Jomashop.com

Review: I ordered a watch from Jomashop on August **, 2013 that was supposted to arrive in 3 days. It is now the [redacted] of September and not only has the watch NOT arrived, I've been calling for 7 days and keep getting the same recorded message "Due to High Call Volume Please Call Again Later." No one even answers the email. I see there are 179 other Revdex.com complaints and I am beginning to feel this business is a fraud.Desired Settlement: Just return my money.

Business

Response:

With reference to above Revdex.com case (copy attached) please note the following:

I have called the customer personally, we apologize the customer did not get the E-mail about the back-order for her purchase. The watch has shipped on 9/**/13- Please see the attached tracking for estimated delivery date of 9/**/13. I have emailed the customer with this information and once again - please accept our apologies on the delay of your shipment.

Thank you,

Review: The company advertise that there is a Free shipping on the product and then when you return the product they deduct the shipping from the total charge.. So now the shipping is no longer free and in addiction to for me paying for my own return shipping . They took back there free shipping . I want to hold them accountable and JomaShop should not be shady and in addiction jomashop lack transparency. If that was they policy they should explain that in the beginning but I feel that would affect their sales and counter intuitive to begin with free shipping means free shipping that's that. I accept paying for my own return but they should not take back their free shipping period . . Invoice number is [redacted]Desired Settlement: I would like me full refund to include my original charge on my invoice which was $260.51 not the $252.51 the refunded to my Visa card... They wrongfully subtracted my $8.00

Business

Response:

Re: Case

Our Reference

With

reference to above Revdex.com case (copy attached) please note the following:

Yes-

we do have free shipping, if the order (merchandise) is kept by the customer

and not returned the shipping is FREE- should you chose to return our

merchandise the cost of shipping will be deducted from your total refund - please see the link and copy of our policy

attached

Please

close this case

Thank

you,

Controller

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The merits of my claim are as follows first in terms of precedence; I have returned previously a watch but I was never deducted the cost of shopping bc the shipping was less... Second, JomaShop didn't state that in their policy website .. Like other company like [redacted] that clearly state that they do detuct the cost of free shipping if return. I think it's misleading that they explain it after words while company website authenticwatches clearly state that fact. JomaShop representive are very very rude they hang up the phone on me on multiple occasions over the situations this was a supervisor.that did it.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: My wife purchased a watch from Jomashops online for my birthday in June of 2012. Within two weeks the watch stopped working and was sent back for repair. They got it back to me within 6 weeks. In March of 2013 the watch stopped working again so I sent it back for repair. They have had the watch since early April. Apparently they sent it to an authorized dealer on May ** and all they can tell me is that it will be another 6-10 weeks from that point. When I ask to speak to a supervisor or to get the name of the authorized dealer so I can check on the status, they refuse. At this time I question the watch's (Luminox 1503 Dive Watch) authenticity and whether or not I will ever see it again.Desired Settlement: I would like a refund or a new, authentic, Luminox 1503 to replace the watch they originally sent me.

Business

Response:

With reference to above Revdex.com case (copy attached) please note the following:

We apologize for the delay in the repair of the customer's watch. We have sent the watch DIRECTLY to Luminox and we expect the watch to come back for shipment back to our customer within 2 weeks. We understand this has been a lengthy endeavor

and we apologize.

Controller

Jomashop has a customer for life. The ordering process was easy but I inadvertantly entered the wrong shipping address. Customer service was extremely helpful. Order arrived within three business days. One happy camper!

I found a watch I wanted to give as a gift for my wife for Christmas and it came in as desired. Took about week to arrive but I ordered with plenty of time for shipping. If you want Prime type of delivery go shop on that site, if you want a great price on a designer watch Jomashop is a great online store to check out.

Review: I ordered a Skagen "Anita" (rose gold) watch in December. Delivery was slow but because of the busy season, I was accepting of that. HOWEVER, when my parcel finally turned out it did NOT contain the watch.

It contained a Skagen watch box, an owner's instruction manual and some packing material - but NO watch.

I contacted the company immediately and got quite a "run-around". They told me they would have to conduct their own investigation.

I waited and waited, and every day I called for an update.

Eventually I received an email from them appearing to indicate that another watch had been sent to me via [redacted] - but every time I tried to use the tracking number Jomashop provided to me, it came up with a message saying that while [redacted] had been advised by them "to expect" a package for me, that they had yet to receive anything.

I have been following up every day with their customer service. All they do is tell me that I will receive the package in "a few days". I do not indicate why more details are not available if indeed they have forwarded my parcel to [redacted].

It has been more than a few days and I am very very disappointed.

I don't know what to do. I feel they are now ignoring me. All I want is the watch that I bought in good faith and paid for immediately.Desired Settlement: I just want my watch.

I bought it in good faith and paid for it right away.

I am extremely disappointed at how Jomashop has "handled" this (in brackets because in my humble opinion, they haven't handled anything so far!) and I am very discouraged at being treated this way.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved by myself and Jomashop. Although communication could have been much better with this company, a very nice person named [redacted] helped me and everything is fine now. I have received my merchandise and I am very happy with it. I do not begrudge the company and would likely order from them again.

Sincerely,

Review: I bought a Tissot watch for $359.22 and found out from my jeweler that it is a fake. It is not a real Tissot T-Classic Leather Mens Watch. Order # [redacted] Purchase code [redacted].Desired Settlement: Replace with credit from Jomashop.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I give up !!

Sincerely,

I made two separate orders trying to buy an Oris watch. On both of the watches it said that they are IN stock and will be shipped some day. I called the next day to check if they have them in stock and they were both out of stock. I called customer service to see if they know if I will still get them and when. They treated me like a dog and said that they can keep the orders open and some random day, they will charge me 4000 and send them if they get them. Both of the customer service agents were trying to hang up and get rid of me asap. On the next day I ordered a third Oris watch that went out of stock 10 hours later. Those events lead me to the thought that they dont have anything in stock, they just try to get you as a customer with the lower price and then start with the ** and the 20 dollar vouchers so that you order smth at the end. It is the same stuff, different day stuation. They have millions of products online and at the end they have like 10% of them. After my third order I called again to check if they had the third watch. Nope, the agent told me that they ONLY have the ones that say that can be shipped immediately. What is the point in the big catalogue then if it is empty ? They simply dont care about your business, they just give the lowest prices on non-existing products most of the time, so that you think overall "those guys have the best prices, if not on that, on the other stuff as well, Ill still buy from them". They probably dont have a single Oris watch in stock and yet there are 300 online on the website. I dont even want to start on the customer serice, they hit rock bottom there, even when I thought [redacted] call centers did their best, but I guess I was wrong, Jomashop smashed them. Useless, rude, incompetent and not informed.

Review: I purchased a luminox watch from Jomashop and within the first month I had problems with one of the luminous dials. I decided not to do anything about this because they said I would be without a watch for two to three months. A few months went by and the crown of the watch would not stay tightened to the watch itself, so when I would be working underwater it would start to leak. This is when I decided to take advantage of the warranty. I called, and received a repair notice off the internet and sent it in. One month went by until I called to get a update. For the next two weeks they could not find my watch and they told me that they never received it. I proved that they did through ups documentation and signatures. Finally I received my watch back about a week after I received a notice that my watch was found. It was sent to me in a small box with a letter saying that it was dirty and scratched and that I neglectfully did not fasten the crown tightly before entering the water. Let me please note that my watch was a diving watch and it is suppose to be specially pressurized so no water can get into it up to 600 feet. I called jomashop to discuss this matter calmly and the associate I talked to was rude and belligerent with me, constantly interrupting me and saying that I caused the water damage and that they do not need to do a thing about it. I told him the crown was broke and that's why it leaked. And much to my surprise he confidently told me that he doesn't care about my opinion that they looked at it and its my fault, although the crown was replaced with a different one. I know this because the crown that is attached to my watch is smaller and shinny its also a different shape than the one that was originally on my watch. I spent over $300.00 for this watch and it has literately fallen apart. I strongly believe that my watch, although claiming to be authentic is with out a doubt a counterfeit!!!!!!!! I believe this is why they want nothing to do with it.Desired Settlement: I would like a sincere apology for being fraudulent to there customers and I would like to receive a true luminoix watch from jomashop to replace the counterfeit one.

Business

Response:

With reference to above Revdex.com case (copy attached) please note the following:

We apologize the customer has experienced issues and problems with his purchase - Please note the purchase date was 9/**/12 and we received the watch at our warehouse in January 2013. We were unable to repair the watch due to the fact the watch sustained WATER damage cause d by the customer leaving the crown open while the watch was in/under/near water. As a result the movement, hands and stem were damaged. We have returned the watch to the customer. Please see attached RMA and original invoice from customer, Please also see attached Policy about our warranty-

Jomashop.com will service every brand name watch sold on our website (see chart for exceptions) for a period of 1 to 5 years after purchase. Watches that have symptoms of abnormally gaining time, losing time, or not keeping proper time will be serviced under our warranty program.

Our warranty does not cover "external damage" to the product. Jomashop.com does not service watches with any damages resulting from wear to the watch case, crystal/glass, watch bracelet, watch bezel, straps, screws, crown/stem, finishes, clasps/buckles, or any other physical damage to the watch.

Damage that occurs due to having the watch serviced by a third party null and voids the warranty from Jomashop.com. This limited warranty does not cover any damage If there Is evidence of excessive wear and tear, or If used under conditions which exceed the watch manufacturer's water resistance guidelines, Consequential and Incidental damages are not recoverable under this warranty or any Implied warranties. Please click here to view our warranty chart stating for brand specific warranty coverage.

Water Resistance

No wristwatch is truly waterproof. Watches are resistant to water under certain specific conditions. If you use your watch within the water resistance limits specific by the manufacturer, you should get many years of dependable service from it.

To avoid damage to a diving watch, always be certain that the crown and case are locked or screwed down before submerging the watch in water. In addition, to prevent corrosion of sensitive watch materials, always clean the watch with freshwater after submerging in saltwater.

Thank you,

Controller

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because.

Unexeptable, the watch I purchased was cheaply made and excuses are being made for is faulty crown.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I ordered 2 watches from them, on their Internet site, Order ID [redacted] placed 05/**/2014.

Since then (14 days, now), my order is still “pending”. I paid with PayPal (verified, all in order).

I exchanged, during these 2 weeks, many emails with them, precisely with a [redacted] named [redacted], who promised me 3 times, in her emails that “today your order will be shipped and you will receive a tracking number”.

Nothing happened, and she did not respond anymore to my last 2 emails!

This is where I am now, not knowing what more can I do about it with them. I do not have time and patience to put up with their lies anymore.

This is the reason I contacted you, hoping to find help.Desired Settlement: I want my order sent to me a.s.a.p.!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: This complaint is against the business practices of Jomashop.com in **. Last, Nov2, 2013 an online order was placed with jomashop.com. I placed the order because of the allurement and advertisement of free shipping for qualifying orders over $50. My order was eligible for the free shipping, so the order was placed. I had to contact jomashop because the the online receipt showed a shipping charge, even after the code was entered. Ultimately, after a call was placed, the customer service rep subtracted the shipping cost from the total cost of $65.47. The attached has the details highlighting the purchase order. Name Code Qty Each Options --------------------------------------------------------------------------------...⇄ Fossil Georgia Brown Dial fossil-watch-es3200 fossil-watch-es3200 Copper-Tone Stainless Steel Ladies Watch ES3200 Over a month later, I received an email confirmation that the item was shipped. The attached highlights its' specifics. Order Number: [redacted] Invoice Number: [redacted] Item Price Quantity Total Fossil Georgia Brown Dial Copper-Tone St Date: 12/**/13 Order #: [redacted] Purchase Code: [redacted] In the summary of charges that I received via email, there exist no shipping charges. I can't help if it cost money to sustain a business and if there exist financial struggles to meet the quotas and productive goals. If the faith of a company is facing a collapse then maybe the co should re-evaluated its standings. Eventually, I receive the item. The product is sooo not what it appears on the website for whatever the constituents and barometers may be. Unfortunately, the birthday girl was not satisfied with her gift. I called and requested for an rma. The results of the phone conversation, I would held accountable for all rtn shipping charges. For the free shipping didn't cover/encompass rtns. As disgruntled and irritated as I was with my feedback,I had covered all shipping charges. I completed the rtn as fully explained in the rma instructions. Let's advance forward, I received my MasterCard statement and noticed that I was not fully reimbursed my full amount of the the cost of the watch. My statement had an negative entry/credit of $54.48 from jomashop.com. I was boiling with anger of how indignant jomashop operates. After two lengthy phone calls placed on the [redacted] of January 2014, one by my sister and the other by me, here in brevity is what concluded. 1st a phone call place by my sister- A representative was quit vulgar, used the [redacted]. Obviously there was no satisfaction, due to the nature of the customer service my sister received. 2nd, a phone call placed by me. Levi the customer service rep who took my call refused to let me speak to his [redacted]. He lied and said, “My [redacted] is contained due to stealing breaches in the company,” Furthermore, he lied and said, “His [redacted] was held up due to snow storm and was not on the floor and his arrival time would be about 45min.” I purposely stayed on the phone that long so that I could speak to the [redacted]. Basically over and hr later, he would let me talk to his [redacted] and he would not refund me my $5. The premise surfacing around the attached highly faulty and yet vague rtn policy. It sates the following-"Remember, the cost of shipping will be deducted from your total refund." That is exactly what transpired. I paid for the shipping cost out of my own pocket. In essence, I was charged for free shipping from the original shipping and the charge of shipping to return the item. Because the item was "unsatisfactory," I am being penalized by being charged twice for shipping. This is not the way Cooperate America operates. A company can't falsify charges because they want to. These are not fair business practices. It is not my fault that jomashops rtn policy is construed for multiple misinterpretations. That is not my job to fix the "wordiness" of their rtn policy. It is my job as a consumer to report these unlawful practices. All I want is my $5 that jomashop feels compelled is theirs. Wrong answer, I worked for that money which is rightfully mine.Desired Settlement: I want the shipping cost of $5 reimbursed. It is rightfully mine. This is insane that I have to go to this level for answers.

Business

Response:

Please CLOSE THIS CASE!! we have fulfilled our obligation to meet the consumers desired settlement and we would like this closed

Review: The wristwatch that I purchase from this business was found to be obviously "defective" and had previously been serviced, but was sold to me as "New."Desired Settlement: I want THE watch that I ordered, only a Brand-New, PREVIOUSLY UN-SERVICED, NON-DEFECTIVE one, please.

Business

Response:

With reference to above BBS case (copy attached) please note the following:

We cannot find any information in our system for this consumer based on the information provided

Email - [redacted]

We would like to assist the consumer - PLEASE provide an order #

Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Good Morning;

I have not been able to provide the additional information with respect this complaint as I have been ill. I struggle on a daily basis with an array of [redacted]. This includes being [redacted].

This wristwatch was returned to the Jomashop, [In perfect, "As shipped to me" condition.] via our Post Office in [redacted], Tennessee by my nephew a few days after my last communication by 'phone w/ Customer Service, Jomashop.

I'll find this information later today, as a family member is coming later this morning to assist me with some of my daily functions.

Why is it that Jomashop contends that they have "No record" of me, ("Consumer.") yet....they dispute along with some particular dates, etc. I find this somewhat odd. (?) I will try very hard to provide this add'l information later today. I don't like to be a "Complainer," nor argue with anyone. I just want what is right, done; carried out.

I appreciate the efforts of the Staff there at the Revdex.com. Thank you.

Sincerely;

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

With reference to above Revdex.com case (copy attached) please note the following:

UPDATE: 9/**/13: The consumer did not return their watch to us – they have their watch! I have previously sent all back up docs SEE BELOW – Please MEDIATOR!!! Ask the consumer for a tracking # - he emailed us on 4/** and ACKNOWLEDGED he never returned the watch -

UPDATE: the customer never returned the watch – WE do not have his watch – we have sent him 2 RMA’s one on MARCH [redacted] 2013 (RMA# [redacted]- attached) – then he realized in MAY after emailing back that he never returned the watch – so we sent him another RMA IN GOOD FAITH! (RMA # [redacted] attached) PAST our 30 day return policy – on MAY [redacted], 2013 - We still did not receive the watch – we also refunded him $27.00 for shipping we could not ship it early AM so he as refunded the difference in ship cost from early AM to Next day Air. ASK the consumer to provide a return tracking number in order to prove he returned the watch - WE DO NOT have his watch-.

We cannot find any information in our system for this consumer based on the information provided

My wife bought me a Nixon watch from Jomashop through [redacted] for Christmas but I didn't have a chance to take it out of it packaging and thoroughly inspect it until Mid January. Unfortunately, by the time I put it on for the first time I realized there was a small crack in the LCD screen. After contacting Jomashop about the defective Nixon watch they sold me ( BTW I have since confirmed with Nixon that Jomashop is not an authorized dealer) they told me that I am unable to return my watch because it was past the 14 day return and post the 30 days because the gift was purchased earlier for the holiday! I tried unsuccessfully to explain to them that this was a Christmas gift and in the spirit of holidays returns the watch should be able to exchanged or returned as most retailers would do especially since it was shipped and arrived damaged! Needless to say it was a long waste of time and now I'm tasked wth either having to send my watch back to a company I don't trust to have my watch repaired, live with broken watch or try to get the watch repaired at my cost!(none of which are acceptable) This is my last purchase from Jomashop and I hope this review will help others to steer clear or research before making a purchase from the!

Jomashop has atrocious customer service. I purchased a small item as a gift and the recipient didn't want it. Within the return period, I submitted an online request to Jomashop.com for a return authorization. There is simply no way to return the item without the authorization-- the items do not come with information about how to process a return. I received an automated email saying someone would be sending me an authorization soon. After a week with no response, I tried to contact Jomashop. I tried e-mailing, calling, and online chatting. It has been 2 weeks and still no response. When I call, there is a message saying they are busy and to call back later (but no way to leave voicemail), emails are not responded to, and chat is always "unavailable" no matter what time of day. Now my only choice is to either send the item back to Jomashop and dispute the charge on my credit card or keep the item. Total scam company.

Review: August ** I paid for two watches Frederique Constant Large Carree Mens Watch 303MS4C26. Until today, watches are not sent. Seller stalling for time and did not respond to my emails. I provided the address in the U.S., but it did not change anything.Desired Settlement: I would like to get paid goods as quickly as possible.

Business

Response:

October [redacted] , 2013

With reference to above Revdex.com case (copy attached) please note the following:

The customer HAS NOT paid anything for this order – his funds are not available to our company. He MUST contact paypal as to why they are holding his funds. The customer paid the order THROUGH paypal. He did not give us his Credit card. I have Emailed and faxed this letter. In the E-mail I have provided our paypal contact with whom the customer should be directing any payment issues to. Since we cannot obtain payment from the customer (AUTHORIZATION has EXPIRED) we cannot fulfill the order.

Thank you,

Controller

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I fully paid for my purchase through Paypal. More than a month waiting for a response. Buying was never sent. After 30 days, Paypal refunded the money to my account. In its response, the seller is not telling the truth. I can provide our correspondence.

Yours sincerely,

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Yury Deniakin

Business

Response:

With reference to above Revdex.com case (copy attached) please note the following:

UPDATE: 10/** - we cannot ship this order to RUSSIA - UPS will not allow these shipments - FURTHERMORE Once again WE DID Not charge this customer ANYTHING or any monies. - Please contact paypal

The customer HAS NOT paid anything for this order - his funds are not available to our company. He MUST contact paypal as to why they are holding his funds. The customer paid the order THROUGH paypal. He did not give us his Credit card. I have Emailed and faxed this letter. In the E-mail I have provided our paypal contact with whom the customer should be directing any payment issues to. Since we cannot obtain payment from the customer (AUTHORIZATION has EXPIRED) we cannot fulfill the order.

Thank you,

Controller

Review: concerning JomaShop order # [redacted]. On 6/**/13 I ordered a Skaagen Men's Automatic watch from Jomashop, two weeks later the order arrived and I received a Ladies Quartz watch, they sent me the wrong watch. So I contacted the business and they said to return the watch and they would reimburse me for postage, just send a receipt along with return shipment, which I did. I received a confirmation that they received the return and a few days later after several phone calls to the business, they finally credited my CC Card for the return amount of $53.00. I waited a few more days anticipating my postage reimbursement, but nothing came in the mail. I then called up Jomashop to inquire about the postage reimbursement and they told me that they didn't pay for return shipping. I told them that they made a mistake so they should reimbursement me for shipping...like they promised to do, and then they said that they didn't make any mistake, that I ordered a women's' watch and that's what I received. I said no, I ordered a men's watch and I have the original invoice showing that.....I said do I have to contact Revdex.com over $8...they said Yes, do that and hung up. I have never received such rude and dishonest treatment in all my years dealing with any business. I'm kind of stunned. thanks, [redacted]Desired Settlement: Reimbursement of $8.63 postage for return of watch.

Business

Response:

We sincerely apologize for any inconvenience caused to the customer - As per the consumer request we have issued and ADDITIONAL refund of $8.63 – please accept our apologies.

Thank you,

Controller

Review: I bought a very expensive watch from this company. I had the watch for a month or two. Its stopped working. I had to call probably 8 to 9 times total from start to finish until I actually received a replacement. With no explanation as to why the watch stopped working. Ive been hung up on several times, told fake names by customer service reps, they take calls as fast as they can and DO NOT provide good customer service and were very rude at times. The replacement watch I received. Ended up getting a severe scratch down the middle of the display. Ive owned previous Casio G Shock watches and this has never happened. Spoke with a manager and he offered no solution to the problem. I was dissapointed with the product and service. Nothing about this company impressed me what so ever. I for one will never do business with this company again.Desired Settlement: They take back the watch and refund me my money in full. I have no interest in a replacement watch. Because it seems the watches they sell are not to the standard or quality im use to with this specific brand.

Business

Response:

With reference to above Revdex.com case (copy attached) please note the following:

The customer made a purchase on march [redacted] - his watch was shipped on 3/**/13- the customer contacted us after 3 months (THREE MONTHS) and said there is a scratch on the watch after 3 months as per policy (ATTACHED) - we cannot refund or accept any return for scratches - the customer is only entitled to our watch warranty which covers the TIME KEEPING of the watch - NOT external damage made by the customer HIMSELF.

Thank you,

Controller

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Only part of my complaint was addressed. My real complaint was the customer service I received and the the specific things that happened. None of those issues were addressed. So I find no resolution here. Just a description of there warranty and copy of the watch they had to replace with NO REASON as to what was even wrong with the watch they had to replace.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

With reference to above Revdex.com case (copy attached) please note the following:

UPDATE: 7/**/13-I apologize for not addressing the customer service issues in my last reply - We have reviewed this with our managers and we sincerely apologize for any rude treatment the customer has received

The customer made a purchase on march [redacted] - his watch was shipped on 3/**/13- the customer contacted us after 3 months (THREE MONTHS) and said there Is a scratch on the watch after 3 months as per policy (ATTACHED) - we cannot refund or accept any return for scratches - the customer is only entitled to our watch warranty which covers the TIME KEEPING of the watch - NOT external damage made by the customer HIMSELF.

Thank you,

[redacted]

Controller

Review: Spoke with a rep named [redacted] who promised to give me a specific price if I called back before 6pm that day. I thought about the purchase and did all my research. Called in at 5:30 using [redacted]'s personal landline number (which she gave me to call her directly) at Jomashop. She immediately told me to hold. She came back on and said she'd call back. Never did. I knew that Jomashop closed at 6pm, so I called back at 5:55, 5:57, and 5:59. She never picked up. This wouldn't be such a big deal except the price she offered was a price-match (which is a Jomashop guarantee) with the same watch on their competitor's site, [redacted]. And this price was a temporary sale that was scheduled to end that work day. So when she didn't call back, I checked [redacted] and by 6:10pm the price of the watch was raised by $250 (from $3,798 to $4,048)! [redacted] at Jomashop guaranteed that if I called by 6pm that day I would get the $3,798 price plus free shipping and no tax. Because she OUTRIGHT LIED, I lost the opportunity to buy from [redacted] at the temporary low price. The only reason I wanted to buy from Jomashop was because they are a bigger operation. But it turns out they are just conniving cheats that will say anything to keep you from buying from competitors.Desired Settlement: I want the watch at the price that was GUARANTEED. I lost out on the price because of [redacted]'s flat out lie. [redacted] had to confirm this guarantee with a supervisor, so Jomashop outright lied in order to keep me from buying from [redacted] that is also a NY-based online gray market watch seller. Absolutely despicable.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased a watch with steel strap, but they've sent me the one with leather strap, and refused to exchange it with the shipping fee covered since I'm back to China.

But it's all their fault, I don't think I should pay for their fault to get things right.Desired Settlement: exchange to the correct one and cover all the fees involved.

Business

Response:

With reference to above Revdex.com case (copy attached) please note the following:

Please note we would be happy to send the customer a replacement at our costs for shipping WITHIN the United States ONLY – the customer had us ship them the watch within the US – so therefore we will oblige but only to the same provided shipping address. WE did NOT ship this to CHINA therefore we are not liable to do so. We have tried several times for a resolution. 1) Customer ships this back at their expense OR we can send a return label to the US shipping address. 2) We can offer $20.00 for the customer to keep the watch or the customer sends this back at their expense and we can reship the correct item to CHINA and charge them ship price to CHINA -

Thank you,

Controller

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Since it's totally JOMASHOP's fault by shipping me the wrong item, it doesn't matter where I am, they should pay for their mistake. And when talking about the discount for me to keep the wrong watch, it's even less than the price differences between the two watch, which makes it unacceptable at all.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

With reference to above Revdex.com case (copy attached) please note the following:

Please note we would be happy to send the customer a replacement at our costs for shipping WITHIN the United States ONLY - the customer had us ship them the watch within the US - so therefore we will oblige but only to the same provided shipping

address. WE did NOT ship this to CHINA therefore we are not liable to do so We have tried several times for a resolution. 1) Customer ships this back at their expense OR we can send a return label to the US shipping address. 2) We can offer $20.00 for the customer to keep the watch or the customer sends this back at their expense and we can reship the correct item to CHINA and charge them ship price to CHINA -

Thank you,

[redacted] Controller

Review: I placed an order for 2 Baccarat Vega Cocktail glasses on 10/**/2014. Order # [redacted].

Total cost was $217.00. I decided to return my purchase. I received a return authorization on 11/**/2014, RMA# [redacted]. I returned the package as instructed via [redacted] tracking #[redacted]. The package was delivered on 11/**/2014. I started calling Jomashop the beginning of December and they claim they couldn't locate my return. Customer service promised to call me back and they never did. I finally reached a supervisor, [redacted], and she did return my call only to tell me they did not have my return and I should contact the [redacted]. I have talked with the local [redacted] office and they confirm the package was delivered. They said they deliver upwards of 100 packages a day to the Jomashop. I don't know what happened to my package, but I want my credit from the Jomashop.Desired Settlement: I want the Jomashop to credit me the $217.00 I paid for the items I returned according to their instructions.

Business

Response:

PLEASE CLOSE THIS

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,