attached) please note the following:

PLEASE NOTE: we do offer FREE shipping - it is free as long as you keep the purchase - If you return your purchase, as per policy the cost of shipping will be deducted - this is our policy (attached) --customer has approximately 2 weeks left to return the watch -we have sent an RMA 06/**/13 09:32:30 AM - [redacted] - Emailed Customer RETURN RMA #[redacted] email: [redacted]

Please see link http[redacted]

If you are not satisfied with your purchase, you may exchange or return it for a refund (excluding shipping and handling charges) within 30 days from shipping from our warehouse, subject to a Return Merchandise Authorization from JomaShop.com. Remember, the cost of shipping will be deducted from your total refund.

Thank you,

Controller

Business

Response:

With reference to above Revdex.com case (copy attached) please note the following:

UPDATE: 7/**/13 - Please refer to our policy on our website [redacted]

UPDATE: I am replying with the same reply - this is our policy - we apologize the customer is upset but our policy stands

PLEASE NOTE: we do offer FREE shipping - it is free as long as you keep the purchase - If you return your purchase, as per policy the cost of shipping will be deducted - this is our policy (attached) -customer has approximately 2 weeks left to return the watch -we have sent an RMA 06/**/13 09:32:30 AM - [redacted] - Emailed Customer RETURN RMA #[redacted] email: [redacted]

Please see link http[redacted]

If you are not satisfied with your purchase, you may exchange or return it for a refund (excluding shipping and handling charges) within 30 days from shipping from our warehouse, subject to a Return Merchandise Authorization from JomaShop.com. Remember, the cost of shipping will be deducted from your total refund.

Thank you,

Controller

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I ordered a watch from Jomashop but when the package came in the mail there was only an empty watch box. There was no watch. They told me they had to launch an investigation and that it could take up to a week. It has been a week and they have issued no watch and no refund.Desired Settlement: I either want my money back or I want the watch that I paid for in a timely manner as it was a Christmas present.

Consumer

Response:

Jomashop sent the item. Thank you for your help.

Sincerely,

Review: I ordered watches from Jomashop web site [redacted]

I used PayPal to pay for this watches

Next day I received an email from Jomashop saying that they were unable to verify my billing information. I replied saying that I did not provide them with any billing information because I choose paypal as my payment method

Then they asked me to send them a screenshots from my paypal online profile, which I did

Then I received a phone call from them asking for billing address which I provided to them

And today I received an email from them saying that they can not process my order with payment method selected

I have read some complaints that this company advertising out of stock items on their web site

The problem is that they were able to process my previous order ([redacted]), I used exactly the same payment method, billing and shipping infoDesired Settlement: I would like this watches to be delivered to me

Business

Response:

With reference to above Revdex.com case (copy attached) please note the following:

We have been in direct contact with the customer to see if he still wants his purchase and we have not heard back from the customer – Please consider this closed.

Thank you,

[redacted] Controller

Review: Page 1/2 July **, 2013 Dear Revdex.com officer. I am writing you unpleasant story I experienced shopping on line with [redacted] The 60 birthday of my wife was approaching so I thought some special and memorable one of the life time gift would be proper for such occasion. I knew for the long time that luxury watch would be attractive to my spouse. I give my self about one year time to find out what model would be most desirable. After visiting many stores in many countries and exhausting almost every possibility on line in about 11 months we where pretty sure we can make final decision so we selected model we know for many months and we have first hand experience to touch it and wear it in the manufacture’s hub store. One final step to do was where to purchase the model. Sine the model is not so unusual we have couple of options. We decided to purchase it through [redacted] - the way even manufacturer felt comfortable with. So I selected reputable reseller JOMA Shop read their policy and reviews and felt pretty comfortable and safe to go ahead with the purchase. But what a nightmares problems I was facing I did not have any idea. I the nutshell follow is what happened. Up on receiving the merchandise from Joma shop and opening the package I notice at the first glance that it is not the watch we ordered. Immediately (within 15 minutes) I called Joma shop and obtained RAN #. My suspicions sky rocketed when I discovered that the ID cart of the watch was missing. I called the Joma shop again and proposed them to send me the model we ordered with the ID cart. I was promised to be contacted within three days how we will make exchange so I put the package to gother exactly like we received it while waiting for Answer from Jome shop. No one call us so after five days I called Joma shop. The merchant told me that they do not provide ID carts and thet the model we have stil in our possession is the one we ordered. So I went to UPS insured the package and with RAN # attached I returned it to Joma shop. After while we received refund but it was less $900.00 from original price we paid. According Joma shop we breached their policy not accepting the watch we ordered so they charged us restocking fee. I am displeased to let you know that on my part I explored and completely exhausted all the options available to me to solve this issue simple and reasoning way. [redacted] my bank (I am their customer for 25 years + and my top credit history) can do any help. Our claims: Claim #1. Jomashop breached their policy by not providing authentication for the item (wrist watch) sold to us. We can’t just simply believe that all watches sold are “100% authentic” without having proved of it. In our case the electronic ID card was not included in the package. This ID card provides necessary authenticity of the product (watch). Serial umber on the watch is not prove of unmodified item and can’t be use trucked down the origin of the item. Even by manufacturer. Claim #2. Jomashop second breaching point of their policy was selling us different model of the watch. We ordered Stainless Steel model, but model sold to us was clearly engraved on the watch casing (main body part of the watch) with declaration of the material being made of – “Titanium and SST”. Their response to our inquiry concerning these discrepancies was that it is made of both. That is totally in disagreement with our order calling for Stainless steel. By these infringements they violated their policy and as a result they are not applying their policy in its entirety equally justified. Jomashop applies their policy only where it is convenient and advantageous to them and that is charging restocking fee while disregarding customer’s satisfaction. After returning the watch to Jomashop we purchased on line desirable watch model through a different reseller. Watch was provided with electronic ID card and we authenticated the watch through manufacturer’s application on their website. Base on fact described above it would be unwise take Jomashop statements for granted without verification. Free of any made up story this is in essence what we have in mind when we are saying Jomashop is not one of those online stores we would recommend it to any one. On the top of everything our bank - Bank of America Claims Department can’t help us recover whole cost either unfortunately and the legal department of [redacted] is playing with us “swallow whistle games” We hope everyone out there shopping [redacted] will take good precaution next time they shop there, because even so called “reputable company” may turn back on you. Happy shopping everyone, Sincerely, [redacted] Page 2/2 Case # [redacted] Cc.: [redacted] Legal Department [redacted] USA Subject: case # [redacted] regarding account # ending [redacted] PO#[redacted]Desired Settlement: Merchant should honor his own policy. If it is not consumer error merchant should follow his own written rules in this case no restocking fee applies.

Business

Response:

With reference to above Revdex.com case (copy attached) please note the following:

The customer was refunded in full less our 8% re-stocking fee as per our policy - the watch was shipped to the customer as described in our listing - please see attached copy of watch as displayed on the web site and also the description - please also note the link below to our policy about re-stocking fees and the link to our policy

Special Orders

Select items sold on Watchsavings may be considered a "Special Order" and subject to a limited return policy. A "Special Order" may be items that we do not have in our warehouse, items that we do not have on our website which are special ordered from our distributor, or orders that have a sale price equal or greater than $4000, the return of these items/orders will have a restocking fee of 8% or final sale policies unless otherwise agreed by the Watchsavings staff via mail, fax or e-mail.

Thank you,

[redacted] Controller

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Jomashop statement does not corespond with my description. I will be back in USA end of September please accept this fact that I will be not able to unswer till 9/**/13

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

With reference to above Revdex.com case (copy attached) please note the following: 9/** - see attached copy of customer's order - he placed online

UPDATE: 9/**/13 the customer received exactly what he ordered on the [redacted] website - he ordered through [redacted] and we shipped exactly what he ordered on line. As per our contract with [redacted], we cannot change or modify any of the orders in which the buyers placed. This is a violation - Please see prior responses regarding our policy.

The customer was refunded in full less our 8% re-stocking fee as per our policy - the watch was shipped to the customer as described in our listing - please see attached copy of watch as displayed on the web site and also the description - please also note the link below to our policy about re-stocking fees and the link to our policy

Special Orders

Select items sold on Watchsavings may be considered a "Special Order" and subject to a limited return policy. A "Special Order" may be items that we do not have in our warehouse, items that we do not have on our website which are special ordered from our distributor, or orders that have a sale price equal or greater than $4000, the return of these items/orders will have a restocking fee of 8% or final sale policies unless otherwise agreed by the Watchsavings staff via mail, fax or e-mail.

Thank you,

[redacted] Controller

Review: I ordered a watch on jomashop store on 4/**/2016, the tracking recorded show have been delivered on 4/**/2016, but until now, I haven't received anything. the carrier is [redacted], they haven't any receipt record(singed person). I have been on May [redacted], May [redacted], May [redacted], May [redacted], May [redacted], May [redacted] write the email to their customer service center , until now, still not received a clear answer. Their company sales reply to me will have a resolution with 7~10 business days on May [redacted]. but there is no any reply till now.below is order details:

order no: [redacted] order date: 4/**/ 2016 payment method: credit Card

jomashop account: [redacted]Desired Settlement: I hope refund to my Original credit card account

order no: [redacted] order date: 4/**/ 2016 payment method: credit Card

jomashop account: [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered a $3,500 watch on Jomba Sho and paid via [redacted]. I also paid an additional $15 for 3 day shipping on 02/**/2015. I have emailed various emails at least 10 times. One email was mailed to me saying my order will arrive the next day. It's currently 03/**/2015 and I have NO tracking number nor a delivery nor any contact from the merchant. This is incredibly frustrating. There are many consumers that are also complaining and I don't know why they aren't [redacted] down yet.Desired Settlement: Please just cancel my order. I do not want to do any further business with them.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

I ordered a luxury watch from jomashop. I received it in about 10 days, wore the watch and the watch stopped working after 24 hours!!. I called jomashop customer service and they gave me some instructions which obviously did not work. I called them again and they told me to return the watch (by my own cost of course) Well I have no complaint up to now !

The representative promised me if after they check the watch and it really does not work and if the watch itself (not the strap) does not show signs of wear they change the strap to a new watch and resend it to me.

3 Weeks after sending the watch to jomashop I still had no answer from them, calling them and asking about my order, they said it has been sent to repair department!! I said nobody even contacted me to ask if I agree with that or not! I asked to talk with the .......... and HERE THE PROBLEM STARTED:

This guy is the worst ever person you can talk with. He said no representative can tell you that they change the strap to a new watch as the whole package including the box set is unchangeable! when I asked him this is what your representative told me he answered he was not there !! He is so expert in this type of problems and knows how to stop you talking. Obviously he has a tone of calls complaining about their watches daily. I was not asking for my money back but just did not want a defected watch! He told me this watch is not defected and it might just needs an adjustment and he continued: he still does not know what is wrong with this watch (I asked him that if he does not know what is wrong with my watch how can he tell that this is not a defected watch and obviously he just kept giving unrelated answer). I told him that if I had not worn the watch how could I understand that this watch does not work and he said you could put it on a winder again I asked if I put it on a winder then at least the strap shows the signs of wear and he immediately changed his word and said I just said the winder is another way of not wearing the watch but not to check if watch is working or not again he did not give me a clear answer.

So weeks passed and I still have not received the watch back, at first they said it takes 4-6 weeks which later changed to 6-8 weeks and 8-10 weeks. I called them every 2 weeks and they postponed it by saying we are waiting for the parts to come from Switzerland (here comes the question that if it was not a defected watch why they have to change a part and wait for that part for this long time ?)

The last time I called them they said they will send the watch until the end of 12 weeks. It is already more than 14 weeks that the watch is with them and I have no update about it. They say they will repair it as soon as they receive the parts ! well I think 14 weeks is a good time to receive the parts !

Bottom Line:I received a defected watch, it is currently 14 weeks they are waiting to repair it. I Will never buy anything from this company! Worst and rudest customer service.

Review: On December [redacted], I ordered a product from Jomashop.com. On December [redacted], I was notified that the item I had ordered was on back-order by the company and would take an additional 1-2 weeks to process before shipping. Immediately upon receiving this request, I browsed to the web page of the company and promptly cancelled my order via the process that Jomashop.com provided, as the product would not arrive by my desired need date. I received a confirmation from the website that my order had been cancelled but in case of miss-handling, await for an email from the company indicating the order had in fact been cancelled. On December [redacted] I received my confirmation of order cancellation from a [redacted] (no last name given), a Jomashop.com Customer Service representative, through the [redacted] email address.

To my surprise, I received a "Your Order Has Shipped" confirmation email on December [redacted] indicating that jomashop had sent me the item that I had in fact cancelled. In addition, they had also deducted the $88.91 for the product+shipping cost from my credit account. At my earliest convenience, I contacted the company to adjust the issue and received an order return label and instructions for the product from a [redacted] (no last name given), a different Customer Service representative. I was no longer located at the residence where the product was shipped due to the nature of my job (which is the reason I cancelled the order in the first place), so it was extremely inconvenient to procure the wrongfully shipped package and return it back to the company (where I feel the error lies in the first place).

I contacted the company and spoke with a [redacted] (last name not given), to explain this situation and attempt to obtain my refund based on the companies error and was met with extreme rude customer service and downright disrespect for lack of interpreting the policy. He stated that their cancellation system, which was offered on the site via their order page, was unreliable and even included a statement, "please do not consider this online cancellation confirmation a true reflection of the status of your order, rather contact our company at [redacted]", per their cancellation policy section of the website. Before I was able to contact them after initially cancelling, I was received the cancellation confirmation from that very email address from [redacted] and took that as fact of cancellation, per their policy.

All in all, I was eventually able to procure the package they sent in error after great effort, and return the item, only to receive a refund for $82.92, cost less shipping. I feel as though this cost for shipping was not my responsibility and deserve to be reimbursed for what I feel is clearly the company's error and violation of their own cancellation and refund policy

Order Number: [redacted] with Jomashop.comDesired Settlement: To be reimbursed the $5.99 for the shipping charges of a product that I rightfully cancelled, received cancellation confirmation of, yet was still shipped and required significant effort to return. In addition, I would like to receive an apology from the [redacted] that I had a very heated conversation with who displayed very poor customer service and was extremely disrespectful on the phone.

Business

Response:

$5.99 refunded close case please

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered a watch online from jomashop.com. [redacted] left the package the rear door of my townhouse, however I did not receive the package. I called Jomashop.com customer service on December [redacted] about not receiving my package. The customer service representative told me they will file a claim with [redacted] and it will take 7-10 business days. I made another phone call to jomashop.com and spoke to a [redacted] named [redacted] and he was extremely rude and was not trying to resolve the issue. Per [redacted]. when I called on December [redacted] to file a claim they didnt have enough information at the moment to proceed with the claim and they never reached out to me for any other information until I called again on January [redacted] to check on the status of my claim. I called Jomashop.com again today January [redacted] after speaking to [redacted] last week and I was told by [redacted]. again that I should wait for another 7-10 business. right now I am out of my money and out of the item I ordered. This company dont need to be in business if thats how they resolve a simple delivery issue with their customers and [redacted]. dont need to be a [redacted] as well because he does not have any customer service skills to resolve issues with their customers.

thank you [redacted]Desired Settlement: I want apology and I have already contact my bank to dispute the charges since I am not getting anywhere with this Jomashop.com company. I want the [redacted]. to phone me and apologize.

Business

Response:

Refunded customer - please close case - see attached

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,