Jomashop.com

Review: I purchased a high-end watch for my wife from the Jomashop website, a Michele Ceramic Diamond Deco Ladies watch in the amount of $1,382.55. The watch did not keep accurate time out of the box. Several calls to Jomashop Customer Service on August *th (two from me, three calls from my wife) proved unsatisfactory as Jomashop would not honor their 30-days full refund or exchange customer satisfaction warranty on their website because the watch was sized. The watch had to be sized in order to wear the watch and when it was placed on my wife noticed the watch did not keep time and Jomsashop was called. The merchant offered to fix the watch but I paid for a new watch with a reasonable expectation the watch would keep time. My expectation was to receive a new replacement watch or have a full refund. The merchant refused both today, August **, 2013 leaving me no option but to file a Revdex.com complaint and a chargeback with my credit card issuer.Desired Settlement: My first option would have been to have the defective watch replaced with a new working watch t of the same model. However, we are now past that point, therefore, my desired outcome is a full refund credited to my credit card account. I truly believe this is a reasonable consumer expectations after spending alomsot $1,400 on a new watch and receiving a defective watch that cannot fulfill its one function.

Business

Response:

With reference to above Revdex.com case (copy attached) please note the following:

The customer's watch is repaired and is in prefect working condition - it has been shipped back to the customer with tracking # [redacted] - please see attached RMA invoice - we apologize for any inconvenience caused to the customer .

Thank you,

Controller

Business

Response:

With reference to above Revdex.com case (copy attached) please note the following:

UPDATE: 9/**/13 - Please note – the customer returned a watch that was used and ALTERED – the watch was sized - we cannot accept any purchase back that has been tampered – the watch is in perfect working condition – the customer is NOT acknowledging the fact that he did this. – PLEASE close this case

Please see attached tracking customer is in receipt of their purchase - As per policy we cannot refund any merchandise that has been altered or tampered with Please see our policy

All returned or exchanged items must be in new condition, in their original packaging, and must include all packing material, blank warranty cards, manuals, and accessories. ANY SIGNS OF WEAR OR REMOVAL OF PARTS, WILL RESULT IN REFUSAL OF YOUR RETURN.

The customer’s watch is repaired and is in prefect working condition – it has been shipped back to the customer with tracking # [redacted] – please see attached RMA invoice - we apologize for any inconvenience caused to the customer .

Thank you,

Controller

Consumer

Response:

[redacted]:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

the merchant, Jomashop, did not stand behind its website return policy which states " If you are not satisfied with your purchase, you may exchange or return it for a refund (excluding shipping and handling charges) within 30 days from shipping from our warehouse, subject to a Return Merchandise Authorization from JomaShop.com." I received the return merchandise authorization from Jomashop and instead of replacing or refunding the defective new watch (upon purhcase), the merchant disregarded my repeated requests and fixed the defective watch. As a consumer, it is a reasonable expectation that when a $1,500 new watch is purchased, that watch keep accurate time. The watch was not tampered. The watch was sized via a high-end jeweler that sells luxury watches, [redacted], in St. Louis, and the links were returned with the watch. Per the merchant's response, while the watch was repaired and re-shipped to me, the foundation of my complaint is I was sold a defective watch and I want the watch replaced with a brand new working watch or a full refund. This request was delivered to Jomashop verbally and in writing, no less than 6-times and was disregarded each time. My complaint stands on the fact the merchant sold and delivered a defective new watch and did not stand behind its product and advertised website return policy.

Sincerely,

Review: I bought a watch advertised as a "WOMENS" Movado gold watch. When I received the watch it was a Man's watch. It was huge. I called the office and spoke to someone who said oh they are UNISEX watches. I was like why did they not advertise it as Unisexm, not a Women's watch she said I apologize, just return it we will refund your money. What you need to do is write this note that states you were unhappy and why include that with the receipt from UPS and they will refund the watch and the shipping. I followed what they said and they did not refund the shipping that I had paid of 13.16. I called them and I asked why and they did not refund the shipping, and they said we do not do that. I explained what the woman said, and they said we do not sell unisex watches it is a woman's watch, which is a lie. I see now they have advertised watches as Unisex. The man was rude and awful, and I got no refund. So I was mislead, lied to and then bombed out that I did not get her name so they are not a place I would ever buy a watch from.Desired Settlement: refund my shipping

Business

Response:

With reference to above Revdex.com case (copy attached) please note the following:

We have received the customer's watch back for refund and have issued a full refund even though the merchandise was as advertised. We have also extended and extra

$10.00 refund (see attached -bank printout) due to the fact the customer was very upset and wanted us to pay for the ship charge for them to send it back - we have FULLY extended our courtesy and refunded and EXTRA $10.00 -

Please note: I have also provided a copy of the Printout - This watch is worn and purchased by many, many women - we place the SIZE on the description in our listing due to the fact it is SMALL and "considered" a ladies watch due to the 36mm of the band of the watch. It is too small for most MEN - either way we apologize the shopping experience was not what the customer wanted but they have been refunded in full.

Please Close this case

Thank you,

[redacted]

Controller

Review: The day after I purchased watch for $725, Jomashop.com placed the watch on sale for $595. I emailed Jomashop and called to have the price adjusted, per their price match guarantee. I have emailed [redacted] and [redacted], but have not received a response. Thus, I called Jomashop directly and was told they would look into the matter and call me back, but I never received a return call. I called a second time and spoke to someone else, who would not give me their name, and then lied about the pricing and said it was never on sale. I told the person they could either look at their store records for verification or I would send them a pdf of the sale record I kept. However, they decided just to hang up the phone instead, which was incredibly rude.Desired Settlement: Jomashop should honor their price match guarantee and refund my credit card the difference of my purchase price vs their sale price, which amount to $130. I would also recommend Jomashop not call their customers liars in the future, not hang up on their customers, to return phone calls, and to return emails. Whlle jomashop may hope that customers will just give up if jomashop ignores their complaints, they should be informed that this is a terrible business strategy.

Business

Response:

We have resolved the issue directly with the customer. We have issued a credit in the amount of $100.00 agreed by the customer. Please consider this case closed

Thank you,

Controller

Review: Jomashop agreed that the watch they delivered was the incorrect watch but, failed to exchange the watch as spelled out in their return policy. They charged me double for the shipping on the return. They stole $24.95 through their dishonest business practice. I have all the information for proof in e-mail correspondence. I would be happy to provide any information available to make my point that they fail miserably in their return agreement in writing. I talked with a manager he said there was no way that they would reimburse me for the shipping.Desired Settlement: Refund me the full shipping charges.

Business

Response:

With reference to above Revdex.com case (copy attached) please note the following:

The watch was shipped exactly as described in our product listing – it was NOT the wrong item as the customer states. Please see link to the watch and the description.

As per our policy we have deducted the cost of shipping which was $12.00 (NOT $24.00) - And also as per policy the return method and cost is the responsibility of the customer.

This applies to any item which is shipped and received AS PER OUR PROUDCT LISTING!

Thank you,

Controller

Business

Response:

With reference to above Revdex.com case (copy attached) please note the following: 12/**/13 - FULL REFUND HAS BEEN ISSUED CLOSE THIS CASE!

In order to maintain civility we have refunded the consumer in full - he has received another credit of $12.00 on December [redacted], 2013. Consumer is refunded in full - please close this case - the resolution has been met.

Thank you,

[redacted] Controller

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I'd purchased a Tissot T-Classic Le Locle watch at Jomashop in Nov 2012. The time on the watch was not running accurately so I had sent it back for repair in Jun 2013. After keeping it for 8 weeks to repair and testing, they emailed me on 8/*/13 that it is ready to be submitted to shipping department for processing. I was moving at that time so I'd emailed them my new shipping address. I thought they would email me to confirm the shipped date and to provide me with a shipping tracking number. When I still didn't get any email from them so I emailed them asking if they had shipped it back. No response so I'd emailed again. Finally on 9/**/13, a customer service rep replied that it was shipped on 8/*/13 and then she provided a tracking number. I discovered they had shipped it to my old address. I went back to the old place to check with the new tenant & the neighbor if they had seen a package from Jomashop. The new tenant said someone must have picked it up and she thought it was me. I then called Jomashop customer service that I didn't receive my watch. They said they would investigate it and get back to me in 10 days, and if it's lost, they would replace or refund the watch. After 2 weeks, no words from them so I'd asked again about the status and they said they are still investigating. I'd then received a couple calls from the UPS. The UPS told me they had left the package on the front door step at my old address. I said I'd talked to the new tenant and the neighbor but nobody said they had seen the package. The UPS rep said they will submit the report to Jomashop. I thought it was done so I called Jomashop again for the status of my watch replacement or refund. They said they have filed a claim with UPS insurance and haven't been approved yet, and still no word from them as of Nov [redacted]. They should have replaced my watch or refund my money after 10 days as they said instead of dragging it out for over 3 months now. They don't reply to my emails and when I called, I have to explain all over again each time what happened and then nothing. Their customer service reps were rude and yelled at me on the phone. I have been trying to be reasonable and work it out with them, but they didn't provide the same courtesy. I'd lost my watch and it seems I won't be getting a replacement or refund from them. This is not right! It's an expensive watch so I don't understand why they didn't ship it with signature requirement instead of leaving it on the front door step for anyone to take it. It's irresponsible on their part and I want my refund.Desired Settlement: I'd like to get a refund or a watch replacement.

Business

Response:

After much consideration and follow through we have refunded the customer in full $395.95 - we will proceed with UPS on this investigation

Review: I purchased a watch for my son as a gift for his excellence in and outside of school (as a surprise). This was to be a fairly expensive watch,however, Jomashop advertised at a low price. I telephoned to inquire if the watch was a first-run, not rebuilt or damaged unit and was told by [redacted] it was a first run product. [redacted] further stated JOMASHOP did not sell rebuilt/damaged products.

I purchased the watch on/about September **.

The following day, after considering the exceptional price, I purchased a second to match my son.

The first watch arrived and was defective! I called and called. Finally, an RMA (return) was set up and I expedited delivery using USPS.

The second watch happened to arrive a day later and was defective in the SAME WAY. Is that even possible?

I spent more than an hour trying to speak with someone, and when finally connected to [redacted], the call disconnected mid-sentence with me explaining the entire situation. [redacted] stated they had not received the first watch and did not offer to send an RMA for the second. [redacted] further stated it may be a problem with the watch company.

Further, believe it was falsely advertised at an unrealistic price and perhaps was known to be a defective product pushed out at low price

Either way, I am still stuck with one defective product, one returned without credit, and have yet to hear from anyone despite a pleasant chat with another representative/APRIL who stated her supervisor/[redacted] would be told about the incident. That was approximately 9:30 this morning.Desired Settlement: Delivery of one (1) same/better quality unit for my son via expedited delivery and full refund of defective units.

Business

Response:

With reference to above Revdex.com case (copy attached} pleas-e note the following:

We apologize to the customer for the inconvenience caused to him and the problems he had with hi purchase. We have shipped a new order to the customer and they have received their purchase on 10/**/13.

Please accept our apologies for the problems incurred with your purchase. I hope this in some way remedies the situation slightly.

Controller

Business

Response:

With reference to above Revdex.com case (copy attached) please note the following: ONCE AGAIN from the same exact prior letter and response :

The credit has been issued successfully 10/**/13 - please check with the bank card ending in [redacted] Controller

Consumer

Response:

After follow up calls to the business, their error was correctly reversed and the funds returned. The item ordered was received with less than satisfactory condition with a depleted battery. We will not visit business with this company again.

I have reviewed the response made by the business in reference to complaint ID [redacted].

Sincerely,

This has been the worst customer service experience I've ever had. I ordered a watch on Jomashop website with order number [redacted]. The online tracking of the item shows it was left at my front door at 9:32am on Oct **. However I didn't find it anywhere so I claimed missing item to Jomashop customer service on [redacted], who started an investigation. I also called the USPS after that to let them know I didn't receive the item. Then I got a call from local postal office the same day and the manager told me the item was left at the front door per shipper's instruction so there is nothing they can do and will not be responsible for any loss. I then called Jomashop again and the agent didn't know how to deal with situation like this so she transferred me to her supervisor. The supervisor told me the investigation will take 7-10 business days and once they hear back from postal office, they will provide me the refund and even asked me to send him an email as a record. I forgot his name but I sent the email to [redacted]. He also asked me to call back on Friday, Nov ** to remind him and he promised me they will take care of this and will likely refund me. Everything sounds fair and great until today I made the phone call. The same supervisor completely turned back on me and didn't want to provide the refund, neither was he helpful to provide any solution. I got upset and asked how much longer I need to wait for a solution. He said he didn't know, could be just one more day, or could be a month. Then I asked if there was any effort tried on their end to contact the local postal office. He said no because they don't want to help customers. He even said what he thinks in his mind is not what I want to hear about so our conversation is pointless. I didn't know whether he's drunk or not but I was speechless. I've spent over thousands of dollars on their website and never had a need for customer service until this one happened and I'm truly disappointed with their customer service. This is the worst experience I've ever had. How could a guy couldn't stick to his words become a supervisor? Truly truly disappointed. I strongly recommend everyone who reads my reviews to stay away from them. It was only $89.99 worth of the item and I can believe they did this to me for this little money.

AWFUL!!!! Terrible customer service. Took OVER a month to get the watch, in which I called every week and they said "yeah it'll be here next week". I got the watch, and didn't like it, didn't look exactly like the pics, and was too big on my wrist, so I wanted to return it and they wouldn't let me. I even agreed to paying their 8% restocking fee, but no, instead they were rude and then LIED and said tags were removed, it had scratches and it had "Hair" on it. Yeah they actually said that, unbelievable. Definitely no hair or scratches on it. They were so rude about it too. How are you suppose to try on a watch w/o removing the tag which was attached to the band. This is a Jomashop tag they put on the watch, not a factory Breitling tag. It's almost like they put this on there on purpose, knowing you have to remove it to try it on, then when you do, they have you locked in! Cant return it no matter what. Entrapment if feels like. This place is such a freakin scam! Feels very slimmy. I bought a $5k Breitling, which now i'm stuck with. This place is awful. Invoice #[redacted], Invoice Date: 08/**/15

Review: I ordered a watch from JomaShop.com and the band came damaged. I called customer service right away and they told me to mail it back, which I did. When they got the watch, they said I damaged the watch, but as I told them, that is how the watch came to me. I spent a lot of money for this watch and I want it replaced with a new watch but they said I damaged it. They said they inspect every watch but they missed this one. I bought this watch fro my son's birthday, my husband just died and I thought this watch would cheer him up. I am a good customer and they are not treating me very well.Desired Settlement: I would like a new watch. The watch came damaged and it was not damaged by me. I am a very very good JomaShop customer and I would like a new watch. If this is how they are going to treat me, I will have to take my business elsewhere.

Business

Response:

[redacted]

With reference to above Revdex.com case (copy attached) please note the following:

I have reviewed the customer’s complaint very carefully – the customer neglected to mention they have placed many orders with our company. They have placed SEVEN (7) orders which have shipped, they have returned FIVE of the seven orders with different reasons of course. We are sorry for your loss, but as per our policy, we cannot accept this watch back. It has been worn and the strap has been cut. WE have shipped back the purchase to the customer they are in receipt of their perfectly working watch with tracking # [redacted]

Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The watch came damaged. We called customer service right away. All I want is for the watch that I ordered to come brand new like it says on the website. The watch came with the band cut, WE DID NOT CUT THE BAND. The way we sent the watch back is the way it came to us. If they don't want to replace the watch, then return it and give us our money back.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]

Re: Case #[redacted]

Our Reference #**

With reference to above **case (copy attached) please note the following:

UPDATE 5/**/14: the watch has been shipped back as per consumer request. Please see tracking information below. We are not refunding for an item that is in possession of the purchaser. – this customer has placed a few orders with our company and we have reviewed all their prior orders - They have returned 5 of the 8 purchases. Once again we apologize for any inconvenience BUT the watch was NOT shipped with the strap cut to the customer.

I have reviewed the customer’s complaint very carefully – the customer neglected to mention they have placed many orders with our company. They have placed SEVEN (7) orders which have shipped, they have returned FIVE of the seven orders with different reasons of course. We are sorry for your loss, but as per our policy, we cannot accept this watch back. It has been worn and the strap has been cut. WE have shipped back the purchase to the customer they are in receipt of their perfectly working watch with tracking # [redacted]

Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

It is being handled by PayPal.

Thank you

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I ordered a watch (Oris Artix GT Chronograph Black Dial Stainless Steel Mens Watch 674-7661-4434MB) on 11/**/13. The price listed was $1595.00 USD and I used my credit card. They told me the transaction was approved the next day. I noticed that 3 days later the price of the watch changed to $2336.00 USD and I was a little suspicious so I called the company today (11/**/13) to see if they were going to follow through on my purchase. The customer service rep told me there was a watch in stock and it could be shipped today. I called again just now in the evening on 11/**/13 and the rep ([redacted]) told me that the watch was no longer in stock and they wanted to cancel my order. I feel that it has something to do with the fact that the price changed from 1595 to 2336. I wanted to file a complaint for not honoring their sale.Desired Settlement: I want the watch to be delivered to me as stated for the price that was greed upon. New, unopened, never worn condition.

Business

Response:

With reference to above Revdex.com case (copy attached) please note the following:

Please Note, I have called the customer directly and E-mailed him as well. WE apologize for any confusion and I want to clear up any misconceptions. The Price for the Oris watch for Sales Order # [redacted] – will remain the same $1,595.00 – this is the price at the time the customer placed the order. Unfortunately – the watch is on back order at this time and will not be available for up to five (5) weeks - I am waiting on a response from the customer.

Thank you,

Controller

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Review: On June *, 2013 I purchased two Cartier watches from this company. One of them, The Roadster model comes with two interchangeable watch bands. Upon receiving the merchandise, which were gifts, we discovered that the alternate band and buckle belonged to a different watch model, not the one I purchased. I contacted Jomashop on June ** and on June ** they called me, apologized for the mistake and told me to send the wrong strap and buckle to them and they would send the correct one to me. They put their return instructions in an email and I have proof of delivery to them from UPS. I have contacted them on June ** and July *, all in writing via email, and they have apologized for the delay and said 1 to 2 more weeks. I contacted them again on July ** via email and phone and have received no response. It has now been almost 2 months since this sale was made and I still do not have the watch band.Desired Settlement: Send the correct strap. They are still selling the item I bought so they should take the correct strap from their stock and send it to me now. They can replace their stock when they get a replacement. Otherwise they can refund me $865, the price Cartier will sell me the missing strap and buckle.

Business

Response:

Re: Case #[redacted]

Our Reference #[redacted]

With reference to above Revdex.com case (copy attached) please note the following:

We have been in direct contact with the customer and we apologize for the delay in sending the correct Strap/buckle which is part of the watch order the customer placed with our company. We have shipped the correct strap on 8/*/13 to the customer with tracking number [redacted] -

Thank you,

Controller

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

I have been a loyal Jomashop customer for over 10 years and had recommended the company to a couple of friends and family. But I guess no one truly knows how good a company is until there are issues and the customer service department resolves the issue in an amicable way. I ordered a Casio G-shock watch from Jomashop. After about 6-7 days of not receiving my order and the order status being updated to delivered. I called customer service to complain and was told I will have to wait for 2weeks for them to figure out what happened to my order. During the course of explaining how unacceptable it is to have to wait for 2weeks. The customer service rep hang up the phone on me. I was never sent an e-mail as far as the issue or what is being done to make sure my order was delivered. After 7 days of my initial complaint. I called again to check if they have any update as far as my order was concerned, the customer service rep told me they had no update and immediately hang up the phone again before I could ask any other question. Ordered the watch 08/** and it was eventually delivered by [redacted] 09/**/2015. It appears the problem was from [redacted] However, Jomashop rendered zero customer service to alleviate the delay in getting my order or make my experience pleasant.

I ordered a watch here at a great price. It was delivered in perfect condition 4 days later! I highly recommend!

Review: I purchased a brand new watch, and realized that there was a piece of lint inside the head of the watch. I took it to a local watch dealer, and they told me to return the watch as it was a defect. After waiting 7-10 business days, I've called Jomashop Customer service over 10x to see the status of the watch. They finally told me that the watch cannot be exchanged since it was worn (I just tried it on), and said that they will repair the watch. They had to open up the watch, clear the lint and send it back. I did not understand why they had to open up a watch when it was BRAND NEW! Other than that, they said the watch would be shipped, and still have not received the shipping confirmation or anything. The customer service reps makes me wait over 30 min to get the same answer over the phone, saying "we are taking care of it".Desired Settlement: If the watch has not been sent yet, I want a replacement of a new watch since it is a defect! I will never deal with this company again!

Business

Response:

With reference to above Revdex.com case (copy attached) please note the following: UPDATE for letter dated 7/**/13 - Same as below

WE have repaired the customer's watch, and it is in perfect working condition and has been shipped back to the customer. The customer was not eligible for a return. The watch is not defective. See attached copy of RMA invoice and signed delivery on 7/*/13

Thank you,

Review: I ordered a pair of watches from Jomashop on Jul as a marriage gift for my frd... After I have placed the order (Ref: [redacted] , Jomashop's CS told me that one of the watches was out of inventory but they will try to get me one in 3-5 weeks time .... I think it is reasonable so I told them it is ok

Jomashop has not get back to me since then... Because my friends wedding day is approaching, I sent an email to Jomashop yesterday (**-Sept) and asked for an update. I told their CS that I would like to cancel my order if the watch is still out of inventory and I will buy something else to my friend.

Their CS told me that "Unfortunately that watch model is no longer available. We have removed it from your order and will not be charging you for that item" -- This amendment of contract is completely unauthorized and once I have received their email, I replied them that I dont want a single watch and I would like to cancel the whole order instead.... but unfortunately nobody is replying my email

After that I received a UPS shipment confirmation.

The worst thing is, when I check on their website today, the status of that "out-of-inventory" watch is now shown as in stock again with the price increased.

Exchanged a few emails with jomashop but they are not trying to fix their mistake, just keep saying that the item is shipped and there is nothing they can do.Desired Settlement: Would like to have a waive of the international shipping fee for this purchase / or jomashop to ship me the remaining item and bear all the additional shipping fee.

Business

Response:

With reference to above Revdex.com case (copy attached) please note the following:

We apologize to the customer BUT we did in fact ship one of his watches - we will offer the customer ½ the ship cost as a resolution - We offer you a refund of $20.44 - Please reply

Thank you,

[redacted] Controller

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I had purchased a watch via website at JomaShop on August **, 2013 for my wife's birthday. I had also upgraded the shipping to 3day shipping so it would arrive on time. Two days later I had received an email that my payment was not verified, which means that nobody took the time to figure this out earlier and my watch was more than likely not going to arrive as promised. I had paid through PayPal and my payment was already verified from Paypal. The email was asking about my billing information and other information I was not comfortable giving over email. I explained that I pay via PayPal because it was secure and thier website offered that service. The only response I had recieved was again asking for my paypal address, which I had responded and given to them, as well as explained that I was still expecting my watch on time and I would be upset if it was not going to arrive on time. I heard nothing back from the company until I called the next day asking about my order. The person on the phone had told me that my order was canceled and my wife was not going to recieve her birthday present. The person on the phone had lied to me and said that they had emailed me back telling me the order was being canceled, although I never received any such email. The person on the phone had no sympathy and told me that if I paid via credit card that he could process the order as if I was a new guest. I am very upset about the way this was handled, I gave my telephone number on the original order form and never recieved a call about this and nor was I ever contacted letting me know that my wife's watch was being cancled. If I had not contacted the company I would not have known about my order being canceld and my wife not recieving her watch. As this practice may not be a direct representation of the company overall this is still a very upsetting situation to me and my wife and I believe the company should be aware of how their customers are being treated and use this a way to better service their guests who could purchase the same watch from many other retailers across the internet for the same price.

Business

Response:

With reference to above Revdex.com case (copy attached) please note the following:

We asked the customer for verification of address- which is standard procedure. We could not verify the address with the customer Please see attached copy of order whereas the customer requested the order be shipped to: [redacted] and as you can see from the info the customer provided to the Revdex.com they supplied an address of [redacted] - we did send an EMAIL that we could not verify the order - Please see attached E-mail.

We apologize for any inconvenience caused to the customer and we have looked into the details of the customer's complaint regarding the customer service treatment. Please accept our apologies for any misinformation given.

Thank you,

[redacted] Controller

Review: I purchased the item on 12/*/15. The product never came in, and I contacted the seller about 14 times to get the money back. [redacted] has finalized their investigation on lost package, and JOMASHOP received the payment on 12/**/15. They have been dragging the refund process, and Paypal, the payment method I used to purchase the item, was less than helpful in issuing the funds in a timely manner. Also, it is extremely difficult to get in touch with any of customer support reps over the phone or via email.

The order number for this transaction is [redacted], and the [redacted] tracking number showing that the claim was issued to the seller is [redacted]Desired Settlement: I would like a full refund.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

An order was placed 4 weeks ago. We were notified that the item is on back order. Given the fact that the watch was supposed to be a birthday gift, we wanted it quick. Now almost 5 weeks passed, we called the service center and a [redacted] answered our call. He claims to be the head of customer service dept. My girl friend got upset during the conversation so I took over the phone and tried to work things out with [redacted]. Well, [redacted]'s technique of dealing with upset customer is to put the customer on hold for several minutes and expect the customer to calm down and be obedient. [redacted] also gave me his own number [redacted] when I asked to speak to his supervisor. He claimed that he runs customer service dept. and he can not help me to get to anyone else. Now a simple matter has become very complicated. It has come to a point that [redacted] avoided the conversation by putting us on hold for over a minute multiple times. He did not allow me to interrupt him and insisted that I was the one who is making all this difficult for myself. He also blamed my girl friend and me as rude. He said that as part of the conversation, he has the right to put us on hold any time he wants. At the end of our unpleasant conversation, I finally got a chance to ask [redacted] a question, what does under promis, but over deliver mean to someone working in customer service. [redacted], the head of Jomashop customer service dept.(he claims) couldn't understand what I was referring to. [redacted] did not hang up on us, I decided that this is not the place for further business. I wish my experience is an exception. I also wish [redacted] good luck.

Review: I placed an order for a Michael Kors watch on December 11, 2013. When I received my shipment I opened the box and there was no watch. I received the actual michael kors watch box and booklet for the watch but no watch. I called the company immediately after opening the package. I was informed they were going to investigate to find out what happened they told me originally it would take a week. I informed the agent I spoke with by the name of faith that I wanted my order for christmas and now I have to wait. I called the next day to find out what would happen if the watch I ordered wasn't available anymore they told me I would still receive it because it was preordered but this time I was informed it would take 3-7 weeks for the investigation to be completed. Today is December 20, 2013 I called and was now told Thursday would be the soonest I would here something. Which is after christmas. The company has already received there money and now I'm stuck waiting with no money and no product.Desired Settlement: I want to receive the merchandise I ordered. I would prefer the watch over the refund of my money. But at the same time if e watch I purchased is no longer available I would like a full refund.

Business

Response:

Please see attached and please close this case

Review: Purchased a watch from their website jomashop.com. Watch arrived "non-working" with a dead battery. Was told to return watch and the return shipping receipt and they would refund shipping and amount for watch. I provided the UPS receipt in the package. They refunded the watch amount after a few weeks, but not the return shipping. After 2 weeks of me emailing and them ignoring, they finally wrote back once I threatened to report them to Revdex.com and they said they never received receipt, and to provide a scanned copy of receipt if I wanted a refund. Even though I provided the receipt in the package I made sure UPS gave me a second copy (since figured they would say they never got it) which I scanned to them and sent to the customer service person via an attachment in an email. They never wrote back. 10 days later I reply again asking where is my refund of $11.53 for the return shipping. That was 3 days ago. So now I am filing a complaint over a lousy $11.53 and a LOT of my own personal time. At this point it's about the principle of them trying to rip me off after sending me a defective watch.Desired Settlement: I need my refund of $11.53 for the return shipping. Due to all the hassle and time I have had to go through because they shipped me a defective product I believe I am owed some other kind of compensation such as a gift card towards a WORKING watch. Hopefully they make it right. Very sad how my case has been handled.

Business

Response:

With reference to above Revdex.com case (copy attached) please note the following:

We have issued a credit to the customer for the ship costs in the amount of $11.53-

please accept our apologies for the delay.

Thank you,

Controller